Fox & Sons Polegate reviews

★★★★★ 5/5

Google

Very outstanding performance.from Molly Anderson was with us from day one with the sale of my father's property at seaford we hit a rocky road but Molly pulled it out the bag I dont think Molly realised how excellent she was in doing her job so fantastic Molly was on the with me every other week all through out the sale of the property Molly done excellent job well done Molly

Karen · 20 September 2026

★★★★★ 5/5

Google

Simon, Annabel & Team From the very first meeting with Simon, I felt completely at ease about the whole selling process. He took the time to explain everything clearly and made what can be a very overwhelming experience feel manageable. Throughout, he kept me informed and reassured every step of the way. I was then assigned Annabel as my handler, and she was absolutely fantastic. She supported me through all the ups and downs both the happy and stressful moments and was always there when I needed guidance or reassurance. The process itself wasn’t easy, which was no fault of mine or Fox & Sons, but the team truly went above and beyond. They kept me consistently updated, chased when needed, and showed real dedication to getting the sale over the line. My only concern throughout the process was the solicitor firm recommended/used alongside the sale which the buyer was using. Unfortunately, my experience with them was very poor and added a significant amount of stress. Communication was lacking, and at times it felt like there were unnecessary delays, which made the process more difficult than it needed to be. I would strongly suggest Fox & Sons review the solicitors they work with for future sales. That said, the team Simon has built in Polegate is outstanding, and I wouldn’t hesitate to recommend them to anyone looking to buy or sell. Thank you again for everything!

Natasha · 11 May 2026

★★★★★ 5/5

Google

We have just sold a property with Fox and Sons and I wanted to make special mention of Molly Anderson who helped us so much during the sale process. Molly kept us informed of what was happening and made sure the sale went through. She was always so helpful and positive and kept the chain moving in the right direction. We are very grateful to Molly.

Louise · 11 August 2026

★★★★★ 5/5

Google

A big thank you to Danielle Lakin for her exceptional support throughout our remortgage process. She guided us through all the available options, secured us a great deal, and kept us updated every step of the way. Her professionalism and communication were outstanding. I would highly recommend Danielle and the excellent service she provides. ⭐⭐⭐⭐⭐

Nabakooza · 4 October 2026

★★★★★ 5/5

Google

Fox & Sons are currently in the process of supporting us purchasing our first home. From the outset they have been incredibly helpful, honest and communicative. The whole team are great - however, I have to single out Annabel - who has provided us with an outstanding service from the very start. She has worked to support 2 very nervous FTB with their many questions and concerns and recommended an incredible broker (Nick R) who helped us acquire a fantastic deal on our mortgage in a rush before rates jumped up. She has also pointed us in the right direction for other services we required and her recommendations have panned out very well for us so far. Annabel is a real credit to the branch. Simon and Gregory, I have never met - but both great on the phone and nothing is ever too much trouble.

Charlotte · 11 April 2026

★★★★★ 5/5

Google

I had a very positive experience working with Annabel during my recent property purchase. She was professional, responsive, and extremely helpful throughout the whole process. Annabel was always quick to follow up with the solicitors and kept things moving forward, which made a big difference during what can often be a stressful time. Her communication was clear, and she was always willing to help with any questions or concerns. It is not often you come across an estate agent who is so proactive and supportive from start to finish. I would highly recommend Annabel to anyone looking to buy or sell a property. Thank you again for all your help and dedication.

Vugar · 11 March 2026

★★★★★ 5/5

Google

I would like to share how very happy I am with Polegate Fox and Sons team Simon, Annabel, and Gregory are Amazing! I was especially impressed with Gregory at my latest viewing he was super confident, polite and friendly 5 stars!🌟 Great job. I would also like to say how impressed I am at how regularly they stay in touch, updating me most Fridays and discuss plans going forward. Annabel is always a absolute joy to speak to. They are confident they will find the perfect family for my home. I would highly recommend these guys they go above and beyond. Thank you!

Samantha · 11 February 2026

★★★★★ 5/5

Google

Our house had already been on the market for 12 weeks with another estate agent before we met with Annabel from Fox and son's. We were feeling dispondant and felt our house would never sell. Annabel was like a breath of fresh air and assured us she could sell our house. Within a week of our house being on the market with Fox and Son's we were offered the full asking price. Annabel at fox and Son's had been true to her word. The team at Fox and Son's then continued to help us with all the rest that comes with selling and buying properties. They advised us on surveyors and solicitors but we never felt pressured into using someone they suggested. The team at Fox and Son's were always at the end of the phone to help us along the way. If they could not answer our question they would find out the answer. If in the future we decided to sell again we would definitely visit Fox and Son's Polegate as their service was 10/10

