Linden South West reviews in Penzance

★★★★★ 1/5

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Hanstead Park

Hanstead Park - Bricket Wood now owned by Bovis Vistry. Still ongoing problems and issues with quite a few houses on the development. Trying to get snagging sorted is a nightmare email customer services to wait weeks to get anything sorted - or is that proving how many properties have snagging issues that they can't cope with the problems. Seriously need to sort out existing problems before selling anymore houses on this development. if buying here make sure you get a professional snagger or a good tradesman that knows what to look for. Take this as a warning !!!

Hannah · 11 July 2021

★★★★★ 1/5

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Very little care for customers and their experience

Some very poor finishing on our London flat exacerbated by sub-standard work to address way too many snagging issues. Months waiting for problems in communal areas to be resolved (still waiting). A meeting to discuss outstanding problems diarised at the convenience of and by their SMT not attended. No explanation or apology and four follow up messages (email and phone) about the missed meeting completely ignored. A company which seems to care very little about its customers and their experience.

Kieron · 30 June 2021

★★★★★ 2/5

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Look out for details and their Partnership with FIRST PORT

Homes are nice looking but look out for the details that are rushed and scratched windows which you may only see when the windows have been cleaned (they take no responsibility) Many of their workers do surface jobs ( I found rubbish behind floor boards ie. empty cans/silicone tubes). One of the building managers however, was great and tried to help as much as possible to individual flats as he acknowledged some issues, but seems the HQ is far off and disconnected to their buyers.Another reason to consider buying from Linden, is their partnership with FIRST PORT management firm. I suggest you read the comments about First Port and note what you sign on when purchasing as they will send you invoices for little things without explaining what it is and suddenly paying almost double of what you signed up for. It is a nightmare to deal with and not worth the hassle of expensive service charges where you are better doing everything yourself with your neighbors.

Cathrine · 27 June 2021

★★★★★ 1/5

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Selling dreams, delivering nightmares.

I wish I had read reviews from here before I went ahead and purchased from these fraudsters. Lets start at the beginning...Between Lockdown 1 and 2 last year (2020 for anyone living on a different planet for the past 2 years), my wife and I decided to take advantage of the Stamp Duty freeze and 'Trade Up'. We also took advantage of the Part Ex options available at the time, thinking it was a good option and to have all our selling fees paid for an added bonus. We viewed on the Millwood Park development in Hailsham, East Sussex and plumped for the 4 Bed Detached Penshurst, a beautiful looking show house and a plot that was nearly finished. We asked for nothing in addition, we didnt want any upgrades, nothing special, the extra space for us was like fulfilling a dream. Fast forwarding through the 4 months from when we placed our deposit to completion: a member of the sales team that was openly racist, questioning why religions (other than her own) were complaining about religious festivals having to be cancelled due to Covid restrictions; the same member deflecting questions by suggesting we got a good deal and we should feel grateful; the same member not informing us of hidden fees uncovered by our solicitor; the same member on the day of completion that blamed us for the hold up in handing over the keys because monies were not showing in the developers accounts; the same member that ruined 'moving day' for us and the same member that wrote down an incorrect emergency contact number, which we did need. The first 2 weeks were fine, busy and exciting, but fine. We noted some snags and fed them back, but whilst trying to work full time from home and unpack and sort everything out the snagging list would be an evolving piece, we agreed with the site team. After a coupe of weeks and one week before Christmas I might add, my wife and I noticed rain water running down the inside of the living rooms bay window. Within seconds the heavens literally opened up through our bay window roof, it was literally raining inside our home. We sourced towels and bowls and buckets but it was pointless, as fast as we were trying to soak up the rain water, the faster it was coming in. We seeked the emergency contact details and yep, it had been handed over incorrectly. Quickly jumping on a Google search we managed, after about 10 attempts through various contacts, to get through to someone. We were then told that this was not a problem for Linden but us and we should contact our insurance company. We are fully aware of the guarantees that come with a new build so we shut away the nightmare that was happening in the living room and door stopped the Sales and Marketing suite the following morning. Fortunately the non helpful individual we had been dealing with was off on this particular Sunday and her associate was very helpful. She arranged for the site manager to come and see us first thing the following morning, best she could do as it was a Sunday and apparently emergencies aren't covered on this day! Monday morning the site manager came round and agreed it was unacceptable and he would get it sorted. Fast forward through the next 5 months, the bay window roof was repaired 5 times before eventually being fitted with a new man made roof, replacing the old PVC pre made thing (apologies I dont know what the technical term is for these). So we had no access to our brand new living room for 5 months, we had a gaping hole in our property for 5 months letting in the cold and the rain. Throughout this period I'm afraid communications with the site team became quite strained. There appeared to be no rush to get the repairs done and the best assurances we were given was 'keep your fingers crossed'. Through our first 6 months of living in our new home, we have had trades in and out of our property 127 times and counting. More recently we have had a Gas Hob condemned by the manufacturer as it was leaking gas (an issue we will never know whos responsibility it is), an oven that was not wired in correct, a leaky mains gas pipe and a kitchen we have had to replace as it didnt fit which led to units being moved and wall units falling off the wall. When we eventually made our way into the garden we had an infestation of Leather Jackets, which we suspect was brought in by the turf manufacturer as many others on the development have the same issue. We have a retaining wall with a fence on top of it, standing 12 feet above ground level with no fence posts inserted into the ground just simply attached to the retaining wall half way up, so dangerous we have had to report it to the local council as a dangerous structure. The turf in the garden has been laid directly on top of building rubble, with no soil and we have no drainage leaving the garden unusable. If you have a choice, avoid buying from Linden Homes / The Vistry Group at all costs.

