Cubitt & West Reigate reviews in Reigate and Banstead

★★★★★ 5/5

Trustpilot

Positive experience with C&W Bognor

Had a really positive experience in purchasing my new property. A special thanks to Ben Hanson from the Bognor branch of Cubit & West who has been a delight to deal with. His manner, timekeeping, patience and regular communication has been exemplary. Thank you Ben and keep up the good work!

Dave · 2 November 2023

★★★★★ 2/5

Trustpilot

A mistake was made….at our expense

Quite disappointed we had a viewing and we liked it we was informed very quickly we was successful and we paid the holding deposit we was over the moon we was weeks away from being homeless due to our landlord allegedly selling up - within the hour we had a call to inform us of a “mistake” that our application was clicked by mistake - this was devastating we was promised our deposit back immediately which actually took 2 weeks there wasn’t much sympathy it was a case of “sorry I can’t do anything to help” it broken our trust with estate agents and made us feel mentally awful I understand it wasn’t the estate agents error but more should of done to prevent this from happening you can’t play with peoples emotions this way it took for us to hound the estate agents to finally get our money back…as per quick enough to take your money but not give it back - in future I will be avoiding this company we was going through hell being homeless frantically looking for somwhere with 2 month notice this just added to the trauma

Jay · 29 October 2024

★★★★★ 5/5

Trustpilot

A huge thank you to Veronica and the…

A huge thank you to Veronica and the rest of the team at Cubitt & West Fiveways. I cannot thank Veronica enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst purchasing a property. I feel that she went above and beyond, and I am so grateful for all the help and advice along the way. Fantastic team.

Claire · 16 June 2022

★★★★★ 5/5

Trustpilot

Shaun was our main port of contact with…

Shaun was our main port of contact with regards to buying our first property, and he was really great. It was a very long process, and he stay patient and professional throughout. He was very easy to contact, and easy to talk to on the phone, and always ready to help us with our question, and replied to our emails really quick so we weren’t left hanging. Thank you Shaun, finally we got there

Mia · 2 February 2021

★★★★★ 5/5

Trustpilot

Pro-active and accommodating

Alia was very pro-active in her response to our request and went out of her way to accommodate two viewings at short notice. We felt she really wanted to help us. She was cheerful and helpful.

Steve · 1 October 2025

★★★★★ 5/5

Trustpilot

We went with Cubitt & West because they were honest efficient and reliable

We went with Cubitt & West because the agent we were previously with were messing us about, and they had asked us to lower our price as the market was slowing down. 2 days after moving to them we had multiple viewings and 2 offers at full rental value and the tenant moved in immediately. They were a breath of fresh air to deal with and we will use them again without hesitation, as they were totally honest and trustworthy to work with.

Mark · 18 October 2024

★★★★★ 5/5

Google

Kian really supported me with my property search and I am so grateful. He honestly could not have been more helpful. He took into consideration everything I asked for and had so much patience with me when it came to viewing a few different properties. He pointed me in the right direction to get advice in relation to my search, nothing was too much to ask. Thanks Kian!PositiveResponsiveness, Quality, Professionalism

Jennifer · 26 October 2021

★★★★★ 5/5

Trustpilot

We can’t praise the team in Cranleigh…

We can’t praise the team in Cranleigh high enough. Kerry-Ann and and Ross were excellent, professional and hugely supportive. The service right from the beginning with the quality of brochure and virtual tour was overlaid with regular contact and excellent communication with the eventual buyers. We have moved many times and Kerry-Ann and Ross were by far the best agents we have had supporting us. We can recommend the Cranleigh office very highly.

Nick · 24 March 2021

★★★★★ 1/5

Trustpilot

This real agent is just selling cheap products and works for developer only not for customer

This real agent is just selling cheap property and cheap developer's products. Their selected developer and property is constructed with cheap labour and workmanship. They sold the property and after that they don't bother about customer post order.I had purchased the property through them and since I moved in the house there was so many things didn't work and developer was agreed to do the repair and modify as a part of defects clause but didn't acted and did anything. Also developer's works was very poor they used cheap products in construction which didn't even last of 12 months. I raised the concern to every one but neither their developer was doing anything nor this real agent. This real agent only bother about making their commission and don't have any business ethics and professionalism and responsibility towards customer and their hard earned money. I told to this agent to check the developer's work and do your due diligence and verification with customer before you advertised their property to make fools to other customer and act accordingly. I also informed that developer has not done any things which he was agreed also they left all the paper blanks without any details of products in housing which we were purchased and they just listen to developer not to customer. Please don't use them otherwise you would suffer a lot of pain after purchasing. If real state are really bother about the customer then they should contact to customer to help and find the solution which they even failed to do any thing.

Rajeev · 15 October 2024

★★★★★ 5/5

Trustpilot

Paige, a great help!

We were assisted by Paige with the whole process of renting and moving into our new place.Felt she was very understanding with all questions we had and anxiety we had about moving.Always had a smile on her face, thank you Paige!

Kyle · 13 May 2024

★★★★★ 5/5

Trustpilot

Another fantastic experience with…

Another fantastic experience with selling my house. Although the deal took a long time Garry Wheeler was on top of the deal the whole time. Robin was there at the beginning to take property on for sale and managed to find the right buyer almost immediately. A really good team of estate agents snd woujd not hesitate to recommend them - truly professional- karen anthony

Karen · 1 July 2022

★★★★★ 5/5

Google

We are currently in the process of buying a flat in Reigate to be nearer our grandchild and have been impressed by the professionalism and dedication of the team. We first made contact with Katarina in September and she arranged a number of viewings for us. She had an excellent grasp of what we were looking for and showed us a good range of properties in Reigate and Redhill. Katarina has extensive local knowledge and answered all our questions in detail. We also really appreciated her warmth and enthusiasm.

