Bradleys Estate Agents Penzance reviews

★★★★★ 5/5

Trustpilot

Sold in 5 days, couldn’t have asked for more!

We honestly couldn’t recommend Bradleys enough. From start to finish, the whole experience of selling our home was brilliant. A massive shout out in particular to Jack (COYS!), who was our agent throughout the process. He was so relatable, down to earth and just a genuinely lovely guy. By the end of it, we honestly felt like we were dealing with a friend rather than an estate agent! Nothing ever felt like too much trouble and the communication throughout was 10/10. Clare and Jordan were also fab, stepping in and helping both Jack and us along the way whenever needed. The whole team just made what is normally a really stressful process feel so much easier. Our house sold within 5 days of going on the market, and the photos and videos they arranged were amazing and presented our home beautifully. They'd even organised off market viewings, before it had even gone live. We actually bought this same house through Bradleys back in 2020 and had a great experience with them then too, so it felt quite fitting that they were the ones to sell it for us as we move on to our next chapter. Just a genuinely lovely bunch of people who are great at what they do. We’ve already recommended them to others and wouldn’t hesitate to do so again. Thank you so much Jack, Clare, Jordan and everyone at Bradleys! ❤️

Megan · 23 July 2026

★★★★★ 5/5

Google

We met Gabriel when we viewed a property that Bradley’s was marketing. He showed us around the property & let us look round at our leisure, answering our questions sufficiently. He then progressed to secure a deal that was acceptable to both vendor & ourselves. Gabriel then kept us in the loop, updating us on the purchase progress with our solicitor. Gabriel is a great ambassador for Bradley’s estate agents & we have dealt with many looking for our forever home. I highly recommend using this estate agent.

Linda · 17 September 2025

★★★★★ 1/5

Google

Instructed Bradleys (Penzance) for a probate market appraisal. Raised detailed, evidence-based concerns about undervaluation, use of narrow comparables, and a procedural issue around paperwork being left at the property rather than issued to me as executor. The Branch Manager refused to revisit the appraisal or meaningfully address the process concern, stating further correspondence would not be productive. Difference of opinion is one thing; refusal to reflect or review when legitimate issues are raised is another. Very disappointing experience

Rachel · 10 February 2026

★★★★★ 5/5

Google

Not living in Cornwall myself, I chose Bradley's to act as an agent for an auction property based on reviews, and feel I made a very good choice. All staff in branch were very friendly, knowledgeable and efficient and made the whole process, which was new to me, very straightforward. Contact was extremely good throughout and the team also worked very closely with a local solicitor which again made things really easy. I would have no hesitation in recommending Bradleys Penzance. Thanks team.

Gill · 10 March 2025

★★★★★ 5/5

Google

Bradleys have been absolutely fantastic with our purchase of our new home by the sea. There were some challenges along the way and they stepped up and helped with every one! If I ever decide to sell, I will use Bradleys without question.

John · 17 September 2025

★★★★★ 5/5

Trustpilot

A big thank you

I would like to thank Fiona and the team in exmouth for all there hard work. I’ve rented two different property’s from them and they have gone above and beyond. Thank you again. A****

Rick · 7 November 2025

★★★★★ 5/5

Google

Very good. Bradley's sold us our last house, and marketed it for us 14 years later. Good details and floorplan, good marketing, found us a buyer quickly. The buyers turned out to be Muppets, but Jason, nick and Anne kept them on the hook and we shifted our hovel. 5 stars. Jason particularly good with viewings with buyers, all the team are very easy to deal with and sensible when things get stressful.

Kev · 10 October 2019

★★★★★ 5/5

Google

We dealt with Gabriel on a potential purchase and found him to be a very professional agent, very friendly and great communication

Neil · 8 September 2025

★★★★★ 1/5

Trustpilot

No human element here...

Saw a property to rent that looks ideal so clicked online to arrange a viewing. Took about 30 minutes to complete their registration as I had to open an Experian account to get my credit score - among other things! This was the first agency I had tried so assumed this was standard these days - it's not. The property I want to view does not allow children so while I currently have a 'child' as she is 17, she will be 18 in a couple of weeks - so by the time we move. Rang to get advice on how to complete the form and got an automated message redirecting me to fill in the online form! No space on the form to clarify any individual circumstances. Completed form and didn't hear back by weekend when I was hoping to view property. Sent email but understand it can take a day or 2 for a reply so found a customer services number - phoned hours before they shut and got automated message that operators were all busy and I could choose to hold. I held and just a minute later got a message that my call could not be taken and to call another time -no option to continue holding. The property I'm interested in was reduced in January and I thought initially this was due to lack of interest or something not obvious from the advertisement. I'm now inclined to believe it is due to noone being given the chance to view it! This is ridiculous. I have jumped through hoops to try and get a viewing, I am a reliable and honest tenant and have been in my existing rental nearly 7 years. I won't be renting through Bradleys now even if they do get back to me as I don't feel they are serving tenants or their landlords with this overly restrictive gatekeeping and do not trust that they would deal with any tenancy issues adequately in the future.

