Every review we hold for the Pocklington office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotWell what can I say…….
Well what can I say - our journey started in February 2022 with a random visit to Wyndthorpe Chase in Doncaster. This is when we first met Alistair and Rachel’s and loved the site, it’s space, quality of build and the HH sales teams approach and openness. We have now purchased more than one property and feel as though our decision to invest our future in this site is 💯 sound. We have had our issues, highs and lows but that’s just par for the course…. Fantastic on-site support and honestly we are now friends with the site staff and feel part of the HH family..Our only negative is - The customer service team at head office are slow to react to snagging issues and require constant chasing.Overall we have had a positive experience with the HH team at the Wynthorpe chase development and love our purchases. Thanks guysJASON & MARY
Mr · 28 July 2022
Agent replied · 23 August 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotThe sales process has been a really…
The sales process has been a really positive experience at Thoresby Vale.Michelle has been helpful and friendly throughout, including providing support on the various options available and sending photos as the build progresses.
Tony · 11 June 2022
Agent replied · 23 August 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotSuch a fantastic experience reserving…
Such a fantastic experience reserving our home with Jane at Highfield Manor, Fixby. From start to present Jane has been amazing and we cannot thank her enough for making the process as stress free as possible. Highly recommend.
Melissa · 30 August 2021
Agent replied · 23 August 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotPoor build quality and appalling customer service
Very poor developers.Two issues..1st Poor build quality, not luxury at all! Workmanship poor, door frames, bay windows not level. Electrical and plumbing issues. Poor quality and faulty fittings including scratched windows and faulty carpets. And that’s before the poor decorating.2nd Customer service is not their strong point. They seem good before the sale and after they won’t return calls, reply to emails to get the defects fixed.Fundamentally only buy a property if you have the patience of a saint, a great lawyer who can put protection in place and/or the money to fix the defects.Stay well clearThis response is laughable…High Gables Pocklington now you know who I am!
Julie · 18 July 2022
Agent replied · 23 August 2024
Hi Julie and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our Yorkshire customer service team is looking into your review. If you have any further queries, we would urge you to contact yorkshirecustomerservices@harronhomes.co.uk.
★★★★★ 5/5
TrustpilotIt's a very good planned houses in this…
It's a very good planned houses in this newdevelopment area. I will definitely recommend to have a look. Jackie is very cooperative and supportive.
Prakash · 1 May 2023
Agent replied · 17 June 2024
Hi Prakash and thank you for taking the time to leave a review. It’s great to hear about your experience. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotHad such an amazing experience with…
Had such an amazing experience with Harron Homes. Jane has been nothing sort of exceptional. She is unbelievably knowledgable and so thorough! Absolutely unreal customer service throughout and we can’t move into our new dream home! 😍
Steph · 22 October 2021
Agent replied · 23 August 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotA fab experience at Highfield Manor
I’m only at the beginning of my journey with Harron, having just reserved my plot, but the help and information I have received so far has been first class. Jane and Claire at the Highfield Manor development are friendly and knowledgeable and even though I’ve needed a lot of time to reach decisions, Jane has never rushed me and has instead been supportive. I’m looking forward to completing my journey with Harron
Michelle · 14 April 2023
Agent replied · 17 June 2024
Hi Michelle and thank you for taking the time to leave a review. It’s great to hear about your experience at Highfield Manor. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotExchanging contracts for plot 55…
Exchanging contracts for plot 55 oaklands Heath was made extra special by jaqui and Sheridan. Jacquie made the choosing the options enjoyable and easy.
M · 14 April 2023
Agent replied · 17 June 2024
Hi and thank you for taking the time to leave a review. It’s great to hear about your experience at Oaklands Heath. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotHarron Homes East Midlands awful customer service
We noticed that a pipe coming out of a wall on the exterior of our new build, had caused severe mold like green discoloration. I emailed Harron Homes North Midlands and spoke to (removed after a complaint from Harron Homes), who was most unhelpful. She tells me it is a blow off pipe for the boiler, but this is in the Kitchen and the pipe in question is 20ft away backing onto the lounge. She refused to assist anymore or put me in touch with the actual survey dept until I provided her with proof of yearly service of the boiler? Crazy that you have to provide proof of maintenance to get an answer to a simple question. This and other issues means I regret ever buying a house from Harron Homes. Once they have your money, customer service comes a poor second from then on. Please also not the same reply template from Harron Homes on trust pilot. Word for word. So just so they can identify me as a real buyer my details are... Steve Scott Lavender Fold site Barnsley purchased In 2020
Steve · 7 June 2022
Agent replied · 23 August 2024
Hi Steve and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We have liaised with the North Midlands customer care team and we are aware they have been in contact with you regarding this issue. If you have any further queries we would urge you to contact northmidlandscustomerservices@harronhomes.co.uk.
