Trusted Agent profile · Reading
★★★★★
1,892 reviews across 2 platforms
One Forbury Square, Reading, RG1 3BB, RG1 3BB
Part of Savills, see every office.
Savills's office in Reading, at One Forbury Square, is rated 4.2 out of 5 across 1,892 reviews on two platforms, including 84 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Savills Reading New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotZach Madison - Great Agent
I have worked with Zach Madison on a number of transactions. Zach was a pleasure to deal with and extremely helpful in getting sales over the line. I look forward to working with Zach again in the future.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
TrustpilotI would like to warn first-time buyers…
I would like to warn first-time buyers at Saville online auction: please don't make the mistake of thinking it's easy to buy a house at an auction with a bridge loan.My daughter bought her first property at a Saville auction without having a lawyer read the auction fine print. She had to pay £10,000 for the seller's legal fees, which was included in the contract. Additionally, she could not get access to do a survey report to submit to the lender, resulting in missing the deadline by one day. This led to a £1,000 fine for late payment, on top of her solicitor fees and stamp duty. Furthermore, the property is not on the land register. Be careful, it can be very costly.
1/5
TrustpilotAbsolutely shocking absence of service
Absolutely shocking absence of service. We purchased a property through auction from Savills and since completion have been calling and leaving messages so we can get the keys. Got an email today saying they will send the keys ‘ when they get a chance’. Expect better from Savills. .
Hi Fiona, we are speaking to the Auctions team; could we request you email the buyer details and your contact information to socialmedia@savills.com so we can resolve as a matter of priority please?
5/5
TrustpilotSavills have been excellent…
Savills have been excellent in finding a new tenant for my flat and the process was smooth and faultless. Thanks to Georgina, Sezen and the lettings team for being so helpful, excellent communication and an all round positive experience.
5/5
TrustpilotListened to my requirements and found me an excellent rental
Joshua listened to me when I described the kind of house I was looking to rent, and came back not long afterwards with a very suitable property. He liaised with the landlord and myself, everything went smoothly, and the adminstrative side of things was handled efficiently by Savills office. I was very pleased with how well things went, as I had been looking for properties to rent for some time before contacting Savills.
Thank you for your lovely review, Margaret. It was a real pleasure being able to help you and hope you enjoy the new home.Regards,Joshua
5/5
TrustpilotExcellent service and experience
Savills has been excellent to deal with from start to finish. Ben Rivett is a great agent and we felt in very experienced and capable hands with him. I wouldn’t hesitate to recommend either Ben or Savills in the future.
5/5
TrustpilotMy Property Manager for my house in…Battersea.
My Property Manager for my house in Battersea is Roshni, she is very nice to work with and always communicates any problem well and then deals with any problems quickly. This of course keeps the tenants happy.
1/5
TrustpilotBeware of fraudsters - Savills St.John's wood branch who coerced with the landlord
I like to warn people of Savills (St.John’s wood branch). I rented out a flat in Eamont court in Jan and moved in the beginning of March. Despite stating my health issue(chronic migraine) and asking for details on any planned repair works in the building, Savills and the landlord lied to me and didn’t reveal it. I figured this only in June when I received an email about planned repair works for 5 months from July. When I confronted Savills and the landlord, the landlord repeatedly claimed they were not aware. But later confessed they had received info about the repair works in Jan!!! Further, the break clause that was agreed was manipulated which forced me to live there amidst the noise. If this was not enough, when I moved out, the landlord claimed they had cleaning issues. So, I agreed with Savills on Dec 7th to get the professional cleaners I engaged with at the time of moving out to fix them. On Dec 8th, Savills and Landlord claimed the flat is occupied and the cleaners won’t be allowed. From Dec 7th to Dec 8th, in a matter of less than 24hrs, they claimed the flat was occupied. Today I found out that was a lie. Savills and Landlord together lied to me. I warn people to beware of these fraudsters who trap people!!!
We are very sorry to hear about this negative experience. We take great pride in providing excellent service and are disappointed to hear we fell short of that. Can you please send more details to socialmedia@savills.com so that we can investigate further?
5/5
TrustpilotSophie Candlin, Savills.
Sophie Candlin was excellent from start to finish. Facilitated all our viewing requests/times, followed up promptly, answered our questions accurately, and assisted in ensuring that our references were complete within our short time-frame. Thank you Sophie.
It was my pleasure, William. I'm very happy everything worked out for you. If you need anything else please do not hesitate to call me.Regards,Sophie
5/5
TrustpilotA special thanks to Alice & Laura who…
A special thanks to Alice & Laura who helped to find a higher bid while in a due diligence process with a competitor bid and then made sure there was a quick exchange (they’ve been very effective in dealing with buyers' and lawyers' requests mediating efficiently all the counterpart's needs)
5/5
TrustpilotKirstie was amazing and so was Sam
Kirstie was amazing and so was Sam. These 2 people helped us tremendously with our move. Kirstie helped us every step of the week, gave me great communication and the experience was way more pleasant and helpful than I could have ever imagined. Very happy with EVERYTHING.
