Avant Homes Central Retford reviews

★★★★★ 3/5

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The Lanes, Knaresborough, Autumn 2020

Update 9 Dec: I was deliberately a little guarded in some of my praise below, and this has now been shown to have been sensible, as I am experiencing a seemingly far less customer-supportive side of the business. I have given them the opportunity to rectify matters without delay and have not at this stage made a formal complaint, but I would not wish for anyone to rely on my earlier review comments in the interim without qualifying them in this manner. The problem relates to the snagging mentioned before. Star-rating also downgraded one level.Original review: I have recently bought and moved into a new-build, end-terrace house at The Lanes, Knaresborough, HG5. The house appears to have been built to a very high specification and is very nicely presented. The kitchen, in particular, is wonderful! The staff I have been dealing with have been generally very good-natured and helpful. There are a few snagging issues, but Avant are addressing these with me. I would probably not hesitate to recommend them.

Anthony · 9 December 2020

★★★★★ 1/5

Trustpilot

NOOOOOOOPE

Looked at a house in City Fields (Wakefield) by Avant Homes and I am absolutely disgusted at the customer service I received from the two women agents working there!!No help in answering my questions or giving me advice. It felt as though they didn’t want me buying the house!They seem to judge a book by its cover and I assume because I’m young they didn’t see me as a serious buyer.Utter rudeness from start to finish, I loved the house! But couldn’t stand the agents... so I went elsewhere and bought a better house with great agents.

Aaron · 6 December 2020

★★★★★ 1/5

Trustpilot

Useless information even worse customer service!

Since the re org customer service at purbeck village is shocking! I viewed the house back in October where we we’re promised the house would be ready by mid November thought fantastic be in before Christmas, we’ve then had everything go through and I try get hold avant to find out a rough estimate for completion after being told it will be November which is one of the reasons we decided to buy with avant! So I try call the number for avant no answer it then goes through to the office well who ever works there really needs an attitude check they are so rude! Considering we are buying a house from you and I’ve asked someone to call me back 3 times in a week and heard nothing which then I had to drive myself to the sales office just to speak to someone about a date for me to find out when house is ready which I then get told 3 different dates. So it started with mid November then it was 11th dec then 18th and now apparently 23rd December who wants to move into a house a day before Christmas Eve when I have taken time off work start of December to move into as apparently the house was ready in November so how I have 3 weeks off work and no house date on when the house will be ready. When speaking to avant I asked what stage the house was at and they said paint stage then went through a few more steps until carpets are put down and ready for sign off but when I said the carpets have been put down she then said oh you know more than me then oh great I’m buying a house from you but the customer knows more than the employee that works there it’s just laughable now all I want to know is when my house will be ready and not 2 days before Christmas considering avant said November!

Nicole · 29 November 2020

★★★★★ 5/5

Trustpilot

Amazing 12 out of 10

I have bought my first home with Avant and I was really nervous about the whole thing. Avant have been fabulous, they have been in contact with me weekly both before and after exchange of contracts. They have been honest about any delays and any issues were sorted out immediately. Even during both national lockdowns, we were kept fully in the loop. Avant have been great support and got excited with me when the weekly build updates were given. I did email alot about the progress as I wanted lots of information (because I was excited) and they were patient and supportive for me. Really made the whole thing so stressfree during a stressful year!

Louise · 24 November 2020

★★★★★ 2/5

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I moved into a lorton on klypper…

I moved into a lorton on klypper village mansfield in march of this year the show home we viewed was stunning and to be honest could not be further from what we have received!! .We have had issue after issue and currently stand at 72 snags we are now in november and have had hardly anything rectified what we have had done has been very sub standard we keep getting excuses from the customer service team that quite frankly are really starting to wind me up nowWe have windows that will not shut , had hardly any water pressure for 3 months the shower broke the back garden resembles a dump ( my grandson found brick ties sticking up from the so called turf ) If you think that my house is " just a bad one " then please feel free ro walk around this estate and talk to the all the residents here Avant homes are poorly built by sub contractors that are either under paid and rushing or they are just not up to the job Walk around the show homes and admire how stunning the are but i would never never buy from these cowboys ever again

