Every review we hold for the Pontycymer office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWaste our time big time
Out of pocket aswell thanks
We feel discriminated against.
We had offer accepted on a property sorted solicitors and mip out. And some how got entered it to Modern day auction Where went a lot higher. Was told again the offer was accepted then all all sudden they higher offer again and we was told we cant put another offer in (very suspicious) clearly didn't want us to have a chance of buying from the start.
Do your self wise move and stay well clear of this company dont waste you time and money.
Ryan · 26 February 2026
Agent replied · 26 March 2026
We are very sorry to hear that you feel disappointed by your experience and appreciate the opportunity to respond.
Once an offer is accepted, estate agents in England & Wales are legally required to continue submitting any further offers received to the seller up until exchange of contracts. This is set out under the Estate Agents Act 1979 and associated legislation. In this instance, after your offer was accepted, another offer was received which we were legally obliged to present to the vendor. The vendor subsequently chose to accept that offer, which UK law permits prior to exchange of contracts.
At the time this occurred, a Memorandum of Sale had not yet been issued. As such, no formal confirmation had been circulated by our office.
As a small, family-run estate agency, we always aim to act transparently and in full compliance with legislation, while keeping both buyers and sellers informed throughout the process. We understand that situations like this are frustrating, and while we cannot control a seller’s final decision, we must ensure we follow the law and act in our client’s best interests.
As you are aware, we have contacted you directly by email to explain the situation in detail, and your revised offer was also submitted to the vendor. Our director responded personally, even whilst on leave, to provide further clarification.
We take customer experiences very seriously and are genuinely sorry that you feel let down. We uphold the highest professional standards and are proud members of NAEA Propertymark.
If you would like to discuss this further, please contact us at enquiries@wisemove.org and we will be happy to assist.
★★★★★ 1/5
GoogleWe feel discriminated against.
We had offer accepted on a property sorted solicitors and mip out. And some how got entered it to Modern day auction Where went a lot higher. Was told again the offer was accepted then all all sudden they higher offer again and we was told we cant put another offer in (very suspicious) clearly didn't want us to have a chance of buying from the start.
Do your self wise move and stay well clear of this company dont waste you time and money.
( Shame I cant upload the screen shots of the emails )
Jenn · 26 February 2026
★★★★★ 5/5
GoogleWe had a great experience with Wise move from start to finish. They were professional, responsive, and genuinely helpful throughout the whole process. Communication was clear and timely, and they made everything feel straightforward and stress-free. Highly recommended. Thanks again to Phil and the team.
GREG · 26 January 2026
Agent replied · 26 March 2026
Thank you for your review, much appreciated.
★★★★★ 5/5
GoogleThe team at Wisemove made our journey as FTB smooth, simple and stress free. We cannot thank them enough for all of the help they gave us. Olivia and Luke were exceptional at explaining the process and we cannot thank them enough.
Gareth · 26 December 2025
Agent replied · 26 March 2026
Thank you for your kind review we have fed back to the team.
★★★★★ 5/5
GoogleOur first time dealing with wise move and couldn’t fault the service at all. Phil and his team worked extremely hard for a very competitive price, I definitely recommend. Nothing was too much trouble and excellent communication throughout.
Jayson · 26 January 2026
Agent replied · 26 March 2026
Thank you for your kind review, it is very much welcomed and the Team at Wisemove wish you all the best for your future. Hopefully you will use our services again in the future.
★★★★★ 1/5
GoogleTerrible customer service & a terrible viewing of the property. I got told at 3:05pm that someone was going to be late for my 3:00pm viewing … not a great start. Interacted on trying to bid for said house & the service got even worse. It will be practically impossible to buy a house off of this company while trying to do what’s best for you as a buyer & on the other hand I would never let this company sell my house in future. A really strong feel of what’s best for them & not to buyer/seller is the impression they give of.
Dylan · 22 January 2026
Agent replied · 26 March 2026
Thank you for taking the time to leave your review. We are sorry that you feel disappointed with your experience and regret that it did not meet your expectations.
