Trusted Agent profile · PRESTON
★★★★★
154 reviews across 2 platforms
unit 4 Bridge Court Much Hoole, PRESTON, PR4 5BF
Moving Works's office in PRESTON, at unit 4 Bridge Court Much Hoole, is rated 4.8 out of 5 across 154 reviews on two platforms, including 130 Google reviews rated 4.8.
Every review we hold for the PRESTON office, from every platform, shown as written. First names only.
5/5
GoogleI was working with Moving works as a buyer and found Rachael Worral and the team to be efficient, attentive and professional in all aspects keeping me informed along the way
Thanks Steve, it's a pleasure to work with you and so glad i could help you and your wife relocating back to the UK. All the best. Many thanks, Rachael
5/5
GoogleFantastic service and lovely estate agent to deal with - Michelle was superb, keeping us up to date throughout the purchase process, and even got a moving in gift from Georgina and the team. A 5 star business!!
Thank you Emily, we aim to make your experience the best we possibly can. Enjoy your new home. We wish you all the best, do keep in touch.
5/5
GoogleA fantastic family run local business, that has helped us on our journey to buying our next home. Excellent communication friendly, informative team. Rachael has been a pleasure to work with during the process. Highly recommended. Keep up the good work!
5/5
GoogleVery responsive and always happy to accommodate my requests to view the property. Thank you!
Thank you so much for your kind words! It was a pleasure, we are glad we were able to make the process smooth and convenient for you. Please don’t hesitate to reach out if you ever need anything in the future Deborah!
5/5
GoogleRachael did an excellent job finding us a buyer. She was always easy to get in touch with and made the process very smooth. Michelle kept us up to date regularly on our sale and was very helpful. We would recommend Moving Works to any potential sellers.
5/5
GoogleWe have recently used MovingWorks for the sale of our property. We could not be happier with their service. From start to finish they have been amazing. They have gone above and beyond to ensure everything has gone smoothly. We opted to use the 'Reservation Agreement' service they provide which gave peace of mind and reduced the risk of chain breaks. Both Rachael and Michelle have been extremely professional and made the whole process a lot easier. The service that they have given us has exceeded our expectations and we highly recommend them.
5/5
GoogleWe recently used Natalia at Movingworks to value our property. The professionalism and knowledge from Natalia was fantastic. We were offered great advice and a competitive market value along with a full explanation of the selling process and feesPositiveResponsiveness, Professionalism
Thank you for your review Steven & taking the time to do it. It's always great to have feedback especially about our Property Partners, Natalia is definitely fantastic! Thanks again.
5/5
FacebookWe recently move from France to Leyland. Richard from Moving Works showed us round what is now our new home; we had 3 viewings of the property in all, each time he was patient and helpful. He recommended our solicitor (Napthens in Southport, who also provided n excellent service), and kept us updated throughout the sale.There was an issue with the land registry but Richard quickly responded to all our queries, liaised with both our solicitor and the sellers', and relayed questions and answers to the sellers quickly. All in all, just faultless service and we were highly impressed. Many thanks to Richard and all the Moving Works team.
1/5
GoogleThe sale of my property has been quite a shambles from start to finish. Wouldn’t recommend to anyone and certainly wouldn’t ever use this agent in any future house sales. I was pressured by the estate agent to move out of the property daily via phone calls before the sale was even complete. Eventually gave in and agreed to move out as they told me the property would be completing. Ended up having to pay for an empty house 7 weeks longer than I should have. They gave me 10% discount on my fee’s because of the poor experience and the treatment i’d had. My whole experience was completely towards my buyers benefit, constantly guilt tripped to act in their favour, it’s been very stressful. Even today, the date of completion with zero prior communication regarding competition day, I’ve had multiple phone calls asking me to leave work and bring the keys for the house because the new owner was there waiting. No prior arrangement, or to tell me what was required, I believed they already had a key.This is the sale of my first house, so first ever house sale and hopefully I never have to go through this experience again. Certainly wouldn’t be with this company anyway.
