Martin and Co Pontefract reviews

★★★★★ 1/5

Trustpilot

Lying, useless and money grabbing

I rented a flat through Martin and Co, in Birmingham, we contacted them multiple times through our time in the flat and never got any useful advice or help. They would book viewings in without telling us, so we had multiple strangers just walk into the flat!! And now we are in dispute for our deposit which they are refusing to hand over saying it "isn't on them". They have tried to charge us for numerous expenses, such as a dishwasher clean, the dishwasher was never even opened since we were there! When asking for proof of the long list of items we had to pay for they sent photos of clean items! Even they couldn't tell us why it needed cleaning and then just said it 'wasn't their problem'. They would then not reply for days when trying to resolve the deposit issue and lie saying they already replied and fail to show any proof. Hopefully we can get some answers soon. Avoid at all costs.

Izzy · 26 September 2023

★★★★★ 5/5

Trustpilot

lee street fulwell

The service i have received from Sarah and chris was amazing on the property at lee street.They were both extremely helpful chris on the phone and sarah at the viewing. No question was a problem and they really wanted to help unlike some other estate agents.I will not hesitate to use your company again when buying or selling a property.

June · 17 August 2022

★★★★★ 1/5

Trustpilot

Martin and Co

Poor service with unfortunate attitude agaist landlords. Martin and Co , Brighton written as a landlord.The Brighton branch of Martin and Co not only have hit a new low in service, have introduced tenants they claim as extemporary only to find on exit that these tennants have caused extensive damage to appartment and inventory but Martin and Co interim inspections tells us "everything is fine" when its not. Issues with Martin and Co , Brighton.- Tennants clearly breaking tenancy agreement but no issues raised by Martin and Co.- communication is poor it takes ages to get a response and they act withiout checking all facts - exit inventory reports are so poor and incomplete with critical damage not listed that leaves landlord massively financially exposed- cleaning services supplied thru Martion and Co are poor, having to ask cleaners to come back multiple times but results still poor.- if you complain Martin and Co instead of dealing with the issues with tennant and thier suppliers they critisise you as an unreasonable landlord for raising complaints. - staff have an attitude and dont want to deal with issuesOver the past 4 years trhe service that Martin and Co, Brighton supply costs you more in damage and losses, your better looking for a company that actually cares.

P · 4 September 2023

★★★★★ 5/5

Trustpilot

I spoke with Charlotte Bladon who has…

I spoke with Charlotte Bladon who has been a star. She was communicative and helped us through the process.All my thanks to Charlotte.

V · 26 March 2024

★★★★★ 1/5

Trustpilot

Utterly appalling…..

Utterly appalling at the Cambridge branch.Property with significant structural issues and in a poor state of disrepair and decoration. Landlord abroad and not being managed effectively on their behalf or the tenants. Just a conveyer of continual new tenants and no funding spent to keep it habitable and in good order. The maintenance company is abysmal turning up with no replacement parts and without adequate knowledge to repair anything. Check in and check out process also a sham, trying to be charged for oil that wasn’t there on arrival. Worst experience of a rental. We are thankful we never have to rent again. Please steer clear. If not, keep evidence of everything, as you will need it.

Consumer · 31 August 2023

★★★★★ 5/5

Google

Bought a house through this branch and dealt with Julie Duff. A couple of bumps in road along the way with COVID etc but Julie was always on hand to answer any queries and helped us from start to finish. Very good customer service and would definitely recommend to anyonePositiveResponsiveness, Professionalism

Phil · 16 June 2021

★★★★★ 5/5

Google

Due to Circumstances I had to rent my house out. I was very worried about it due to never doing it before and I loved my house. I meet up with Lucy and she could of not been any more brilliant. All the way though she was amazing. I’m not the easiest of people to deal with either. Thank you lucy. I hope to deal with your self on the future