We would, however, like to clarify the sequence of events to ensure the facts are accurately represented. Your viewing took place on 30th December, which we accommodated during the period between Christmas and New Year. We acknowledge that the negotiator was running slightly late and apologise for any inconvenience this caused.
Following the viewing, an offer of £255,000 was submitted on 31st December, which was £20,000 below the asking price and was rejected by the vendor. A second offer of £260,000 was submitted the same day and was also rejected. On 2nd January, we invited all interested parties to submit best and final offers, a process we use to ensure transparency and fairness for everyone involved. Your best and final offer of £265,000 remained £10,000 below the asking price and was unfortunately unsuccessful, as the vendor had received two higher offers and chose to proceed accordingly. As with all transactions, the final decision rests entirely with the vendor.
We have reviewed and listened to the telephone conversations with our negotiator, Olivia, and are satisfied that she acted politely, professionally, and in line with industry regulations throughout. As explained during those conversations, we are unable to guide buyers on pricing and must act within the boundaries set by legislation and best practice.
We would also note that on 2nd January, you attended the vendor’s property unannounced. As the property is occupied by a family with young children, this was not appropriate, and we contacted you at approximately 5:00pm to explain this and respectfully ask you not to call at the property unannounced as it spooked the vendor.
We are sorry that this experience led you to feel that we did not act in the best interests of buyers or sellers. We take pride in being honest agents, are members of NAEA Propertymark, and uphold the highest professional standards to ensure a fair and transparent process for all parties.
We appreciate you taking the time to provide feedback and wish you every success in your continued property search.
★★★★★ 5/5
GoogleWe recently used Wisemove to provide a valuation for the sale of one of our rental properties in Ebbw Vale, and we couldn’t be happier with the service. From start to finish, the process was professional, clear, and very well explained. The valuation was thorough and realistic, with detailed insight into the local market and current demand, which gave us real confidence in our decision-making. The team took the time to answer our questions and didn’t rush us at any point, making the whole experience feel personal rather than sales-driven. If you’re considering selling a property and want an honest, well-informed valuation, I would highly recommend Wisemove.
Scott · 22 January 2026
Agent replied · 26 March 2026
Thank you for your review, much appreciated.
★★★★★ 5/5
GoogleHad them to value our late parents property for probate, such a personal touch. Amazing service and the knowledge of Phil was invaluable. Excellent agency
Charles · 26 February 2026
Agent replied · 26 March 2026
Hi, thank you for your review, we are pleased to of been able to assist you and pleased you are happy with our service, all the very best for your future.
★★★★★ 5/5
GoogleExcellent service from start to finish. Olivia was especially helpful with my grandfather’s sale… friendly, knowledgeable, and very supportive. Would definitely recommend this estate agents.
Menna · 26 January 2026
Agent replied · 26 March 2026
Thank you for your kind review, it is very much welcomed and the Team at Wisemove wish you all the best for your future. Hopefully you will use our services again in the future.
★★★★★ 5/5
GoogleWe couldn’t recommend Wise Move highly enough! From start to finish, the whole process was handled with professionalism and efficiency. We have used them multiple times and the team kept us informed every step of the way, answered all our questions promptly and made it stress-free for us ⭐️
Louise · 26 February 2026
★★★★★ 5/5
GoogleExcellent team who helped me buy my first buy to let property and managed with its sited company. Highly recommended for buying. The knowledge and advice of this agent was second to none. It is also lovely to see a independent agent on Rightmove, Zoopla, On The Market, Prime location and members of the Guild of Property Professionals.
Jack · 26 February 2026
Agent replied · 26 March 2026
Hi, thank you for your review, we are pleased to of been able to assist you and pleased you are happy with our service, all the very best for your future.
★★★★★ 5/5
GoogleI was really impressed with WiseMove - they carried out a valuation very quickly and with great accuracy. The whole process was smooth, professional, and efficient. Highly recommend them for anyone looking for a prompt and reliable property service!
