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My Student Living reviews

4.0

★★★★★ Great

22 reviews across 1 platform

1 Church Street, Pontypridd CF37 2TH

My Student Living's Pontypridd office at 1 Church Street is rated 4.0 out of 5 across 22 reviews on 1 platform, including 22 Google reviews rated 4.0. Checked 9 October 2026.

4.0 / 5

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Pontypridd office, from every platform, shown as written. First names only.

5/5

Google

Had my keys for my room today had many chats with Richard and the team, they made sure everything went smoothly and rapid to get me in as soon as they could. Amazing customer service from these guys, Thanks so much !! :)

Little · 16 April 2020

Agent replied · 19 June 2024

Thank you so much reviewing us! We are delighted to hear of your recent experience with Student Living and that Richard and the team made sure you had a smooth move-in! We hope you enjoy your room with us and if there is anything we can help with in the future just let us know! Thank You.

1/5

Google

The most unprofessional agency I worked with over my years in uni. My flat mate was welcomed to a dirty flat when she moved in, only to be told that's not on them so she had to clean it herself. When we finally moved out they decide that they will charge us for the apartment deep cleaning. By the way we cleaned the apartment the day we moved out. On the same day we moved out a new lady moved into the flat opposite ours and she found it in a disgusting mess and again they refused to help her clean it. We were further charged to repair for mattresses that weren't close to being new when we moved in and we left Mark's on either. By the way we moved out about 2+ months ago and yet they didn't refund our deposit. I honestly will not recommend them at all.

Sirkka · 26 March 2021

Agent replied · 19 June 2024

We are sorry to hear of your review. Whilst we are unable to discuss the details of your bond deposit online, we are aware that this has since been resolved. If you wish to discuss anything further we would appreciate it if you could call or email directly. Thank You.

5/5

Google

Brilliant company that go over and above to ensure that they find tenants for your rental property. The staff are very helpful, especially Richard who has been absolutely fantastic. Highly recommended!!

Bethan · 26 March 2020

Agent replied · 19 June 2024

Thank you so much for your review and lovely comments about Richard! We are so glad to hear we made finding a home so easy for you and that you would recommend us to others. Best of luck in your new home!

5/5

Google

Have to say that the admin team have been excellent supporting my son after the tragic death of his housemate last year. They went out of their way to find him emergency accommodation and for a more permanent solution for the rest of the academic year. Can't thank them enough.

Paul · 26 March 2020

Agent replied · 19 June 2024

Thank you for taking the time to review us, student welfare is one of our top priorities and therefore we look to support our tenants where we can with alternative accommodation and options. We are glad to hear your son has settled in to his new home. We also work closely with the Students Union who also have a variety of support netwroks available. If there is anything further we can do to help please let us know.

5/5

Google

I have been with Glamorgan Student Letting for both my second and third year at University. If there is one thing that any university student should know it is that you should go with a letting company which has your best interests in mind. I have spoken to all members of staff at this letting company and I have spoken to some of their competitors and the service you get with Glamorgan Student Letting in comparison is leaps and bounds ahead. If I go in there with a complaint and they will make me feel heard even though i know for a fact they have a huge client base who all need to be heard as well. Even when I have came to them upset and distressed they have gave me all the advice AND MORE in order to make me feel calm, where as some of my friends with other companies and properties are just reminded that as far as the law is involved they have no rights. Glamorgan Student Letting should be your only choice if you actually want to feel like a tenant whilst being a student, opposed to just being a student the landlord can strain for as much money as they can.

Dean · 21 June 2018

1/5

Google

STUDENT ALERT !!! Don't be fooled by this letting agency just because they are inside the Student Union . I am having a terrible experience with them . Not professional and do it keep words . Run as fast as you can from this letting agency otherwise you might have a headache for life like I am having now . They don't deserve a single glimpse of trust . Poor managed and no doubt a CON AGENCY with disrespectful land lord , do not rent any houses from them specially the one at 17 wood road !!

Vanessa · 21 June 2017

1/5

Google

not very helpful when I had to leave uni ,wanted me to pay rent for up to a year if they could not rent out my room[unfair]still on going .watch out for this problem.

Sharon · 16 April 2020

Agent replied · 19 June 2024

Hi Sharon, I can't seem to identify you as a tenant on our system. Would you mind removing your review as we don't think this applies to us? Alternatively if you are a tenant, please contact us or pop in to our offices in the Students Union for a chat. Thank You!

1/5

Google

Overall poor communication from the agent and was given misleading information from the start.

Gábor · 16 April 2022

Agent replied · 19 June 2024

We are sorry to hear to of your review, we will be looking into this and a member of our team will be in touch shortly. Thank You.

5/5

Google

Richards response to enquiries is always fast and effective, he goes above and beyond to help!

Abigail · 16 April 2020

Agent replied · 19 June 2024

Thank you for reviewing us, it's lovely to hear that Richard has been going above and beyond to help!

5/5

Google

Very good for students affordable. And the staff's are very kind helpful. Great

Bozlul · 26 March 2020

Agent replied · 19 June 2024

Thank you for the review, we are happy to hear that you have found affordable accommodation with us and that the staff were friendly! Best of luck in your new home!

5/5

Google

Quick service, got accomodation in 1 day

Sreejith · 26 March 2021

Agent replied · 19 June 2024

Thank you so much for the review! Happy to hear that we helped you find your new home so quickly. We hope you enjoy living with us!

5/5

Google

service is extremely very good!

Sam · 16 April 2020

Agent replied · 19 June 2024

Thank you for the 5* review!

5/5

Google

Fantastic team, very friendly and always ready to help!

William · 21 June 2017

5/5

Google