Samantha · 11 February 2026

★★★★★ 5/5

Google

Annabel was really she helped my husband and I buy are house and as we were selling our flat back in London to complete the purchase it was very stressful but Annabel reassured us every time and earlier this week we were able to complete our purchase. Annabel has been very friendly and kind in all our interactions and extremely knowledgeable. I am so happy to have been able to work with her and Fox and Sons

Tamanna · 19 December 2025

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 5/5

Google

We have recently purchased a property with the support of Annabel. When we started looking for our new home Annabel was very quick to arrange viewings at a time that was convenient to us, she recommended properties to view based on our requirements and she just seemed to know us within minutes of meeting us. We ended up putting an offer in on a property that I didn’t even want to look at but she encouraged us to look and we fell in love. From putting in an offer to completion Annabel’s communication was outstanding, she was patient with our questions and when we had a problem she was straight on it, finding the answers we needed. I can honestly say that Annabel made what is known as a stressful process much less stressful and bearable. I also want to praise the other staff in the office that when Annabel wasn’t available, we’re always friendly, approachable and ensured messages were passed on promptly. We set out not wanting to use a company with a chain but I wouldn’t hesitate to recommend the branch or use them again if I ever wanted to sell or buy.

Rachel · 17 September 2025

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling and disgraceful…

Absolutely appalling and disgraceful service from Fox & Sons Lettings. Morgan Wilde (Crawley branch) and Olivia Rennie (Haywards Heath branch) completely failed in their duties while I was paying full management fee. They left my property vacant for over five months on purpose, ignoring at least two eligible tenants who submitted enquiries - both never received any response. On top of that, they kept presenting me with tenants who were completely unsuitable for the flat, people without jobs. This shows a shocking disregard for my property and finances. I had to constantly chase them to carry out even basic management duties, and their excuses were pathetic. Their negligence, unprofessionalism, and complete lack of accountability cost me thousands in lost rent. I had to constantly chase them to do even the most basic management tasks, and their excuses were pathetic. When I went to another agent, my flat was rented in less than 48 hours - proof of their incompetence and negligence. I strongly advise anyone not to deal with Fox & Sons letting department, especially Morgan Wilde at Crawley and Olivia Rennie at Haywards Heath. They’re disgusting, dishonest, and their behaviour utterly unacceptable. I am taking this further and I will not rest until I get a proper explanation and resolution. Shame on you Morgan Wilde and know that your dishonesty and dirty play will cost you in life.

Gomez · 20 March 2026

★★★★★ 5/5

Google

Simon and Annabel were amazing throughout our process of buying and selling. Responsive, proactive and very supporting right until the end in an especially difficult situation. Would fully recommend and certainly be going back to them if I was to ever sell again. Thank you so much for all your help!

Lewis · 11 February 2026

★★★★★ 5/5

Google

From start to finish Fox and sons polegate were amazing. All were helpful, professional and went above and beyond! Would definitely recommend!

Cassandra · 11 August 2026

★★★★★ 5/5

Google

I cannot recommend Annabel and the team at Fox & Sons, Polegate highly enough. We had problems selling our home initially (with another agency) but Annabel was proactive in approaching us, extremely positive and knowledgeable about marketing to her prospective clients and getting a sale quickly……and she did just that, within a few days! Annabel kept in touch and updated us, even helping in the process of selling our other property. She remained diligent, always rang us back and answered all our queries. The team gave us a high level of service in what can often be a stressful time and we are very grateful to them. Annabel is extremely professional and with a friendly approach.

Julia · 12 October 2024

★★★★★ 5/5

Google

I have had an amazing experience at this Fox & sons while looking for a new home! I couldn’t have done it without Molly who helped me with property search! She was very helpful, answered all of my questions and found properties that fit all of my needs! Thankyou so much

Lilly · 11 September 2026

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 5/5

Google

A big thank you to Simon and Annabel for your fantastic service as always. Professional and informative. Highly recommend this branch :)

Louise · 11 April 2026

★★★★★ 5/5

Google

Annabel kept me sane during the moving process and when the chain fell through found another buyer quickly. Professional and kind.

B · 11 April 2026

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

Annabel Vega and the team at Polegate Fox and Sons have been outstanding. We loved our home and the decision to sell was difficult but necessary. Our experience with Annabel and the Polegate team was simple, smooth and nothing was too much trouble. They understood the love we had for our home and I have no doubt that they translated this when showing potential buyers around. Our property was sold within a few weeks and they have been on hand at every step of the way helping with the conveyancing process. The experience with the estate agent we purchased through highlighted just how great Annabel has been, going above and beyond. I would not hesitate in recommending them as a team and a personal recommendation for Annabel. Laura, Polegate

Laura · 10 April 2024

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number. When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Millie · 31 July 2026

★★★★★ 5/5

Trustpilot

Excellent throughout the whole process…

Excellent throughout the whole process from marketing, identifying buyers, communications and securing sale. Excellent offer negotiators. Highly recommend Thomad and Jack

Est · 28 September 2026