Every review we hold for the Redhill office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe worst for renting
The worst for renting , what rip offs. They wanted to charge me for not taking a mirror that was already there when we moved in. I had to track down the last renters that were there so they would confirm it was always there. I left the house super clean and they still charged me £120 because the washing machine had a bit of water in it . They just get away with it as renters arent really protected and we are so desperate to find a house. Kirsty Marla was there when we rented
Hati · 14 November 2024
Agent replied · 7 July 2025
I'm sorry to hear about your experience. The tenancy check-out process is standard and impartial, with the agency involved not taking sides. Tenants have the right to dispute any deductions claimed. If you have accepted the deductions, it suggests acknowledging fault. If you haven't, the team would have reviewed the inventory reports to assess if any deductions were appropriate.
It's easy to leave an unpleasant review without providing evidence against your claim. We operate under the Property Ombudsman, so if you weren't satisfied with the outcome, you could have reported it to the authority. However, we have heard nothing from them, suggesting acceptance of the outcome.
★★★★★ 1/5
GoogleHorrendous service and totally unreliable, no respect for their customers.
Updating due to the shocking response from the company. Accused my review of being vague, done for security reasons mostly, but also if I wrote out all my issues this would have given a worse impression than original comment does.
I have been accused making false review, can 100% confirm I had direct experience with firm, met staff and went on viewings and my review is accurate of the experience I had. So although it’s not the review you want, I don’t see how you can ask for its removal.
Scrolled through and can see every 1 star review received same attack, including 1 from 4 years ago. It seems a completely illogical form of communication and they are operating on assumption, which is never wise.
Please note the comment from the company from April 3rd, is not the 1 I was left on April 1st. The tones are different. 1st April was far more sinister, tone from April 3rd is more polite but aim is the same.
Lou · 11 April 2024
Agent replied · 2 April 2024
04-Apr-24 UPDATED: Given that you are 100% confident in sharing the truth, I encourage you to report to the Property Ombudsman along with evidence to support your claim. We will be prepared to provide financial compensation for your loss in the process if they rule in your favor based on your evidence.
03-Apr-24: Thank you for your review. It seems you, along with 4 others, are all associated with Phil H, who also left a 1-star review, though your experience isn't directly or indirectly related to his. I apologize that Phil's tenancy offer wasn't accepted, but we've done our utmost to find him a suitable home. If you have any concerns about how his case was handled, please contact me directly at redhill@martinco.com. I kindly request that you consider having your review removed, as it may mislead readers since you weren't directly involved in the experience but rather heard about it from your friend.
★★★★★ 5/5
GoogleSo…. Myself and son have been given a section 21 from our current landlord due to needing to sell.
2 months to find somewhere AND move in this climate seemed nigh-on impossible!
Came along Connie! Friendly helpful, great start.
A property I was keen on, I wasn’t able to view for some time, so she initially arranged a virtual viewing for me, and my Mum to attend in person!
After deciding a yes, Connie got straight on to landlord.
As soon as she’d heard back, she was straight on the phone with the good news! What a relief!
Connie has sent the paperwork through to complete.
Whilst we are not yet fully there, references pending, Connie has been efficient and prompt in getting things moving, cannot thank her enough so far!
Fingers crossed for us, we’ll be in our new home soon!!!!
Sarah · 8 October 2024
★★★★★ 5/5
GoogleFrom start to finish of selling our home Nick from Martin and Co has simply been exceptional !
Communication was fantastic, calls were returned quickly if not immediately. Nick and the Team were welcoming and professional. His knowledge and experience of the whole process of how to sell a home (and how to navigate the Land Registry) was crucial to get our sale over the line. If you want to choose an estate agent that is efficient, friendly and demonstrate they care then I whole heartedly recommend Nick and Martin and Co. Thank you Nick !
Li · 10 October 2021
Agent replied · 15 January 2024
Thank you Lisa, we are so pleased you got to the end goal, albeit via a protracted Land Registry issue! We wish you all the best from the Martin & Co Team.
