Every review we hold for the Perth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAfter a very frustrating experience with Belvoir Perth in recent years, the quality of service from their team has been excellent since new management came into place in late 2023. Every single person I've spoken with has been very open, honest and responsive to every issue, big and small, that has been raised with them in recent months. Can't fault a single thing.
Bobby · 10 April 2024
Agent replied · 31 December 2024
Hi Bobby,
Thank you very much for your honest review it is very much appreciated!
Best Wishes,
Caitlyn
★★★★★ 5/5
GoogleAfter dealing with a really terrible letting agency I started letting with Belvoir, i never knew that letting agency could be so kind and compassionate about someone's situation, Aileen is the super woman of all super women! She has helped so much and with things needing fixed, she been on ball with it, thank you so much guys
Denise · 27 July 2025
★★★★★ 1/5
GoogleTerrible. Discovered my rented Victorian flat had inoperable lead mains water stopcock, meaning I was unable to turn off the water in the event of a burst/leaking pipe and resulting damage to my furniture, etc.. No response despite three phone calls and twice filling in online form. Finally went to my landlord, who promptly left Belvoir for a far better agent. Not recommended.
Donald · 21 April 2025
★★★★★ 1/5
GoogleMy partner and I were very interested in a property that went up on Zoopla on Monday morning. After countless phone calls to Belvoir Perth with no answer, we decided to visit the branch in person. There was an open sign on the door, and was said to be open online. However, the door was locked and no one was in. We waited for hours, literally a whole day calling, emailing, checking the office until they closed, and got absolutely nothing. We tried again the next morning, and after finally getting through to someone on the phone by some miracle, were told that they were no longer taking viewings. I have no idea how on earth they took any viewings if they weren’t answering any phone calls, but had anyone bothered to actually answer us, we could have had a chance at applying to the property we really wanted. Shockingly bad service, do not even bother trying with the lettings team here. Disappointed at best.
Alice · 27 February 2024
★★★★★ 1/5
GoogleAvoid. Extremely poor communication. Very slow to get work done. Our tenants have been without cooking facilities for nearly three months and Belvoir didn’t get it sorted despite me authorising a replacement. The tenants had to contact me directly to tell me how bad things were. Our safety certificates have been allowed to lapse and I’ve had to get these sorted myself. Not really sure what we’re paying for as I need to do a lot of the managing and communicating with tenants myself. In the process of changing agents so that my tenants can have a better experience and even leaving is proving difficult.
Liz · 5 October 2025
★★★★★ 1/5
GoogleAppalling customer service from Belvoir Perth. Spoke often with Caitlin and Aileen who promised to get things done but was left sorely disappointed. I am owed money from the company and after emails, letters and phone calls being ignored, I am out of pocket. Avoid at all costs. Would not let them look after the weeds in my garden.
Erin · 6 November 2024
★★★★★ 1/5
GoogleWorst letting agency we've ever used. AVOID. Extremely poor communication, very rarely answer the phone or emails. They paid a contractor for work that was never carried out and didn't notice until tenant left and we got into the flat. Still waiting for a refund even after a solicitors letter, now taking them to court. We ended up sorting out the tenant's deposit ourselves after they failed to do so. Our complaints have been ignored, their complaints procedure appears to be on their website for the sake of it so we are in the process of complaining to The Property Ombudsman. Wouldn't even give one star if it wasn't necessary.
Fiona · 10 September 2025
★★★★★ 5/5
Direct reviewsBelvoir Estate Agents Perth are the worst Estate Agents ever as they treated me unfairly, unprofessional and racist. Especially Maddison Thorpe and Callum. They were happy to carry out my requests when I was landlord but as soon as I requested them to serve tenant notice to vacate, they stopped replying my emails or returning my phone calls. I even travelled from Channel Islands twice to their office to verify if my instructions had been carried out. Each time Callum at reception said Maddison was out viewing properties and she would phone me but she did not. I gave Maddison three months notice to serve the notice but three months later I find she had not done so.