★★★★★ 5/5
TrustpilotA credit to Harron
Just reserved our plot at Laughton Gate, and we honestly can’t thank the sales staff enough, he’s helped our dream become a reality! Right from the site office opening on the new development, either my partner or myself or both have been into the site on an almost weekly basis, waiting for the plot we wanted. We have been greeted by a warm welcome and a friendly smile every time. Nothing has been too much bother, and thanks to him we have secured our fabulous plot and we can’t wait to move in!!!!!
Lisa · 30 May 2022
Agent replied · 23 August 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotDon't ever rent from this company
Don't ever rent from this company. They are liars and thieves. They change existing rules per pets and smoking , they invent lies to keep security deposits. They are so bad the employ a team of negotiators to buy their way out of the situations they know are illegal
Charles · 30 August 2024
Agent replied · 23 October 2024
Hi Charles and thank you for taking the time to leave a review.Unfortunately using the information you have provided, we’re still unable to locate your details on our database. We have now flagged your review to Trustpilot in order to try and verify that you’re a customer of Harron Homes. Many thanksHarron Homes
★★★★★ 4/5
TrustpilotAll in all, great!
We have just completed and moved in to our beautiful new home on the Hawthornes in Carlton. The purchasing journey was ‘ok’. Communication wasn’t as I’d hope - neither forthcoming or consistent, equally I’ve not received any communication from sales since moving in to feed back, however it has to be said that Zak the site manager is utterly superb. Everything he has promised; he’s delivered and you can tell he takes real pride in his work. Snags are few and far between and we absolutely love the house, which of course is the main thing! Also, Sam who oversees Part Exchange has to get a mention; she took all the stress out of the process, an absolute credit to Harron. You hear horror stories, however the end product is the most important thing, and we couldn’t be happier with our house.
Matt · 5 May 2022
Agent replied · 23 August 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotOrdered a new house in selby at their…
Ordered a new house in selby at their exclusive development..Stunning homeWell built from what ive seen.Julie is the sales person who has managed this she is great.. chatty and helpful..Recoemmend then.Ive had barratt houses in the past these are on a different level
Craig · 18 November 2019
Agent replied · 23 August 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotAvoid Avoid Avoid
Do not buy your home from Harron! The house we completed on is in such shockingly bad state I can hardly believe someone would build anything like it. It looks like its been built by a child. We have crooked walls, radiator on the wrong wall, missing extractors, several scratched windows, even cracked patio doors. Massive gaps under internal doors, we have bahtroom doors not possible to close as the lock is lower than the opening on the frame etc etc etc! We have been living in the house for almost 4 months and our snag list (with over 200 items) is being ignored by the site management who are beyond useless. We tried to raise our issues with customer care but they ignore us too. There seem to be no one even slightly interested in helping us, there is no apology, no response, nothing. I absolutely hate the house that was supposed to be our forever home. Its so sad. Do not make the same mistake. Avoid at all cost!
Golo · 26 April 2022
Agent replied · 23 August 2024
Hi Golo and thank you for taking the time to leave a review. Unfortunately using the information you have provided, we’re still unable to locate your details on our database. If you have any further queries we would urge you to contact yorkshirecustomerservices@harronhomes.co.uk.Many thanksHarron Homes
★★★★★ 5/5
TrustpilotWe have our dream home
Reverdale park Annette has been amazing from start to finish, thank you so much 😊
Arlanda · 11 November 2023
Agent replied · 17 June 2024
Hi Arlanda and thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron home at Riverdale Park. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 4/5
TrustpilotThe sales team ( Tracey and Joanne)…
The sales team ( Tracey and Joanne) were amazing they couldn’t do enough for us when we were buying our home also Todd has been very helpful with the after care.Our home is beautifully designed and we love living herePlot 104 meadow veiw
Ci · 18 September 2019
Agent replied · 23 August 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotLived in our home 4 years
Lived in our home 4 years, the roads are still not finished, the shared gardens and common areas are not finished or taken care of. Gave up on snagging. You pay a lot for a home and it’s not the dream you were promised!Apparently can’t find me, using my name, worrying to say I purchased a home from them. Also quick to reply to trust pilot as it’s in the public domain, you message customer service and your ignored for months.
