Connells St Budeaux reviews in Plymouth

★★★★★ 5/5

Google

Right from the very beginning of our journey to sell my mother in law's house, Sophie was the estate agent who stood out from the others we asked to value the house. She was so positive and confident in her valuation and I immediately trusted her judgement. We feel so lucky that we chose her. She guided us through the whole process and was at all times available to talk to or rang back as soon as she could. She answered emails so promptly; we were never left waiting for a response. She was calm, kind and incredibly professional. She managed to get us £5k above the asking price which is no mean feat in today's market. My mother in law, who is 93 years old, wanted me to ensure that Connells are aware of how good Sophie is at her job and the whole family greatly appreciate all that she has done to help and support is through what is a difficult and stressful time. Many thanks, Sophie, Lisa and the team at St Budeaux!

Kathleen · 18 July 2025

★★★★★ 5/5

Google

Madeline was great throughout the purchase of our property. There to help and always quick to respond whether that be phone or email. Gave us house tours with good information about the property and area without overbearing us. All questions asked she answered and anything she was unsure of she got the information promptly. Another honourable mention is Sophie, who was also great throughout the process. Always there to help and find out relevant information regarding our purchase, and any enquiries that were made were dealt with swiftly.

Mason · 10 July 2025

★★★★★ 5/5

Google

There's not enough stars to rate Sophie Berry and her team on here but from the start I found them very professional & very knowledgeable about the current market. Connells St Budeaux were also the cheapest with their selling fee's so I went with them over the cost and also by first impressions. Before the details went live with my home they also emailed me a copy so I had the option if I wanted any changes to be made which is great. They've also kept me up to date with everything via email, text message and their portal app. House went live on the market 3rd June 2025 with an open day booked for Saturday 7th June 2025. Bookings started to come in immediately & my house was sold by this morning Monday 9th June 2025. So in less than a week Sophie & her team had my property listed up for sale and sold. I also have to recommend Ross Ellis who is their in house mortgage advisor. Whilst I tried a couple of independents prior all I was told was that my mortgage was best left as is. Ross Ellis told me when I booked an appointment with him that he was certain he could find me other better deals that hadn't been offered to me before. He wasn't making it up, he come up trumps on a better deal for me mortgage wise which would also allow me to have a slightly bigger mortgage for not much more money than I am currently paying a month. Without him and his knowledge I'd of just renewed my mortgage with NatWest at a higher interest rate. Can't thank you all enough at Connells in St Budeaux Plymouth

James · 15 June 2025

★★★★★ 5/5

Google

Once more we want to say thank you to Madeline Leppard for selling our house very quick,smooth and easy.We had been struggling with previous estate agent as our selling process didnt move for a couple months.When we contacted with Mady she arranged a client to see our property in the same day our house appeared on the market and on second day we had a viewing and sold it.That was incredebly suprising that we could sell the house so quick and easy.All the process and comunication with Connels agents went smothly and with no problems. Their communication was consistently clear and timely, keeping us informed at every step. Highly recommend Mady and Connels agency to everyone who want to sell their house with great support .

Aleks · 11 March 2025

★★★★★ 5/5

Google

I would like to thank a little star called Maddi. We are in the process of buying a property through Connells in St Budeaux. We had just come through a disappointing experience of losing a property, the sellers withdrawing just before exchanging. Maddi has gone above and beyond, her patience is endless and she always has a smile. Very pleased to say she has already saved us money by putting us in touch with the conveyancing solicitors and the surveyors that Connells work with. Once again thanks Maddi you are an asset to Connells🙂

Lesley · 19 November 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I recently did my mortgage with Ross at Connells in St. Budeaux. Ross has been amazing and so efficient. He kept me up to date every step of the way and got my mortgage offer within a matter of days. His help didn’t stop there though. As a first time buyer he really explained everything clearly to me and has been on hand to help with completing solicitor paperwork among other things right from the start. His communication is top and he makes himself available to me, even in the evenings or on his day off! I can’t recommend Ross highly enough and I will be recommending him to all of my family and friends.

Adam · 2 May 2025

★★★★★ 2/5

Google

We recently used Connels and I have to say, it was a bit of a shambles. We had quite a few very late cancellations, some even on the viewing day, when the houses had closed 24 or 48 hours before hand and they were late to inform us (which as we were travelling from far was a problem). On our last visit, they didn't show up, and the tenant was kind enough to show us around herself! Their sharing of information between offices in Plymouth is terrible. We were a solid buyer (we have just closed in 8 weeks with our other agent), and we were very clear to them about what we were looking for, what our budget was, and we gave them plenty of warning that we were driving to visit in block viewings. Yet, when they were making late cancellations, and we tried on our own to replace them last minute, we were told by other Connels offices in Plymouth that they wished they had been given our details because they had loads they could show us, but nothing they could show at late notice! I think this office must miss out on a lot of available business and revenue due to disorganisation. The only reason they haven't got one star, is that they have followed up with me a couple of times since our last visit with them, and that shows at least some level of organisation going on!

HLa · 23 October 2023

★★★★★ 5/5

Google

Where to start with my experience at Connells Estate Agents? To say it was remarkable would be an understatement. As a first time buyer, I was full of trepidation, not knowing what to expect. The moment I stepped foot inside Connells, their team made me feel immediately welcome. Jasmin and Lee were my guides. They took me through the maze of documentation and procedures with patience and in-depth knowledge that could only come from years of expertise. Jasmin, particularly, went above and beyond. Despite her bustling schedule, she took the time to sit with me, guiding me through form after form with calmness. Her welcoming demeanour was a breath of fresh air, making what could have been an intimidating process instead feel like a friendly chat over coffee. Without a doubt, Jasmin is a stellar asset to Connells. Lee, also incredibly impressive, always promptly responded to my queries on the same day. His professionalism and diligence were noteworthy. His dedication, combined with his knack for clear and concise communication, made my journey so much smoother than I had ever imagined. Thankyou!!! I want to emphasise that this isn't simply a review but an acknowledgement of the extraordinary service I received at Connells. With the stress of my current circumstances, the team went out of their way to make me feel at ease and in control. This is exactly how a business should be run. In comparison to other estate agents I've interacted with, none have even come close to the high standard of service Connells provided. I can not recommend them enough. To anyone looking for a supportive, efficient, and approachable team to guide them through their property journey, Connells is the only name you need to remember. Thank you, Connells. You've set the bar high for customer service. Other businesses, take note! This is the gold standard.

Ryan · 23 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

The help and service we received from the team was exceptional. A big thank you to Sophie, Ross, Maddie and Lisa. Telephone calls were always answered promptly and the team always phoned back when they said they would. We always felt supported and kept in the loop with progress.

Joy · 21 February 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

I would like to say a big thank you to Maddie and Connells for your support so far on mine and my partner journey looking for our first home. We are so delighted with your support and we look forward to the day of exchange.

Jodie · 21 February 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Plymouth Mutley Branch - what a joke

Plymouth Mutley branch is possibly the worse estate agent in Plymouth. Found a buyer quickly with lots of calls and pressure to accept a deal, even had the phone put down on me for not agreeing to a stupid price, finally agreed a price then boom radio silence, hardly ever reply to email, when phoning up to speak to Manager Sam you always get told he’s busy, no chance of getting a call back. The buyer pulled about a month back as informed by my solicitor. To this day no call from Connels to say it fell through. It’s no wonder the buyer pulled out if he was treated like me by Sam and his team. They have cost me hundreds of pounds due to their incompetence. I could go on and on. My advice would be to avoid at all cost.

Darren · 22 December 2024

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026