Every review we hold for the Rhuddlan office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbsolutely fantastic service from Williams Estates from start to finish.
A special thank you to Suzanne and Catherine, who have both been incredibly helpful, professional and easy to deal with throughout the whole process. The communication has been excellent and everything has been handled efficiently and with real care.
The Williams Estates team marketed my property extremely well and, most importantly, found us some great tenants. They made the whole letting process feel straightforward and well managed, from marketing and viewings through to finding the right tenants and getting everything in place.
I’m very pleased with the service I’ve received and wouldn’t hesitate to recommend Suzanne, Catherine and the whole Williams Estates team to anyone looking for a professional and reliable letting agent.
Thank you again for all your help!
Paul · 14 August 2026
★★★★★ 1/5
GoogleThe staff at rhuddlan office are unprofessional when we go to office to report the fact the boiler is not working there rung police on us been living in the property with mold for 10 months and repairs still not been done leaks in the property and the abuse I've had of staff is disgusting I wouldn't recommend renting a property from them I've got a child with additional needs there not been interested I've tried to contact the owner had no response
Sarah · 28 August 2026
Agent replied · 5 September 2026
While we understand that ongoing property matters can occasionally cause frustration, reaching a successful resolution relies entirely on cooperation and appropriate conduct. We are incredibly proud of our staff at the Rhuddlan office and the high level of professionalism they maintain daily. It is our sincere wish that no one is ever put in a position where they have to call the police to deal with abuse or intimidation in their place of work. All officially logged maintenance requests will continue to be processed through the proper, formal channels, and I believe the other issues raised have been resolved.
★★★★★ 5/5
GoogleReally helpful letting agent , staff are so polite and always there if you have any issues, they went above and beyond to help me find a property to rent especially Susan from Rhuddlan estate agent
JOANNE · 6 September 2026
★★★★★ 5/5
GoogleSuperb service from all the team at the Rhuddlan Office they were
polite,courteous and so helpful.A special thank you to Phillipa for all her hard work without her help we would not be where we are now. In todays climate its so refreshing to find a company who gives an excellent service and customer care.
Stephen · 22 March 2025
Agent replied · 2 May 2025
Thank you Stephen for such a great review!
★★★★★ 5/5
GooglePhilippa and the team have been an absolute dream to deal with, quick to respond to any queries and they were on the ball with all our documents! This made our whole application and move in date as easy as possible! Would definitely use them again.
Nadine · 27 February 2025
Agent replied · 24 March 2026
Thank you for this excellent review Nadine!
★★★★★ 5/5
GooglePhilippa helped me change my holiday let into a full time let. Her knowledge & professionalism were amazing and made the transition very smooth. I cannot thank and recommend all the staff at Williams Letting enough. My property was only on line for a few days before Philippa found me a perfect person to rent it.
Sharon · 3 March 2025
Agent replied · 28 May 2025
Thank you for your wonderful review, it was a pleasure to work with you and I'm pleased you found the transition so easy.
★★★★★ 5/5
GoogleWilliams estates ticks all the boxes when it comes to professionalism, and I feel completely valued as a tenant - I have rented for a number of years with them and have never felt let down. If I have had concerns about anything they have been on the ball straight away and keep me updated throughout. I couldn't have hoped for a better estate agents. In particular Ann Marie who has never failed in catering for my needs as a tenant. Thank you and keep up the good work
Debbie · 16 September 2021
★★★★★ 5/5
GoogleCustomer Service at Williams Estates and lettings is fantastic. Staff are so polite, ready to help and so cheerful. Rented a flat through them and I couldn’t fault them one bit. Thanks to all staff
Ogochukwu · 24 March 2025
Agent replied · 25 December 2024
Thank you for the 5 star review!
★★★★★ 5/5
GoogleBrilliant estate agent, Sian Bee was very helpful a credit to a great company
Anthony · 24 March 2021
★★★★★ 5/5
GoogleRating only, no written review.
Charlie · 14 September 2026
★★★★★ 1/5
GoogleRating only, no written review.
Elaine · 5 September 2026
Agent replied · 5 September 2026
Hi Elaine. We are disappointed to see a 1-star rating, as we pride ourselves on the service our staff provides. Without any details, it is difficult for us to address your specific concerns. We would appreciate the opportunity to look into this.
Please contact the office and ask for one of the management team directly so we can resolve any outstanding issues. 01745 299 399
I hope to speak with you soon - Owain
★★★★★ 5/5
GoogleHi very pleased with their service they were friendly and helpful and especially the lady who dealt with my query she was very helpful and professional thank you very much (Rhuddlan branch)
Carol · 24 March 2021
★★★★★ 5/5
GoogleThey offer an effient service and all staff are friendly and helpful
Janet · 24 March 2023
★★★★★ 5/5
GoogleRating only, no written review.
Jon · 30 April 2026
★★★★★ 5/5
GoogleAbsolutely brilliant, looked after by Sian, completely professional & helpful.
Thoroughly recommended.
Carole · 24 March 2021
★★★★★ 1/5
GoogleArrogant, rude, ill-informed
Malcolm · 24 March 2022
★★★★★ 5/5
GoogleGreat team always do as they say
Eric · 24 March 2021
★★★★★ 5/5
GoogleVery good service, always there to help at all times
Andy · 24 March 2020
★★★★★ 5/5
GoogleRating only, no written review.
ONUIGBO · 24 March 2025
Agent replied · 25 December 2024
Thank you for the 5 star review
★★★★★ 1/5
GoogleNot helpful.
Ana · 24 March 2024
★★★★★ 3/5
GoogleNot helpful.
Peter · 24 March 2023
Agent replied · 7 July 2023
Hi Peter, we’re sorry to read your review.
Our staff endeavour to work their hardest and provide the very best customer service.
Please contact us directly if you wish to discuss and provide an insight for our team on your feedback.
Thank you
★★★★★ 3/5
GoogleRating only, no written review.
Paula · 24 March 2023
★★★★★ 5/5
GoogleRating only, no written review.
Szabolcs · 24 March 2023
★★★★★ 4/5
GoogleRating only, no written review.
A · 24 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