Steve · 24 November 2020

★★★★★ 1/5

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more chance of finding a pot of gold at the end of a rainbow

To buy a house firstly you need to see it and find it. We had an appointment on Sunday 15/11 at Ten Locks Park at 1pm, I put the post code in to my sat nav the post code does not exist, got over to Foxton Locks no signs called the number no reply no wonder you have so many homes not sold having to put offers on them, it wont matter if you cant find the development. Oh and no call to ask where I was or needed any help

Tc · 15 November 2020

★★★★★ 5/5

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We visited today to look at a couple of…

We visited today to look at a couple of different styles of new builds. Georgie was very helpful and knowledgeable explaining in great detail about the plots and styles of houses . We came away with a lot to think about

Carol · 29 September 2023

★★★★★ 1/5

Trustpilot

Absolutely terrible customer service

Absolutely terrible customer service , could not try and put you off this company enough.I reserved a property at the babbington quarter plot back in the beginning of aug 2020, i was so excited because i was starting to buy my first home. After the floor plan meeting the sales reps were very unhelpful when It came to giving information and if something didnt look quite right they completely refused to negotiate any solution. I therefore ended up asking for my deposit back within the cooling off period, £500 deposit.I was told at the time this would have to go through HR and would take 4-6weeks for a refund, i wasnt happy but thought ok. Im now 10 weeks down the line and they and not giving me any updates or responses.The company is an a joke.

Hadleigh · 29 October 2020

★★★★★ 5/5

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Hilary Cockerell at Cadley Village is…

Hilary Cockerell at Cadley Village is fantastic!She made the whole experience of buying a new home extremely easy and enjoyable!!!.Thank you for all of your hard work Hilary!!

Rachel · 28 June 2024

★★★★★ 1/5

Trustpilot

Customer care? They couldn’t care about the customer more like.

UPDATE:Just to respond to your reply, you may need to check your correspondence with myself, at no point have I received an apology from Avant. The only apology I have received is at the end of your reply to this review. I also understand how rare and unprecedented this sort of situation is, but feel you are using the rarity of the situation as a defence. You have kindly now acknowledged that you are taking full responsibility for the situation, but believe you should be taking some action if you truly mean that.If I could give 0 stars I would of. Incredibly disappointed with the service I have received from Avant.I have recently had a very serious issue with my property, and to cut a long story short, they couldn’t care less.I imagine, and have to come to my own conclusions as it takes forever and an age for them to get back to you, they aren’t bothered about my property as it is out of the ‘2 year warranty’, however, the damage was done during the build, therefore I hold them fully responsible.Surely helping a customer who had a gas leak due to a worker drilling a hole in our gas pipe during the build and covering it up with duct tape would be a priority?? Seems not, I’ve had one of the poorest replies from them, no sympathy, didn’t want to look into it any further, and just want me off their case. It’s been more than 2 weeks now since this was reported and feel they just don’t care.Terrible service. Dangerous builders. Avoid.

Chris · 9 October 2020

★★★★★ 5/5

Trustpilot

Helpful

Throughout the whole experience Jacqueline has been very helpful, and more importantly, super patient! All our questions and concerns were answered.Thanks again!!Craig and Tiff.

Craig · 1 September 2024

★★★★★ 1/5

Trustpilot

No response or resolution they just ignore customers.

I would like to say that this review is not about Jane or Adam the sales team at Princes Gate Pontefract they always tried to be helpful. Our problem is that Avant are ignoring our requests to return our deposit. We had to cancel our reservation for plot 27 because it was undervalued by £15,000 . Their solution was for us to apply with other mortgage lenders in the unlikely hope they would give an higher valuation. Instead we have transferred our mortgage to another builder who does not add all the ‘extras’ to the house price and pretend they are included as standard. Prior to this we had been given another red flag of how underhand they are with customers. One of our buying incentives was for them to pay our stamp duty. But when the government gave a stamp duty holiday Avant would not pass this on to buyers. They refused to exchange our incentive. We tried to negotiate with them asking for bedroom carpets instead, but they just ignored this too. So they are the ones benefitting from the stamp duty holiday not the buyer as was intended by the government. All in all I think we’ve had a lucky escape!

