Avant Homes Central Retford reviews

★★★★★ 5/5

Trustpilot

So happy to be in our beautiful new…

So happy to be in our beautiful new home. Even with COVID-19 making day to day lives almost a nightmare, moving into our new home during lockdown has helped cushion the blow. The Avant Team have helped us every step of the way, from chosing our plot, to the little extras of our door handles. The development we live on is very easy on the eye, great designs and houses built to a high standard, with only very little to add to our snagging list. We had an issue with our front door, it was not locking easily, after the house had settled. We contacted the Customer Service Team and reported the issue and the joiner was out within a couple of days and rectified the problem.The Site Team have always been very helpful and friendly and offered advice and assistance, where needed. Thank you Avant Homes for making our dream home a reality.

Jeanette · 26 November 2020

★★★★★ 5/5

Trustpilot

Vanburgh Gate, ChesterLeStreet, Bought our home 5 months ago at…

Bought our home 5 months ago at Vanburgh Gate, Chester Le Street.Good Customer Services team, Excellent sales manager and very helpful Julie, Michelle Site Customer services Head, very good and listened to our concerns and helped alot. Very helpful customer services team and try to help with problems that you’d expect from a new building.

Fahd · 15 November 2023

★★★★★ 1/5

Trustpilot

Awful system for reserving houses!

Awful system for reserving houses!Nov-19 we visited a new Avant sales office interested in purchasing a house. We wanted one specific plot which was not released yet but was told we could leave our contact details and they would contact us as soon as it was released. Today I phoned up the sales office only to be told they had sold the plot we were waiting for and there was nothing they could do. 9 months of waiting, checking the website, phoning up and visiting the office regularly asking for updates.. all for nothing. This is appalling from the customer service team. I appreciate nothing can be done now but I am writing this to warn others not to rely on the sales team to notify them of available plots because they don’t!!This is the city fields development. Would also like to mention the sales staff told us a “slight” spec change would happen however if you actually analyse the old spec and new spec there’s is many hidden changes they do not warn you about!!! All the added extras that made Avant the “high end” brand have been taken away.Ps. Avant try to remove reviews they don’t like.

Lauren · 24 October 2020

★★★★★ 1/5

Trustpilot

Pathetic customer care + quality

Further to writing this review me and my partner luckily found an old photo that we sent to Avant about our ensuite leaking, this photo was taken days after we moved in and in the corner of the photo was clearly a plug with NO chrome fitting on.. This is the same chrome fitting that the plumber told Avant that he was 'adamant' that we had one because otherwise he would have put it in his report. We originally weren't that bothered about the fitting but it soon turned into a matter of principle because no matter how many times I told them we didn't have it in the first place they turned around and told me we must have had one, therefore suggesting that me and my partner were being dishonest. Something that I do not appreciate at all especially when we now have photographic evidence that it was in fact the plumber and Avant who were plain and simply lying.First things first, it seems an insult to me and my family that I have to give Avant Homes 1 star. The level of 'customer care' is absolutely pathetic as is the final build quality. We understood fully that moving into a new build we would initially have small snags here and there as not everything can be perfect. What we wasn't aware of is that our house had missing water drainage system above our bi-folds and our front door. We actually got told that its quite normal for a front door to leak water in when it rains heavy, laughable really. Next noticeable issue was our vinyl flooring which had to be replaced 5 times in total due to lack of quality and in the end we gave in on the 5th try, the vinyl was fine but the fitter decided he would go for an extra thick bead of silicone which now sticks out like a sore thumb. Whilst on the subject of silicone sealing, everywhere is just a mess but apparently that doesn't fall under the warranty as it is up to us to 'maintain' it. What they actually mean is re-do it all by yourself. We had mould growing in our ensuite bathroom glass because it wasn't sealed properly, once again down to 'maintenance' Avant also practically called me and my partner a liar because we was missing a chrome fitting for our plug in our shower but that should've been noted much sooner so once again that was our responsibility, they actually had the cheek to say that 'the house wouldn't have been passed if that was missing' not being funny but my house was missing much more than that and it still managed to be passed! Another 'small snag' was our roof that was leaking which was initially put down to condensation, ridiculous to even suggest condensation when it was filling a bucket up everyday. We also had to have our flagging re-done twice and the kids kept tripping over the loose flags and hurting themselves, not that Avant could care as this took way too long to correct. Another funny one was a bit of our kitchen coming away from the wall which they say once again 'that doesn't fall under our warranty' because apparently it had excessive water damage. Well it will have water on it because it's directly behind the tap and sink, once again it has simply not been sealed properly. So now we move onto what they call 'customer care' where I had to chase and chase constantly only for our liason officer to be constantly either in meeting or her phone wasn't working, then when I finally got through it was a snotty response. I experienced the worst customer service today when ringing the office to speak to someone and Carol at reception, her attitude was simply disgusting, I felt I was asking her to do impossible tasks, when really all I wanted to do was speak to someone. I fully appreciate all customer service staff are now working from home due to the pandemic but why does that stop me from ringing their work phone? Would I be able to get through if I was interested in buying? Absolutely I would! For something that is going to be the most expensive thing in your life only to have the worst customer service I've ever experienced is ultimately disgusting! I would absolutely advise anyone not to buy a new build home from Avant. I could literally go on and on with the problems we have had in only 18 months we've had the house. Sandhill croft plot 27