John · 21 June 2021

★★★★★ 1/5

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Unkept sites

I had called to try and book an appointment at the Salisbury development, was promised a call back 2 times, never materialised. So myself and husband took a drive out to the estate to have a look. We drove round the entire estate and it was awful, overgrown with weeds growing through cracks in the roads, on peoples drives and pathways. I initially thought someone had thrown paint over some of the doors, however it transpired the paint on the front doors to new builds was peeling off.If the developers don’t care about keeping the site looking it’s best to sell properties, then I feel they certainly don’t deserve my or others peoples business.I haven’t even seen inside one of these properties, and I certainly won’t be going back to view even if they did ever manage to pick up a phone to return my call.

Fi · 20 June 2021

★★★★★ 1/5

Trustpilot

Customer service disgraceful

We bought our Linden home eight years ago. We have had no end of problems. The customer service we received was disgraceful and has not improved. When we moved in we had to have our stairs replaced, our master bedroom floor strengthened as the ceiling in the lounge was bowing, cracked shower tray replaced and much more. It took us two years of fighting & perseverance to get them to do the work. Even though you get two years guarantee for snagging & 10 years builders warranty. After all that they have returned to complete the site with phase 2 & 3. The shoddy workmanship has returned. They have put a fence up behind our property on top of our fence leaving about 1/2ft- 1ft gap between the fences for vermin to nest in and if a ball goes over the fence it is gone forever & you are left with children screaming about their toys. When they put up this fence the landscaper chopped the top of our wall down. Causing a very near miss to me & my family. We complained to site managers and was promised it would be repaired. 15 weeks later the wall still is not repaired. After numerous reminders my husband as decided to get quotes & get the job done himself and invoice Linden homes direct. It has been a very stressful time living here and with all the building works & no end of problems. I feel we have been very understanding, but also feel they have been very unfair. Safe to say once the building is over we will be putting our house up for sale & will not look back.

Leanne · 17 June 2021

★★★★★ 1/5

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WORST HOUSE DEVELOPER IN THE COUNTRY

We echo all the negative comments about this appalling company. We bought a house over 3 years ago and had more than 200 snags. Our house was full of mud when we moved in on Christmas Eve 2017. They installed our boiler in the wrong place, installed a toilet pan in the wrong place and the list went on. We are still waiting for the last of the snags to be sorted including our drive which developed a sink hole in it 6 months after moving in. It was so say repaired and we now have several small ponds on our drive when it rains. Still waiting for it to be sorted 2 years later. Furthermore the Outside spaces have been left in an appalling condition and passed on to a management company to maintain. We are now paying this company to maintain stone, mud and weeds. Linden Homes, Vistry or whatever you call yourselves now you should be ashamed of yourselves and I would urge anyone not to buy a house from this appalling company.

Lynton · 12 June 2021

★★★★★ 1/5

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‼️ DO NOT BUY FROM THIS COMPANY ‼️

DO NOT BUY FROM THIS COMPANY!!!! They miss sold us our property!! We moved into our linden homes house 3 years ago now, paid full price and was sold a house with sole access to our drive, we had over 200 snag issues on the house including structural brickwork issues. So Lindens agreed to pass us the access road to our drive in compensation for all of the problems, 2 years down the line they have inserted a gate onto our neighbours property creating what was sold to us as sole access into a communal access which means we get frequently blocked in or out of our drive daily and creating a whole world of problems for us! We explained to lindens that not only if this very frustrating but this is dangerous for us as our daughter suffers with life threatening seizures so we need clear access at all times! As usual they just don’t care at all!! They have now backed out on their deal with us, haven’t completed any of our snag issues, this was supposed to be our forever home and they have left us with a drive that we are blocked into daily, and a house that is falling apart, we are living in complete misery! Even after legal action they are still refusing to fix the issues they have created,Customer service is shocking And the salesman are liars! All this company cares about is your money!