Leah · 16 June 2020

★★★★★ 1/5

Trustpilot

Please stop using Martin and Co

I was a tenant with Martin & Co. I gave notice in July and started moving my stuff out with my tenancy ending 20 August 2023. Since I did not stay at the property from 20th July, I came back on 1st of August to attend my inspection to find out the viewing agents left my windows open and all my lights on, which was left on for a week. When I made a complaint I got a call saying that the viewing agent was new and very sorry. I told them I am not paying a week's electricity due to their neglegence. I was told that the complaints manager will speak to a director to see what can be done. Their response was that the agent denied that she left it open and that I had no evidence. Their investigation showed I did not have a claim. The dishonesty here on director and employee level is appalling and unprofessional. They never requested my evidence for their investigation and after I said but I have train tickets to prove I was not even in Birmingham that whole week due to work related travel, now all of a sudden I need to send them the evidence. I ask all Landlords to please not use them. If they can be this corrupt with tenants, just imagine how deceitful they are to you, the owner of the property.

Retha · 12 August 2023

★★★★★ 1/5

Trustpilot

AVOID Rochdale Martin and Co.

AVOID Rochdale Martin and Co. branch at all costs! I tried to rent a property through their office, and they said that I needed to first pass their financial check before they could proceed. They use Rightmove for their client checks, and they said that they had contacted Rightmove, and would let me know the result. They refused to even let me view a rental property until this was complete, even though I drove 4 hours to Rochdale to find a place to rent. And it's now almost than a month later and they still haven't responded to me. The property I was interested in has since been let to others...The staff were impolite and short tempered with me, as though I was wasting their time. I have never had such a bad experience with a letting agent before. Their office isn't even open to visit without a prior appointment. TERRIBLE!

George · 9 August 2023

★★★★★ 5/5

Trustpilot

We recently had an issue with our…

We recently had an issue with our property, Laura at the Birmingham branch went above and beyond to help us out with it, thinking outside the box. Laura is a credit to Martin & Co

Ian · 16 May 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. I recently rented a Martins and Co property for two years (two one year fixed terms). Never really had anything go wrong the first year so could not comment on their services.However, second year had incompetent workmen damage a washing machine whilst fitting it which one first use flooded the property. Then, when attempting to get my deposit back from Martins and Co. They attempted to gain compensation for a worn sofa and then proceeded to lie and say the damage was caused by a lack of a cover, which I provided photographic proof of a cover constantly on in various months of my tenancy.Moreover, they charge extortionate amounts for pedantic levels of cleaning (dust on one cupboard handle), one eyelash size hair found in the sinkRather than respond to my original emails questioning the decisions they sent auto response emails saying that my email did not meet the criteria to warrant a reply. I have rented from numerous companies across Nottingham as have my partner, both student and non student accommodation and they are by far the worst I have encountered. AVOID

Luke · 5 August 2023

★★★★★ 1/5

Trustpilot

Very unprofessional team

Be wary of their very unprofessional team. You will pay your rent, and they wouldn't inform your landlord and keep putting pressure on you to pay additional rent, and when you insist on verifications, they tell you their system failed to pick rents you paid. You run in problems as you are reported as owing several months of rentBe ready to receive threats from their unprofessional staff on issues they should think carefully before approaching you. I reckon it you get it worse when they sense that you are racially different from them.

Eric · 26 July 2023

★★★★★ 3/5

Trustpilot

Martins & Co team...improvement needed

Martins & Co team especially Rob, always ready to help and quite flexible. A professional guy with patience. However I will score them less due to the fact that they literally make you figure out the apartment and associated services yourself. I think one of their staff(the lady at the door) can make do with some politeness.

Adebayo · 17 March 2019

★★★★★ 5/5

Google

As a landlord, I have been very impressed with the service provided by Martin and Co., Pontefract. I would certainly recommend them to other landlords. They are professional and efficient, especially in managing maintenance and repair issues giving consideration to the needs of both landlord and tenant. Working with Clare has been a pleasure and long may it continue.

Helen · 17 June 2017

★★★★★ 1/5

Trustpilot

Our home

We let this company manage our property. It was newly painted, carpeted and with a brand new kitchen and now it is a disaster zone in need of complete renovation. We had a no pet policy in the house and this was clearly not upheld. I just wish I could add more photos to this review.