5/5
TrustpilotWe had excellent service from Chris…EXCELLENT
We had excellent service from Chris Ashman-Adams in the Waterfront Battersea office. He handled all the negotiations for the sale of our apartment smoothly and efficiently and was always available for advice. We confidently recommend Chris and Savills.Norman Bronstein. m
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
1/5
TrustpilotNo Contact
Why does it take 15 days despite daily chasing on line to provide me with contact from their S Goa agent . I wish to both rent and buy a property.
5/5
TrustpilotSt John's Wood Office
Mr. Aziz Shah at Savillis St John's Wood Office has been extremely helpful. It is the kind of agent that you can really trust when you are looking for an apartment.ThanksSotiris and Dimitra
Thank you for the kind words, I am glad that I could make your move smooth and have enjoyed the property. Hopefully we can be of assistance in the future. Thanks. Kind regards, Aziz
5/5
TrustpilotRolls Royce service
With 3 sales and 1 purchase over the last year I have had the pleasure of working with Savills on many levels both in the type of property and the value range. Throughout each transaction they have performed to a very high level delivering all you can ask of an agent but most impressively with follow up after completion to make sure all has been in order. The whole team are friendly with an excellent sense of humour which helps alleviate the natural stress moments that always come when buying and selling property!Highly recommended.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,The Savills Team
1/5
TrustpilotA house “all included” without part of the furnitures
Just finishing the purchasing of a house with my partner in SE1. Chloe L. , Head of Sale, Wapping, provide a terrible experience. Presenting the house fully furnished during 3 visits, we found out unfortunately the house on the day of exchange was not furnished as we paid for. Her answer has been it’s a “detail” the fact all the furnitures are not included. Well, when we paid her commission and 90.000£ on furniture I don’t think a “detail” is the way to help me. No apology has been made from her or her client. We are now in the middle of taking actions again Savills and her client. I DO NOT recommend her! She did NOT help and after a month I am still not able to just enjoy our new house.
We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.
5/5
TrustpilotExcellent service from Savills
Matt Orchard was our contact at Savills. He was always polite,helpful and on the ball and dealt with any hitches swiftly
Thank you, Sue - it was our pleasure.Regards,Matt
5/5
TrustpilotGreat service and help
Luke and the team at Savills were brilliant in helping us find our new apartment. We were able to secure our dream place under market value and the entire process has been more than smooth. Definitely recommend.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotExcellent property manager
This is a rating specifically for Tamsin Montague. She has been an outstanding property manager of our rental house in Buckinghamshire. She has been proactive, thorough, communicative and professional throughout all our dealings with her. I highly recommend Tamsin.
4/5
TrustpilotThe service was predominantly good
The service was predominantly good but occasionally the service was slightly disappointing in that incorrect information was supplied by Savills as it turned out due to incorrect information being supplied to them from the seller's solicitor - this was at times frustrating.
We are so pleased that everything worked out successfully for you, Jak. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotGreat service
Great service, especially Danielle - as ever professional and very helpful on all matters rental. They are the best in sevenoaks and we’ve tried a number of letting agencies.
Thank you for your kind words. I am happy to have been able to help you and hope to work with you again in the future.Regards,Danielle
1/5
TrustpilotTerrible experience with the lettings…
Terrible experience with the lettings dept. It appears that they are in cahoots with the landlords they service. In my opinion there are many properties that are not managed properly or safely.If properties are turned over regularly, bad landlords will keep your deposit and the agency are happy as they get another admin fee for the next tenant. Really unscrupulous! Currently building a website so tenants can review agencies and landlords. Seems unfair that landlords can request references from past landlords yet tenants don't have the same privilege. Avoid Savills, they are not interested in you, in my experience. Will never use again.
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotI wouldn’t hesitate in recommending Savills if you’re looking to sell or buy a property.
We sold our Cheshire property through Savills and were delighted with the service.
We are so pleased that everything worked out successfully for you, Leigh. Thank you for providing us with an update and for taking the time to review our service.
4/5
TrustpilotBig Company But Service Still Personal
Despite Savills being a large company, I don't feel I am being treated as if I was just one of many thousands of clients. This is hugely important to me that there is still a personal responsive service.
We are so pleased that everything worked out successfully for you, Robert. Thank you for providing us with an update and for taking the time to review our service.Regards,Scarlett & Savills Maida Vale
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Tell us what you need and we'll put you in touch. Savills Reading New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
