Trusted Agent profile · Portishead · Bristol

Goodman and Lilley Portishead reviews from buyers

3.0

★★★★★

2 reviews from buyers · all 8 reviews

Rembrandt House 36 High Street, Portishead, Bristol, BS20 6EN

2 reviews of Goodman and Lilley's Portishead office come from buyers, rated 3.0 out of 5 on average. We know the reviewer is one of the buyers when they told us, ticked it on the review form, or the review says so. See how it compares with other estate agents in Portishead.

Reviews from buyers

2 reviews from buyers, from every platform, shown as written. First names only.

5/5

The Trusted Agent

Buyer

Best Estate Agents EVER!

I found the team in not only helpful but also welcoming. Always taking an interest and remembering any plans I had made for example I popped to the shops and they would still remember and ask me how i had got on, giving the whole experience a real personal touch. I felt everyone in the branch worked together and gelled really well as a team. As for the branch Manager Chris, in my experience I have found managers tend to not get involved, however WOW he is a shining example of what a branch manager should be. He takes time to speak to you personally and make sure you are happy process and they have such good connections with all of the near by solicitors if you ever do feel felt out of what is going on (I never did) Lucy is brilliant at finding out this information! Another purchaser tried to gazump my purchase and I was so worried and scared that I would loose out on my dream home but Chris made sure that I got the property as he believed in my interests first rather than the extra money that was offered by the other client. All I can say is I am so happy with the service I received and I am going to miss seeing everyone in the Portishead office. Thank you Goodman and Lilly!

Anonymous · 21 July 2016

1/5

The Trusted Agent

Buyer

1 Star - Avoid these agents at all cost.

In all my years I have never been treated so poorly as a customer. I left my viewing actually lost for words, I felt hurt, let down, belittled, accused of things I have no idea about (all from someone we wanted to buy a house from, great selling tactic) We have been blatantly lied to by two members of staff while of trying to purchase a cottage and when we finally got our viewing (knowing they were in the wrong) they sheepishly sent in branch manager Chris. He was rude, unprofessional, unwilling to hear what had happened to us, he spoke to us as if we were stupid and it was a horrible situation. He sealed the deal on our opinion of this rogue estate agent team. As a buyer or seller I would never trust this so called team of sharks. As Chris put it so bluntly to me yesterday 'he couldn't care less who he sells a house to as long as he gets top money'. This means you the seller or the buyer, he couldn't care less about you, you are not a person you are a walking pound sign and they will achieve this by any means. They push potential buyers out so that they can push properties towards people they are currently selling/sold for houses for and make more money in the process. You won't get to make an offer because they don't want you to in the first place. NEVER EVER AGAIN we will even consider a property sold by them and I have to wonder how many others have been pushed out of properties by backhanders and lies from these dishonest agents. To say I'm disappointed would be an understatement you don't go to a viewing with the intention of spending your life savings only to be belittled by an aggressive, so called branch manager. I pity anyone who is dealing with them at the moment. Question everything. They do not have your best interests at heart.

Danielle · 24 June 2016

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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What do buyers say about Goodman and Lilley Portishead?

2 reviews from buyers, rated 3.0 out of 5 on average. For example, Anonymous wrote: "I found the team in not only helpful but also welcoming. Always taking an interest and remembering any plans I had made for example I popped to the shops and ..."

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The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.

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