Trusted Agent profile · Poole
★★★★★
25 reviews across 2 platforms
133, Penn Hill Avenue, Lower Parkstone, Poole, BH14 9LY
Clearwater Real Estate's office in Poole, at 133, is rated 4.2 out of 5 across 25 reviews on two platforms, including 15 Google reviews rated 3.7.
Every review we hold for the Poole office, from every platform, shown as written. First names only.
5/5
GoogleI would like to highly recommend Clearwater, to anyone selling there property , I’ve just bought a flat with them , I would like to say a massive thank you to Gina. Gina helped us through every step of the way , as this was our first ever flat we bought , an it was a easy as you like , I wouldn’t use any other estate agents if I decide to sell , Gina, thank you very much for making our first home move as easy as you like ☺️
5/5
Trustpilotwould like to highly recommend…
would like to highly recommend Clearwater, to anyone selling there property, l've just bought a flat with them, I would like to say a massive thank you to Gina. Gina helped us through every step of the way, as this was our first ever flat we bought, an it was a easy as you like, I wouldn't use any other estate agents if I decide to sell, Gina, thank you very much for making our first home move as easy as you like ☺️
5/5
TrustpilotHeather has been absolutely excellent…
Heather has been absolutely excellent throughout the whole process. She has been realistic and honest from the outset, and I always felt I was in very capable hands. I wouldn’t hesitate to recommend her, a real pleasure to deal with.
1/5
GoogleUnfortunately, I feel compelled to write a review of the appalling service that I have experienced (and am still experencing) with Clearwater. Moving into the property was fine, the estate agents were efficient, informative and seemed very friendly. Although we experienced some troubles during our tenancy that were not handled efficiently (for one, we had no working boiler or hot water for a full 8 weeks at the beginning of Winter), I do understand that there are some issues that take time to process or fix, so my main complaint isn't about the service in this respect, but is instead about the extremely poor service that I have endured since leaving the property. My tenancy ended on the 31st of March. There was no damage to the property, rent was paid in full, and I personally paid for a professional EOT clean too, even providing pictures to Clearwater through email (shared below) before returning the keys to the property (early). Despite waiting nearly a month, and the numerous emails we have sent the letting agency to follow-up on our deposit return, we have not heard any response or update about the return of our deposit. Although the property has now been let to another tenant, as shown on their website, we have not received so much as a reply or update on the process. I have had a few different letting agents, and I have never experienced such a lack of basic communication, direction, or engagement. Although they are quick and efficient at taking a deposit and giving you access to a property, it appears that the support (and care) diminishes as soon as you are in it. I would strongly suggest that you take your business, as a tenant, elsewhere.
5/5
TrustpilotHelpful, professional and cheerful
Heather was extremely helpful throughout our purchase process, proactively assisting with all enquiries and liaison with professionalism and a smile. Others in the office were also lovely to deal with.
5/5
TrustpilotThey are exceedingly reliable and react immediately
Clearwater have been in charge of both of my rental flats for many years. I have now taken over one of the flats and realise how much is involved! I can definitely recommend them as absolutely on the ball in everything. They know when electricity and gas inspections are due and make them happen. I don’t live in the UK, so it is great to have such a reliable company looking after my interests. They recently introduced a new tenant with no problems. Long may it continue!
4/5
TrustpilotOverall the experience was good…
Overall the experience was good although sometimes trying to get hold of them was frustrating as the phone would always seemed to go to answerphone
1/5
GoogleDisappointed with Clearwater Letting Agent I have been trying to contact Clearwater Letting Agent several times over the past few days, but they never pick up their phone. This is incredibly frustrating, especially since I’m trying to rent an apartment for my son, who is studying in Bournemouth. We were hoping to find something quickly, but the lack of communication from this agency makes it impossible to move forward. How can you run a business if you don’t even respond to potential clients? Very disappointing experience.
5/5
TrustpilotClearwater are a very professional team
Clearwater are a very professional, friendly and efficient team. I feel very confident that the letting of my flat is in safe experienced hands. They are quick to respond to issues and get things sorted quickly with great communication.
4/5
TrustpilotPatient and Supportive
I've been with Clearwater for several years now. We have had to navigate some tricky issues, but I have found that the team at Clearwater remain patient and support, even when my patience has run out.
5/5
GoogleI’ve been renting from Clearwater in Penn Hill for nearly 3 years and they’ve always been quick and professional to deal with maintenance and requests. Would highly recommend!
5/5
TrustpilotPicking the right tenants
Dealing with tenants and picking the right tenants people how know how to live in a community and respect others
5/5
TrustpilotPrivate Landlord (one property) receives useful info re the RRA
Detailed answers to my specific questions - unlike a lot of other sites where I could only find generalised statements
5/5
TrustpilotThe best experience with estate agents I have ever had
Excellent communicators
5/5
GoogleOur family have always instructed Clearwater to sell our properties in the BH13/14 areas and latterly in Boscombe Manor BH5. Paul, Richard and their excellent team have consistently over the past decade given us 110%, even in the current challenging market they have produced incredible results for us. I highly recommend them for their service, integrity and candour. I highly recommend Clearwater to act on both sales and purchases. Thank you Clearwater.
1/5
GoogleI contacted this letting agent about viewing a property. They took all of our details and said they would get back to me to let me know about the viewing. They never bothered. I understand if we did not get a viewing, but letting us know either way would be nice.
5/5
GoogleNothing but good words. Even after my tenancy ended they provided me assistance that I needed to resolve a problem with another agency.
1/5
GooglePoor communication, wouldn’t advise tenants to choose this agency.
5/5
GoogleOur maisonette was initially difficult to sell,given the financial climate at the time.The team at Clearwaters remained encouraging and optimistic throughout this time and gave us excellent professional advice and support. They are probably the best Estate Agent in the area and we would recommend them to anyone thinking of selling or buying.
5/5
GoogleLovely people, knowledgeable on the local area and nothing was too much trouble for them when purchasing through them.
3/5
GoogleRating only, no written review.
5/5
GoogleVery good
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Clearwater Real Estate's Poole office has 25 reviews across two platforms: 15 on Google, 10 on Trustpilot.
Clearwater Real Estate Poole is rated 4.2 out of 5 across all 25 reviews, and 3.7 out of 5 on Google from 15 reviews.
Clearwater Real Estate Poole, 133, Penn Hill Avenue, Lower Parkstone, Poole, BH14 9LY.
