Every review we hold for the Rhondda Cynon Taf office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleSeem all with you when your buying/renting a property and they seem all glory with it. Several issues with this agency, for example wouldn't sort out damp and condensation when my walls was black no matter how many times I bleached and painted them and had a humidifier on at all times, didn't care about me having chest issues they just brushed it off as much as they could.
Be careful before renting off them if I was you and do background checks on the landlord as that's all I had was trouble.
Tiegan · 10 October 2025
Agent replied · 24 October 2025
Thank you for bringing the attention to YOUR new and future landlords that you constantly used the radiators to dry clothes, even during property inspections took place. The new tenants have kept the property clean and not had an issue with any damp as they are educated enough to know the reasons why damp is caused in the majority of mid-terraced properties. Good luck to your new landlord! (we also noticed you left your last housing association a 2 star review, a pattern is emerging.......)
★★★★★ 4/5
Google23/10/24 Update: had contact from agency and work is finally done.
Lady was very polite and apologetic over the phone and the issue is resolved. … More
Bex · 11 November 2024
Agent replied · 10 November 2024
Thank you for leaving a review, It's amazing you are not even a tenant able to leave a review. If you were our tenant you would have had the emergency contact numbers which are 24/7 and would have realised we do not own your relatives house we do not control rent increases. Your frustration should be aimed at the reason why mortgage rates tripled and landlords are losing money with tenants not earning from their investments. Which is why rents in RCT have nearly doubled in the past year. Most landlords are leaving the market and more demand has resulted in increased rents. Our office are open from 9am to 5.30pm weekdays and 9am to 1pm on Saturday. We have not had a message left on our answering service and all works have been carried out by contractors so please only leave a review if you are a tenant and know all the facts. I have looked into this personally and there are no outstanding jobs left on this property?
★★★★★ 1/5
GoogleTheir customer service was really poor. I wish I could give 0 if I had the option. I was chasing my deposit for more then a month.
Arafat · 16 May 2025
Agent replied · 8 June 2025
As with so many reviews left by old Tenants we explain time & time again: WE DO NOT HAVE YOUR BOND, the government have your bond. Why are Tenants allowed to leave reviews about Bonds? The government bond scheme is the law, all Tenants get their bond returned IF they do not owe rent or have not damaged the property. We can only apologise to the readers of these bond reviews for wasting their time just like this tenant has wasted my time explaining even though he is fully aware and out of spite and frustration has given a 1 star review. Hopefully Intelligent readers will work this out.......
★★★★★ 1/5
GoogleAVOID AVOID AVOID WOW JUST WOW ABSOLUTELY DISGUSTING PEOPLE COMPLETE LIARS LEFT ME AND MY TWINS ONE OF WHOM HAS ADDITIONAL NEEDS IN A DANGEROUS HOME WITH JO SUPPORT AND THREATS OF COURT ACTION WHEN I HOT THE APPROPRIATE PEOPLE INVOLVED A … More
Marie · 11 April 2023
Agent replied · 25 October 2024
We have the recording as you have not been truthful PREVIOUSLY. When a landlord chooses the TENANT FIND ONLY OPTION the clue is in the name. We have explained when you suddenly called the office after many months of dealing direct with the landlord that we do not manage the property, although we did out of courtesy call the landlord to say you were not happy and they told us they had to block your number as you were harassing them at all sorts of hours including 3am. I think they evicted you by the time you read this review for serious rent arrears. Thankfully for Phillios Homes you are not and never will be a tenant of ours. Now that you posted your comments where the world can see other agents BEWARNED!
★★★★★ 1/5
GoogleTerrible staff very ignorant to the customer but that said the head guy was very helpful but he needs to sort out his team invest in new staff they was trying to belittle me in the shop because i was disabled very sad taking away my self esteem instantly plus my confidence in myself has dropped rapidly thank you..
Archy · 10 April 2024
★★★★★ 5/5
GooglePhillips have been our agents for many years . We have bought houses through them , rented said houses. Personally I have found the staff and Jason very approachable and efficient. As far as Im aware our tenants are happy , our tenants have our contact details and have been encouraged to contact me direct if they have any problems with our builder or anythingelse .PositiveResponsiveness, Professionalism
Julie · 26 October 2022
★★★★★ 5/5
GoogleMy dealing with Janet has been great! Very helpful, straightforward and professional. Thank you for helping my family secure our house in Trealaw!
Abraham · 11 April 2022
★★★★★ 5/5
GoogleThe best estate agent in Tonypandy. I've bought 2 properties with Phillips Homes recently, they're very knowledgable and in tune with the local market. Strong recommend!
