Every review we hold for the Queensferry office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmanda at All Saints Green Stradbroke
The initial Reservation and Inspirations process was a seamless experience being facilitated by a very knowledgeable Amanda at All Saints Green, Stradbroke. Amanda has also helped me remotely with some additional Inspiration changes. Overall a very positive experience and I look forward to my new home and life in Suffolk.
Julie · 27 April 2023
Agent replied · 11 June 2024
Thank you Julie for your 5* review! We have passed your comments on directly to Mandy at All Saints Green in Stradbroke and can't wait to welcome you to your new home and life in Suffolk.The Lovell Team
★★★★★ 5/5
TrustpilotWelcome meeting on site
Met with Site Manager Dave Sweeney and Sales Exec Luke King today for our welcome meeting about our new home. This was a first class experience with reassurance and support shown by both. We feel we are in good hands after such a positive meeting...starting to get excited
Susan · 22 June 2023
Agent replied · 11 June 2024
Hi Susan, Thank you for your kind review! I will make sure to pass your lovely comments onto Dave & Luke. We look forward to welcoming you into your new home. Thank you again,Lovell Homes.
★★★★★ 5/5
TrustpilotEmma was great in dealing with us on…
Emma was great in dealing with us on the purchase
Marco · 20 June 2022
Agent replied · 11 June 2024
Thank you for your comments Marco which have been passed on to Emma, we are pleased you had such a great experience and look forward to welcoming you to your new home at Trinity Walk soon. Lovell Homes.
★★★★★ 5/5
TrustpilotBrilliant customer service
Had some minor snags in my property at St Edmunds Park, Acle.Jordan the decorator was fantastic and went above and beyond his duties alongside being welcoming and friendly.Would highly recommend
Christos · 15 July 2024
Agent replied · 24 August 2024
Thank you Christos for taking the time to leave such a lovely 5* review for the work which was carried out on your home at St Edmund's Park in Acle, by Jordan.We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Christos, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotSales girl in Hamilton was just the…
Sales girl in Hamilton was just the loveliest lady and made our reservation so nice highly recommended xx
Derek · 30 April 2024
★★★★★ 5/5
TrustpilotThorp Arch
Friendly, knowledgeable and efficient. Caroline at Thorp Arch was excellent
Mr · 30 May 2022
Agent replied · 11 June 2024
Hi, Thank you for your lovely review. I will make sure to pass your kind comments onto Caroline. Thank you again, Lovell Homes.
★★★★★ 5/5
TrustpilotExcellent customer service.
Kathryn and Laura are a credit to Lovells. Very helpful and supportive. Explained everything, no pressure and always replied very quickly. Lovely ladies and a great experience when purchasing a new home Lovells homes are lovely too.
Tina · 23 February 2024
Agent replied · 11 June 2024
Thank you very much for your 5 star review. We are so pleased to hear about your positive experience and I have passed your comments onto the sales team. We look forward to welcoming you into your brand-new Lovell home.
★★★★★ 1/5
TrustpilotGround Solutions & Lovell
Lovell are using a management company on many of their new developments who operate under the trading name of 'Ground Solutions'. Be warned this firm will leave your fantastic new development in a dire state. Check with Lovell who they are appointing to maintain the development long-term before you sign on a new property: you only have to look at Ground Solutions to see how quickly, private developments, are now deteriorating due to severe mismanagement that Lovell continue to endorse.
TomM · 20 May 2023
★★★★★ 5/5
TrustpilotHighly Recommend Lovell
Cannot Thank lovell Homes enough, for helping us with our first home. Great Customer service from both Lloyd and Katherine such lovely individuals so kind and caring, always willing to go that extra mile to make our experience that extra special, Would highly recommend!! Thank you again :)
Francesca · 17 May 2023
Agent replied · 11 June 2024
Thank you very much for your 5 star review Francesca! I have passed your kind words onto the sales team. We are so happy to hear you are pleased with your experience and we look forward to welcoming you into your brand-new Lovell Home. Kind regards, Lovell Homes
★★★★★ 5/5
TrustpilotThank you Lovell
Wonderful service from Lovell at Stradbroke. Both Matt and Mandy have been amazing and always on hand to help and guide us through the process. We love the house and location.
Linda · 9 June 2024
Agent replied · 11 June 2024
Thank you Linda for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our team, and we have passed them on directly to Matt & Mandy, who we know will be very happy to read them.Thank you again Linda, we hope that you are very happy in your new Lovell home!The Lovell Team.
★★★★★ 5/5
TrustpilotGreat service post purchase
Tom gave us a 5 star service sorting out the settlement cracks in our home we purchased from Lovell 2 years ago. Polite, helpful and great quality work. Thank you!
