Every review we hold for the Perranporth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic service. Mike Blundell was always available and answered all of my many questions promptly. He found a suitable tenant within a week for me. When he was out on appointments I was always left with another contact to liaise with and this worked seamlessly (thank you Kasia for your great service also!). I would definitely recommend if you are looking for an estate agent that really care, go the extra mile and have a personal touch. I feel in very safe hands using Millerson because of Mike’s brilliant service. Thank you!
S · 16 April 2023
★★★★★ 5/5
GoogleFantastic service. Mike Blundell was always available and answered all of my many questions promptly. He found a suitable tenant within a week for me. When he was out on appointments I was always left with another contact to liaise with and this worked seamlessly (thank you Kasia for your great service also!). I would definitely recommend if you are looking for an estate agent that really care, go the extra mile and have a personal touch. I feel in very safe hands using Millerson because of Mike’s brilliant service. Thank you!
Sheri · 8 April 2023
★★★★★ 5/5
GoogleThe service received from Millerson in Perranporth was faultless. They remained accessible and communicated with us at all stages of the sale. This was especially important to me as I live over 250 miles away from the home I was selling. Gail was prompt and understanding, while I felt able to ask any number of questions however petty they may have appeared. Millerson were fair but firm with our buyer and the sale was swift. What more do you want from you want from you estate agent?PositiveResponsiveness, Quality, Professionalism, Value
Mark · 24 August 2022
★★★★★ 5/5
GoogleWe have recently purchased a flat in Perranporth, and Millersons were a pleasure to deal with throughout. We had been looking for a while and we’re finding it difficult to get one of these flats as they move so quickly. Gail was aware of how much we wanted one, and kept us informed as soon as they were coming to market, so that we didn’t miss out - so grateful. The transaction process took longer than usual because of Covid, but we were supported through this by Evie, who chased all parties to keep things moving. Really professional agency, and I wouldn’t hesitate to use them in the future.PositiveResponsiveness, Quality, Professionalism
David · 24 August 2021
★★★★★ 5/5
GoogleA big thank you to everyone at Millerson (especially Evie) who have been absolutely fantastic throughout the whole selling process of my mothers property (even when her first house sale fell through). They were extremely helpful and nothing was too much trouble and towards the end both Evie and Gail were continuously on the telephone chasing clients solicitors/liaising with other estate agents within the chain to ensure the smooth/prompt running to exchange and then completion. We could not recommend a better estate agent.
Dominic · 7 June 2020
★★★★★ 1/5
GoogleThis was the worst experience our family has ever had with a property agency, having collectively rented over 15 different properties over a period of about 25 years. In the end, we were desperate to leave and put the whole horrible episode behind us.
As a brief summary - the agents we dealt with, but notably TOBY LAKE, were rude, arrogant, unprofessional, apathetic, sarcastic, nonchalant and so single-mindedly focussed on serving the Landlord as to be neglectful and harmful to us, as family tenants.
During our brief (6 month) tenancy at 2 Trungle Terrace, Paul, fourteen separate maintenance issues arose, including: a broken and unusable toilet seat, a broken shower head, a broken and barely working bathroom tap, a fridge which fell out of its cabinet each time it was opened, collapsing and poorly maintained garden furniture and a loose and leaking kitchen sink. We politely notified the agent about each of these in turn, thinking we were being helpful and proactive.
Instead, we were just ignored.
LUKE in maintenance initially 'forgot' to respond to us (citing that he was overly busy and our issues 'slipped his mind' for 4 weeks). TOBY became involved and replied that they weren't under any obligation to fix anything, adding that they ONLY act on behalf of the Landlord and upon their instructions, irrespective of the condition of the property and any maintenance issues.
Later, LEAH visited the property for the periodic inspection; she first commented on how well we were looking after it, said she was unaware of, but opposed to the treatment we'd received, then returned to the agency and still did NOTHING about the maintenance issues, leaving me, my partner and our young child to live in a house full of broken, leaking fixtures for a further 2 months.
We attempted to peaceably end our tenancy agreement a month early, citing the intolerable maintenance issues we were experiencing, in addition to things the landlady had promised and left unfulfilled (to leave a table and chair set for our use and to empty the garden shed to give us some room to put our things, for example). Millerson, in strict alliance with the landlady, rejected this. We attempted to negotiate, offering to leave the tenancy two weeks early. But this was ignored and instead, we were threatened with being in breach of contract, and bullied until we made our rental payments in full, whether we stayed until the end or not.
NOTHING was ever done to resolve a single one of the maintenance issues.
Finally, after the tenancy ended, the landlady, with Millerson's support, attempted to claim £275 from our deposit for an uncut piece of grass (which is about 1 x 12 square metre strip) and to trim a bush, Millerson threatening that if we don't accept the landlady's claim, it will go to arbitration and then it will take 12 weeks to get our deposit back, placing us under further financial strain.
Although the requests and rejections I mentioned above were clearly directed by the landlady, Millerson supported them throughout and never, for a moment offered a shred of empathy to us, as tenants. Just platitudes, delay tactics and sarcasm. When I put this to TOBY LAKE, his smug reply was "Mark - we are not YOUR agents, we act only on behalf of the landlord".
All Millerson did during our 6 month tenancy was to act as an uncompromising and unsympathetic middle-person, between a family of tenants and a distant, controlling, uncompassionate landlord.
The whole experience was deeply distressing.
TOBY LAKE, LEAH BUZZA, RYAN NASH - I don't know whether your actions (and inactions) were due to a lack of training, or you are shackled by company policy, but ask yourself this:
Have I acted ethically? How does that sit with me? How would I feel if I was the tenant?