Joanne · 30 September 2020

★★★★★ 1/5

Trustpilot

Incredibly bad customer experience

From the start of reserving our home (Plot 9 Westwood Fields - Feb 19) to moving in (July 20) we have had a very poor customer experience with Avant. The delay to the build of our house was only made worse by the incredibly poor communication from Avant. We were promised weekly build updates, but unless we chased these, we never received. Despite numerous complaints and apologies, the customer service didn't improve and that is only one example of the frustrations we faced.Upon moving into our house, Avant have made the experience of buying our first home a lot more stressful than it should be. Of course we expected that there would be snags, but over 100 of them is a bit excessive, especially when most of them are as the result of laziness, lack of care and clearly a rush to finish. A few issues include; paint on our Amtico flooring, spotlights not fitted properly in the bathrooms/landing, glue left around our kitchen sink, paint not finished properly behind our kitchen units. The list goes on! I'd like to say that Avant have been quick to resolve these issues, but sadly, I am the one constantly chasing and getting no response.And to top it all off, we were overcharged by £500 for fencing in our garden that hadn't even been fitted. The sales advisor with us on demo day first tried to claim we hadn't paid for it (despite me having our extras list in front of us) and then on moving in day lied to us by saying Avant had fitted the fence on the wrong side - quite clearly it had just been forgotten. Anyway 6 weeks later, after much chasing by ourselves, we got our refund.Despite all the snags, we our very happy with our home, but based on our experience of dealing with Avant and their customer service I wouldn't recommend buying a first home with them to any of my friends or family.

Sarah · 29 September 2020

★★★★★ 1/5

Trustpilot

The worst customer service I have ever…

The worst customer service I have ever experienced. Don’t return calls, emails , reply to complaints it’s dreadful. Don’t even bother with the refer a friend scheme as I’ve made over 20 calls and even more emails to get the payment owed to me and still don’t have it!!The development is Ten Locks Village Market Harborough, Plot 11. Funny how I get a quick reply when I leave a review! Shouldn’t have to this to get a response

Mandy · 25 March 2021

★★★★★ 1/5

Trustpilot

Update - don’t believe the hype

Bought at Balfour Park, Newcraighall as loved the layout and spec of Avant homes. Despite paying a premium for what’s ‘included’, at this site, a lot of the finishing is sloppy and customer service is pretty much non-existent. All talk and no action unfortunately - repair dates come and go, no update, no explanation. Chasing things is tedious and pointless and unnecessary. No logic even to how they organise repairs - fix external issue on one property, but don’t fix same reported issue next door?! Overworked/under resourced? Inept? Disinterest? Whatever the reason, same end result.Glowing reports on here suggest Avant are capable of getting it right but sadly not across the board. Really takes shine off owning a new home.Update - plot 124Update 25/09/20Although Avant response states they will look into issues - I’ve had no contact so assume they haven’t. Certainly I am not ‘assured Avant will not rest until issues are addressed’If -mould in kitchen from dodgy plumbingdamaged appliances, kitchen units, splashback, tapscratched bi-fold with rubber seals constantly coming offdoors dragging on carpets installed by Avantsunken monoblocking in streetetc etcbeing lied to then ignored is what you look for in a new home, then look no further than Avant.

Js · 25 September 2020

★★★★★ 1/5

Trustpilot

Where do I start

Where do I start So snagging report 164 issues 5 months later 40 still outstanding I have sorted 50 myself So new house it’s a shell full of inexpensive items sockets and light. Switches cheapest on the market Even back boxes do inferior Kitchen last about 4 years if your lucky Skirting and door mouldings inferior Brickwork so poor Design inside no thought at allActual quality of workmanship where do I start It’s a disgrace it’s all about thecbottom line for house builders No pride in the product they are selling and aftercare is Well over promise and under deliver as opposed to under promise and over deliver I am so disappointed in the 400k house I have bought I have spent over 60 k on putting it right Seriously thinking of duing AVANT homes for selling me a parcel of S. tNo

