Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would highly recommend the team at Town and Country, Drayton. We have just completed our house sale, within four months and from the initial valuation with Colin through to the completion, we have been kept well informed and guided along the process. Claire managed our sale and communication between her and myself and her and my Solicitor was excellent. She was always available to speak on the phone to reassure or advise and was equally responsive to emailed queries. Thank you, Colin, Marcus and Claire.
Lorraine · 11 March 2025
Agent replied · 10 April 2025
Thank you for your kind words and 5 STAR review, it is great to hear that we assisted in the sale of your property in a professional manner.
★★★★★ 5/5
GoogleAmanda Burden and her superb team at Town & Country Southern (Drayton office) provided me with stellar support in securing my new flat -- guiding me expertly through the various stages of my rental application, from my initial viewing through the online vetting process and very soon thereafter to the successful signing of my new lease! I feel deeply grateful to Amanda and her team at Drayton office (including Sunny Fletcher and Marcus Foot) for their warm and enthusiastic support in helping me find and secure my new flat and I cannot recommend them enough! With very best wishes, Rania James
Rania · 18 July 2025
★★★★★ 5/5
GoogleAmanda Burden provided an efficient, professional and excellent service from start to finish!
Thank you Amanda!
Seki · 10 May 2025
Agent replied · 23 June 2025
Well done Amanda, another great 5 STAR review for you and the team
★★★★★ 5/5
GoogleHilary and all the staff at Town & Country Southern have been fantastic. They were very helpful and managed to gain a quick sale on my property for the price I wanted to achieve. However it didn't stop there! I was in a very tricky chain and Hilary ensured that everybody in the chain was doing everything they should be doing and liaised with all other agents and solicitors in the chain to ensure that we ended up exchanging contacts and completing. I can not recommend Hilary enough and thank her for all her hard work and effort she has put in to make our dream a reality. When you have a phone call from your agent at 8am and 9pm in the same day you know that they are doing everything possible to assist you and that they have your best interests at heart.
Jordan · 13 November 2017
Agent replied · 11 November 2024
Great review, many thanks
★★★★★ 5/5
GoogleIt has been a very satisfying experience. Claire was excellent showing us round the home twice, patient and answering questions honestly. Marcus and Claire then took the process through to completion and regularly kept us informed and appraised of any issues.
Stuart · 10 April 2024
Agent replied · 11 November 2024
Many thanks for your 5 STAR review, I am delighted that the team were constructive in assisting your move, It is important to us that we keep in good regular contact with our clientele as the selling and buying of homes in England can be an overly complicated and stressful process.
★★★★★ 5/5
GoogleHaving received excellent service when buying our property through Town & Country Southern in 2011, we also decided to sell through them in 2014. On both occasions we dealt with Hilary, who provides a highly professional yet warm and friendly service. We ended up looking at thirty properties (some listed with Town & Country Southern) and so became similar with possibly every estate agent in the area. Without a doubt, Town & Country Southern are the most professional, prompt and reliable estate agent we've dealt with - worthy of their reputation for excellent service. Town & Country Southern are the only estate agent we'd recommend to friends and family.
Tim · 14 November 2015
Agent replied · 11 November 2024
Many thanks for your kind words, we pride ourselves on 'going the extra mile' and showing our clients that 'not all estate agants are the same'. Helping people move home in the time frame they require, guiding them through the process, keeping the communication chanels open and making it as pleasurable a moving home process as possible are high on our list of must do's.
★★★★★ 1/5
GoogleI appreciate your concern regarding the recent one-star review I posted. While I understand your position, I must clarify that I have indeed been a client of your agency. Unfortunately, my experience did not meet my expectations, which prompted my review.
I believe it's important for potential clients to have a range of perspectives on the services provided, and reviews play a crucial role in this. However, I prefer to maintain my anonymity in this matter. This decision is not rooted in malice or competition; it's simply a personal choice to share my honest feedback while preserving my privacy.
Lolek · 10 April 2024
Agent replied · 11 November 2024
Thank you for the one star review and no comment, I assume you are just out to try an damage our reputation as we have no record of you as a client. Perhaps you would be kind enough to let know who you are and what we have done to upset you. Are you a jealous competitor?
★★★★★ 5/5
GoogleWe enjoyed a great service from an extremely conscientious team at the Town & Country Southern Branch.
Colin Shairp, Marcus Foot and Amanda worked tirelessly despite the setbacks and frustrations akin to moving house.
We would definitely use them again and recommend their service to others.
Carolann · 9 July 2025
Agent replied · 22 August 2025
Many thanks for your kind support, we had a few twists and turns through the process but we survived and you are moving to a new home so we all achieved our goal. Congratulations
★★★★★ 5/5
GoogleI cannot fault Claire, Marcus, or Georgie in any way, shape, or form. I received such sterling service that I wish I had chosen Town & Country to act as my own agent for the sale of my own property and not just the purchase of my new one. The treatment I received was absolutely second-to-none. I was looked after from start to finish, I never felt the need to chase anyone and I knew that the team genuinely had my (and my family's) best interests at heart. In the same breath I'm just as grateful that the seller of my property chose to place their trust in Town & Country so that I could be on the receiving end of such exemplar service. Whilst I'm not planning to move again any time soon, I can guarantee without a shadow of a doubt that I'll be coming back to Town & Country when it's time for me to move on. Thank you so much for making the purchase of my forever home as stress-less as possible and for keeping me going when I thought the future looked dim.
