Apex Estate Agents Tonypandy reviews in Rhondda Cynon Taf

★★★★★ 5/5

Trustpilot

I recently sold my property through Apex estate agency in Slough

I recently sold my property through this estate agency, and I couldn’t be happier with the service I received. From the initial valuation through to completion, the team was professional, knowledgeable, and supportive every step of the way. Communication was excellent throughout the entire process. They kept me informed of every update, answered all my questions promptly, and made what can often be a stressful experience feel straightforward and well managed. Their expertise and dedication helped achieve a successful sale, and I truly appreciated their honest advice and commitment to getting the best outcome for me. I would highly recommend this estate agency to anyone looking to buy or sell a property. Thank you to the whole team for making the process so smooth and stress-free!

Kam · 1 August 2026

★★★★★ 1/5

Google

Drove over 1hour and a half to view a property, the miscommunication between their own team is disgusting. The incompetence of not being able to read a simple email has caused major issues for us Let alone did they not pay attention to the own properties they're letting out. Customer service was appalling and has now left us out of pocket for traveling due to them. Having multiple physical and mental disabilities is very challenging and the way I have been treated today has set my health back. I highly recommend you don't waste your time with these people. Especially if you want to be treated with respect

Jaffa · 10 March 2026

★★★★★ 5/5

Google

I asked Leigh at Apex, Tonypandy to find a tenant for me and the service I've received has been excellent. The communication has been fantastic and they have been so thorough in their search for the right tenant for me. It took them a fair amount of viewings and searches into perspective tenants to find the right quality tenant and they absolutely did that. It felt like it didn't matter that they were putting in so much effort and time and that the most important thing to them was to find me the right tenant. Thank you to Leigh and the team. I'd 100% recommend you!

Sarah · 22 March 2024

★★★★★ 1/5

Trustpilot

Acts illegally

Disgraceful They have avoided repairs for 10 months and told me that on the inspection flaking ceiling is all thata reported under the new law the inspection is to identify hazards and they did nothing even though I reported it the way I should of. Eventually 10 months later they sent 4 workmen who apparently called them to tell them it's not an emergency and not a roofing issue. I reminded them there is also mold and damp coming through the walls along with other things that are minor but do need doing they insisted on another inspection so I refused access as I need tradesmen here not a leguk f ans a landlord yes that's right they both wanted to come in. I re raised all issues then I had a few aggressive emails saying he the letting agent is concerned I won't allow him HIM access and it's an emergency. This lettings agent has tried to gain entry previously in September after I reported a boiler issue didn't even have notice so I turned hin away. For context I am woman living alone why would I randomly give access to a man I've never met and has no reason to be there, I've explained the issues multiple times and taken photos / videos but all they care about is coming into the property and not fixing anything. Today, the workmen told me that this house was something they was asked a quote for years ansld years ago before I even moved in. Meaning they knew this house had issues and have done nothing to fix them and now refuse to fix them. I'm hoping to get an injunction for their harassing emails. I've also contacted the council to see if they can be issued with an improvement notice. I did screenshot what an emergency entry would category would be asked them to tell what category it comes under and nothing I reported are under it according them. I didn't get a reply. DO NOTA RENT WITH THEM

Skyler-Anoria · 27 February 2025

★★★★★ 5/5

Trustpilot

Went to Apex to sell the house.

Went to Apex to sell the house Terry and Karen couldn't of done enough for us. We made an appointment to meet of for a price Terry showed up on time give us the price that we were happy with and put the for sale send up. The house sold pretty quickly which we were very happy with. Thank you Apex for all your help.

Stevyyyygooglemail.com · 15 August 2025

★★★★★ 1/5

Trustpilot

AVoid!!!

Avoid. I've reported their tenant for constantly smoking cannabis but they don't seem bothered as they've ignored me. It's coming into my house and the smell is horrendous. My son has asthma and he has to use his pump a lot more since they moved in. My house is private and I don't see why I should have to put up with cannabis smoking hillbillies, I guarantee you that if it were any member of their team they wouldn't put up with it so why should we. Absolutely disgraceful. I have two children and they can't even use our garden anymore because of them smoking drugs.