Edward · 20 February 2025
★★★★★ 5/5
GoogleVery Friendly ,very helpful on a matter than I needed help with for a fellow tenant . I will most definitely will be recommending them as in my line of work I often need reliable agents . Highly recommend . Nothing is too much trouble . . Thank you so much for your help I do appreciate it . 5 star servicePositiveResponsiveness, Quality, Professionalism, Value
Sharon · 26 October 2022
★★★★★ 5/5
GoogleI cannot thank Philip Homes, enough for assisting Rhondda Hub, with housing during the Pandemic. Thank you so much, our guy are in safe and secure
Annys · 26 October 2020
★★★★★ 5/5
FacebookI have bought and sold houses through Phillips homes and use them to manage my portfolio. I have always found the helpful and willing to go the extra mile. All my tenants seem happy with their service too.
Neal · 6 May 2021
Agent replied · 17 October 2025
Thank you for taking the time and effort to post this very positive review. From the whole Phillips Homes Team.
★★★★★ 1/5
GoogleIf you rent off them good luck getting repairs done. Just had a reply off them accusing me of leaving false reviews. The truth hurts i guess.
Marvelousmarvin71 · 26 October 2022
Agent replied · 25 October 2024
Read your review on another agent in the same month which was very rude. Thankfully even though made up it wasn't rude. How can you be renting 2 House? Sounds like a false review to me. Good luck in whatever house you are renting.
★★★★★ 5/5
GooglePrevious rating was due to landlord and not Phillips homes. Phillips homes have always been extremely helpful and professional. Highly recommend 🙏🙏 …
Dale · 12 October 2024
★★★★★ 5/5
GoogleA* Service, professional and high quality. They're always on the other end of the phone to offer advice and help.
Brett · 26 October 2022
Agent replied · 25 October 2024
We appreciate the time and effort in leaving this review. Thank you for such a positive comment.
★★★★★ 1/5
GoogleThis estate agents is very poor,for renting their properties,getting in touch with them when something is wrong they don't want to know as long as they are getting the rent money they don't care,,even in emergencies,stay well clear.
Sandra · 27 October 2017
Agent replied · 25 October 2024
We have never dealt with you - please make sure you have the correct agents.
★★★★★ 5/5
GoogleExcellent service and advice/help with rentsmart Wales, couldn’t fault their professional attitude, highly recommend
P · 11 April 2023
Agent replied · 25 October 2024
What a great review. Thank you for taking the time and effort.
★★★★★ 5/5
GoogleMarvellous family run business owner very helpful really nice guy staff were amazing, rented a property from them no trouble what so ever, Highly recommend
Chris · 10 April 2024
★★★★★ 5/5
Facebookone of the best agency's iv used out of 3!! very reliable, trustworthy and honest, and they always kept in contact when needed, and can be really understanding! very down to earth staff!! soon as I had any questions they would get me the answers soon as they could if they didn't have them, deffinetly would use these again!!
Ashley · 17 December 2019
★★★★★ 1/5
GoogleAbsolutely rubbish. Service is very poor. Wouldn't go near them at all ! High turnover of staff, poor management and poor managing properties as well. Beware !
Google · 27 October 2017
Agent replied · 25 October 2024
Not sure who you are as you are anonymous. We are sorry to hear you have had a bad experience. We have had the same members of staff for the past 5 years including new members. If this is a quick turnover I wonder what your definition of a long turnover is?
★★★★★ 5/5
GooglePhillips Homes sold my house within a week. very professional and easy to work with.
Virginia · 26 October 2020
Agent replied · 25 October 2024
Thank you for the very positive review - you are more than welcome.
★★★★★ 1/5
GoogleConsistently poor customer service and failure to effectively carry out the basic requirements of a letting agency. Avoid.
Stephen · 27 October 2017
Agent replied · 25 October 2024
When you pay your outstanding invoices for works carried out then we will chat.
★★★★★ 4/5
GoogleHave purchased 2 properties in the last 12 months from Phillips Homes - they have rented them out for me immediately. Very happy with the service.
Bob · 26 October 2022
★★★★★ 5/5
Googlefriendly staff. been very helpful with me
Pjd · 27 October 2017
Agent replied · 25 October 2024
Thank you for spending the time to write this positive review.
★★★★★ 5/5
GoogleGenuinely like a family. Reliable, caring, shrewd, have your interest at heart.
Llewellyn · 11 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