I then complained to head office and regional office, and only then notice was eventually served. I had made preparations to move back but instead I had to put my belongings in storage whilst waiting for my flat to be vacant.
It caused a lot of inconvenience,not to mention the financial drain of paying for storage. The emotional, mental anguish and stress this caused me, has made me unwell.
Tendayi · 23 March 2023
★★★★★ 1/5
GoogleAbsolutely terrible letting agency. Both us as the tenants, and the landlords were sick to the back teeth of them by the time we left. Even whilst we lived in the house, getting any sort of repairs/upkeep done through them (as was stated in our rent agreement) was made to be so hard, and no work ended up getting done. Incredibly unfriendly agents who threatened and intimidated us on multiple occasions, when the error was on their part due to faults in their system. The most disorganised and badly run letting agency we have ever had the misfortune of working with. Avoid at all costs.
I · 26 April 2025
★★★★★ 1/5
GoogleAwful company to communicate with. Have attempted a viewing of a property for over 2 months. No response to email enquiries, blatant lies when they actually pick up the phone. Feel sorry for anyone who is letting a home through them. House sitting empty when could be earning owners money
Beckie · 15 January 2026
★★★★★ 1/5
GooglePlease avoid this company at all costs. Awful service, unprofessional, staff who do not appear experienced and exceptionally poor communication.Happy to spend landlords funds with no consent and never take responsibility for anything that goes wrong. I am very happy to have been able to end my business with this company ! Needless to say still awaiting communication from management to be able to formally complain
Gail · 26 July 2025
★★★★★ 1/5
GoogleReally hard to get anyone on the phone. When you do get someone on the phone they are helpfull. There have been numerous emails that I have sent that haven't been responded to. The one I'm most annoyed about is one I sent enquiring when I'd find out if I'd been accepted for the cottage I was hoping to rent.
I had simaler issues with the inverness office when I stayed there.
Steven · 28 September 2023
Agent replied · 31 December 2024
Hi Steven,
Thank you for taking the time to leave us your feedback. As with many businesses in the UK we have faced issues with staffing levels since the pandemic. This has unfortunately only been compounded by the level of enquiries we are getting for our available properties.
I am sorry our service level fell below your expectations, I can assure you we are taking steps to improve our customer contacts.
If there is anythign further I can do to assist, please feel free to reach out to me directly.
Regards
Rob
rob.duncan@belvoir.co.uk
★★★★★ 5/5
GoogleThey have extremely friendly staff and have helped me alot with my first time renting, they try their best to get any repairs done as soon as possible and update you if something changes that'll affect you. They have helped me as much as they can as a first time renter and I'd be happy to rent with them again.
Psycho · 4 February 2025
★★★★★ 1/5
AllAgents"This is a review about a..."
This is a review about a franchise of Belvoir and not about the company itself though i'm sure that sadly having a dishonest franchise on its books reflects badly on the company itself. I was the victim of an attack by a male resident in the early ours of January 10th 2013 after i asked them to turn their music down. Belvoir were fully aware of this attack and so was the landlord. Despite Belvoir assuring me that my deposti would be put into a deposit scheme, it was not so when i left the property soon after the attack for my own safety, my deposit was no where to be seen. I telephoned the franchise on the 7th February 2013 and was told it was my responsibility to have secured my deposit (this is wrong information) and when i asked why they didn't tell me this at the contract signing, they had no answer. Please do not rent with this franchise and do not trust them to be honest, friendly or caring. They are by far the worse letting agency i have ever dealt with. I'm not typing up this review to bring scandal to their office but to protect other prospective tenants from such wrongdoing. Please be careful.