Hollie we are sorry that you feel this way, it is always our aim to deliver a fantastic service and to go above and beyond for our clients, however the house moving process is challenging, especially at the moment and there are many elements outside of our control once the sale is agreed. We carried out extensive marketing and we achieved an offer in excess of the asking price for your property within 14 days. The complications in your sale occured during the legal part of the process and were mainly due to an unknown communal management charge that was highlighted by the purchasers solicitor which needed to be satisfied. It is your solicitors job to advise you about how best to deal with this and help you prove that the title of your property is good so a purchaser can complete the transaction. The fact this was unknown is not the fault of Movingworks and this would normally be an issue that would result in a sale falling through not just being delayed. Conveyancing transactions are taking a record length of time at the moment which is frustrating for all parties involved but it is out of the agents control. As an estate agency we don't decide completion dates and therefore you moving out of the house before the date was known is a decision you made. It is very upsetting to hear you feel we favoured the buyer in this transaction and that is simply not true, we work for you and I feel that in this situation we achieved the aim of everyone involved to successfully complete the transaction. It is our belief that if you had of withdrawn from the transaction as you threatened many times during the process it could have cost you somewhere in the region of £10,000 due to how the market has changed since the original offer was made in excess of the asking price. Our director agreed to reduce your fee simply as a gesture of goodwill due to costs you had decided to incur in moving out before you needed too. Movingworks have gone above and beyond to push the transaction through and every member of the team has been heavily involved in getting it over the line. There was added pressure yesterday when completion took place following exchange the day before and in 22 years in business we have never had to request that a solicitor reminds a client to hand over the keys on completion day, nor have we had a situation where a seller leaves an unpleasant note for a buyer in the property. Having said that we will take your review on board, discuss with the team and aim to learn from both your comments and the transaction in general. Thank you for taking the time to leave a review as we will use it to improve our service and ensure nobody feels as you do today.
5/5
FacebookWe have had our keys a week now and me and my partner just want to thank moving works for making the experience go so smoothly. As first time buyers we didn’t really know what we was doing but they explained everything as we went and I feel took on a lot to help us. From start to finish (which was only 8weeks!!) Richard has been brilliant, updating us at all times, getting information we ask for. Just fantastic. So overall, brilliant experience to buying a house which is obviously a very stressful process.
5/5
GoogleMoving Works has been absolutely outstanding as an estate agents to use when selling my house . I have had a fantastic experience throughout. The service has been professional , efficient and slick. Rachael in particular has been absolutely amazing in the sale and marketing process and provided fantastic communication, advice and support throughout with a very personal approach . I am so glad I have used Moving Works as our estate agent . The use of the app and on line communications is also really helpful in addition and the response has always been so fast from them to any queries or questions . I would absolutely recommend Moving Works as an estate agent to use when selling a property.
5/5
FacebookWe rarely write reviews but feel compelled to share our experience of the exceptional service received from Moving Works in the process of selling our house. From the initial valuation through to closing the sale we were impressed by the frindly yet professional service from this local family run business. Every member of staff were polite ,very effceint and made us feel nothing was to much trouble.Particular thanks to Chris who went above and beyond to make sure things ran smoothly as possible and stress free .we would highly recommend this company which delivers superior service .
4/5
GoogleVery good service received from the Moving Works team although we didn’t manage to get a sale within the 16 week contract. The staff at MW have been so friendly and have worked well with us and for us to help secure a sale. We reluctantly have taken our property off the market for personal reasons but do believe that the MW team were doing all possible to secure a sale. Fully recommended for all the right reasons.
5/5
GooglePhilippa at Moving works did a fantastic job at marketing and negotiating the best price for me and was with me every step of the way. Her knowledge of the property market and professionalism are second to none . When you are moving it can be daunting and stressful and Philippa’s calming and personable approach really helped the whole experience to be a positive one for me and I can’t thank her enough . Michelle and the rest of the team at the office were on hand and a great support too. Can’t recommend Moving Works enough.
5/5
GoogleVery friendly and helpful, thank you
Thankyou Megan, we wish you all the best in your new home.