Carrie · 6 April 2022
Agent replied · 23 August 2024
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Please contact our Yorkshire customer care team at yorkshirecustomerservices@harronhomes.co.uk.
★★★★★ 5/5
TrustpilotAnn our sales executive as been amazing…
Ann our sales executive as been amazing she as & is there for us every step of our way to purchasing our new property cannot say enough on the service she as offered us & we feel we have gained a new friend X
EElizabeth · 2 November 2024
Agent replied · 23 November 2024
Hi Elizabeth and thank you for taking the time to leave a review. It’s great to hear about your experience at Brierley Heath. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotTrying and failing to get basic…
Trying and failing to get basic snagging sorted for over 2 years. Happy to leave your house with faulty electricals.no one from the head office answers the phone, email after email after email to customer service go unanswered and ignored. Our delvelopment was finished well over 12 months ago and the road isnt finished yet - pot holes absolutely everywhereRead all the 5* reviews - the vast majority of these are before purchase / handover so not really a fair reflection! And they try to push you to put a positive review before you get your house - i know for a fact because i was offered a bribe to put up a 5* review when buying, see its still going onShocking and shameful, they truly are a disgrace to the housing industry
Alex · 4 April 2022
Agent replied · 23 August 2024
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our Yorkshire customer care team will be making contact with you to find a suitable resolution.
★★★★★ 5/5
TrustpilotExcellent experience with Ann at Brierley heath
Excellent experience with Ann at Harron Homes, Brierley heath.
Aron · 13 December 2025
Agent replied · 24 December 2025
Hi Aron, thank you for your fantastic review. We’re delighted to hear about your excellent experience at Brierley Heath and how well supported you felt throughout your journey.
Ann will be thrilled to receive such lovely feedback, and we’re so pleased you’re enjoying your new home. Wishing you every happiness there!
★★★★★ 5/5
TrustpilotNevisons Fold reservation
I've reserved a house on the Nevisons Fold development and so far the service has been amazing. Janette, who has helped us with our reservation, has been great. She's very knowledgeable, answered every question we had, explained things thoroughly, and is always on hand over email or phone. I can't thank her enough for her advice and reassurances.
Miss · 23 June 2025
★★★★★ 5/5
TrustpilotReservation at Thorpe Meadows
We have just reserved our plot at Thorpe Meadows, Chesterfield and we could not be happier. The service we have received from Matt Elliot during this time has been exceptional. Matt has made the process effortless and the help we have received from him to reach this stage is the main reason why we are already counting down the days to move in. Thank you again Matt, we have our dream home pending and it is thanks to you.
Laura · 3 May 2022
Agent replied · 23 August 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotHarron home at Brierley heath have been…
Harron home at Brierley heath have been wonderful. Both Julie and Karen have been absolutely amazing and supportive. Julie is an absolute diamond. We have been looked after every step of the way. If i could give 10 stars I would.
Cindy · 31 March 2020
Agent replied · 23 August 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 4/5
TrustpilotPurchased a new build on Phase 2 at…
Purchased a new build on Phase 2 at Crich and used the P/x on our home to help purchase the property.Overall Harron homes gave us a fair price for our home and it was fairly straight forward.Ann the sales lady kept us fully informed on the progress of the new build and was very helpful with helping us choose extras etc for the new home.We had regular photos showing us the progression on the build too.When buying a new home it isn’t like buying a new car expect issues with the new home.The only criticism I have is the snagging work took too long to complete but I accept Covid played a part in that.Overall we love the house and the area.Thanks again to Ann and Daz the snagging expert who did a great job rectifying our issues.Andy&Helen
Andy · 9 March 2022
Agent replied · 23 August 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
