Bridgfords Ponteland reviews

★★★★★ 1/5

Trustpilot

Conflict of interest

I was lied to by the manager of one of the branches when I put my property in their hands to manage and realised the tenant was friends with one of the staff, I challenged this with the manager, as soon as I realised and was told that she wasn't involved in that side of things, she very much was, she was lettings and quite possibly advised the tenant against me. It was a complete conflict of interest, one that has cost me dearly and I tend to take the matter further, I have already been in touch with ARLA. There was much more besides but this is the main issue.

Eds · 18 September 2024

★★★★★ 1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

★★★★★ 5/5

Google

I have been dealing with Val now for a little while as a person searching in the local area. Always found the team and Val in particular to be first class. Very knowledgeable and professional and one of the best around in my opinion. Respond time lightening quick and always makes you feel at ease with a very friendly manner 10/10 keep up the brilliant work.

Jason · 16 August 2025

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

★★★★★ 5/5

Trustpilot

Holly & Nathanial @ Stockton Heath

I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything. Thank you for going above and beyond for me.

RL · 4 August 2026

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024

★★★★★ 5/5

Google

A big thanks to Val and the team at Bridgefords Ponteland for their help and support in selling our property. A very professional service with great communication and feedback all the way through the process. We would definitely use them again and recommend to anyone!! Regards Paul & Joanne Hyman

PAUL · 22 April 2024

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive. Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed

David · 13 June 2026

★★★★★ 5/5

Google

I had to deal with a couple of real estate agents whole the house I was living in got sold, I have to say that Bridgfords was the best. I dealt with Angela most of the time, who was really quite nice, friendly, cheerful and professional too. I got to meet other agents too who really friendly too. Great experience, thank you all.PositiveResponsiveness, Quality, Professionalism

Neveen · 25 October 2022

★★★★★ 5/5

Google

We ve worked with Angela for the valuation and sale of our property and she was great. She explained the process to us and kept us up to date for every step. She liaised with the solicitors, remained in constand communication with the buyers and dealt with all the enquiries that came through. Can't thank her enough ! Thank you Angela and Bridgefords !

Mihaliosz · 25 October 2022

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 5/5

Google

First class service from start to finish. I can’t begin to explain how important it is to get the right estate agent from the beginning to end process and Bridgfords would 100% be my choice every time! Bridgfords are one step ahead the whole way through and don’t think the service ends when you accept an offer, they constantly follow the whole chain through to completion and keep you updated along the way. A well established & approachable agent, with very knowledgeable & friendly staff, they have the infrastructure to deal with enquiries and viewings. I’d like to thank Val & her team from the bottom of my heart and hope we find our next home with you!

Helen · 26 October 2018

★★★★★ 5/5

Google

Outstanding service once again from Bridgfords Ponteland! I have experienced Bridgfords both as a purchaser and as a seller and I couldn't be happier with their service. The amazing staff are so professional and able to answer all enquiries quickly and clearly. As a purchaser they helped to organise and expediate my purchase process, and as a seller they got me a great offer on my property in no time at all. Truly a service that cant be beat! Thank you again to everyone at Bridgfords Ponteland.

Jon · 24 September 2024

★★★★★ 5/5

Google

We bought a house through Bridgefords Ponteland recently. The service was great. Valerie, Lucy and Heather were great. Always kept us informed of the progress and helped us every step of the way. Great service and communication. Would highly recommend.

Ekta · 22 April 2024

★★★★★ 5/5

Google

I would recommend Bridgfords over any estate agent in the village Val the branch manager has so much experience and knowledge of the area and market. I’ve used this estate agent twice now and both times sold my house in the first week. Staff are friendly and understand their customers and know what type of property you’re looking for and match people based on their needs. Putting your house on the market can be daunting but I felt much more at ease after speaking to Val she is the reason this estate agent has survived in Ponteland as long as it has total dedication to her job. Thanks again Neil and Claire Povey

Neil · 25 August 2024

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

★★★★★ 5/5

Google

Out of all of estate agents we used, Bridgfords Ponteland was by far the most helpful, professional, and friendly. Everyone we worked with provided such personal service and were always available for any questions we had which was appreciated especially as first time buyers. We couldn't be more thankful for the team at Bridgfords Ponteland and would highly recommend this dedicated group.PositiveResponsiveness, Quality, Professionalism

Jaclyn · 25 October 2021

★★★★★ 5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

★★★★★ 5/5

Google

I have just exchanged on my property using Bridgefords. I have used them in the past and found Val and her team very helpful and friendly.They keep you up to date regularly and if you have any issues they are straight onto it. I would highly recommend them and I would not go anywhere else.PositiveQuality, Professionalism

Dawn · 25 October 2022

★★★★★ 5/5

Trustpilot

The Best Professionals in Property Management & Client Relations

I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.

Edward · 12 May 2023

★★★★★ 1/5

Trustpilot

I moved out over a month ago and still…

I moved out over a month ago and still haven’t had a single update about the return of my deposit. Sadly, this is entirely in line with the level of service I’ve received from Bridgeford throughout more than five years of renting with them.

Roberta · 17 June 2026

★★★★★ 1/5

Trustpilot

Never contact me after numerous call…

Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.

Brian · 22 June 2026