Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have been with Andrews in the last 8 years and we never had received any substandard service. Their prompt attention to any property issue had made everything so easy and assuring.
Special mention to Janine Derbyshire who served as our Property Manager the longest time. Your immense support and assistance to our needs have always been consistently excellent.
GK · 24 September 2025
Agent replied · 8 October 2025
Thank you for your kind words and for being with us for 8 years. We're thrilled to hear about your positive experiences and appreciate your special mention of Janine Derbyshire. Your feedback motivates us to continue providing excellent service. Best wishes , Lisa
★★★★★ 5/5
TrustpilotBen was welcoming and friendly and gave…
Ben was welcoming and friendly and gave the tour of the place with a great energy. Great experience!
Shivangi · 19 August 2026
Agent replied · 23 September 2026
Hi Shivangi, Thank you for your wonderful feedback! We're thrilled to hear that Ben made your experience enjoyable with his welcoming and energetic tour. We appreciate your kind words and look forward to seeing you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotBrilliant agents ✨
Jake, Cat and Keith at Andrews have been exemplary throughout the selling process. I cannot recommend them highly enough. They were incredibly professional but more importantly genuinely invested in the outcome and showed great care and kindness from start to finish making a stressful time as easy as humanly possible. 1000 out of 10. Brilliant and lovely team.
Naomi · 7 October 2026
Agent replied · 10 October 2026
Dear Naomi,
Thank you for your wonderful feedback! We're thrilled to hear that Jake, Cat, and Keith made your experience so positive. Your kind words mean a lot to us, and we're grateful for your recommendation. We look forward to assisting you again in the future.
Best regards,
Andrews Head Office Team
★★★★★ 1/5
TrustpilotI brought a ground floor flat in…WARMLEY
I brought a ground floor flat in Warmley Bristol from Andrews estate agents . The staff lied to me about the property, because they had a customer from hell. I was told I don’t need a survey done. How wrong they were. The flat is covered in mould. Cracks on the outside wall, and so on. . I had to replace the bathroom and kitchen. They squeezed has much money out of me for the customer . I discovered after the sale, the vender did have the property up for sale 5 times with Andrews estate agents in longwell green Bristol. They were desperate to sale to get their commission. I am still furious from a year on wards. I will not be selling my flat with Andrews if I decide to move in the future.
Michelle · 8 May 2026
Agent replied · 22 May 2026
Dear Michelle Jane,
Thank you for sharing this. Please can you contact the branch team so we can complete a formal complaint investigation.
Best regards,
Alison
★★★★★ 5/5
TrustpilotLetting
Ella has been really helpful throughout the entire experience - great communication and helpful advice, regular updates and support.
Becca · 8 August 2026
Agent replied · 23 September 2026
Hi Becca, thank you for your wonderful feedback! We're thrilled to hear that Ella provided excellent support and communication. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!
★★★★★ 5/5
Trustpilot“Monika”
My fridge freezer broke down while I was away on holiday. Once discovered, Monika organised for it to be replaced in a timely fashion. As always Monika was helpful and efficient. Thank you.
Michael · 29 April 2026
Agent replied · 22 May 2026
Dear Michael ,
Thank you for your kind words and for sharing your experience. We're delighted to hear that Monika was able to assist you efficiently. Your satisfaction is our priority, and we appreciate your feedback. Best wishes , Lisa
★★★★★ 5/5
TrustpilotDaryn + Andrews Property Group
Daryn from Andrews Property Group was a consummate professional and a very helpful guide. 5 stars.
Theo · 20 August 2026
Agent replied · 23 September 2026
Thanks for the feedback, Theo. It's great to hear that Daryn provided you with professional and helpful service.
