Trusted Agent profile
★★★★★
48 reviews across 1 platform
6/7 Green Market, Penzance TR18 2SG
Marshalls Estate Agents's Penzance office at 6/7 Green Market is rated 3.9 out of 5 across 48 reviews on 1 platform, including 48 Google reviews rated 3.9. Checked 9 October 2026.
Every review we hold for the Penzance office, from every platform, shown as written. First names only.
5/5
GoogleA proper job. Marshalls looked after my mother’s house as letting agents from 2017 until 2025 when they listed it for sale. The service was first class out. Tenants and buyers were both found quickly and the team’s patience as well as perseverance with buyers (especially Nick and Will) ensured that the sale completed when it could easily have fallen through.
5/5
GoogleNick, Will and the team at Marshall's Penzance were helpful, polite, professional & efficient throughout the sale and purchase of our home. We would be happy to market any future properties with them.
5/5
GoogleI purchased a house in Heamoor through Marshalls in June 2025. William, the agent was professional, responsive and helpful throughout. Although I was in a short chain, there were inevitably some problems, which William did his utmost to support. He always called me back if I left a message, and chased me if there was something I needed to do. Happy to recommend!
5/5
GoogleIn the past nine years we have sold three properties through Marshalls Estate Agents and always found them incredibly professional . The staff have always been extremely friendly and helpful, accompanying prospective buyers at every viewing and keeping us regularly informed on the progress of the sale of our home. We would like to thank David Marshall and his team for their work that they have done for us on our behalf , once again securing us a sale on our property extremely quickly. We would highly recommend Marshalls Estate Agents to anyone who is is considering to sell their property in the future. Many thanks Beccy & Ben Marshall ( No relation )
5/5
GoogleI have dealt with Marshall's for many years and each time the personal service and care has been second to none. This year I sold my main home in Penzance and David Marshall himself attended to every single detail. It was a very …
5/5
GoogleWe purchased a house via Marshals in Penzance & dealt with David Marshal & his colleagues. All were most helpful.
5/5
GoogleThe team at Marshall's Penzance have been brilliant. We recently sold a property with them, and despite living overseas the whole sale process was quick, and regular updates were received. A special mention must go to Ryan, who was extremely helpful. Many thanks.
4/5
GoogleVery helpfull staff would use again.
1/5
GoogleAVOID AS LETTING AGENTS. I rented a property via Marshalls in 2019 which turned out to have a catalogue of things wrong with it and the way Marshalls treated me was appalling. After I moved in the property had fleas (presumably from the owners cat who was there before we moved in)...eventually this was dealt with after a couple of months and the pest control person treating the property twice. It was pretty stressful including having to pick fleas out of my toddlers hair for days on end...I was offered £100 off rent which I accepted but to be honest I probably spent half of that repeatedly boil washing linens and buying Flea treatments myself because it was taking so long to get sorted via their pest control people. A few months later the smell in the downstairs of the property was getting worse and worse but we thought it was related to the fairly damp living room so ignored it for a while. One day we came downstairs and there was a large dead rat in the hall way...on moving the furniture around we found loads of droppings in the downstairs. Because of the smell we then decided to look under a floor board and found pools of fetid water under the floor. We contacted Marshalls and they arranged for pest control again and a builder which found that the sewer pipe had burst and sewage was leaking under the floor. Likely access point for rats too. At this point I had a 2 year old in the house and was 8 months pregnant myself so decided (not unreasonably I dont think) it was unsafe to live in the property with raw sewage under the floor and rats inside so I moved out to my parents house. Marshalls took action to sort the problems that were identified but would not offer me a penny off rent and made me feel unreasonable for asking despite the immense stress this had put on me and my family. I literally moved house a week before giving birth to my daughter. Despite what they said I do not feel the property was safely habitable and I should have been apologised to and compensated. In the end I handed in my notice and in total paid 7-8 weeks of full rent for a property I couldn't live in. They then had the audacity to take money off my deposit for not cleaning adequately despite actually spending 2 full days cleaning on my hands and knees heavily pregnant after all that I had been through with the house and the amount of cleaning and scrubbing I did after the fleas, rats and building work. Throughout the whole process they seemed completely on the side of the heartless landlord, preoccupied with profit at all costs and didn't show an ounce of compassion to me as the tenant with a small child. I would really warn against using them as a letting agent.