★★★★★ 5/5
GoogleFrom start to finish of selling our home Nick from Martin and Co has simply been exceptional !
Communication was fantastic, calls were returned quickly if not immediately. Nick and the Team were welcoming and professional. His knowledge and experience of the whole process of how to sell a home (and how to navigate the Land Registry) was crucial to get our sale over the line. If you want to choose an estate agent that is efficient, friendly and demonstrate they care then I whole heartedly recommend Nick and Martin and Co. Thank you Nick !
Lisa · 4 October 2021
Agent replied
Thank you Lisa, we are so pleased you got to the end goal, albeit via a protracted Land Registry issue! We wish you all the best from the Martin & Co Team.
★★★★★ 5/5
GoogleMy mother and I were given a section 21 and were so stressed out. Connie supported us and treated us with such care and empathy. She worked so hard to help our dream become a reality and secure us a place to call home. Connie is a kind, competent, hardworking individual who we were so glad to have on our side. Wish her nothing but the best and thank you!
Saffron · 7 November 2024
★★★★★ 5/5
GoogleI would like to thank Martin & Co for their professionalism on getting my first property.
Specially Mr Andrew Dear who has been very professional, always available to answer and give advise. Thank you Andrew for the great job you have done. During this period of COVID-19, I almost gave up but with your advice and I was able to carry on and got the property.
I would definitely recommend Andrew to anyone looking to buy a property. The service was Excellent .
Cheers
Marcel.
Gama · 10 October 2020
Agent replied · 23 June 2024
Hi Gama
It certainly was a tough time to buy a property, so glad we could help and we wish you and your family much happiness in your new home.
Martin & Co Redhill
★★★★★ 5/5
GoogleWe’ve let our properties through Martin and Co, Redhill for many years. We have always found them to be very knowledgeable, professional, courteous and they always go the extra mile to do the very best job. We cannot recommend them or their staff highly enough
David · 10 August 2026
★★★★★ 1/5
GoogleTry and avoid if you're looking to rent, won't be honest with you for one second.
The response below tells you everything you need to know about this company. You have a terrible experience and having had 5 months to attempt to rectify it, they instead threaten you with legal action. No good company responds like that and you should wonder how many more poor reviews they've avoided with these threats.
This review is no more vague than any of the others, they're happy to accept that they are genuine and these reviews have come over a period of 2 years.
I won't provide further details as it seems they'll just use this to threaten to sue me, but this review is honest. These people are awful and I won't be intimidated into changing what I've said about them. How about you just improve your service instead of trying to suppress honest feedback.
Phil · 3 July 2024
Agent replied · 2 April 2024
Sorry about your experience. It’s unfortunate that the landlord chose another tenant's offer over yours. While it's not uncommon for tenants to miss out on certain flats, we did make efforts to find alternative housing options for you.
Following internal reviews, we've confirmed that there's nothing needing rectification, so it didn’t take us 5 months to address your concerns. Unfortunately, for this incident, we found no wrongdoing in the handling of your case. It's regrettable that your review didn't clearly outline the issues you experienced with our service quality. Consequently, I perceived your review as vague, though you have every right to disagree.
★★★★★ 5/5
GoogleA massive thank you to Martin and Co, especially Kirsty for the patience, professionalism and all round great customer service whilst dealing with our not so simple move. It is very much appreciated by me and my family and we are so grateful for all of your help!
Natalie · 4 July 2023
Agent replied · 29 April 2023
Hi Natalie
Thank you for your review - we're here to help if you need anything else.
Martin & Co Redhill.
★★★★★ 1/5
TrustpilotHad a conversation with Alan (who is…
Had a conversation with Alan (who is apparently the new owner) this afternoon after I had phoned his office AGAIN this afternoon about a board being taken down. He was very defensive and said I was attacking him (he phoned me) about something he knew nothing about. I said this has been going on for weeks ( he muttered f@ck - how professional) and I pointed out I was complaining about Martin & CO’s lack of action not him, but he became quite aggressive and even more defensive. Martin and Co always had a good reputation under Nick Guy, one of the most reputable in the area. I would advise all to avoid if the new owner is unable to accept justifiable criticism. I realise now that the lack of action is probably the result of the change of ownership.
