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Reeds Rains, Leyland reviews

4.6

★★★★★ Excellent

125 reviews across 2 platforms

20 Hough Lane, Preston PR25 2SD

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Reeds Rains, Leyland's Preston office at 20 Hough Lane is rated 4.6 out of 5 across 125 reviews on two platforms, including 123 Google reviews rated 4.6. Checked 9 October 2026.

Google logo

4.6 / 5

123

Reviews on Google

This office

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5.0 / 5

2

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Preston office, from every platform, shown as written. First names only.

5/5

Google

I can't rate Reeds Rains, Leyland highly enough, in fact, there should be 6 stars. I had my house valued by 3 different Estate Agents and Reeds Rains stood out as being very professional, friendly, approachable and reasonably priced. Andrew was amazing during the valuation, taking the photo's and creating the brochure. From there, Carole and Brooke took over with communications and arranging the 20 viewings that came through. Communication from Carole and Brooke was always excellent and I was kept updated on a daily basis with everything going on. We sold very quickly and everything from then on has also been very efficient. If I ever need to sell again, I will certainly be going with Reeds Rains. Thanks to Andrew, Carole and Brooke.

Jenny · 23 May 2026

1/5

Google

There was a lot of miscommunication. Staff didn’t set the burglar alarm after viewings. Garage door left open, resulting in an expensive petrol lawn mower being stolen. Definitely not worth the 0.1% saving compared with other estate agents. An apology would have been better than your inexcusable excuse in your reply.

Julia · 13 February 2026

Agent replied · 13 April 2026

Good afternoon Julia, sorry you have felt the need to leave a negative review re a matter that arose 11 months ago. Having reviewed the file notes I believe we were made aware after the event that there was an issue you were aware of with the garage lock so it was agreed not to show this to prospective viewers moving forward to save any future issues, likewise the alarm keypad was 'stiff' as accepted by yourselves. Whilst this was a most difficult sale to complete due to land registry and various other conveyancing issues I can see the team relayed back any updates as provided by solicitors in a timely fashion. I am happy to discuss further if you wish - 01772 423772 or Roy.sermon@reedsrains.co.uk. Best wishes for the future. Kind Regards, Roy.

1/5

Google

Don't waste your time. Told first viewings on Hedgerows Road would be Saturday. Viewing then cancelled as they made further viewings available to others earlier in week, so property gone. Wasting people's time. Your response is just further lies. The tenants did not move out until bank holiday weekend, you only got the keys the following Tuesday, I had been assured I would be only the second viewing the following Saturday. You all need to get your stories straight as your colleague who cancelled my viewing said some additional viewings took place on the Tuesday, not as you said, before I booked a viewing, but very much after I booked. I won't be at all surprised to see you managing this as a rental property in the very near future.

Jenny · 23 May 2026

Agent replied · 23 June 2026

Hi Jenny, Sorry to see your review, having looked at the matter the earliest availability we could book you in was the Saturday however there were viewings that had taken place prior to your viewing being booked, one of which had subsequently viewed and then offered, as a condition of the offer the vendor agreed to cancel the forward viewings booked hence us providing you with as much notice as possible to then cancel your viewing Saturday. If anything untoward happens with the proposed sale we will be in touch. Kind Regards Roy Sermon, Branch Manager.

5/5

Google

I recently sold a property but was up with a different estate agent to start with but 5 months down the line I only had about half a dozen views so I changed to Reeds Rains and within a couple of days I had a buyer . It as been a long time since I had sold a house so wasn’t sure how it all worked but I had nothing to worry about as all the staff at the Leyland branch were excellent. I was kept up to date with everything . I would certainly recommend Reeds Rains to anyone thinking of selling their house Thank you to Krystal and all the staff

Denise · 13 April 2024

Agent replied · 18 January 2024

Hi Denise! Thank you so much for your wonderful review! You have been a pleasure to work with. All the best Krystal Branch Manager

5/5

Google

Absolutely outstanding service from Andy, Brooke, Carole and all the team at the Leyland office. The care and dedication shown to us throughout the sale process was second to none. We cannot thank you all enough. It was a pleasure to work with you and we will highly recommend you. Sarah and Anne.

Sarah · 9 April 2026

Agent replied · 23 June 2026

Thank you so much for the brilliant review it is much appreciated, I know it was an emotional time for you and the family and i'm glad we could you through the process so seamlessly - best wishes for the future. Thanks Roy and the team at Leyland

5/5

Google

Recently sold our property with Reeds Rains in Leyland. Very professional with great advice that helped us through this mine field of selling houses. Carole was exceptionally good with her prompt updates and her advice. Highly recommended

Andy · 30 March 2025

Agent replied · 30 May 2025

Thanks Andy, I'm glad we could guide you through and you found Carole so helpful. Best wishes for the future. Roy and the team at Leyland.