GILLIAN · 7 April 2024

★★★★★ 2/5

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Non existent support beyond first NHBC survey is complete

Initially when buying the property we had a really good experience- although very rushed process on the side of Avant with pressure to complete purchase in an unrealistic (4 weeks) time period. Other than this we were satisfied. Since being in the property and apparent changes to the staff team trying to arrange repairs for snagging or issues with the property has been very very poor (non existent). We are unable to get any clarity on when repairs will be carried out and no progress has been made on the vast majority of these repairs over a 10 month period.

Olivia · 7 April 2024

★★★★★ 2/5

Trustpilot

Disappointing sales team

Disappointing sales team. After arranging to see the show home I fell in love with the design and was excited there was one becoming available over the next few months. I was told they would arrange a site visit but that was the last I heard about it with no replies to my emails. Because of my job I cannot talk on the phone during the day and the team seem unable to communicate via email. Eventually did arrange a site visit nd when I arrived they tried to show me the show home again! They only seemed keen to sell me their mortgage deals rather than a home. Unfortunately I had to walk away

Liz · 18 September 2020

★★★★★ 5/5

Trustpilot

Avant Queensbridge

we reserved our plot in may and I can honestly say we have had nothing but positives from Avant. They always keep you in the know and the communication with them has been great. I’ve loved every minute of watching just bricks turn in to our home. Also the specification with Avant is by far the best compared to others. We’re currently anticipating December for completion. All I can say is whoever you go with youll be making a snagging list, isn’t that just the norm with a new build? Any who, I can’t fault Avant at all.

Leonie · 16 September 2020

★★★★★ 5/5

Trustpilot

We absolutely love our new home

We absolutely love our new home. It's more than we hoped for. We were advised by others to expect snagging but not to let it spoil our experience as Avant were amazing at getting things fixed. Well we have been very lucky as we didn't find much snagging at all. The biggest thing was scratches on a window which I hadn't even noticed, but they're coming back to fix it. From customer service, to sales, to all the builders they are extremely helpful. They seem such a happy team and I love the banter the workmen have with each other. If Avant put themselves forward for an EFQM assessment, I'm sure they'd score high.

Maggie · 13 September 2020

★★★★★ 1/5

Trustpilot

Posting on behalf of my Mum.

Posting on behalf of my Mum.My Mum phoned twice last week to ask about new properties being built.1st phone call - a woman took my Mum's details and said someone would phone her back. Heard nothing.2nd phone call next day - a different woman took my Mum's number and email address. She said she would get someone to phone and that she would send info by email. Heard nothing.Very unprofessional. Will my parents be buying a new property from them??? NEVER.

MR · 8 September 2020

★★★★★ 3/5

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First impressions count

The young girl we had an appointment with didn’t make us feel welcome at the beginning, we had to ask all questions wasn’t really helpful

Janet · 22 February 2026

★★★★★ 5/5

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Liz Sweeney

We went over to the Blantyre plot to view one of the houses. We didn't actually end up buying the house but I just wanted to write this review anyway to commend the excellent service provided by Liz Sweeney. Not only was she very willing to provide as much information about what they offer and answer any questions we had (and trust me we've dealt with places that were so reluctant to provide information), she was also so friendly and welcoming. She is truly an asset to Avant Homes!

Sabyj · 7 September 2020

★★★★★ 5/5

Trustpilot

Our experience with Rebecca and the team.

Our experience with Rebecca, Colina, Mark, Shaun, Christine, Claire and the rest of the team at Avant Homes (Ellis Vale) was nothing short of outstanding! Our queries were adequately answered on time and they were very helpful with the part exchange, making the process as painless as possible. We were carried along all through the time with regular updates on the goings-on even during the lockdown. Every concern of ours have been satisfactorily resolved and we are totally delighted to have moved into our new home. Thank you for all your hard work and helping us realise our dream of moving into this very beautiful Rosebury by Avant Homes.

Ikenna · 5 September 2020