Disenchanted · 8 February 2013
Agent replied · 15 August 2025
They are dangerous and do not have a clue what they are doing. I as a landlord entrusted them with my property only at tye end to be left with a property that was well below the standard they received it in as they allowed tenants to keep dogs in my home (specifically stated a NO PRT policy). Ended up having to go the ombudsman who awarded around half the amount of damage compensation we itemised. They admitted they knew about the dog(s). They didnt action anything that i raised on landlord inspections and in fact told me to stay away and not to bother tenants (one or two inspections a year is showing a caring landlord...not a bothering one). Proof is in the pudding. Ombudsman found them guilty on multiple counts. If you have a bad experience of this shower of plonkers then i urge you to contact the ombudsman...perhaps wventually they will be struck off from being allowed to trade. Dont bither contacting belvoir head office...they are only interested in selling their franchise...not the problems that their franchisees create. They eventually all blocked our email addresses as they didnt want to know. Worrying to think that harry coates is now a tory councitory with pkc and involved in housing department. He doesnt know a thing about housing...although he thinks he does.
★★★★★ 5/5
Direct reviewsExcellent experience with the Perth Belvoir branch, quick response to queries me and my husband had & very friendly staff. Caitlin and Aileen were wonderful to deal with.
Ruby · 23 November 2023
★★★★★ 5/5
Direct reviewsCaitlyn is absolutely amazing always goes above and beyond nothing is too much for her she is so unbelievably professional. Would recommend to all.
Rebecca · 17 February 2024
★★★★★ 1/5
GoogleThe most useless team of letting agents I’ve had to deal with and that’s saying something. Absolutely no communication from them when I was a tenant, they messed up my notice period and tried to ask for more money, now I can’t get a hold of them to get my deposit back because nobody answers emails and nobody answers the phone. Avoid these people at all costs.
Alistair · 27 February 2024
★★★★★ 1/5
GoogleBad company. Been trying to contact them about money they owe me for my rent to which my tenancy ended last month. No reply, ignoring my emails and calls. Poor service.
Ryan · 3 April 2024
Agent replied · 31 December 2024
Hi Ryan,
Thank you for taking the time to leave us your feedback. I have investigated your comments and can see you did email the branch late on Thursday afternoon, prior to the bank holiday weekend. The branch was then closed until Tuesday morning when you called and spoke with one of my colleagues before abruptly hanging up on them. I cannot uphold your complaint as I don't believe you gave us sufficient time to look in to the issue and respond adequately to your query. Your query was passed to our accounts team on Thursday afternoon, whom I believe were looking in to your query. You received a response within 48 working hours.
I am sorry you are unhappy with the level of service provided and of course if I can be of any further assistance, please don't hesitate to reachout to me directly.
Best regards
Rob
★★★★★ 1/5
GoogleAVOID!
Don't let them trick you with what they tell you over the phone or emails. All nice, nice until it's time to fix something.
Absolutely useless.
Don't even deserve 1 star.
If you want live hassle free and maintaining good living conditions then look elsewhere. They're renting run down flats and not even fixing "white goods".
USELESS DOESN'T CUT IT!!!
Tomasz · 10 May 2024
★★★★★ 1/5
GoogleRented a flat with them in 2021 and the flat was absolutely rotten with mold. Not only nothing was done about it after many complaints to Belvoir, but it’s manager Aimy Lewis treated me like a subhuman and pretty much told me to F off when I mentioned the health problems that caused my asthma. NEVER USE THIS COMPANY!
Debora · 28 February 2024
★★★★★ 5/5
GoogleRented with Belvoir perth for over a year now. I've had multiple problems with the property with roof leaks etc. Caitlyn has answered my calls late at night and got someone out as soon as she could. Thank you 😊 …
Connor · 6 December 2024
★★★★★ 5/5
Direct reviewsThank you so much, Aileen the manager and all team, have been amazing, sorting the problems with the property
I am so pleased, Belvoir team were very good, made me feel a lot better in the property were I live, they listen to me and give me all the support I needed,
Suzette · 4 December 2023
★★★★★ 5/5
Direct reviewsHave dealt with both Caitlyn and Aileen and have to say both are a credit. Nothing is too much effort and they go above and beyond regardless of customers position. Would highly recommend Belvoir to anyone looking to buy, sell, rent or lease
Rebecca · 17 February 2024
★★★★★ 5/5
Direct reviewsCaitlyn has always made sure that we have had our problems sorted quickly and repairs are performed as soon as possible. Always great to talk to and understands situations. Highly Recommend
Paighton · 16 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