Angela · 15 May 2024
Agent replied · 7 July 2025
I'm sorry to hear about your experience. Your review mentioned a lot of speculative comments, which Angela herself admitted as "probably." This suggests she was guessing. Social media often allows people to post accusations without evidence or context, which is unfortunate.
Regarding ownership, it's confusing that Angela mentioned changes and former owners. The review scores were weak previously but have improved significantly under new ownership. We have proactively reviewed rents, benefiting landlords with increased income, while maintaining professional relationships with tenants, as demonstrated by our five-star reviews.
The call Angela referred to was recorded. If there was any unprofessional behavior from the new owner, she's welcome to present evidence to the Property Ombudsman. This would be a fairer approach than posting irresponsible biased comments online.
To clarify, Angela reported an issue to Robert, who is not even associated with Martin & Co. He might have been someone passing by. Our bios online show no such person since the businesses started trading over decades. When Angela called to complain, we explained we hadn't heard the complaint until then. She accused us of being "defensive" when we tried to clarify. She became rude during the call, which was unfortunate.
We agreed to take prompt action regarding the sign, but explained the removal might take a few days as it's outsourced. She became angry, questioning the delay. Service takes time, and the delay was due to her not complaining to the correct person initially. Unfortunately she accused that as being "defensive" on our side.
We strive to maintain professionalism in all interactions. It is unfortunate that in customer service, we cannot always expect people interacting with us to hold the same standards. While respect is earned, it's difficult to earn the respect we deserve from Angela, given she only accepts us agreeing with her views. Any explanations we provided were deemed "defensive."
★★★★★ 5/5
GoogleMartin & Co has been amazing to work with. The team is professional, friendly, and really knows their stuff. They took the time to understand what we needed and delivered great results on time. Communication was easy, and everything ran smoothly from start to finish.
We’re very happy with the outcome and would definitely recommend Martin & Co to anyone looking for a reliable and talented team.
Ryan · 13 November 2025
★★★★★ 1/5
TrustpilotFor some reason the staff have no…
For some reason the staff have no customer service skills, they are impersonal and have no interest in actually being nice or helpful. It’s as if they are all defensive. You try to have a conversation or a laugh and it’s just deadpan faces back at you. You try to be personable in emails and you just get back replies as if they’re automated, theres is no personal service at all. They answer queries as if it’s off a script with no regard as to who you are or what you’re trying to do.
Mrs · 14 January 2024
Agent replied · 7 July 2025
I'm sorry to hear about your experience, but the review did not provide any insights about the matter. We are keen to improve our service, and if there's anything we could have done better, please let us know. It's quite hard to investigate comments like this without context.
We have many five-star reviews, so it leaves us puzzled why someone left this review, which is quite out of line with how we normally perform in our customer service.
★★★★★ 5/5
GoogleIf you need to find a property go to Martin & Co amazing service friendly professional staff, who have really helped me. I need to give a special mention to Connie who has been amazing working so fast to secure a property I really wanted.
Thank you
Brenda · 8 October 2024
★★★★★ 5/5
GoogleSimply superb service. Engaging, professional, knowledgeable and taking great initiative to fix things on behalf of the landlord. Thank you Emma, and thank you Martins.
Christopher · 6 June 2025
★★★★★ 5/5
GoogleWhat a delightful, professional and seamless experience I've had with this Estate Agency. All the staff were friendly, efficient and very helpfully - especially Chris Bullen with whom I dealt with a lot!!!
T · 10 October 2021
Agent replied · 10 October 2026
Hi Thembi
Thank you for your review, we really appreciate it. You've picked a lovely apartment and no doubt will be very happy there, we wish you all the best.