Holly · 9 June 2021

★★★★★ 1/5

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ABSOLUTELY TERRIBLE COMPANY. STAY CLEAR.

After waiting 2 months for a plot to be released & weekly contact with the sales team. The plot was given away to someone else without being released. Just to add to this they didn’t even let me know. I was so upset until I decided to read reviews on linden homes. Now all I can say is thank you for all the bad comments, the relief is overwhelming that we have had such a lucky escape. Would never waste my time with this company again.

T · 4 June 2021

★★★★★ 1/5

Trustpilot

BUYER BEWARE - Do NOT Buy from Linden

Anyone even thinking of buying one of these shoddily built houses, first Google 'YVETTE DAVIS LINDEN HOMES' to see the truth of how these #LifeWreckers behave once they have your hard earned money. I see they are building in Basingstoke, Hounsome Fields ..#BUYERBEWARE do your research and don't make a mistake that will ruin your life. 'YVETTE DAVIS LINDEN HOMES'... please do yourself a favour and Google it. I wouldn't wish my 5.5 year hell on any innocent new home buyer.

Yvette · 25 May 2021

★★★★★ 4/5

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Explaining construction

Hey guys seen alot of issues raised as a construction worker myself, I van see that the main issue isn't what linden deal with unfortunately they have to bring in plumbers brickies and the general finishing of the builds. As to play Park review I was looking at a house myself if you actual drove down the road you would of seen it, do apologise for the rant just saw alot of bad feed back which isn't there fault if you moved on the frist block of houses and there's issue then they have to get in touch with each individual company that the issues fall under. They can't help time deal on this point

Courtney · 8 May 2021

★★★★★ 1/5

Trustpilot

DO NOT BUY

Do not buy in Glen Parva. Building on toxic landfill. Bet they will gloss over that one! Planning permission refused repeatedly locally. Finally central government overturned decision. All very dodgy. Feel sorry for people who end up living there.

Lottie · 20 October 2024

★★★★★ 1/5

Trustpilot

Do not buy on the development it says…

Do not buy on the development it says there was going to be a play park as their isn't any round here and for us that was important due to having kids. We had to pay a lot of money out to have garden re done as linden didnt wanna know cant open windows properly and all my floor down stairs is scratched and linden will not take responsibility. With all these bad reviews why are people still buying of them that's why they dont give a dam because they know people will still buy

Amanda · 23 April 2021

★★★★★ 1/5

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If you purchase a house through Linden…

If you purchase a house through Linden Homes be prepared that if you have issues with the home, you will get little to no resolution with anything.We were the first to move into our development over a year and a half ago and we still have a number of issues with the property. Linden homes do not respond to emails and seemingly don't really care about any kind of after care or customer service once you are in the property. Its our first time buying a new build home and given the chance again it would NOT be a Linden homes property.

Kean · 22 April 2021

★★★★★ 1/5

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No respect once you’ve bought. Buyer beware!

Having initially given 5 stars I’m sadly reducing this to one.Verbal abuse from the site manager. 20 snags outstanding one year on. Impossible to sit in my garden in the summer due to the site kicking sand up like a Sahara desert storm. Site manager thought it acceptable to take (he said he borrowed it when confronted) my neighbours wheel barrow. Then gave me a load of abuse when I went to find who’d taken it. Shocking treatment or customers and lack of respect. There’s a Barrat Homes site next door in Doncaster; I’d look at buying one of those and give Vistry/Linden a wide berth.

Richard · 16 April 2021

★★★★★ 3/5

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I am in the process of buying a house at Kilnwood Vale with Linden Homes, is it a good or bad decisions?

I am in the process of buying a property at the Kilnwood vale development with Linden homes, the property won’t be ready until the end of the year however I have already given them a holding deposit. Are there currently any home owners on the development who can point me down the right direction whether this is a good or bad decision. I am first time buyer and don’t really have a great knowledge of what to expect at the Kilnwood Vale development with Linden Homes.

Gromodel · 6 April 2021

★★★★★ 5/5

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Kirkleatham Green Forever home 🏡

We were the first family to buy on Kirkleatham Green at Redcar. Danielle who sold us the house was and still is absolutely brilliant. She went above and beyond in helping us find our forever home. Nothing was too much trouble. She is so friendly and approachable. Our house is perfect. The quality of materials used on our property are next to none. Any snags we found were sorted straight away. We can’t fault any of the team. They are all fantastic. Thank you again.

