Trusted Agent profile · Reading
★★★★★
1,892 reviews across 2 platforms
One Forbury Square, Reading, RG1 3BB, RG1 3BB
Part of Savills, see every office.
Savills's office in Reading, at One Forbury Square, is rated 4.2 out of 5 across 1,892 reviews on two platforms, including 84 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Savills Reading New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat working Savills - you pay for what you get in the end.
Savills have managed a property for me for several years - and throughout much of that time i have worked directly with Atticus Leung who has always been very professional, efficient, quick and happy to help. Great to work with the same person and see the low turnover in this team.
5/5
TrustpilotWe found Savills and in particular…
We found Savills and in particular Harry Maitland and his team to be professional, efficient and friendly. Any queries were attended to quickly and they took the stress out of selling our property. We would definitely use Savills again - although hopefully not too soon!
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Harry
5/5
TrustpilotVery efficient purchase process
Alex and the team were hands on and available throughout the transaction keeping the communication flowing between seller and buyer which took considerable pressure off the purchase process. Would not hesitate to recommend their services to anybody buying or selling a property.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotGood communication
Savills kept in touch with us and made sure everyone was always up to date on progress with our purchase. We felt fairness to both buyer and seller, as well as good communication made the process as good as it could be. Thank you Charlie.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
GoogleI had the pleasure of being assisted by Ella in my flat search. Within a week, Ella helped me find a suitable flat and made the process a lot smoother than I first imagined. Highly recommend Savills Reading!
Dear Emmanuel, Thank you for your 5* review. We are so pleased you are happy with the service from Ella and the lettings team. Best wishes Gordon Hood - Director Regional Head - Home Counties
1/5
TrustpilotThis company are the managing agents…
This company are the managing agents for a shop I rented. Shocking customer service from Billie Stephenson. She confirmed the amount of our deposit held by Savills then once the keys were returned suddenly she tells us she made a mistake. Been trying to get this resolved for weeks. Her phone is hardly ever answered, messages are rarely responded to. She promised to call me back over a week ago and nothing.
Thank you for raising this and we have escalated your feedback to the team, who I understand have been in contact.
5/5
Trustpilotalways a swift and comprehensive…
always a swift and comprehensive service from Savills - Paige Ford went out of her way to ensure the lettings were concluded and she managed the paperwork (not inconsiderable) very competently.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Paige
5/5
TrustpilotSavills Stamford
We bought via Savills Stamford & cannot recommend them enough! Far more professional than the estate agents we chose to sell with. Charlotte was brilliant from start to finish! Would not hesitate to recommend because we are never moving again!!!
Thank you for taking the time to leave a review. I hope you enjoy your new home!Regards,Charlotte
5/5
TrustpilotOutstanding
Amazing service from beginning to end in selling my Father’s house. A big Thankyou especially to Michelle Weaver who has been ahead of the game every step of the way! Superb communication, a truly 5 star service! Many thanks Tracey Cranswick
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,The Savills Team
5/5
TrustpilotSavills did a great job for us
Savills did a great job for us. Claire was very good with the viewings and usually left us notes after each one to give us initial feedback. In the later stages, Matt Orchard did a good job chasing solicitors in pushestowards exchange and completion.
Its been our pleasure working with you, and great to have such a delightful property in such a pretty location to sell!Regards, Matt and Clare
5/5
TrustpilotI had the pleasure of working alongside…
I had the pleasure of working alongside Michelle Rowe & Daniel Tarrant at a site launch recently. They were both extremely friendly, approachable and professional in the way in which they dealt with myself as well as the clients at the event and it truly was lovely to be able to work side-by-side with colleagues from different areas within the marketplace and form incredible relationships with them. I look forward to working with them again in the future.
Thank you so much for your kind words. We hope to work with you again in the future.Regards,Michelle & Daniel
5/5
TrustpilotBen and Luke at Savills SJW
Ben and Luke at Savills, St John’s Wood branch, really did make our whole experience seamless and swift. They were professional, efficient and always communicated with us clearly at every stage. Thanks for making this an easy and enjoyable process- we are delighted to have purchased our flag through yourselves!I highly recommend to all future clients.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotOver value and lie
Great with probate - we had Savills attend to carry out the probate valuation with a family member and his girlfriend. Even though as executors we had carried out 3 valuations with 3 local agents which all came back with similar valuations. Unfortunately one family member wasn’t happy with the true value of the property so we agreed to 3 more valuations from his (girlfriends) chosen agents and Savills ended up being one of them. The rep was excellent he listened to the girlfriends description of the property even though both the grandson and girlfriend had only been over a few times over the years his grandparents had been alive (unfortunately they fell out over money). He did ignored the executors and never shared the valuation with them as the law states he should have done. He did as asked and valued the property at £100k more than every other agent did. So if you want a unrealistic valuation which will only be reduced once the mortgage companies value the property or better still you then have to pay for a RIC’s because the agent has given a false valuation you can count on Savills to do this for you.
