Winkworth Banstead reviews in Reigate and Banstead

★★★★★ 5/5

Trustpilot

Best estate agent rental experience ever!

After speaking to multiple different Estate agents it's much of the same from everyone but Winkworth were different. Immediately I was listened to and my requirements taken into consideration. I worked with Fabian to find the home I recently moved into. He excelled. I didn't have to drag myself around unsuitable properties and he was the right balance of informative and patient. I didn't feel like I was being pushed into anything nor was I bombarded with endless emails of properties that didn't suit my requirments. It was actually a pleasant experience!

Lee · 21 March 2024

★★★★★ 1/5

Trustpilot

Worst service by a mile

Oh dear, I dont even know where to start. We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to keep and which to toss. The day of the move in happened, and we never received a response to our queries. When we moved in, we were then told that we had not specified in the contract, which items to get rid of (we specifically wrote in the contract: to be specified later, hence why we needed access to the flat prior to moving in). It was a hassle to get the woman to cooperate and she kept saying we hadn’t agreed on this (numerous emails/contract was not enough proof, but I doubt the lady had a law degree specialising in contract law or even just a functioning brain). Ah well!!! After several unpleasant calls, we finally managed to get approval of moving the items and have the larger items removed by a company. But boy oh boy that was a struggle. After having moved in properly a vast majority of the things listed in the contract hadn’t been fixed ie. Heating was broke, cabinets broken, extractor fan broken, windows dirty etc etc. And we even had to throw out 6 large boxes of CRAP, which the agency said was at our expense. Items included: old shoes, belts, broken kitchen units, bondage kit (WOOOOH.. What a surprise), filthy storage room with empty shoe boxes, broken fans, blood stained linen, dirty old pillows and blankets and numerous other fairly disgusting items. We have now asked quite a few times, when we can expect to have fans, toilet flush, extractor fan, broken cabinets, heating etc fixed and we are still awaiting a reply to this. It has been 7 business days since we moved in, so I do hope it gets sorted soon. All in all, TERRIBLE SERVICE!! I wouldn’t recommend.

Kat · 29 July 2020

★★★★★ 5/5

Trustpilot

Shaun Blackstock - Best Lettings Negotiator !!

My great experience with Winkworth was 100% thanks to Shaun Blackstock. He was experienced and knowledgeable about the area, was super informed about the property and answered all of our questions and more. Additionally, he was very personable and made our experience run very smoothly. Best Letting Negotiator I have had the pleasure of interacting with.

Alicia · 22 September 2023

★★★★★ 1/5

Trustpilot

Utter waste of time and energy.

Utter waste of time and energy. Tried three times to book a valuation. First time yes will confirm. No confirmation. Called again two days later. held on for a few ,inutes then cut off. Tried again now its no the valuer will not be in on the day previously arranged.

Tina · 29 July 2026

★★★★★ 2/5

Trustpilot

I am very deeply disappointed!

We've been with the agency since 2017th. We've been having problems with the very old boiler since the end of 2018th and up until now we have had Engineers coming for that boiler around 20 times. We were promised a permanent solution, that never happened. Now we have been left without hot water for 2 weeks, starting 3rd. There were many apologies and promises over the last two weeks but no action upon. Not to say they are well aware we have a vulnerable child at home (how do you manage personal hygiene in times of pandemic with a heart diseased child at home?) AND we offered to help if Landlord doesn't want to invest in resolving the issue. Just a note: Landlord is local home owner and is not paying mortgage on the property we rent, the house used to belong to grand parents.Although there are some very kind people working in the company the company on overall isn't what it should be.I am very deeply disappointed!One upset mum xx

Silviya · 4 May 2020

★★★★★ 5/5

Trustpilot

Great rental experience with Winkworth…

Great rental experience with Winkworth Kensal Rise. The team are very personable and knowledgeable, and Fabian went above and beyond to make what would normally be a stressful experience very seamless. Thank you !

Yasser · 14 November 2025

★★★★★ 5/5

Trustpilot

Excellent service from Thomas!

I recently purchased a flat through Winkworth - Thomas was my estate agent and was fantastic throughout. It ended up being quite a long process and Thomas was great at chasing up the solicitors and helping to move the purchase along. He gave great recommendations for a homebuying survey and was really helpful on both viewings - would highly recommend. Thank you Thomas!

Kp · 6 December 2022

★★★★★ 1/5

Trustpilot

Didn't respond to an enquiry then lied

Didn't respond to an enquiry. Prompted, then lied about property status/availability. Shut down responses when questioned about it. The standard of English estate agents is abysmal compared to those abroad, yet people accept this low level, amateurish behaviour...so they get it!

Anna · 8 September 2026

★★★★★ 5/5

Trustpilot

Great customer service

The whole team have been great at finding a buyer for our flat. They kept us regularly up to date and shared honest feedback. Nicola was great in the after sales process and pushing through to exchange with the buyers. Would highly recommend if you are selling or buying a property.