Maria · 4 August 2024

★★★★★ 1/5

Trustpilot

Had a viewing on 28 July then put the…

Had a viewing on 28 July then put the application in. Two days later got a rejection email stating that the property got allocated to another applicant. Almost two weeks on I find that the property is still being advertised. Wouldn't hurt to tell the truth. Stop with the lies

Jayne · 10 August 2025

★★★★★ 5/5

Facebook

I recently sold my property with apex , they valued it £15,000 more than a competitor and I achieved full asking on sale. Was completed in 12 weeks. Could not recommend Martin and team highly enough

James · 12 November 2020

★★★★★ 5/5

Facebook

I recently purchased a property off Apex and gave it back to them to manage. Their fees are super competitive and they were very knowledgeable about the local area and market, as I am not from around the area. Felt Martin and the team went above and beyond. Will be using them to manage more properties as I grow my portfolio. Thanks again guys!

Ashleigh · 11 November 2020

★★★★★ 5/5

Facebook

I recently sold a rental property that Apex managed for me. Got to say rental team are spot on, would also keep me up to date with certifications I needed and any changes in legislation. I decide to sell my property and was sold inside 7 days of going on the market. Apex recommended a solicitor who was really effective and had it tied up in 10 weeks. Great team and would highly recommend to friends, family and business associates.

Bryony · 11 November 2020

★★★★★ 1/5

Trustpilot

This company should not be trading they…

This company should not be trading they have been removed from the PRS by the trading ombudsman for illegally withholding landlords deposit . Stay well away from this company and do not ask them to rent your property unless you want them to knowingly sub-let it numerous people. Basically they are company of thieves taking advantage of landlords destroying their properties and withholding deposits

Cory · 31 August 2024

★★★★★ 5/5

Facebook

Brilliant service, would highly recommend Martin and his team Sold for asking price and first viewing, 100% would use again if needed

Alex · 11 October 2020

★★★★★ 5/5

Facebook

I have been dealing with Martin and the team in Merthyr for many years. They are all very knowledgable and extremely professional. Their costs were a lot lower than anyone else I spoke with, and their advice and expertise was second to none. If you use their services you will not be disappointed!

Kevin · 11 November 2020

★★★★★ 1/5

Trustpilot

Very aggressive and worst experience I…

Very aggressive and worst experience I have had in algarve , would never recommend. Disappointed & quite threatening behaviour, I would definitely avoid , there are much more pleasant company’s This I would avoid! ! Unprofessional & disappointing. Very untrustworthy . Had no experience in am sales & no information was given about the house

Kate · 6 October 2024

★★★★★ 5/5

Facebook

Excellent company with fabulous customer service and staff. Thank you Martin finding us our dream 🏡 home👍

Sian · 29 October 2020

★★★★★ 1/5

Trustpilot

Most of their listings are fake or…

Most of their listings are fake or already gone, yet they keep them posted to lure people in. Classic bait and switch tactics. Avoid

Fusex · 28 June 2025

★★★★★ 5/5

Facebook

I recently rented a property through Apex, have to say Martin and the team were excellent. Kept me informed every step of the way and answered every question I had promptly and professionally. Would highly recommend.

Thomas · 12 November 2020

★★★★★ 5/5

Facebook

Have recently rented a property through Apex , great communication from Martin , Claire and team . Would highly recommend, knowledgeable, professional and super efficient. Could not recommend them highly enough.

Shaun · 11 November 2020

★★★★★ 5/5

Trustpilot

Used these agents for an eviction…

Used these agents for an eviction service. Great service start to finish.

Matthew · 5 August 2025

★★★★★ 5/5

Facebook

used apex for the sale of a property. handled the sale with immense professionalism. The team were very friendly and polite and always there to help with every question asked answered. excellent service throughout, would definitely use them again. thanks

Matthew · 2 March 2021

★★★★★ 5/5

Facebook

I am not sure if your surveyors are part of your estate agents or work independently. Anyone looking for a surveyor I would recommend Howard Evans, top man.

Simon · 31 December 2015

★★★★★ 5/5

Facebook

What an awesome company to deal with, personal, professional and amazing at selling properties. The best estate agent in South Wales by far. Would highly recommend this service for sales or Lettings of properties. 👌🏻👌🏻

Mark · 18 November 2020

★★★★★ 5/5

Facebook

Received really great service from Apex during the recent sale of my property. Great communication and a completely stress free process. Would really recommend! Thanks so much

Angharad · 5 December 2020

★★★★★ 1/5

Facebook

Zero customer skills here sat waiting outside a property for an estate agent that never showed up resulting in us having to call regarding the property to be told that it was under offer already. Zero communication from the agents before hand but plenty of excuses absolute waste of our valuable time.

Tyler · 14 October 2020