★★★★★ 5/5
TrustpilotWe had an excellent experience with our…
We had an excellent experience with our mortgage broker Simon Murray from start to finish. As first-time buyers, the whole process felt quite overwhelming at first, but he made everything so much easier to understand and guided us every step of the way. Simon worked incredibly hard to find us the cheapest mortgage deal available, taking the time to explain all our options clearly and making sure we were comfortable with every decision. What really stood out was how he went above and beyond, not only securing us a great mortgage but also helping us arrange a more affordable solicitor, which saved us even more money. Simon professionalism, knowledge, and dedication were outstanding throughout. He was always responsive, patient, and genuinely cared about getting us the best outcome. We couldn’t be happier with the service we received and would highly recommend him to anyone, especially first-time buyers looking for trustworthy and expert support.
ASIF · 24 April 2026
Agent replied · 22 May 2026
Dear Asif Khan,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Simon Murray. It's great to know he made the process smooth and beneficial for you. We appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotAndrew’s were always proactive with…
Andrew’s were always proactive with communication, there after sales support was exceptional, helping me to understand what our Solicitors and our buys solicitors were arguing about, big shout out to Nick W for all of your support and help
N · 17 February 2026
Agent replied · 23 February 2026
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our team, especially Nick Woore in our Downend Branch . Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
TrustpilotSarah Robinson has been outstanding and…
Sarah Robinson has been outstanding and professional whilst I have been dealing with Andrew’s. She responds immediately and understands the needs of both the tenant and landlord. She is an asset to the company.
Joe · 16 March 2026
Agent replied · 19 March 2026
Dear Joe Niblett, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. She truly is an asset to our team. We appreciate your kind words and look forward to continuing to help you. Best wishes , Lisa
★★★★★ 5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Emily and Sophia from Andrews to sell my flat, and I couldn't be happier with the experience. From the very first meeting, they demonstrated professionalism and a deep understanding of the local market.Their marketing strategy was impressive, showcasing my property beautifully and attracting a lot of interest. Throughout the process, Emily and Sophia kept me informed and provided valuable insights, making the entire experience smooth and stress-free.Thanks to their expertise, my flat sold quickly and at a great price. I highly recommend Andrews to anyone looking to buy or sell a property. They truly go above and beyond for their clients!
Elen · 19 October 2024
Agent replied · 23 October 2024
Thank you, Elen! We're thrilled to hear about your positive experience with Emily and Sophia. Your kind words and recommendation mean a lot to us. Congratulations on the successful sale of your flat! Best wishes , Lisa
★★★★★ 5/5
TrustpilotRebekah was warm and friendly
Rebekah was warm and friendly. Very professional and courteous. Incredibly well presented and great fun. A credit to her profession. Although her sense of direction on roundabouts is questionable. 🤣🤣🤣 She's lovely.
Andy · 18 March 2026
Agent replied · 19 March 2026
Dear Andy ,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. We'll be sure to share your kind words with her. Best wishes , Lisa
★★★★★ 5/5
GoogleThank you to Nancy and the team at the Reigate branch. From start to finish it has been a pleasure selling our house with Andrews. They hit the ground running and secured a sale for our property in just a few weeks! Cannot rate the Reigate team highly enough!
Tom · 1 October 2025
Agent replied · 8 October 2025
Thank you, Tom, for your wonderful feedback! We're thrilled to hear about your positive experience with Nancy and the Reigate team. It's fantastic that we could assist in selling your house so efficiently. Your kind words and high rating mean a lot to us! Best wishes , Lisa
★★★★★ 5/5
TrustpilotHad a wonder Experiencing while doing…
Had a wonder Experiencing while doing the viewing. Speaking Daryn was wonderful explaining every detail of the property and helped me alot making my decision
Yash · 24 April 2026
Agent replied · 22 May 2026
Dear Yash Mhatre, thank you for your fantastic review! We're thrilled to hear that Daryn made your viewing experience so positive and informative. Your feedback is greatly appreciated, and we're delighted to have assisted you in making your decision. Best wishes, Andrews Head Office.
★★★★★ 5/5
TrustpilotExcellent service from Shamiya!