Danny · 12 November 2022
Agent replied · 11 November 2024
Wow, what a great review for the team, many thanks, its great to be appreciated for just doing our job properly. Moving home can be a stressful process so I am delighted that we assisted you the whole way, and of course we are here to help you or any of your friends move home, when ever that might be.
★★★★★ 5/5
GoogleClaire was fantastic! Kept us informed throughout and really fought for us through the entire process despite a nightmare with some of the other parties. All accolades go to her!PositiveResponsiveness, Quality, Professionalism
Maria · 12 November 2021
Agent replied · 11 November 2024
Many thanks for your 5 star review, moving home can be stressful, so we are always delighted to try and make the process as easy as possible. Sadly there are external factors that slow the process and create unreasonable delays. But we were delighted to help.
★★★★★ 5/5
GoogleOverall, a very good experience. The agent we dealt with, Oliver was polite, accommodating with all of our requests and kept us up to date throughout the entire buying process.
Chris · 12 November 2021
Agent replied · 11 November 2024
Many thanks for your kind words, we pride ourselves on customer service so it is great to hear that you were impressed by the diligence shown by the staff during the buying process.
★★★★★ 5/5
GoogleThey have been absolutely amazing and brilliant throughout the sale of our property and have been very supportive. They have gone above and beyond what other estate agents would do. We will always be grateful to them all at town and country.
Kristina · 10 April 2024
Agent replied · 11 November 2024
Many thanks for your review it is really appreciated. I am delighted to hear that the team service standards went above and beyond your expectations.
★★★★★ 5/5
GoogleVery professional and efficient service from Town and Country from initial valuation through to completion. Competitive rate, fast sale close to asking price and superb communication throughout. Highly recommended and will use T&C again.
N · 10 April 2024
Agent replied · 11 November 2024
Many thanks of you 5 STAR review, it is great the hear you would recommend us, it has been a very difficult year for house sales, so to have recognition of the achievement is very much appreciated. Thank you.
★★★★★ 5/5
GoogleTh service I received when Town and Country were managing my rental property was outstanding in every way!
Kate · 11 December 2024
Agent replied · 11 December 2024
Thank you for your kind words and support, the 5 STAR review is appreciated.
★★★★★ 5/5
GoogleAppreciate the house valuation service received from Colin.
Ryan · 20 April 2025
Agent replied · 23 June 2025
Many thanks Ryan, your support is gratefully recieved
★★★★★ 4/5
GoogleMarcus was great his male colleagues need to learn from him.
Danish · 12 November 2021
Agent replied · 11 November 2024
Many thanks for your comments, we are always looking at improving our service standards, so we take onboard your opinion.
★★★★★ 5/5
GoogleOliver was really helpful and went above and beyond
Brad · 12 November 2021
Agent replied · 11 November 2024
Many thanks for your 5 star review, offering a service that is above and beyond is exactly the attitude I hope to achieve from my staff.
★★★★★ 5/5
GoogleExcellant service from colin and the team
Mark · 1 March 2025
Agent replied · 23 June 2025
Thank you Mark, it's a tough market so to receive your comment is appreciated.
★★★★★ 5/5
GoogleThe Town & Country team - Colin, Marcus, Claire and Oli - all contributed with sound advice, professionalism, hard work, patience and support through the sale of our parents' old family home. They were sensitive, available, communicative, and diligent through the whole process. Highly recommended.
Peter · 12 November 2022
Agent replied · 11 November 2024
Many thanks for your 5 STAR review and positive comments. I am delighted that the whole team effort met your expectations.
★★★★★ 5/5
GoogleClaire Ray is superb.
Davis · 12 November 2021
Agent replied · 11 November 2024
Many thanks for your 5 star review
★★★★★ 5/5
GoogleEveryone I spoke to or came in contact with were so helpful and nothing was too much trouble
Gary · 14 July 2024
Agent replied · 11 November 2024
Many thanks for your 5 STAR review and kind comments.
★★★★★ 5/5
GoogleTown and Country Southern have been excellent from start to finish. Their professional and friendly approach has made us feel reassured with our decision to become landlords. The whole team have responded quickly and efficiently to all our questions, whether large or small. Highly recommended.PositiveResponsiveness, Professionalism
Richard · 12 November 2021
Agent replied · 11 November 2024
Many thanks for your kind words, we take pride in providing an award winning service and making the experience a good one. Becoming a landlord for the first time can be a daunting experience so I am delighted that we were able to assist you.
★★★★★ 5/5
GoogleAll we would expect of a good agent - attractive brochure, regular market updates, handled viewings efficiently, always provided feedback. Really professional when things got tricky - identified reasons for delay and were instrumental in getting a successful outcome for us.PositiveResponsiveness, Quality, Professionalism, Value
Pauline · 12 November 2021
Agent replied · 11 November 2024
Many thanks for your kind words and the 5 star rating. Property transactions can be difficult to it is great to be recognised for the extra effort required to reach a satisfactory conclusion.
★★★★★ 5/5
GoogleBest renting experience ever, they went the extra mile since the beginning of the process. All the team was very supportive and helped us to be possible have this property rented. Special thanks to AmandaPositiveResponsiveness, Quality, Professionalism, Value
Natacha · 12 November 2021
Agent replied · 11 November 2024
Thank you, Amanda has done extremely well over the last year achieving many awards, so its great for her continued professional development to continue working to the highest standards. Your five star review is very much appreciated.
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