Sara · 26 January 2026
Agent replied · 26 March 2026
Thank you for your review, much appreciated.
★★★★★ 5/5
GoogleAn amazing agent, using to sell several properties, we have found them to be honest, open, transparent and customer focussed. We would highly recommend Wisemove to buy or sell from.
Julie · 26 February 2026
Agent replied · 26 March 2026
Hi, thank you for your review, we are pleased to of been able to assist you and pleased you are happy with our service, all the very best for your future.
★★★★★ 5/5
Google"⭐⭐⭐⭐⭐ Outstanding Service
Stress-Free Move!
I cannot recommend Wisemove enough! From the initial viewing to receiving the keys, the entire process was seamless and transparent.
A special shout-out to phill who was incredibly professional and patient, answering all my questions and keeping me updated every step of the way.
Their communication was impeccable from start to finish was absolutely first class
Jen · 26 February 2026
★★★★★ 5/5
GoogleFirst time using wisemove, first time buyers so pleased with all your help especially to olivia showing us around the property we fell in love with and keeping us informed with everything greatful for your help highly recommend ur estate agents :)
Caroline · 26 October 2025
Agent replied · 26 March 2026
Thank you for your kind review we have fed back to the team.
★★★★★ 5/5
GoogleI recently used Wisemove for both the sale of my old home and the purchase of my new one, and I couldn’t be happier with the service I received from start to finish. From the initial valuation to the final handover, the team were professional, proactive and genuinely helpful! Thank you Wisemove!
Will · 22 June 2025
Agent replied · 22 April 2026
Thank you for your kind review we have fed back to the team.
★★★★★ 5/5
GoogleI had a fantastic experience from the very beginning, they were incredibly professional, proactive, and kept me updated every step of the way. They made what can be a very stressful probate sale process feel completely manageable. I’m really pleased with the outcome and would highly recommend their services to anyone looking to buy or sell.
Maria · 5 March 2026
★★★★★ 5/5
GoogleWisemove have been incredible. Their efficiency throughout selling our property has surpassed other agents. The Wisemove hub allows effective, up to date communications on the progress of the sale without having to wait on telephones. …
Stephanie · 22 October 2025
Agent replied · 22 April 2026
Thank you for your kind review we have fed back to the team.
★★★★★ 5/5
GoogleWise move answered any queries we had and always responded really quick to any emails. Fitted us in for multiple house viewings. We worked mainly with Olivia and she was always on hand to answer any queries and keep us updated on the process.
Amie · 22 June 2025
Agent replied · 22 April 2026
Thank you for your kind review we have fed back to the team.
★★★★★ 5/5
GoogleI sold my property through wisemove, they are a fantastic estate agents, My property was not up for sale for long and they managed to find a buyer and the whole process has been great from start to finish. I would definitely recommend them they are great at what they do and communication is prompt and thorough. Will definitely use you again in the future. Thank you so much to the whole team at wisemove!!
Jessica · 26 April 2025
★★★★★ 5/5
GoogleGreat experience with Wisemove. The team were knowledgeable, approachable, and kept everything moving efficiently.
Communication was consistent throughout, and they made the whole process feel well managed and straightforward. Would definitely recommend to anyone buying or selling.
Tiana · 8 April 2026
★★★★★ 5/5
GoogleThe team at Wisemove were extremely welcoming and friendly. They were very helpful in explaining the process of purchasing my home and were immediate in responses to emails and phone calls. Very professional and friendly people!
Nathan · 15 April 2026
★★★★★ 5/5
GooglePhil and the Team at Wisemove Truly Go Above and Beyond.
Although I haven’t purchased a property yet, I felt it was important to share …
Rebecca · 22 July 2025
Agent replied · 22 April 2026
Thank you for your kind review we have fed back to the team.
★★★★★ 5/5
GoogleLovely people to deal with.
Good communication hope to deal with again.
Rhydian · 26 October 2025
Agent replied · 26 March 2026
Thank you for your kind review we have fed back to the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