My viewing was memorable, largely due to the friendly, enthusiastic and knowledgeable young lady, Shamiya who showed me around. Shamiya happily listened to my moans about how difficult and stressful it has been trying to find a new home, she seemed genuinely caring & empathetic around my current circumstances and seemed really quite happy that I appeared pleased the home seemed really suitable for myself and my son. I feel Shamiya has been an excellent representative for the company, showing her passion and genuine caring nature toward me as a client.I think this young lady will serve this company well and I wish her much luck for her future career...Please give her a pay rise! We need more young people with this positive and enthusiastic attitude in this world. Thank you Shamiya.
Samantha · 27 August 2024
Agent replied · 23 October 2024
Thank you, Samantha, for your kind words about Shamiya. We're thrilled to hear she made your viewing experience memorable and positive. We'll be sure to pass along your praise to her. Best wishes in finding your new home!
★★★★★ 5/5
GoogleIsaac at Andrews Reigate has been great. Throughout the process, he has been supportive, professional and provided prompt updates and communication. At times, we had set backs but Isaac was only a call or email away with a positive attitude, solid advice and persistence which ultimately led to the sale of our flat and purchase of our new family home. Isaac managed to single-handedly pull the whole chain together. More than happy with our choice of agent and would definitely recommend to anyone. Thank you so much for your hard work- Isaac needs a raise!
Jack · 23 August 2024
Agent replied · 22 October 2024
Thank you, Jack! We're thrilled to hear about your positive experience with Isaac. Your kind words and recommendation mean a lot to us. We'll be sure to pass on your praise to Isaac. Enjoy your new home!
★★★★★ 5/5
TrustpilotZubear was a very reliable throughout…
Zubear was a very reliable throughout the whole experience. All calls and emails replied to promptly. Zubear and Duane were great support. Would strongly recommend with their level of support.
P · 10 March 2026
Agent replied · 19 March 2026
Thank you for your wonderful feedback! We're thrilled to hear that Zubear and Duane provided excellent support. Your recommendation means a lot to us. We look forward to seeing you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotAll-round Excellent Service
Respond to emails and telephone calls quickly. Always professional and polite. Listen carefully to customer needs and circumstances. Show empathy and respect. Joe, Becca, Julie and Jenna in particular, are all key people who made our experience seamless, instilled confidence and we felt reassured at every step. Thank you all.
FRANCIS · 23 September 2026
Agent replied · 10 October 2026
Dear Francis,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Joe, Becca, Julie, and Jenna. Your kind words and perfect rating inspire us to continue delivering exceptional service. We look forward to welcoming you again. Best wishes , Lisa
★★★★★ 5/5
TrustpilotAmazing and professional
I really don’t know where to start. Kish was fantastic from the beginning until the end of my selling process.I originally thought his fees were too high but he assured me he would put the work in, to earn the money and I 100% agree that he did and I would’ve actually paid him a lot more. He was worth his weight in gold. Selling a house is stressful enough but Kish and his team went way above and beyond their roles to make it as stress free as possible. I’d never sold a property before so kept asking silly questions and Kish was always more than happy to help explain it all to me (sometimes more than once), until I completely understood. My solicitor pushed back on alot of things and asked me for things that I’d never heard of but Kish helped me work my way through the legal jargon and got me across the line on many occasions. The entire team were super professional and efficient and had great knowledge of the entire process (including the solicitors roles). If Kish ever did take a well deserved day off he would make sure that one of his colleagues were up to date with my case and they would email me to let me know they were on hand ready for anything I needed.In summary, I really can’t express how good Kish and his team were for my selling process. So if you’d like a seamless sale (or buying I’m guessing) then I would highly recommend booking through Kish/Andrew’s!
Nicola · 12 August 2024
Agent replied · 23 October 2024
Thank you, Nicola! We're thrilled to hear about your positive experience with Kish and our team. Your kind words and recommendation mean a lot to us. We're glad we could make your selling process smooth and stress-free.
