Trusted Agent profile
★★★★★
16 reviews across 1 platform
152 Oxford Road, Reading RG1 7PJ
Smart Move's Reading office at 152 Oxford Road is rated 3.8 out of 5 across 16 reviews on 1 platform, including 16 Google reviews rated 3.8. Checked 9 October 2026.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleBeen a landlord for 2 years with smart move. At first was hesitant with the guaranteed rent scheme but it was well worth it. I have been able to take a seat and let Smart move manage my property without worry. Rent is always paid on time and customer service is outstanding. Would 10/10 recommend for landlords who have been wronged in the past by unprofessional estate agents.
Thank you Davinder - It's been a pleasure
5/5
GoogleMy last tenancy was running out and I was getting really anxious to find a place soon. But I'm so glad I found this agency. Not only that they managed to get me a place really quickly, but the apartment is really well maintained, furnished and almost brand new. Really impressed by the professionalism, responsiveness and great customer service. If you ever need a place in Reading, ask for Naila and you will be impressed too.
Thank you Waleed for your lovely feedback, I am glad we could help. Wish you all the best in your new home
5/5
GoogleMy last tenancy was running out and I was getting really anxious to find a place soon. But I'm so glad I found this agency. Not only that they managed to get me a place really quickly, but the apartment is really well maintained, furnished and almost brand new. Really impressed by the professionalism, responsiveness and great customer service. If you ever need a place in Reading, ask for Naila and you will be impressed too.
Thank you Waleed for your lovely feedback, I am glad we could help. Wish you all the best in your new home
5/5
GoogleBrilliant service, friendly helpful, nothing is too much Naila was a massive help in organising transport for my furniture as well
Thank you for the feedback Tammy - very much appreciated, good luck with everything
1/5
GoogleTERRIBLE! Bob Dhillion, one the agents handled things very unprofessionally. We as landlords sat down with him after not receiving our rent on time for multiple months on end and when it was due he would never answer the phone. He assured us it would not happen again and that he would like to change the payment date to pay us on time which we agreed to. He then didn't change it and STILL didn't pay us on time, so we decided to move on. He then deducted hidden fees and charges and hasn't answered the phone since. Also he allowed the tenants to renovate the property and make huge changes without us knowing as well as creating an arrangement with them to pay less rent because of the renovation costs incurred by the tenants, without letting us know and disappearing without a trace. Very unprofessional, if you are smart, you would avoid smart move. Clueless bunch, glad to see the back of them..
Hello G Q - I have tried to locate your details, unfortunately you do not seem to have been a client of ours
1/5
GoogleAs you can see anyone that claims the truth which is they didn't pay up owed loads due to the damage to houses They even used one our address on accounts on companies house They simply say they cannot find them as clients
5/5
GoogleProfessional, polite and efficient. I have had amazing service provided by Bob. I was very nervous about finding a reliable estate agent and finding a property that would be suitable for me. Smart Move have been amazing. The services provided by Bob have been fantastic. I didn’t need to worry about anything. Would definitely recommend Smart Move.
Your welcome Uzma and once again congratulations on your new home, it has been a pleasure
5/5
GoogleBob really helped me and my family find a place when no one else would help. I can't thank him and the team enough for all the help we received.
Thank you for your positive response
1/5
GoogleAppalling service. Do not reply to emails, messages or calls. Rent payments are always late. Raised complaints and never get back to me.
Hello Su Gu - I am sorry to hear this, however, I have tried to locate your details- you do not seem to be a client of ours
1/5
GoogleAppalling service. Do not reply to emails, messages or calls. Rent payments are always late. Raised complaints and never get back to me.
Hello Su Gu - I am sorry to hear this, however, I have tried to locate your details- you do not seem to be a client of ours
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you Miss Ahmed - It has been a pleasure
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank You Ionut
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Smart Move's Reading office has 16 reviews across 1 platform: 16 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Smart Move is rated 3.8 out of 5 across all 16 reviews, and 3.8 out of 5 on Google from 16 reviews, checked 9 October 2026.
Smart Move, 152 Oxford Road, Reading RG1 7PJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.