Martin & Co Redhill
★★★★★ 5/5
GoogleWhat a delightful, professional and seamless experience I've had with this Estate Agency. All the staff were friendly, efficient and very helpfully - especially Chris Bullen with whom I dealt with a lot!!!
Thembi · 19 February 2021
Agent replied
Hi Thembi
Thank you for your review, we really appreciate it. You've picked a lovely apartment and no doubt will be very happy there, we wish you all the best.
Martin & Co Redhill
★★★★★ 5/5
GoogleI was looking for a flat for my father in law to rent. Dealt with Phoebe who could not possibly have been more lovely, professional or helpful. Highly recommended.
Jon · 11 May 2024
★★★★★ 1/5
GoogleAwful awful awful letting agent. If you want to be charged with lots of fake charges when you move out, accused of not cleaning etc when have receipts to prove your cleaning then rent from this terrible company. Also they will leave you without heating and a newborn baby with no apology or compensation. Please avoid! There are so many other fair and honest letting agents but these are honestly the most awful I have ever encountered
Emma · 10 October 2020
Agent replied · 2 April 2024
I apologize for your experience. Could you specify what didn't meet your expectations? We take online reviews seriously, but if any review is inaccurate or part of a coordinated effort against us, our legal team may need to intervene. Your prompt cooperation is appreciated. If this matter is not resolved within 10 working days, our legal team will be in touch. We reserve the right to claim indemnity for any reputational damages caused by any fake reviews left against our business. However, if you left this review by mistake, please feel free to remove it at your earliest convenience.
★★★★★ 1/5
GoogleReally awful agency in Redhill. Try to make you pay all sorts of fees. Will lie and mislead to make a £ any way they can.
Ruth · 10 October 2024
Agent replied · 2 April 2024
Thank you for your review. It's quite perplexing, as it appears you're a tenant, and by law, we're no longer permitted to charge tenants any fees. Therefore, it's unclear what your review is addressing.
It seems that you, along with four others, are all associated with Phil H, who also left a 1-star review. However, your experience isn't directly or indirectly related to his. I apologize that Phil's tenancy offer wasn't accepted, but we made every effort to find him a suitable home.
If you have any concerns about how his case was handled, please contact me directly at redhill@martinco.com. I kindly request that you consider having your review removed, as it may mislead readers since you weren't directly involved in the experience but rather heard about it from your friend.
★★★★★ 1/5
TrustpilotRude & unhelpful
What an ironic name! Meri is rude, sarcastic and unhelpful
Samuel · 27 June 2022
Agent replied · 7 July 2025
Sorry about the experience. We don't have a Meri in this business perhaps this review is for another business. All the best.
★★★★★ 5/5
GoogleSuperb team. Having dealt with quite a few estate agents since the start of the year. It's been like pulling teeth at times. Dealing with Martin's & Co was brilliant. Constant and clear communication really helped in a stressful period. Couldn't of asked for any more.
Richard · 4 July 2023
Agent replied · 29 April 2023
Hi Richard - Thank you for your kind review - we wish you all the best in your new home - The Redhill Martin & Co Team.
★★★★★ 1/5
TrustpilotUntrustworthy
Know nothing about the properties they try and sell to you and will work tirelessly to screw you over if it makes their lives easier. If you can avoid them, then do.
Phil · 21 October 2023
Agent replied · 7 July 2025
I'm sorry to hear about your experience, but the review did not provide any insights about the matter. We are keen to improve our service, and if there's anything we could have done better, please let us know. It's quite hard to investigate comments like this without context.
We have many five-star reviews, so it leaves us puzzled why someone left this review, which is quite out of line with how we normally perform in our customer service.
★★★★★ 5/5
GoogleWe have been with Martin and Co for a couple of years. Martin and Co has been amazing at dealing with a burst pipe immediately and do really cared about us at the worst moment. Constant but courteous communication and clear instructions.
Carlos · 7 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
