Trusted Agent profile · Pocklington
★★★★★
723 reviews across 3 platforms
77 Market Street, Pocklington, York, YO42 2AE, YO42 2AE
Hunters's office in Pocklington, at 77 Market Street, is rated 2.7 out of 5 across 723 reviews on three platforms, including 90 Google reviews rated 5.0.
90
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
615
Reviews on Trustpilot
Business-wide
Every review we hold for the Pocklington office, from every platform, shown as written. First names only.
5/5
TrustpilotHunters Filey excellent easily deserve…
Hunters Filey excellent easily deserve five stars particularly Aimee and Beth. Overall this Estate Agent is one of the best we’ve ever dealt with I don’t understand the low review for Hunters overall, but that cannot be applied to Hunters of Filey.
1/5
TrustpilotLeaving flats on zoopla that have been…
Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score
1/5
TrustpilotDo not use for rentals
Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.
1/5
TrustpilotDo not use for rentals
Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.
5/5
GoogleWe chose hunters to sell our home and we are so glad we did. The experience from start to finish was brilliant. Everything was very professional and communication was excellent. We would definitely recommend using hunters to family and friends. A big thank you to Natalie who made a stressful process much easier and always kept in touch every step of the way!
1/5
TrustpilotI would never ever used this Company…
I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!
1/5
TrustpilotWorst estate agent I have ever dealt…
Worst estate agent I have ever dealt with. I was told lies from the very start of the sale of my house. Staff do not get back to you having to chase them all the time, they didn't seem to have a clue what was going on. Had I been given correct information from them at the very start I would have been able to make an informed decision regarding who I sold my house to. When I complain they did not even have the decency to contact me personally. Absolute disgusting customer service.
5/5
TrustpilotExceptional ongoing service
Our house selling journey has been a difficult one but despite this, Hunters and particularly Emily Ryan have gone above and beyond to support, advocate and ultimately sell our home! Thank you Emily, you have been exceptional during this stressful time.
1/5
TrustpilotWaste of time - No show
Me and my partner travelled from out of town to have a viewing with Jesse Oteri today. Everything seemed fine until we arrived at the address and were completely ghosted by him. He wouldn't answer his phone so we rang their office who also couldn't get a hold of him. Avoid any dealings with Jesse as he's is unreliable, has poor time management and communication skills and is a complete waste of time
4/5
TrustpilotHunters Estate - Demi May
Demi May was my first point of contact who communicated effectively and efficiently between me, the buyer, and the seller. Demi was amiable, astute listener and professional in the way she facilitated the next steps of the purchasing process. Her effective communication skills enabled me to secure multiple viewings with ease. I would strongly recommend Demi May to any company who is looking to appoint someone reliable, kind and proactive. Indi
5/5
TrustpilotSelling our house has been tough
For the last year we have been selling our house, which has been extremely hard as there have been a lot of twists and turns not all good, But the staff at Hunters have been wonderful, they have helped us with everything from helping me write emails and chasing solicitors. Paula and mostly Michelle have gone above and beyond they have been wonderful and have made something I was dreading that little bit easier, Thank you for everything 😊
1/5
TrustpilotJust shocked at how I have been treated...
Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!
5/5
FacebookIan and Claire have sold two houses for my father and me in the last year. Their service has always been excellent, never less than totally professional. When some problems arose while selling my father's house, Ian went above and beyond what could be reasonably expected to help resolve the problems and maintain the completion date. I have absolutely no hesitation in recommending them.
Thanks David, what a lovely recommendation. We were delighted to help you and your father with the sales and when you visit please make sure you say hello. Thanks for the work it’s much appreciated! Regards Ian and Claire
1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID I rented with Hunters for 6 years and had a terrible experience, on the face of it they leave you to your own devices which granted is welcomed when there are no issues however if one should arise they're nowhere to be seen, I've had leaks and holes in my ceiling including a bust pipe and a seeping waste pipe (only 5 months after we found out it was unsafe to live there), they took months to come back and contact, each time it was sarcastic with statements such as 'well were not sat on our Larry's' - that was from a 'Director'- all while myself and small children suffered. The landlord had to continually be contacted directly for him to resolve issues (not like we were the type which complained but a hole in the roof will do that to you). the Inspections lasted 45 seconds and continually either didn't show or rescheduled as they were overrun and 'cannot run into their lunch' - just dont overrun would be the answer. Very surprised Jack Berson or Jonny Malkinson do not have more of a feel to how their business is ran on a daily basis, should likely remember the landlord is not their only client!!!!
5/5
TrustpilotThe Amazing Sandra
I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)
5/5
TrustpilotMy brother and I contacted Hunters…
My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.
1/5
TrustpilotExtremely disappointed with this firm
Extremely disappointed with this firm, wanted to purchase a property and have waited a year for a viewing to be told it's now got a offer. A year ago offered a cash purchase and was given two appointments for viewings on the property both cancelled and the property taken off then relisted 6 months later asked for another viewing numerous times to be ignored and fobbed off. Finally after months for another viewing appointment to be cancelled again and told it's sold. It's been a year completely unprofessional, long time a year to be on the market especially when it could of sold a year ago. Would not recommend very slow at getting back in touch. Poor communication Extremely poor
4/5
TrustpilotAlways happy to deal with Tracy and…
Always happy to deal with Tracy and Alison from hunters. I have rented a property for nearly 4 years and really pleased with the efficient service they provide. I would definitely recommend Many thanks
5/5
TrustpilotReally happy with the service, thank you
I've lived in a Hunters rental property for almost 4 years now, and I'm very happy with the service, thank you. Russell and the team are really helpful and make everything easy to understand. Highly recommended!
1/5
TrustpilotHorrible Company, Do not use them.
They are very lazy with their work and don't try as much compared to other firms we've interacted with. They made multiple basic spelling mistakes in the detailing of certain properties, such as 'life support' instead of 'lift support' and somehow misspelling 'appliances'. They also have poor communications between potential tenants and letting people, telling us 15 minutes AFTER the designated time that the tenants would not be coming, even though the arrival was booked a week in advance.
5/5
TrustpilotI recently sold 3 houses with Hunters…
I recently sold 3 houses with Hunters in Gateshead and I have to say Hunters did a job a great job for me. A couple of the sales were not straight forward but they managed to get the sales over the line and and showed great worth ethic and professionalism. Rob is always on the other side of the phone going the extra mile to help out. They also managed my rentals and did an amazing job finding me great tenants. I have no doubt in recommending their services to anyone looking to buy sell or rent property in Gateshead and around. Anthony Jowers
2/5
TrustpilotReally slow in replying to anything pretty much
If you ever need them pretty much they are very slack in responding to emails or phone calls. We moved out of our house on 2nd July and have only got our deposit back today (16 days later) this is with no disputes. Basically if they want something they will be quick to act, if you require something they'll fob you off, and they're taking over yorkshire by the sounds of it.
1/5
TrustpilotI would give zero it i could
I would give zero it i could. In disrepair for two years. Dont know were to start. Electics, mould, guttering, blocked toilets, firealarms. Dog poo on the floor when moving in. Overgrown ivy on the walls etc etc. im begging you dont rent from them. Fail to attend apointments etc
5/5
GoogleWe have found the whole of the Pocklington team extremely helpful, very friendly, but professional. They are all proactive, and they make things happen! One of the best things we found about Hunters is the excellent communication; we had feed-back often within an hour, and always by the following day. That is important. Thank you.
Thank you for leaving us a review! We are so pleased to hear that you are happy with the service you have received from us.
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