Kim · 29 March 2021

★★★★★ 1/5

Trustpilot

We were interested in 2 properties

We were interested in 2 properties, the first one we went to an independent mortgage broker which gave us an agreement in principle (DIP), as we were told that we need this to book the appointment only later after the viewing to be told that we needed to go via home reach as they were their mortgage brokers and they only dealt with them, so we could not resave this plot. After no communication for over a week from Home Reach we had to complained to get them moving! on the DIP. In the meantime we called the sales staff only to find out that we had lost our first choice, so we started process for the DIP again only to find out that we had lost a 2nd property of our choice - we can reserve one which is not built, they cannot show us on the site as they are still building where it will be etc. so we cannot get a feel for where it will be etc. If we put down the deposit and back out we lose £500. They are rude, don't answer calls when you leave messages, willing to put our name down if we want to be 2nd on the list!! if it falls through. My friend had to complain as she lost her first choice through them - too many sales staff and no passing on messages, they like to use their own brokers and solicitors but don't tell you the process. Don's go there as they have a back hander in everything - you lose out every time!!!

Debbie · 25 March 2021

★★★★★ 1/5

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Could their customer service and sales process be managed by broken Robots??

I have been trying for over a week to speak to someone just to get some more information about the homes available etc but so far I've not heard back from anyone yet. Really makes you wonder what their customer service would be like if you choose to buy a home with them... Clearly, all the reviews suggest that they don't have good customer service at all and it seems they're not interested in making that good. I don't get why do they advertise all these properties if they don't want to sell them! Another interesting point to make: one google review suggests that they are discriminatory against foreigners....I am foreign myself and I am really starting to think that it might be true!

Peachy_p · 11 March 2021

★★★★★ 1/5

Trustpilot

Not impressed so far ........

I have rung and emailed numerous times over the past two months to book an appointment to view a new local development. I have heard nothing. Yes, I know we are in a lockdown but the houses are being advertised and their own website is saying they are open for viewings. Even a quick courtesy call would be better than nothing but it seems they don’t want the business. It is certainly making me think twice about buying one of their homes.

Kat · 22 February 2021

★★★★★ 1/5

Trustpilot

Buy a house if you don’t care about your safety

Up until 18 months ago, I would have given more stars. Since then there has been various issues with the drainage system which has meant that the road cannot be surfaced. Finally in the Autumn of 2020 the iron works were raised which suggested the road would be surfaced. However, as of February 2021 this still has taken place. This is causing issues for pram and wheelchair users as the curbs are too high. It’s affecting our cars as you can’t avoid going over the raised iron works. It’s meant that the council can’t adopt the road, so we can’t have a grit bin. We had a letter to say it would be surfaced w/c 1st Feb. Then on the 5th Feb we were told that due to adverse weather it couldn’t take place. However, that week our town had no adverse weather. We were told it would be surfaced the following week, but we knew this wouldn’t take place as we had been forecast snow. Yesterday we got told that due to health and safety of the workers, another meeting is needed on the 1st March. Seems Lindens don’t care about our health and safety....they have our money and now couldn’t care less

Michelle · 16 February 2021

★★★★★ 1/5

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Don't care once you've moved in

Linden are great service wise, until you have moved into your house and then they are absolutely useless.We moved into the Manor Park site in December and so far have had 8 different visits to fix issues that should have been dealt with before we moved in. The site team make all the promises in the world but then the trades people don't care and just cause more damage when they come to fix anything.If I could give 0 stars I would

Nicholas · 10 February 2021

★★★★★ 1/5

Trustpilot

Appalling service

If I could give no stars I would. Such a bad service. Just emailed a complaint but don't suppose I'll get a response from that either. Had to jump through hoops for affordability check even when you know you can afford it. Declined and cancelled our viewing because I cant get Aprils tax return before 5th, even when bank statements and service contracts can be provided and if it take 6-9 weeks to complete I'll have the return by then. Mortgage team were rude and made me feel like I wasn't worth anything and would never own my own home. Lady I just spoke to from Linden after days of trying to speak to someone was rude, arrogant, condescending, patronised me and didnt like it when she got it back from me and raised her voice at a customer! Absolutely appalling way to deal and treat with customers.

Whitney · 6 February 2021

★★★★★ 5/5

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Thank you to Linden Homes!

I have recently purchased a property (at Perrybrook) from Linden Homes, and I would like to express my thanks to both the sales team and the on site building team (that really have gone above and beyond to promptly address snagging issues, as I reported them). The Linden Homes team at Perrybrook and Vistry Western have all done a superb job, I have been pleasantly surprised by the high level of service, and I'm very pleased with my purchase and buying experience.

Phil · 29 January 2021