5/5

Google

Reeds Rains have been brilliant, from the start to end of the sales process. Krystal came to do the valuation, and provided insightful information about properties nearby and a fair valuation of our property. As a first time seller, she also took time to explain the steps involved in the sale which was a great help. The professional photography looked amazing when published and really showed my property in it's best light. Viewings were arranged timely and worked around my schedule while working from home which was a great help, both Olivia and Carole were kept me up to date on how the viewings went, providing good information about what prospective buyers thought as well as throughout the offer stages The whole team are always friendly, professional and easy to contact. They have made the process as simple and stress free as possible.PositiveQuality, Professionalism, Value

Ben · 25 August 2022

Agent replied · 18 January 2024

Hi Ben! Thank you for your fabulous review! You have been a pleasure to work with! We are looking forward to progressing your sale and seeing you move into your Forever Home. All the best Krystal Branch Manager

5/5

Google

Carole and her team made the house purchase a joy and always kept me up to date with anything that was needed. Highly recommend them to friends and family.

Tom · 29 April 2025

Agent replied · 30 May 2025

Thank you for your kind words Tom, it was a pleasure to deal with you - best wishes in your new home. From all the team at Leyland office.

5/5

Google

From my initial meeting with Andy from Reeds Rains in Leyland and Brooke and Carole everything ran smoothly selling our parents property. I would just like to say a big ‘thank you’ to you all. The property was put on the market in October and we completed mid December.

Wendy · 13 January 2026

Agent replied · 13 April 2026

Thank you for your kind words Wendy, they are much appreciated - we have a great team in Leyland who are always happy to go the extra mile to help. Best wishes for the future from Roy and the Leyland team.😀 …

5/5

Google

Great service from start to finish - helping me buy a house AND sell my flat. Everyone I dealt with was genuinely enthusiastic and keen for me to get my dream home. Reeds Rains Leyland are a very impressive team. Would definitely recommend. Update : Used Reeds Rains Leyland again in 2022. Same great service from Krystal, Carol and the team. 5 stars from me.

Christopher · 18 January 2023

Agent replied · 18 January 2024

Hi Chris! Thank you so much for your lovely review. We are very happy you are pleased with the service! All the best Krystal

5/5

Google

We have recently purchased our first property that was for sale through Reeds Rains. Krystal was very accommodating and quick to respond to any queries because we are new to the housing market. We are very happy with the efficient service we have received. I would recommend this branch if you are looking to sell a property in the area, and know you are in good hands when looking to purchase also.PositiveResponsiveness, Professionalism

Jess · 25 August 2021

Agent replied · 18 January 2024

Hi Jess, Thank you for your lovely review, it has been a pleasure helping you find your first home! We are looking forward to progressing your purchase through to Completion! All the best Krystal Branch Manager

5/5

Google

Krystal and the team at Reeds Rains in Leyland are very professional and very friendly, they helped to guide me through the whole process of selling my house and made me feel very comfortable and calm throughout. I can't recommend them highly enough.

Phil · 13 April 2024

Agent replied · 18 January 2024

Hi Phil! Thank you so much for your wonderful review! I am so happy to hear that you had a pleasant selling experience with us, it was a pleasure to work with you. All the best Krystal Branch Manager

5/5

Google

Recently agreed a purchase of a property through Reeds Rains at Leyland.We found Brooke from the Leyland office very professional and a pleasure to deal with from arranging a viewing to agreeing a sale price, keeping us informed and looking forward to moving into our new home.

John · 13 November 2025

Agent replied · 13 April 2026

Thank you so much for taking the time to leave a review Mr Wilkinson. Hopefully not long until we can hand over the keys to your new home. Best wishes Roy and the team at Leyland.

5/5

Google

Krystal and her team have worked really hard in the selling of my property. They was very helpful and always there to help answer any question i had. I would highly recommend Reeds Rains Estate Agent Leyland. Thank you Krystal

Susan · 13 April 2024

Agent replied · 18 January 2024

Hi Susan, Thank you for your lovely review! You have been a pleasure to work with and we are so happy that the sale completed quickly for you. … More

5/5

Google

I would like to say thank you so much for all the help that Carole at Reeds Rains provide to me in the purchase of my new house in Leyland. Her communication was excellent and always responsive to any questions I posted.