5/5
GoogleAlways such a professional and efficient service from the team. I’ve bought houses from Moving Works and they also manage a number of rental properties for me. Ultra efficient, professional, responsive, friendly and great customer service at all times. A special mention for Michelle whose work I’ve not yet been able to fault (which is rare for me!). Thanks for your continued hard work and support Team Moving Works :-)
Thanks for your kind words Chris! We love working with you :)
5/5
GoogleAlways such a professional and efficient service from the team. I’ve bought houses from Moving Works and they also manage a number of rental properties for me. Ultra efficient, professional, responsive, friendly and great customer service at all times. A special mention for Michelle whose work I’ve not yet been able to fault (which is rare for me!). Thanks for your continued hard work and support Team Moving Works :-)
Thanks for your kind words Chris! We love working with you :)
1/5
GoogleBeyond useless, would not trust them with buy to lets. No effort made to inspect properties, property was filthy when we moved in, they lied about many things and it was a complete joke from start to end. Would of hated to be the Landlord living in Manchester (not abroad as was told to us). The neighbours were awful and filthy keeping dogs when we were told they aren’t allowed, we paid for a cleaner to clean the shared hallway and the neighbour pretended to the other neighbours they organised the cleaner, there was some strange connection with the neighbour and moving works (we think their relative worked there). There isn’t a qualification to be an estate agent, it’s a simple job, Shame they can’t get the simple things right.
Thank you for your review and sorry you were unhappy with the service we provide. As the property manager we do our utmost in managing rental properties and we conduct ourselves to a high standard and are part of the voluntary industry regulator NAEA Propertymark. There are a number of points in your complaint that are out of the control of MovingWorks and whilst every effort is made to accommodate individual tenants, unfortunately MovingWorks can provide guidance to landlords and advice, but cannot be held liable for the landlord’s decisions. MovingWorks conducted 4 property inspections over a period of 11 months (in question) and all maintenance dealt with in a timely manner when reported. It is also at the landlord discretion if they want to allow pets in their rental property. MovingWorks cannot be held responsible for the communal area and neighbours. To confirm MovingWorks has no connection at all with the neighbour nor did any relative work for MovingWorks past or present.
5/5
GoogleWe received excellent service from the team, we had regular contacted with them( weekly), we bought a property from them but i would recommend this company to anyone selling a property as they understand the stress both sellers and buyers are going through and try to make the purchase as stress free as posable, i wish we had used them to sell our property.
5/5
FacebookRachel kindly handled the sale of our late mother’s property. Rachel established a marketing strategy and followed this through securing an offer and her colleague, Michelle, then saw the process through to completion. Will highly recommend! Thanks to all the team involved who exceeded expectations at a difficult time for our family.
5/5
GooglePhilippa and all of the team at Moving Works did a fantastic job for us. We have bought and sold houses with them and their service is unrivalled. Philippa has wonderful attention to detail, positive attitude and dedication. The office team keep you well informed and make both sale and purchase as well managed as possible. They are very much our preferred estate agents.
Thanks for your review Alex! We really loved working with you on your sale and purchase and are so glad you appreciated Philippa and the teams hard work throughout the process, do keep in touch!
5/5
GoogleRachael from Moving Works was fantastic in the sale of both mine and my partners home. So professional, responsive and gave some great advice on how to manage the sale of both homes. I would definately use them again and recommend.
It was a joy to work with you both.
5/5
GoogleI recently had to dispose of my Mother’s home and can honestly say I’ve never had such a positive Estate Agent experience. From first contact right through to completion, the team at Moving Works were brilliant. Can’t thank them enough and would recommend them to anyone without reservation.
You're very welcome Neil, it's been such a pleasure working with you. Glad you're all sorted. All the best Rachael & the team.
5/5
GoogleWe have been very impressed with the service provided by Moving Works during the sale of our property. All staff have been courteous and professional. Communication has been excellent and information provided via Street app was helpful. Above all, we had several viewings and an offer within a week. We would recommend Moving Works to anyone wishing to sell their property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Moving Works's PRESTON office has 154 reviews across two platforms: 130 on Google, 24 on Facebook.
Moving Works Longton is rated 4.8 out of 5 across all 154 reviews, and 4.8 out of 5 on Google from 130 reviews.
Moving Works Longton, unit 4 Bridge Court Much Hoole, PRESTON, PR4 5BF.
