Connells Plympton reviews in Plymouth

★★★★★ 5/5

Google

Massive shout out to Tasnim and Toni in the lettings team for going above and beyond for my partner and I during our first lettings process. They both kept us updated at all times and were extremely knowledgeable. The process was speedy and they even put together a small moving-in hamper for us when we picked up our keys which was a lovely touch. Would definitely recommend for anyone looking to rent!🤩

Ells · 10 July 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

I just sold my home through connells and service was exceptional. From the initial valuation to the last steps they were perfect. Lewis was amazing in getting the price spot on for my expectations and the market. Harry and Ellie were great in filling an open house and were so flexible to work around my schedule. Ellie was superb on the open house and did great in getting me 3 great offers and sold within two weeks. Lewis was great every step of the way and helped push my sale through using the solicitors they recommended who were amazing by the way. Great team and i’ve already recommended them to friends!

Daryl · 26 April 2024

★★★★★ 5/5

Google

I recently rented a property through the plympton branch (Connells) I dealt with both Toni and Tasmin and these ladies both handled the transaction incredibly swiftly and kept the process smooth and simple, handling all matters with full communication I couldn’t recommend the branch enough. Moving is stressful in itself and it lightens the load when you have efficient and hard working team members behind the scene to take any logistics off your shoulders. Thanks ladies for making it so seem less and a much more enjoyable experience than previously anticipated. Many thanks and best wishes Sophie

Tash · 26 February 2024

★★★★★ 5/5

Google

My family and I recently had the pleasure of working with Tasnim Nessa from Connells in Plymouth, and we couldn't be more impressed with the service we received. Finding a rental property that accommodates two adults, two children, and a dog can be incredibly challenging, but Tasnim made the entire process smooth and stress-free. Thanks to Tasnim's hard work and expertise, we successfully secured a fantastic rental property that perfectly fits our family. We are so grateful for her professionalism, efficiency, and genuinely supportive approach. If you're looking for a realtor in Plymouth who goes above and beyond, we wholeheartedly recommend Tasnim Nessa. She is a true asset to Connells!

Exploring · 20 June 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Connells have been great managing my properties. Jack Grimes is my account holder and I cannot praise him enough. He is quick on email responses and dealing with tenant issues. I have been with Connells since 2020 and to start with I wasn’t too sure as the turnover of account managers was high. Jack has been the account manager for the past 2yrs and the service has been perfect.

Bally · 25 June 2024

★★★★★ 5/5

Google

I used connells in Plympton as a first time buyer, and couldn’t recommend them enough! Bethany kept in contact with me and properties I would like, showed me something which was exactly what I was looking for. She was attentive and helped me through the whole process. Stuart the mortgage advisor was friendly and informative. Through their communication and the solicitors in house, I have had a smooth and quick purchase and will be moving in soon! They both have made this process effortless and would like to say Thankyou

Vaughn · 24 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

I have recently rented out my property with the help of Tasnim Nessa. Tasnim is always very helpful and answers all questions I may have. Could not recommend enough.

Chloe · 25 August 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Google

Ellie was absolutely amazing throughout our house buying process. She was incredibly helpful and super friendly, making the whole process so much easier. Harry also was amazing and works so hard to make sure everyone feels comfortable ans informed. Additionally stuart the fibaical advisor could not be friendlier. I would recommend these guys to absolutely anyone!

Stevie · 24 August 2024

★★★★★ 5/5

Google

Tasnim was so helpful when we were looking for a new rental property and went above and beyond to make the process relaxed and straightforward. Very happy with the service we received. Would highly recommend Connells Plympton, and Tasnim in particular.

Beth · 23 March 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Google

I’m currently in the process of buying my first house which is very daunting. Grace has done a couple of viewings with me and she has been amazing, very knowledgable about the properties she has shown me. She has also been incredibly personable and supportive, putting up with the fact I don’t really know what I’m doing! I’ve also spoken to a few different members of the Connells team on the phone and they have all been great.

Emma · 10 July 2025

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

Tasnim and Toni were so helpful and made the process of moving in and completing paperwork very smooth and easy! Thank you so much again :)

Ashleigh · 10 July 2025

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024