Lauren · 30 October 2023

★★★★★ 5/5

Trustpilot

Winkworth is definitely a really…

Winkworth is definitely a really reliable agency, I highly recommend their service.And I also want to thank Marika, she has been nothing but amazing to us, always prompt to assistant us with any question, she's very professional and also very friendly, and I'd recommend her to anyone that I know. Thank you Marika a lot, for all the support during the whole process.

Wesley · 7 October 2022

★★★★★ 1/5

Trustpilot

Very annoying

Very annoying is putting it politely. Winkworth put a To Let sign outside my property. This was crudely attached to my front wall with masonry nails, damaging the pointing. I have never approached Winkworth and am not letting my property. I had to make three telephone call, each time being promised that the sign would be removed. I was then called back by someone from Winkworth who did not know why they were calling, me, only that they had been asked to call me. I was then put on hod for so long that I gave up. Three weeks later, the sign has not been removed.

JD · 21 October 2025

★★★★★ 1/5

Trustpilot

Cooperative before contracts exchange, not aftrwards

Cooperative before contracts exchange. Uncooperative to the point of rudeness after. Made moving in moe dfficult

A · 7 July 2026

★★★★★ 5/5

Trustpilot

Strong Recommendation

Aaron and his team in Kensal Rise have managed the rental of my property for many years and are very professional and reliable. I would highly recommend them.

Duncan · 17 November 2025

★★★★★ 5/5

Trustpilot

Professional and local knowledge experts

Tom was brilliant for us. Valuation was truthful, his communication was direct and insightful. Throughout the sales process which, never goes smoothly, Tom was talking to me every day via whatsapp to make sure it all went smoothly and we kept everyone happy through a scary period of interest rate rises. Cannot recommend Winkworth and Tom enough. Thank you.

Jacob · 8 November 2022

★★★★★ 5/5

Trustpilot

Thank-you team Winkworth Poringland…

The whole team at Winkworth Poringland were outstanding. Our house sale was particularly protracted and challenging, yet they held my hand all the way! Given that I was going through an unsavory divorce at the same time, their tenacity and professional respect was most appreciated. Always helpful and encouraging, a big shout out goes to Jade McGarvey and her team! Thank-you.

Liz · 18 August 2022

★★★★★ 5/5

Trustpilot

First Home Purchase

I have just exchanged on my first home and cannot thank Thomas Syms enough for guiding me through the entire process. He was very quick at responding to me, provided great advice, offered some fantastic recommendations for mortgage advisors and surveyors and made the whole experience seem simple and exciting. Thank you!

Lara · 20 June 2023

★★★★★ 5/5

Trustpilot

Great for selling a house and keeping me informed

We have just exchanged on a house that was shown by Winkworths. I can't praise them highly enough, particularly Terry as we didn't have an agent who sold our house so had to continually contact Winkworths instead. They always returned my calls and always kept us up to date with everything throughout. I would very happily sell my house through them next time we sell. Thank you for all your help!

Louise · 22 December 2020

★★★★★ 5/5

Trustpilot

With thanks to the Kensal Rise team

With thanks to the Kensal Rise teamWe had a great experience renting with the team in Kensal Rise. Attentive, responsive, and fair - our particular thanks to Michael for his support. Highlights included the team actually fighting on our behalf during the COVID supply chain delays to resolve an issue sourcing a part for a faulty washing machine.We'd definitely recommend them.

HS · 29 July 2022

★★★★★ 1/5

Trustpilot

If only we could give a 0 score.

If only we could give a 0 score. Worst letting agent we have ever had the misfortune of coming across. No communication, no call backs, no explanations and no assistance. Avoid

Adam · 6 October 2026

★★★★★ 5/5

Trustpilot

Dan & Jonas - Lettings

Dan & Jonas in the lettings department are great to work with & very professional , customer care is amazing

Jane · 14 May 2026

★★★★★ 5/5

Trustpilot

Shaun and Aaron were amazing

Shaun and Aaron were amazing! The best real estate agents I have ever dealt with. Found us the most amazing property and helped us secure it and get it over the line in the most efficient and effortless way possible. They are both very friendly, honest and had great communication. Over all the they are both excellent at their jobs and car about their clients. Both went above and beyond in making this horrible process seem like a piece of cake!

Customer · 17 August 2023

★★★★★ 5/5

Trustpilot

Excellent Experience

I had a brilliant experience working with Becca and Nicola. They found a buyer quickly and kept me fully updated throughout the entire process with regular phone calls and emails. Their communication was clear and timely.

Hywel · 2 January 2026

★★★★★ 5/5

Trustpilot

Kensal Rise’s best estate agent

Winkworth stepped into the breach after our previous agent failed to produce a satisfactory buyer. Within 48 hours we had two offers and a buyer prepared to pay over asking price. Andy Carre was thoroughly professional and an absolute pleasure to deal with. Definitely the best agents in Kensal Rise.

Mrs · 5 June 2023

★★★★★ 5/5

Trustpilot

Winkworths

Winkworths, and Patrick in particular, have been fantastic from start to finish in a difficult market. They helped us navigate some tricky waters, communicated effectively and clearly, and we felt well looked after. Patrick was very professional and helpful through the entire process and could be called upon for anything. Thank you!

Chirag · 2 April 2023