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been in the property market for more than 20 years and dealt with many letting agencies in London and Penzance and found Marshall more professional very responsive and give the best quality service. I had many problems with other agents to stage I was thinking to sell my properties as I could not cope from far away but I must mention this to landlords like myself, Marshall saved my business. All staff are professional, I deal mainly with Adam that I found extremely helpful and always look after my interests and the interests of tenants. I dealt also with Liam in the account department that is always ready to help. I strongly recommend this agency.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI rented a property from these clowns. One of the worst living experiences of my life. The flat was noisy beyond belief. Tried to get them to soundproof the windows which they never did. They only care about money and could care less about …
5/5
GoogleMarshalls were very diligent and profressional throughout what turned out (through no fault of theirs) to be a very difficult and prolonged sales process. I am very grateful to them for all their efforts and would heartily recommend them
5/5
GoogleI've been lucky enough to work with David Marshall on one house purchase and two sales in West Cornwall. His advice is always spot-on and the service he and his team provide is excellent. Prompt, courteous, efficient, practical and cost-effective - and they always get the job done. I'd unhesitatingly recommend Marshalls.
5/5
GoogleI’ve just bought a house through Marshall’s. It was a very straightforward purchase with no chain, so it happened very quickly. Throughout the process the staff were really friendly and communication has been good. Very happy homeowner!
5/5
GoogleAbsolutely deserving of 5 stars! The team could not have been any more helpful. Trying to sell a house is hard enough, but trying to sell a house from the other end of the country is even harder. Marshalls took all that stress off me and got me an asking price offer in the first week - outstanding professionalism and customer service. Would recommend Marshalls every time! Thank you all.
5/5
GoogleThe Marshall's team were consistently excellent from start to finish throughout my purchase, and made sure that communication between all parties was prompt and clear. Thank you - I would 100% recommend.
5/5
GoogleThe team at Marshall's were excellent. David's valuation and sale price achieved were spot on. Our house sale was handled very professionally, with constant updates on viewings, feedback and progress reports. We wouldn't hesitate to recommend them.
2/5
GoogleInitially helpful and very nice staff but eventually very poor tenant support I would say. Sorry guys.
5/5
GoogleThe staff are polite knowledgeable and helpful. Would always use them when buying or selling properties.
5/5
GoogleWe were very pleased with the way the negotiators dealt with our sale, the team were all very willing to help with any problems that arose. It's never a straight forward processes buying and selling a house and their experience was invaluable. I would recommend this estate agent highly to anyone .
1/5
GoogleA predictable continued lack lustre performance from this estate agent forced a much needed change of Agents and approach to selling my parents house. I'm not sure whether it's their arrogance or blatant ignorance, or likely a combination of both, as to what is really needed by discerning customers in today's housing market.
1/5
GoogleTravelled 4 hrs, waited 40 mins to then be told the property was not available. Disgusting service a call to let me know is very easy. I will be taking this further as I am very cross and upset about it.
5/5
GoogleThe sale of our cottage has just completed and we are delighted to have reached a satisfactory conclusion. The team at Marshalls are helpful, knowledgeable and friendly, keeping us informed at all stages of the sale. Highly recommended.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marshalls Estate Agents's Penzance office has 48 reviews across 1 platform: 48 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Marshalls Estate Agents is rated 3.9 out of 5 across all 48 reviews, and 3.9 out of 5 on Google from 48 reviews, checked 9 October 2026.
Marshalls Estate Agents, 6/7 Green Market, Penzance TR18 2SG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.