Yvonne · 26 October 2022

★★★★★ 1/5

Trustpilot

Didn’t receive applications

Found the perfect flat with them, good price and location. Went for a viewing, were really happy with it, and were told we would be sent applications. I was sent one a couple of days late, but my partner was not sent one at all. We both rang and emailed all week to ask for this to be sent over but it never was. I then rang today to find out that the property was no longer available and we couldn’t even fully apply.

Ellie · 10 July 2023

★★★★★ 5/5

Google

Great service, polite friendly team. Very responsive to emails and applications. Couldn’t fault at any point of our process. Thank you Carter n Luke.

Carter · 17 June 2019

★★★★★ 1/5

Trustpilot

I personally believe this letting…

I personally believe this letting agency only selects British nationals to let there properties because why would I apply to more than 8 properties and got none when I clearly work full time earn more than enough and not get a property. WHYYYYYYYYYYY IT JUST SCREAMS RACISM SINCE AUGUST WE ARE IN DECEMBER NOTHING YET!!!

Jessica · 22 November 2022

★★★★★ 5/5

Google

Staff are very responsive during the whole process. Viewing staff was on time and nice. I completed the purchase with them. Happy to recommend to others

Scofield · 27 October 2025

★★★★★ 1/5

Trustpilot

AVOID!

Would give 0 stars if I could. Please AVOID this company. I am a disabled individual and they have treated me with complete and utter disrespect and are now trying everything to get every penny from me. Our landlord was texting us personally saying one thing and the estate agent texting us another thing which caused a lot of stress and upset. The workers in the huddersfield office and rude, cannot communicate properly and quite frankly cannot seem to add their maths up properly! Please do yourselves a favour and avoid this corrupt and awful company.

Lewis · 27 June 2023

★★★★★ 1/5

Trustpilot

The woman I had to deal with at their…

The woman I had to deal with at their Norwich branch spent more time moaning to me about how busy they all were, before quickly switching from “you may need a guarantor” to “you will need a guarantor” & refused to offer a viewing on the property I was enquiring about before deciding to lecture me about the fact that for insurance purposes, landlords need a form referencing. While she was actually correct, I failed to see why she decided to tell me this when I never gave any indication that I objected to being referenced in the first place. It would be splendid if someone could tell her that she’s not the only person on the entire planet who is busy. We’ll all busy, I’m busy too. We all have lives to lead & jobs to hold down & we don’t have time to deal with - who is clearly a tea lady posing as an agent - “agents” who can’t decide as to whether a potential tenant might need a guarantor or who does need a guarantor. If she worked for me, she’d be flipping burgers in McDonalds. She’s a disgrace to the firm & she needs firing.You would expect this behaviour from some multi-national energy company who outsource their customer service operators - who can barely speak English - to third world countries so they can get away with paying them 0.01 rupees a year, but for a professional regulated organisation, I’d expect better. ….& in 3,2,1 “ Hello TheHonestPrussian, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?”Adorable…

TheHonestPrussian · 25 June 2023

★★★★★ 5/5

Google

In the short time we have rented with Martin & Co and as first time tenants we have found Michelle and her team provide an excellent service. Very informative and responsive. We can say Lucy is especially helpful as she has been the one who we have predominantly dealt with. Very professional yet friendly and personal. No complaints.

Tiger · 17 June 2017

★★★★★ 1/5

Trustpilot

Gets worse and worse

My local office gets worse and worse by the year. Since using them almost three years ago now, four members of staff have left. One in particular was very rude and stuck up. She was conversing with the management company behind our backs, slagging us off. Very unprofessional. The new staff are useless morons who don't seem to do anything and can't even reply to emails. The person in charge seems to do everything and can't even be bothered to send us the rest of the tenancy agreements. Every time something needs doing we have to keep ringing them or visiting them. They're a joke.

Ben · 21 June 2023

★★★★★ 5/5

Google

Recently dealt with staff and Martin & Co when purchasing our property, fantastic staff and very helpful throughout the process, thank you again.

Kyle · 7 November 2024