MILLERSON - Dealing with your agency has affected and marred our family life for the last 6 months. Thank goodness we'll never have to have anything to do with you again.
PLEASE TRY TO DO BETTER IN FUTURE
Mark · 15 April 2024
★★★★★ 5/5
GoogleHave used Millerson to produce a Tenancy Agreement and to arrange a Inventory/Schedule of Condition for my property. Jodie White was so helpful throughout and it was lovely to deal with someone who responded quickly to my emails. Delighted with the service provided and will definitely use again, thank you.
Katrina · 7 June 2022
★★★★★ 5/5
GoogleI've been dealing with Perranporth office for the last few years and all the staff there are very nice, Claire is excellent at her job dealing with property rental & Evie and Gail are very good with selling property's, all the staff are polite, honest, professional and lovely people to deal with.PositiveResponsiveness, Quality, Professionalism, Value
M.B · 24 August 2021
★★★★★ 5/5
GoogleClaire was very professional, friendly and a pleasure to deal with. Late on a Friday afternoon I was having trouble getting the heating on and Claire had someone there within an hour. It was user error but I was so grateful for the quick action. Would highly recommend Claire and this agency.PositiveResponsiveness, Quality, Professionalism, Value
Virginia · 24 August 2021
★★★★★ 5/5
GoogleThe office is friendly, approachable, knowledgeable and has a can do attitude. It has a strong local knowledge. I would not hesitate to recommend Claire Brand for all local Lettings enquiries - she has a personal flair for keeping tenants and landlords on board and for finding practical solutions to any property hiccups.PositiveResponsiveness, Professionalism
Emma · 24 August 2021
★★★★★ 5/5
GoogleClaire who has delt with us right from the beginning has been absolutely brilliant. There was never anything to much. Any problems we have they are sorted very quickly. Couldn't recommend them enough, iv delt with lots of estate agents in the past and they are by far the best. Thank you.PositiveProfessionalism
Natalie · 24 August 2021
★★★★★ 5/5
GoogleI couldn't recommend millersons enough, especially Jane Hill who has been outstanding when I had problems with the flat I let out.couldnt of been more helpful and kept me up to date with everything. 100% would recommend
Mark · 16 April 2023
★★★★★ 5/5
GoogleMillerson have been absolutely brilliant. Friendly, professional and extremely efficient, we have been so grateful to them for their hard work. Thank you so much Gail and Evie for the amazing communication and making the process so efficient for us. We appreciated your guidance ⭐️
Rachel · 7 June 2022
★★★★★ 5/5
GoogleThank you to Gail and the team at the Perranporth office, offered the property for sale, and with in 24 hour’s the team had found a buyer, kept us posted on every occasion, and would hesitate to recommend , selling or buying a property through this office.
First class .
Rod · 7 June 2021
★★★★★ 5/5
GoogleWould highly recommend using Millerson! Jodie was absolutely fantastic, friendly and professional, she went above and beyond to help us and keep us in the loop throughout the whole process of renting a property from them and we can’t thank her enough!
Emily · 7 June 2022
★★★★★ 5/5
GoogleMy experience with Millerson has been very positive. Jodie White was a superb agent to work with. Professional, supportive, helpful, responsive and super reliable. By far the best agent I’ve ever dealt with! Thank you again Jodie! I appreciate all your efforts!
Alaa · 7 June 2022
★★★★★ 5/5
GoogleWe had an excellent experience with Gail, Evie and the team, who were extremely responsive, enormously helpful and couldn't have done any more. They always have your best interests at heart and I can't recommend them highly enough to anyone considering Millerson in Perranporth.PositiveResponsiveness, Quality, Professionalism
Vicky · 24 August 2021
★★★★★ 5/5
GoogleWe have been renting through Millerson since December 2019. From the start of the process Claire has been amazing, always helpful, knowledgeable and professional. Even through the pandemic communication has been great. We have received and continue to receive a first class service.PositiveResponsiveness, Quality, Professionalism
Kelly · 24 August 2021
★★★★★ 5/5
GoogleI bought a property through Millerson. The team were great at keeping me informed of the progress, particulalry Julie Fermor. Whenever there seemed to be a stumbling block in the progress it always moved forward after I'd spoken to Julie, who would promptly get in contact with the solicitors on both sides (I could not say the same for my own solicitors).
John · 15 April 2024
★★★★★ 5/5
GoogleWe have just purchased a house that was marketed by Millerson Perranporth and I have to say that Gail and the team were absolutely brilliant in all areas. Professional, helpful, efficient and proactive - exactly what a great estate agency should be!
Tim · 7 June 2021
★★★★★ 5/5
GoogleClaire at Millersons was so helpful and friendly she made the whole experience so easy and relaxed. Kept us updated regularly and made this feel easy. The office staff were also a pleasure to deal with. Thank youPositiveResponsiveness, Quality, Professionalism
John · 24 August 2021
★★★★★ 5/5
GoogleVery good service from the Perranporth branch. Gail was very helpful and pro-active, keeping in touch throughout the process. Service with a personal touch from this company. Would recommend.PositiveResponsiveness, Quality, Professionalism, Value
Helen · 24 August 2022
★★★★★ 5/5
GoogleClaire is very quick and efficient when dealing with any problems that may arise in our unit,we also have had a great response from other members of the staff when Claire has not been there.Five star.PositiveProfessionalism
Neville · 24 August 2021
★★★★★ 5/5
GoogleWe cannot recommend Millerson enough, very professional service with a great response time. Thanks so very much to Gail, Evie and team for helping us buy our house! All the best guys and thanks so much.PositiveProfessionalism
Julie · 24 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