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com
1/5
TrustpilotVery limited input
Very limited input. Basically 'pile it high'
5/5
TrustpilotWe couldn’t recommend Savills more highly
We’ve been renting a property managed by Savills for just over a year now, and our experience from the start has been exceptional. When we began our property search this time last year, the entire process, from the viewing to moving in, was handled with complete professionalism and ease.
5/5
TrustpilotIt is a absolute pleasure and delight…
It is a absolute pleasure and delight to deal with Alice Stone. She is always friendly, caring, happy to help and will always go the extra mile to help me. Nothing has ever been too much trouble for Alice whether it’s to change jobs round, getting back to me with confirmations or to answer questions. She is always quick to respond. I always look forward to speak to Alice, she will always make time to have a lovely chat with me. I look forward to carry on working with Alice.
Thank you so much for your kind words, Sonia. We look forward to continuing to help you with anything in the future.Regards,Alice
5/5
TrustpilotWe had a great experience with Savills
We had a great experience with Savills, Georgina found us exactly what we were looking for and Oliver was extremely helpful during our tenancy. He always replied to our emails on time resolved any issues that occurred for us. Highly recommended, totally professional! Thanks again!!
5/5
TrustpilotOur sales liaison person was Claire…
Our sales liaison person was Claire Brice,who we came to appreciate more and more as the sale of our property progressed,mainley because it was not as straight foreward as expected , but Clare dealt with the situation beyond the call of duty many times over.very professional ,but also with a very human touch ,explaining every situation along the way ,so keeping us very much aware of the situation at any given stage of the process ,which we appreciated very much.Defiantly would use Savilles nottingham again,the whole office staff we met where very on the ball MR AND MRS R J SADLER
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future!Regards,Claire & Savills Nottingham
1/5
TrustpilotAnother estate agent
Another estate agent, another poor review. The narrative never changes with this profession. They possess a very unhealthy disregard for people generally and prioritise fees over the satisfaction of the general public. This organisation is generally contemptuous of the house buying public and adopt intrusive and unprofessional approaches towards prospective customers
Thanks for getting in touch, Mr Hall. We would be grateful if you could share your experience with us so we can improve and serve our customers better. Please email details of your experience to socialmedia@savills.com so we can address your concerns.
5/5
TrustpilotOlivia has been very helpful in dealing…
Olivia has been very helpful in dealing with all the issues from handling all the viewing logistics to dealing with tenants applications. In particular, her advice in handling the final choices for right application has been extremely thoughful and professional
Thank you for your lovely review. It was a real pleasure to be able to help, and we hope to work with you again in the future.Regards,The Savills Team
5/5
GoogleAngeline from Savills has dealt with the setting up of my letting and I could not have asked for anyone more helpful. Angeline is very professional and a delight to work with, I have been very impressed with the overall service from Savills staff, they are great team.
Thank you Heather
5/5
TrustpilotMatt Orchard was a super star from…
Matt Orchard was a super star from start to finish with selling our house. Always kept us updated through out the process and was very professionally. Would most definitely sell through Savills again.
Thanks Emma, I really appreciate your review and it was a pleasure working with you. Wishing you all the best.Regards,Matt
1/5
TrustpilotI been working with sale man call will…
I been working with sale man call will baker and Jim baker. Be careful guys, biggest cheaters in the world. They take ur offer, and accept the offer they take that offer and go to some else and sale for more or they take more commission and cheat both buyers and sealers. They Don’t know how to talk, very rude, we accepted that’s and we thought just buy the property and don’t have to see them ever again. But we spent our 5k for the solicitors. Ordered all searches before search come back. Even after we having terms and conditions in place. They Agreed to another buyer even after showing full fund available to buy the property. Still cheated us and pulled the plug by putting a one line email. Be careful don’t waste your time. Please try and not use this people avoid your life time earning and time to go in drain. Any one want more information about this just put comment we happy to contact you give you the information.
We are sorry to hear of your experience and are keen to find out more. Please email further details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotDreadful management
I moved in the Heart building a year ago (Walton on Thames). In June we had a shortage of water and the pumps that delivers water to the flats broke. One of them turned functional again after few days, so water was back, but for nearly 4 months we had the other water pump waking us up at night without knowing why or when it would get fixed. We asked multiple times, no replies, we said we wanted to file a formal complain, we have been ignored. The service charge for this building is insane, and yet we had to deal with this for the longest time. Absolutely dreadful.
We are very sorry to hear of your experience, and would like to ensure we provide a resolution for you as soon as possible. Could you please email further detail as well as your contact information to socialmedia@savills.com so we can investigate?
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Tell us what you need and we'll put you in touch. Savills Reading New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