Lesley · 21 June 2024
Agent replied · 11 June 2024
Thank you Lesley for leaving a lovely 5* review for the work which Jordan carried out on your home at Heath Farm in Holt.It's great to read such fantastic comments about Jordan, the service which you received and the quality of work carried out. We have passed your comments on directly to Jordan, who we know will be happy to read them.Thank you again Lesley, we hope that you are very happy in your new Lovell Home!The Lovell Team
★★★★★ 5/5
TrustpilotJordan decorator Heath Farm
Jordan decorator Heath Farm, a very nice man who did an excellent job of sealing and repainting my kitchen. Looks much better, well finished and a neat and tidy job
Liz · 17 June 2024
Agent replied · 24 August 2024
Thank you Liz for taking the time to leave such a lovely 5* review for the work which was carried out on your home at Heath Farm in Holt, by Jordan.We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them.Thank you again Liz, we hope that you will be very happy in your new Lovell home.The Lovell Team
★★★★★ 4/5
TrustpilotExcellent Sales Service
The sales service provided from Julie is excellent. She clearly explained what the customers want to know and responded efficiently.
Sau · 21 February 2024
★★★★★ 5/5
TrustpilotWe have had a very pleasant journey so…
We have had a very pleasant journey so far with Lovell, any questions we have asked, the answers have been provided promptly. Nothing is too much to ask and all details regarding the purchase of our property have been explained thoroughly. I would highly recommend Lovell
F · 21 June 2023
Agent replied · 11 June 2024
Thank you very much for your 5 star review. I have passed your positive comments onto the sales team! We look forward to welcoming you into your brand-new Lovell home
★★★★★ 5/5
TrustpilotExcellent service
The team at Locke Gardens have made our experience so easy and enjoyable. Their knowledge of all areas is outstanding. We feel very lucky to have purchased with Lovell.
Martha · 1 July 2024
Agent replied · 24 August 2024
Thank you very much for your 5 star review Martha. We are so pleased to hear about your experience with Lovell and the sales team at Locke Gardens. I have passed your kind words onto the team. We wish you all the best in your brand-new home.
★★★★★ 1/5
TrustpilotSaddened
Saddened I’ve sent numerous emails to customer care, weekly intact and no reply. Fully appreciate COVID has ground stuff last year to a halt but still unresolved issues from Oct 2019.Plumber has been I don’t know how many times.For the price I paid I would expect better.
K · 13 May 2021
★★★★★ 5/5
TrustpilotLuke was very friendly and personable…
Luke was very friendly and personable throughout the whole sales process. Made us feel welcome and managed to help us to secure our dream home. Couldnt ask for better!
MaccaCFC · 10 July 2023
★★★★★ 1/5
TrustpilotThank you for your reply
Thank you for your reply. I have a full log and account of how many times I have had to chase the sales re our property. Seen as we first reserved the house last October, we were told we would be in before Christmas and we are still not in the house! I make more calls to Lovell than Lovell make to me!The house is beautiful we just want to move into it. The date has been changed 4 times. We have been so patient. Please just make it so we can move in ASAP
Zoe · 12 April 2023
★★★★★ 5/5
TrustpilotWould happily recommend Lovell Homes.
Easy to deal with from day one. Ali helped to same sure it was a smooth process. Sorted out a few snagging issues before moving in.
Stephen · 16 August 2024
Agent replied · 11 June 2024
Hello Stephen and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotCeri and Dawn at the foxglove meadows…
Ceri and Dawn at the foxglove meadows development have been amazing and so helpful no matter how many questions you ask they will come back to you as soon as they can to help you! We can’t wait to move into our new home and know they will help us every step of the way!
Holly · 25 July 2022
Agent replied · 11 June 2024
Thank you very much for your kind review of our Foxglove Sales Team (Ceri & Dawn). We really appreciate your positive feedback, as we pride ourselves in providing an excellent customer experience and our priority is to help make our purchasers journey as pleasurable as possible, helping you every step of the way through the buying process. We really look forward to you being part of our community on Foxglove Meadows.Thank you for choosing Lovell Homes
★★★★★ 5/5
TrustpilotJordan (Decorator)
Jordan, decorater, called today to carry out repairs and he did an excellent job, definitely a 5-star workman. Plot 96 st Edmund’s park , Acle, NR13 3FR
Collette · 17 July 2024
Agent replied · 24 August 2024
Thank you Collette for taking the time to leave such a lovely 5* review for the work which was carried out on your home at St Edmund's Park in Acle, by Jordan.We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Collette, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotRosann was great
Rosann was great! Explained the whole process with excellent knowledge.
Jodie · 22 January 2022
Agent replied · 11 June 2024
Thank you for your review, we are delighted to hear about your experience and will pass on your comments to Rosann.Thank you for choosing a Lovell HomeLovell Homes
★★★★★ 5/5
TrustpilotVery efficient and pleasant!
Our experience so far has been very pleasant and easy thank you to Olivia who has kept us updated all the way through the process and has been on hand to answer all of our questions and queries very efficiently!
FTB · 3 May 2022
★★★★★ 1/5
TrustpilotI can only give nothing but negative…
I can only give nothing but negative reviews for this company, we bought a new house from Lovell in April 2022. The after sales Service from the customer Service team is nothing short of SHOCKING, I formally complained on 22nd January 2023 after numerous verbal complaints came to no avail, they said they would investigate and get back to me, guess what nothing has been received, I have spoken to quite a few people on the estate who have had similar experiences.
Karl · 8 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