Gerard · 13 November 2025

Agent replied · 13 April 2026

Thank you for your kind words Gerard, your comments are much appreciated. Best wishes for the future, Roy and the team at Leyland.

5/5

Google

We’d highly recommend Reeds Rains at Leyland to anyone looking to sell their home. From day one, with the marketing approach all the way through to the sale of the house they have been professional, upfront and honest, reliable and very helpful. All the staff play a valuable role, in particular Krystal and Hannah who we’ve dealt with the most. Great team work!PositiveResponsiveness, Quality, Professionalism, Value

David · 25 August 2021

Agent replied · 18 January 2024

Hello Dave, Thank you so much for your lovely review! You have both been a pleasure to work with and we are dedicated to helping you achieve a move to your forever home! All the best Krystal

5/5

Google

A very big thank you to Krystal, Carol and Jemma for all their help and patience helping me to move into my new home. They went above their jobs and showed excellent professionalism. Thanks again.

Sandy · 13 April 2024

Agent replied · 18 January 2024

Hi Sandy! Thank you so much for your wonderful review! I am so happy to hear that you had a pleasant selling and buying experience with us, it was a pleasure to work with you. All the best Krystal Branch Manager

4/5

Google

Olivia has been so professional, attentive, and proactive in successfully marketing my property. Olivia worked hard to market the property and to match suitable purchasers. I have now have sufficient interest to hopefully proceed with a sale. A great job Olivia well done. Thanks also to Krystal as branch manager for her input and for leading the team.PositiveResponsiveness, Quality, Professionalism, Value

Derek · 25 August 2021

Agent replied · 18 January 2024

Hello Derek, Thank you for your lovely review! You have been a pleasure to work with and we look forward to assisting you with the progression of your sale. All the best Krystal Branch Manager

5/5

Google

As i live abroad, communication was key. Krystal and her team did a great job. Had a buyer within 2-3 weeks and kept us up to date throughout the process.

Paul · 13 April 2024

Agent replied · 18 January 2024

Hi Paul! Thank you so much for your lovely review, it was a pleasure to work with you. All the best … More

5/5

Google

Very efficient the process was long but they took us through every step. Carole is the best she was so professional and would call and clarify everything to us

Zikhona · 13 April 2024

Agent replied · 18 January 2024

Hi Zikhona, Thank you for your wonderful review! I am very happy to hear you are pleased with the service you have received. … More

5/5

Google

Sold my house recently through Reeds Rains. Professional service throughout, Krystal was supportive all the way to completion. I would recommend them.

Janet · 13 April 2024

Agent replied · 18 January 2024

Hi Janet! Thank you so much for your lovely review! You have been a pleasure to work with and we are so happy you have sold and … More

5/5

Google

Excellent! friendly, honest service. Worked really hard on my behalf as the seller. Sold really quickly for asking price and everything handled perfectly. Would highly recommend Krystal Whitley, she has been amazing. Very experienced and professional.

Chelle · 13 April 2023

Agent replied · 18 January 2024

Hello Michelle! Thank you for your wonderful review! We are so glad to hear that you are happy with our service. All the best … More

5/5

Google

Reeds Rains have provided an excellent service with the sale of my house, sold in less than a week! Krystal and the team were extremely quick in turning everything around for me. I will certainly be recommending them to friends and using them again in the future. Many thanksPositiveProfessionalism

Matthew · 25 August 2021

Agent replied · 18 January 2024

Hello Matt! Thank you for your wonderful review! You have been a pleasure to work with and we look forward to progressing the sale of your home through to completion. All the best Krystal Branch Manager

5/5

Google

Reeds Rains have been amazing, throughout the whole sale process. From coming to do a valuation, marketing our property, arranging viewings and keeping us updated on the progress of our sale. They are always friendly, professional and easy to contact. The communication from them has been brilliant throughout and we know where we are every step of the way. They have even helped with sending information to the solicitors to help our sale progress quickly. We are so glad we chose Reeds Rains to market our property, they have made the process as stress free as possible. A huge thank you to the whole team, especially Krystal and Olivia.PositiveResponsiveness, Professionalism

Kathryn · 25 August 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Reeds Rains, Leyland

How many reviews does Reeds Rains, Leyland have?

Reeds Rains, Leyland's Preston office has 125 reviews across two platforms: 123 on Google, 2 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Reeds Rains, Leyland's rating?

Reeds Rains, Leyland is rated 4.6 out of 5 across all 125 reviews, and 4.6 out of 5 on Google from 123 reviews, checked 9 October 2026.

Where is Reeds Rains, Leyland's Preston office?

Reeds Rains, Leyland, 20 Hough Lane, Preston PR25 2SD.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.