Philip · 11 October 2024

★★★★★ 5/5

Google

We recently had the pleasure of working with Katrina and Sophie from Cubbitt and West and we couldn't be more satisfied with the experience. Their extensive knowledge of the local market was evident as they provided valuable insights and guidance throughout the entire process. They were always available to answer any questions, promptly returned calls and emails, and provided timely updates. They made the overall experience as smooth as could be and ensured we could meet our rather tight timelines! Would highly recommend.

Laura · 11 October 2024

★★★★★ 5/5

Google

Excellent customer service from all at the Reigate branch. Katarina kept me informed throughout a lengthy and complicated purchase, making the experience far less stressful than it could have been. Highly recommended.

Andrea · 11 October 2024

★★★★★ 5/5

Google

Having registered with a number of agencies across West Sussex and East Surrey, I was surprised as to how few have bothered to establish a connection to try and sell a property; preferring instead to send automated emails and relying on Rightmove enquiries. Benjamin, however has been proactive and kept me up to date with open houses, etc. and whilst we ultimately decided to stay in our preferred location, we could have easily relocated and probably would have ended up through him.

Aumit · 11 October 2024

★★★★★ 5/5

Trustpilot

First experience.

Very professional and helpful advice.

Mike · 30 September 2026

★★★★★ 5/5

Trustpilot

Excellent service

Safiya and the team at Cubitt & West Reigate were extremely helpful when purchasing our first property. Huge thanks to the team for being super quick and attentive during the whole process!

Alex · 6 October 2024

★★★★★ 1/5

Trustpilot

Horley Branch - Terrible after sales service

Started off really well. The Horley branch had some staff who were only too pleased to help. Sadly, once the flat was sold the standard of service ( and good staff) just disappeared and plummeted! They simply just don`t seem to care!Staff don't seem to stay long, which meant a decline in continuity and service. Very challenging to speak to aftersales team who always appear to be on the telephone and when you complain there is no acknowledgment or even an attempt to address one's complaint. Equally as poor is their recommended conveyancer team. A litany of mistakes and errors resulting in unnecessary delays to achieving a quick seamless sale. All in all, hugely disappointing.....Not to be used again! Horley has many other Agents to choose from.

Mr · 2 October 2024

★★★★★ 5/5

Trustpilot

Thank you to Cubitt & West especially…Julie Bramble

Thank you to Cubitt & West especially Julie Bramble. Julie guided me through the whole selling process of selling my mums house (of which I knew nothing) professionally & diligently. Kept in constant communication with updates & kept me well informed at all times. Always at the end of the phone listening with empathy to my stressed out rants. Superb service. Julie really is a credit to your team.

Elaine · 26 October 2021

★★★★★ 5/5

Trustpilot

A Good Team

The office staff were all very courteous and friendly, making one feel welcome. It is a well run office. My only comment to Estate Agents staff will be that always make sure to contact the client before they contact you. If you promised a weekly update then make sure they get one-even if there is little to report. Francesca was a diamond.

Jeffrey · 3 October 2022

★★★★★ 5/5

Trustpilot

Thanks to Holly Mackay and the rest of…

Thanks to Holly Mackay and the rest of the team at Cubitt & West for their very efficient work helping me sign onto a house. Holly was quick to resolve any problems which arose and really helpful throughout the process, making it so easy! Thanks again!

Carwyn · 10 January 2024

★★★★★ 5/5

Trustpilot

Dan was a huge help from booking a…

Dan was a huge help from booking a viewing to completing referencing. Compared to previous experiences with different letting agents, he made sure this went very smoothly with his prompt replies to all emails and calls.

Leo · 23 July 2024

★★★★★ 1/5

Trustpilot

Cancel them

absolute disgrace, I've primarily been "dealt" with, by Lee, Lizzie, and Kirsty, and they've treated me and my partner like animals, expecting me to roll around in sewage and filth, and then act like it's an inconvenience that I'm upset about it. The staff have been rude, and unhelpful, belittling mental health issues and basic human rights. Despite very clearly expressing dissatisfaction, it took 8 months to get my complaint raised to the "Customer support department" who will take 15 working days to "investigate" the complaint, even still with other properties excrement flooding the property. Their phone behaviour is utterly disgraceful, the place appears to be run by a bunch of prepubescent children who seem to everything in their power, to do everything except what's been asked of them, which is nothing more than "please repair what's broken". Mould issues haven't been addressed in over a year, 2 sewage leaks within 3 months, and the continued disregard for basic human needs just shows that they should not be in the business of Serving People. And in this day an age where mental health awareness is higher than ever, their absolute disregard for peoples explicitly mentioned illnesses and struggles, is laughable.If you are the kind of person that likes rolling around in other peoples literal fecal matter, then apply to rent through this agency, as if this is your expectation I can guarantee they will go above and beyond for this.I'd actually petition that this estate agents are worse than the infamous Brand Vaughn for anyone familiar with this similarly parasitic company.

Dom · 27 September 2024

★★★★★ 5/5

Google

Safia is absolutely amazing 💙 …

Bridgette · 25 August 2025