Whitlocks Estate & Letting Agents Penzance reviews

★★★★★ 5/5

Google

We have rented out our property with Whitlocks for over 15 years and always found them to be incredibly helpful and professional. Fleur has been there all the way and has always been approachable and had our best interests at heart. Just recently we have sold our two properties with Whitlocks and things could not have gone better. We were given excellent support and advice from Will, who was always quick to respond to our questions and helped us through the whole process. Both sales went through very quickly and we were kept informed of the progress throughout. There was never a thought of using any other agent as we have always been completely satisfied with the service that Whitlocks provide. Thank you - you have made a stressful situation absolutely pain-free!!!

Sandra · 1 May 2023

★★★★★ 5/5

Google

We recently purchased a property in Newlyn through Whitlocks. We primarily dealt with Will , who was an absolute professional throughout. You cannot under estimate the need for excellent customer service in the house buying process , it can be so stressful ! However at every point of contact , Will and his colleagues were responsive , ensured call backs and chasers happened , and actually drove our purchase to completion when the solicitors were unable to do so. Add to this Will went out of his way to ensure we had keys ready for us out of hours , and made additional trips to the property to drop additional keys off once received. We highly recommend the service from Whitlock’s , we’ve previously had a purchase fail and it took a lot of searching to find a property.From start to finish Whitlocks made the difference with this purchase. There are other estate agents out there, and over the last year we’ve had interactions with many in Cornwall .. no one has come close to this level of service. Im not sure why you would use anyone else.

Alie · 30 March 2023

★★★★★ 1/5

Google

Fleur is rude obnoxious. We were going to rent a house from a man who lived far away and had whitlocks looking after the property. What a joke. Never even visited it but charged him fees and did nothing. My friend is having trouble getting her deposit back off them due to their lack of understanding that it's their responsibility to inform the owners of repairs that need to be done. Do not rent off these. Greed is all they know

Tina · 11 October 2020

★★★★★ 5/5

Facebook

What an awesome team at Whitlock's, Penzance. Tony and the team went above and beyond expectations with our sale and purchase. Tony was always at the end of the phone or email to assist with any questions, take away the pressure, make us laugh and guide us along the path to our forever home. We can't praise them enough. Thank you all.

Sue · 7 September 2022

★★★★★ 5/5

Facebook

Whitlocks Estate Agents were recommended to me by friends. I was concerned at first, that they were a small independent estate agency that would have a short reach but I was proven very wrong. Not only did the team prove their worth with a host of buyers, but they went beyond the mechanics of selling a house with their exceptional customer service. They were always contactable, dealt with numerous issues swiftly and were able to offer guidance and solutions when asked. I felt their efficiency, friendliness and sympathetic understanding, consistently throughout, and not once felt on my own. They are experienced, professional and efficient but also approachable and understanding. They got a difficult job done in the most customer friendly way and I cannot recommend them highly enough. Many, many thanks!

Nadine · 26 November 2018

★★★★★ 5/5

Google

Will, Carolyn and Tony were extremely professional and helpful during the whole process of selling our house. They demonstrated integrity and an honest approach throughout. I would high recommend them for anyone needing an estate agent in the Penzance area.

Janet · 30 March 2023

★★★★★ 5/5

Google

At a time where we were becoming a bit disillusioned with estate agents in general during our search, Tony at Whitlocks came out of the blue and he has been fantastic throughout our entire process. We just completed today and there was never a time where he could do enough for us, going as far as answering emails on days off and going what was probably outside his job description to make sure we were okay and progressing nicely. If he represents Whitlocks as an agency, then they are great. Couldn't recommend them more. All hail Tony!

Joe · 30 March 2023

★★★★★ 5/5

Google

I felt totally supported all the way when buying my house from Whitlocks. Tony's local knowledge and advice were invaluable helping me avoid some of the pitfalls in moving into this unique area. Genuine, honest, thorough and easy to talk to.

Judith · 29 March 2024

★★★★★ 5/5

Google

Whitlocks acted on my behalf. Selling my parents property in pendeen Cornwall. This was not straightforward as I have moved to Spain do communication was via emails. Tony my agent went above and beyond to help me seel my property as smoothly as was possible. A first class service was provided. I would wholeheartedly recommend.

Steve · 30 March 2023

★★★★★ 5/5

Google

The staff at Whitlocks are both friendly and efficient. As a rental service they have been superb in maintaining and checking on the property as well as finding good tenants. I have just sold the property and I'm pleased to say that their sales team is equally good. I have no hesitation in recommending their services.

Cathy · 11 October 2022

★★★★★ 1/5

Google

Obnoxious & unpleasant to deal with: R Woods. Thankfully I will never have to use Whitlock's for the sale of / future purchase of any property. Not recommended.

Julian · 2 July 2024

★★★★★ 5/5

Facebook

Really attentive and helpful staff going beyond and above to ensure the bungalow I was buying went as quickly as possible in spite of a difficult situation

Gillian · 24 June 2021

★★★★★ 5/5

Google

We have been with Whitlocks for 2 years now. We have another property with another agent. The service is like chalk and cheese. Whitlocks are always available to speak to or will ring back very promptly. They have got us 2 really good tenants and are just starting with no 3. Very professional

Paul · 26 March 2022

★★★★★ 5/5

Google

We changed to Whitlocks to sell our home after a disaster with another agent in town. They were very friendly, helpful, professional and proved to be successful in selling our property. We were always kept informed of what was happening and always responded to our enquires. We would highly recommend them.

Dave · 11 October 2021

★★★★★ 5/5

Google

Incredibly knowledgeable and helpful team. Highly recommended for lettings management. I've also sold through them and had a really good experience. Great communication, lovely to deal with and really know their stuff.

Danielle · 26 March 2023

★★★★★ 5/5

Google

Been with you for years and can't thank you enough for everything you have done for us

Debbie · 29 March 2024

★★★★★ 5/5

Google

Thank you so much Whitlocks for the wonderful experience. I can't recommend this estate agency more highly!!

J · 29 March 2024

★★★★★ 5/5

Google

I have never kown such friendly and helpful staff in my entire life. Nothing is too much trouble and they go the extra mile to help you find the perfect property for you. I recomend Whitlocks highly and I definately would not use any other property agancies.

Debbie · 31 May 2020

★★★★★ 1/5

Facebook

greedy company who will mess buyers around to make more money for themselfs

Chris · 3 January 2020

★★★★★ 5/5

Google

Excellent service friendly and professional always a smile

Keith · 29 March 2024

★★★★★ 2/5

Google

Not the best for communication, contacted twice from the website and Zoopla about a property for rent but did not respond.

Linda · 26 March 2023

★★★★★ 5/5

Google

Very helpful and accommodating staff

Jack · 29 March 2024

★★★★★ 5/5

Google

Bought our house through whitlocks who had taken over the selling agents mid-contract, I'm very happy to say they were exceptionally helpful and very nice people indeed to deal with. Professional and efficient. A credit to the business.

Kev · 11 October 2019

★★★★★ 5/5

Facebook

Absolutely brilliant letting team led by Fleur. They are very professional and caring, the whole process of moving is less stressful with Whitlocks. Thank you to all the team. Would definitely recommend Whitlocks.

Claire · 13 September 2019