★★★★★ 5/5
TrustpilotViewing with Shamiya
I recently had the pleasure of viewing a property with Shamiya, and I must say, the experience was outstanding from start to finish. Shamiya's professionalism, attention to detail, and genuine enthusiasm made the entire process smooth and enjoyable.From the moment we met, Shamiya was welcoming and approachable, making me feel comfortable as she guided me through the property. She was incredibly knowledgeable about the property and the area, answering all my questions with ease and providing valuable insights that helped me envision how the space could work for me.What stood out the most was Shamiya's dedication to understanding my needs and preferences. She took the time to listen to what I was looking for and highlighted features of the property that aligned with my criteria. Her personalized approach made me feel like more than just another client, and I truly appreciated her efforts in ensuring the property was a perfect fit.Overall, Shamiya exceeded my expectations in every way. Her expertise and friendly demeanor made this one of the best viewing experiences I've had. I would highly recommend her to anyone looking for a property, you're in great hands with Shamiya!Thank you, Shamiya, for making this process so enjoyable.
Jerone · 12 August 2024
Agent replied · 23 October 2024
Thank you, Jerone & Ikran, for your kind words! We're thrilled to hear about your positive experience with Shamiya. Your feedback is greatly appreciated, and we'll be sure to share it with her.
★★★★★ 5/5
TrustpilotExcellent communication and care…
The process with Andrew’s has been excellent. Sophia and Connor were exceptional in their care and communication throughout and ensuring the process ran smoothly and answered any questions I had throughout the process. I can’t thank them both enough for all their help with everything.
Vanda · 20 October 2025
Agent replied · 23 October 2025
Dear Vanda White,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sophia and Connor. Your satisfaction is our priority, and we're delighted they could assist you so well. We appreciate your kind words and look forward to seeing you again. Best wishes , Lisa
★★★★★ 5/5
TrustpilotBest team ever!
We are extremely pleased with the service we received from Andrews Property Group Reigate, having been a client for over 9 months. They went above and beyond to help us find the perfect flat. Their team is fantastic, attentive, understanding, and very patient, showing us multiple options until they found the one that felt right for us. The professionalism and dedication of Andrews Property Group Reigate team made the entire renting process a positive experience. I highly recommend their services to anyone looking for a new place to call home. Special many thanks to Maria, Ed, Janine, Tracey, Mike. You are are dream team, guys!)
Andriy · 29 July 2024
Agent replied · 23 October 2024
Thank you, Andriy! We're thrilled to hear about your positive experience with our Reigate team. Your kind words mean a lot to us. We'll pass on your thanks to Maria, Ed, Janine, Tracey, and Mike. Enjoy your new home!
★★★★★ 5/5
TrustpilotAndrews Reigate
Isaac at Andrews Reigate has been great. Throughout the process, he has been supportive, professional and provided prompt updates and communication. At times, we had set backs but Isaac was only a call or email away with a positive attitude, solid advice and persistence which ultimately led to the sale of our flat and purchase of our new family home. Isaac managed to single-handedly pull the whole chain together. More than happy with our choice of agent and would definitely recommend to anyone. Thank you so much for your hard work- Isaac needs a raise!
Jack · 28 July 2024
Agent replied · 23 October 2024
Thank you, Jack! We're thrilled to hear about your positive experience with Isaac. Your kind words and recommendation mean a lot to us. We'll be sure to pass on your praise to him. Enjoy your new home!
★★★★★ 5/5
GoogleA very good experience with Andrews Reigate- Isaac was extremely helpful throughout the process of selling our property, providing continuous communication and professionalism. We were selling a leasehold property on a development that posed numerous challenges achieving a sale due to common leasehold obligations such as ground rent and service charge. We had our set backs but Isaac was persistent and helpful, keeping us upbeat about the situation throughout. Once exchanged, Isaac and Andrews were very helpful in getting us over the line and chasing all parties involved for us and providing updates. I would highly recommend!
Jack · 24 July 2024
Agent replied · 22 October 2024
Hi Jack, we really appreciate you taking the time to leave us a review. Fantastic to see that Isaac and the team have been on hand to help you each step of the way. Thanks again, Rhys
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