Orchard Lettings reviews

★★★★★ 1/5

Google

Probably fine if you're a leechlord. I rented a property through them, it had a problem with damp, mold, and doused plaster, which in the several years I was there remained unsolved. Don't get me started on the two electrical sockets that became a hazard because the damp in the brickwork had saturated to the point of rusting THROUGH the socket housing, or the rusting moldy white goods that were beyond unsanitary, but HAD to be kept on the property. I never missed a payment, yet never had any correspondence from the actual leechlord who still dictated what was and wasn't allowed. Topped off with a lovely covid time notice of "if you wanna keep living here, heres a rent increase". Whether you wanna argue about this being the fault of the owner or the agent is irrelevant. Wrong is wrong, and anyone who would enable the above is just as at fault. Remember folks, landlords, and letting agents are class traitors.

Avery · 16 April 2024

★★★★★ 1/5

Google

Extremely disappointed in the unprofessional service my mother received yesterday over the phone. She called to arrange a viewing and was told they don't rent to "her kind of people". Meaning they do not accept the fact she has a disability and gets some help with her rent. She is not a lazy person and would not chose this condition if she had a choice. She is due to retire next month with a lovely pension and would have been renting with her daughter who is also a working professional. Please do advise what "kind" of people you do accept. It might be worth looking up the laws on discrimination in Northern Ireland. My mother who is a respectful person was extremely upset and called back to voice this to have another member of staff tell her about a property that would accept her kind. A horrible property. I am not one to leave bad reviews but I am just so angry at how upset you left my mum last night. Please be more careful with your communication in future. Regards, Alana I have since tried to have a calm conversation with the owner to be met with arrogance and told we are lying. This complaint was made in good will to prevent it arising again in the future. Gavin and Nicky didn't once apologise and just accused myself and mum to be liars and even went as far to suggest we called the wrong company as no log history on their phone. Customer service could be much better. It doesn't cost anything to be kind.

Alana · 21 May 2025

★★★★★ 5/5

Google

It is difficult to overstate just how good a lettings estate agent Gavin Boyle is. I had almost signed with another agent, when I received a fulsome recommendation from a man I’d known since childhood which I couldn’t possibly ignore. Everything about Gavin’s work is of the highest professional order: from the fairness and transparency of his fees to the quality of his advice and the speed and precision of his communication. His fully managed service is second to none and really takes the hassle out of preparing a house for the rental market, with, for example, repair work being commissioned and carried out without fuss and at a reasonable rate. In addition, the whole Orchard Lettings team is likeable, professional and a real pleasure to work with; they treat your property with as much care and attention as they would if it were their own.

Luke · 16 April 2022

★★★★★ 1/5

Trustpilot

Very poor experience with gavin no…

Very poor experience with gavin no professionalism whatsoever and very arrogant and aggressive, had my husband speak to him and we were both taken back by his severe attitude problem and arrogance I would not recommend his letting agency at all

Samantha · 19 June 2025

★★★★★ 5/5

Google

Gavin and his team offer an excellent & efficient letting service. All issues are dealt with promptly and cost effectively. I would recommend them to any other property owner's wanting to take the hassle out of letting.

Daphne · 12 April 2023

★★★★★ 5/5

Google

Gavin at Orchard Lettings was extremely helpful when I needed to re-let my property at short notice in early 2020. He secured 8 viewings in one day and moved in my new tenants, in under 2 weeks. An excellent and efficient service. Thank you Gavin, to you and your team.

K · 25 August 2021

★★★★★ 5/5

Google

As a first time Landlord I had reservations about letting my property however a friend referred me to Gavin and the team at Orchard Letting and I opted for the full management option. Gavin allayed any reservations I had with his advice …

Martin · 16 April 2021

★★★★★ 5/5

Google

Gavin and the team at Orchard Lettings are a pleasure to deal with. Their professionalism and dilligence meant they left no stone unturned in finding the right tenant for our property. The communication and attention to detail throughout …

Debbie · 16 April 2021

★★★★★ 5/5

Google

I used orchard letting to rent out a property and as a new landlord I found Gavin extremely helpful and very professional. I would highly recommend using orchard Lettings and will use them again in the future. Thanks Carol

Carol · 16 April 2021

★★★★★ 5/5

Google

When I had the daunting task of looking for a property to rent, I found Gavin to offer a professional and accommodating service compared to a lot of other agencies in the area.

Conor · 22 February 2025

★★★★★ 5/5

Google

I use Gavin because he has a good knowledge of prospective tenants and can apply that to the most appropriate properties. Gavin is also quick to process new tenants reducing rent loss.

Jonny8323 · 16 April 2021

★★★★★ 1/5

Google

Really really bad agency. Owner is arrogant for one or even not nice and not friendly. For any landlords out there dont waste your time whit this company. Avoid This Guy At All cost.

Hitanaa · 25 August 2020

★★★★★ 5/5

Google

As a new landlord I have found Gavin to be professional and efficient in managing all aspects of the rental properties. He promptly deals with any issues, gives advice from his years of experience and communicates through the entire process. Highly recommended.

Wendy · 15 July 2024

★★★★★ 1/5

Google

Bad experience at the end of the tenacy agreement.i was late for a couple of days with my rent (less than a week) and they were calling my employer to try to reach me,although they had my email adress.I ve disputed about the deposit being … More

Cristi · 26 December 2019

★★★★★ 5/5

Google

Great service over last decade, great agents, professional and expert knowledge of local markets to provide peace of mind. Tenant vetting and excellent property management service, would recommend to anyone.

Phil · 25 December 2020

★★★★★ 1/5

Google

Mr. Letting agency gets that many bad reviews he has to get friends and his ex secretary to give him good reviews. … More

Gitana · 25 December 2020

★★★★★ 5/5

Google

Very easy and relaxed application experience and now settled into our house nicely after renting through Orchard Lettings. Thank you!

Hannah · 25 December 2020

★★★★★ 5/5

Google

Employed Orchard letting after many bad experiences letting properties myself over last few years. Never ceases to amaze me the shenanigans tenants get up to, each experience was a good one as it cost me money and stress. Found Gavin very …

Ian · 16 April 2021

★★★★★ 1/5

Google

All letting agents do is force rent increases on already hard pressed tenants and make their lives harder. Not only is the tenant paying rent, they are also paying the letting agents fees. They are all about GREED.

H · 25 December 2021

★★★★★ 5/5

Google

Orchard lettings have been looking after my property for years. They have always been helpful, quick to respond to any queries, and are always an absolute pleasure to deal with. I highly recommend them.

Rachel · 16 April 2022

★★★★★ 5/5

Google

Excellent service very efficient and easy to deal with. Highly recommended 👌 …

Mr · 12 April 2023

★★★★★ 5/5

Google

Very professional and friendly staff.

Vamsi · 12 April 2023

★★★★★ 5/5

Google

Rating only, no written review.

SAIF · 16 January 2026

★★★★★ 5/5

Google

Very good agency-recommend 100%

Roksana · 16 April 2022