Aaron · 21 October 2020

★★★★★ 5/5

Trustpilot

Avant - Waverley

We have found Avant to be polite, helpful, and very quick to respond to any questions or queries. We are in the process of completing a Part-Ex on our current property for one of their new builds on Waverley. We are waiting a completion date, but I can not fault our experience thus far.

Vicki · 3 December 2023

★★★★★ 2/5

Trustpilot

Thank you Avant for your response

Thank you Avant for your response. Of course I am fully aware of H&S on building sites and I have absolutely not raised that as an issue. From your reply im assuming that you are not able to explain why your website indicates that 2 x2 bed properties were available when I was advised that there was only possibly 1 by sales staff. You are correct that 'hours' after my last review I received a call, yesterday, and I have accepted an appointment to view the available property tomorrow, Friday. I still feel that i have done more chasing than i should as a potential purchaser and i can advise that had i not received a call back yesterday I had made the decision not to further pursue a purchase on this development. I hope I love the property tomorrow and that progress can be made.

Lorraine · 24 September 2020

★★★★★ 5/5

Trustpilot

New home @Jackton Green.

Just reserved a new home at Jackton Green. Jaqueline McPhee, the regional sales manager was so helpful, knowledgable and fun to work with. We are so excited to be moving there with her help and guidance along the way. Totally recommend!

Gilly · 12 February 2022

★★★★★ 5/5

Trustpilot

Great Customer Service and Knowledge

Georgia was so helpful and went through the finer details with much knowledge.

Kim · 27 May 2023

★★★★★ 1/5

Trustpilot

Pomegranate park.

Pomegranate park.When we decided to buy a new house from Avant I knew it was not going to be easy and that we would have defects, but the house looked amazing and the staff seemed professional. Well until llinos moved to a different site, then it was like a training camp, different staff none knowing what the other was doing; and our house did not have a second floor at this stage. We selected our extras 3 times with different staff, then being told by a different member of staff we could not have those combinations. We ended up having to choose again after work and in a rush, which is not ideal when spending so much money.We were not shown the house being built at the different stages, nor were we invited to see the house at first fix. Both of which we were told we could.Then we moved in, it was fantastic and the house we hoped for. Until we started with the defects list which started at 60 and grew to over 100, the highlights: a garden resembling a paddock, a leaking roof, the toilet being flushed with hot water, no gas safe certificate for 1.5 years (to rectify this we needed to have the main gas pipe in the house replaced, meaning we needed to move out), tiles needing to be cut out and replaced in the kitchen and hall as they protrude so much you could cut your toe, every piece of glass apart from 1 was scratched, wrong fridge freezer installed; you get the idea. Needless to say over 2.5 years on and we still have many outstanding defects and unless I chase weekly to get anything done nothing is progressed. Avant are unable to be proactive and when they do arrange trades to come to our property, it is quite often for the wrong thing or they do not know what they are meant to be doing at the property. The fixtures and fittings in many cases are cheap and start to look shabby after only a couple of years, unfortunately it seems it is a case of you don't get what you pay for.

Carl · 15 September 2020

★★★★★ 1/5

Trustpilot

Poor sales team and attitude at Brompton Mews

I did not like the way I was spoken to by the salesman, he was quite abrupt and talked down to me when discussing the extras package. The package we had previously been offered had been withdrawn and apparently would not be offered so we cancelled our purchase and will now look elsewhere.

Chris · 18 December 2023

★★★★★ 5/5

Trustpilot

Julie Robson at Vanburgh Gate has been…

Julie Robson at Vanburgh Gate has been an absolute star at getting everything perfect for moving-in day. Thank you to everyone onsite

Daniel · 30 June 2022

★★★★★ 1/5

Trustpilot

If i could give it no stars i would

If i could give it no stars i would. Nothing but problems. Faulty wardrobes that was highlighted to them a few months in. 2 years later the warranty was up and they cant do anything. As soon as your house is built and They're onto the next they're not bothered what state they leave your home in. Nothing but trouble from day 1!!

Swaddie · 21 March 2023

★★★★★ 2/5

Trustpilot

Saloon closed

Very sad to find the saloon closed when Google states they were open. To add the frustration whoever reply to my unsatisfactory enquire didn't reply with nothing but a sorry. It was an emergency and no solution was given or a let me see what I can do. Had previous unsatisfied experiences before but enough is enough.

Nush · 7 September 2023

★★★★★ 5/5

Trustpilot

Debby is a wonderful person

Debby is a wonderful person. She assisted and guided us a lot.

TT · 13 June 2023

★★★★★ 5/5

Trustpilot

After service with Laura

Encountered some snagging issues and reported them to customer services. It took a while but they sent me a lovely lady called Laura. Not only was she polite and courteous, she was very knowledgeable in all aspects of the job and more.. I will only ever ask for Laura in the future for any works tat needs to be done.

Vicki · 8 June 2023

★★★★★ 5/5

Trustpilot

Brilliant staff

Andy Jones and Ronnie Keating carried out several repairs in our home and on every occasion did an absolutely brilliant job! Excellent customer service, great attention to detail and both super lovely guys. Huge thanks for all your help, Andy and Ronnie.

Kristina · 13 July 2024

★★★★★ 5/5

Trustpilot

Very informative and friendly

Jane · 17 October 2024

★★★★★ 1/5

Trustpilot

Frustrated

Some initial issues were rectified quickly, but others!!! Walls out of square, doors not fitted well, kitchen fitted very poorly, bad plastering, garden pools water as no top soil, redllypoor workmanship, Waiting 10 months for kitchen door, 8 months for lights, missed appointments, no correspondence Customer care wash hands of you, feel let down snd lied to

Scott · 23 August 2023

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. Still haven’t done our road works for 4 years, ignore all the residents on the estates emails asking. They keep saying that it will be done but blame contractors constantly. Be warned! Once they have sold you the house they do not care.

Tobias · 14 May 2024

★★★★★ 4/5

Trustpilot

Great experience with the sales team

Really good experience with the sales team. Sarah helped answer the questions I put forward and responded to my e-mails and phone calls straight away. Sarah also provided all relevant information and talked me through appropriate steps providing guidance on what questions to ask mortgage broker and legal staff

JAB · 19 February 2024

★★★★★ 5/5

Trustpilot

SUMMERVILLE VILLAGE

SUMMERVILLE VILLAGE Have lived here for 1 year.Sale representative Angela Kingsley could not have been more helpful through the whole process of our house purchase, always had time for questions and issues. Customer after care north also very proactive and have dealt with all our snags although purely cosmetic efficiently and we are very happy in our new home

Jennie · 19 June 2023

★★★★★ 5/5

Trustpilot

Nicola at Strawberry Fields

Currently in the process of buying at Strawberry Fields, Carlton. Nicola in the office has been amazing and patient with my regular visits and questions, and been a great help at keeping me up to date on progress of the build, choosing extras with costs, colour schemes etc. Just want my plot to be finished now and move in!

Sue · 18 June 2023

★★★★★ 2/5

Trustpilot

Customer service appalling

Customer service appalling, build quality shoddy. Garden waterlogged. Back door leaks. Windows draughty. Bifolds unreliable. Tiling poor. Bouncing floors. Shower vents not connected. These are just a few of our snags. Think carefully before you consider buying from Avant.

Jan · 14 March 2022

★★★★★ 5/5

Trustpilot

James and all staff

James and all staff we have spoken to regarding Furlong Park. From our first viewing of the show house, throughout our process so far we have been impressed by not only the courtesy, helpfulness and attention to getting things right from everyone but also the extreme tidiness of a working building site. My husband has worked in construction over many years and it takes a lot to impress him, many thanks to all at Avant homes.

Mrs · 9 April 2021