Juliet · 16 February 2025

★★★★★ 1/5

Trustpilot

Very poor customer service.

I would have given a rating of zero if possible, but 1 star is way above what this company deserves. We used them as a letting agent for several years and our experience was of very poor customer service, usually just telling us what they thought we wanted to hear, when in reality they were not accurately reporting the condition of the property. The tenants were dirty and lazy, but none of this was reported in the periodic checks carried out by Bradley's. Even when there were problems with the state of the property, these were played down or even not reported to us. It took a visit in person by myself to see the poor condition and damage to our property, by which time eviction proceedings were under way. When the tenants eventually left, the check out report was carried out and not even dated, so there was no accurate proof of the condition of the property on this date. When asked about this, the staff became very defensive. This impacted on us, as the considerable damage and neglect to the property could not be fully claimed for, leaving us out of pocket. When trying to submit a claim to retain the deposit, Bradley's were of no help whatsoever, leaving us to do it all. Think very carefully before you use this company as a letting agent.

Paul · 12 December 2024

★★★★★ 5/5

Google

I was very impressed with all the team at Bradleys. They were very focus on a sale at a fair price. Once I had a buyer they were very good at chasing and keeping me informed through the interminable delays that are a feature of buying and selling property in the UK! Thanks to all the team, throughly recommended.

Scott · 9 August 2025

★★★★★ 5/5

Google

Bradleys experience was second to none, clear communication from the start everything was just made easy. I would definitely recommend them again and also to friends. What a great team to deal with and Charlotte was chasing me normally it's the other way around you chase the Estate Agents to see what's happening. I would definitely use Bradley's again

Ashley · 10 October 2022

★★★★★ 1/5

Trustpilot

Not impressed.

Not impressed. Tried to rent via rightmove so called them. The phone number is just an automated system that directs you to their website and therefore useless. Went to their website: you can't even request more information without entering loads of personal details into this. As part of this Bradleys require you to send through an Experian credit check and you can't progress without it, this means you have to create an account with Experian too or other credit check agency... and accept all their terms and conditions... Still, I ploughed on, completed a credit check and then go no response at all! Utter waste of my time. Went back through right move to contact them, i.e. seemingly the only way to message them. Got a response telling me to go to their website and fill in all my details again! Responsed to the email informing them that I had already done so and guess what? The email system is no-reply. Shameful, hence this review. I can only speak from personal experience, maybe they are great if you are a landlord or selling property but as soon to be both, I will not consider them for either purpose if this is how their tenants are treated.

Alastair · 28 July 2024

★★★★★ 1/5

Trustpilot

We are looking for a new home to rent

We are looking for a new home to rent, we were advised to try Bradleys Having contacted and registered with many estate agents in the south west of England we found all of them to be easy and straightforward to register with, but Oh My God when you get to Bradleys, you should dump them immediately. After a few minutes in to the registration form the information they require becomes beyond belief, they even want to know how much savings you have. That’s totally obnoxious and none of their business. We can understand that they require certain information but not this just to register for information on lettings (no other letting agency requests to have your private and personal information just to register or even getting info on properties to let in their portfolio ). BRADLEYS you are too big for your boots. And by the way you have the worst web site to navigate in the market. Pay someone to help or get a grown up to help you.

Douglas · 26 July 2024

★★★★★ 5/5

Google

First Class Service! Maria and the team at Bradleys gave helpful, positive, prompt and professional assistance during our property search. I would highly recommend.

Jayne · 23 November 2024

★★★★★ 1/5

Trustpilot

Don’t sign anything without getting advice

I would advise anyone to steer clear of Bradleys if you expect any level of service or communication. We have been on the market with them for 18 months with only a handful of viewings. I haven’t heard a word from them since April, The For Sale board blew down in February. I reported this but no one has ever been around to put it back up. I have now decided to remove our property from their marketing and have now been told they expect me to pay them £600. I presume part of their strategy is that even if they don’t manage a sale then at least will get £600. This seems a very risk free and lazy way of making money for what is supposed to be a Company working for their customers. I have checked with 4 other Agents out there and none of them operate this way. Do your research and don’t sign anything without checking elsewhere first.

Graham · 13 July 2024

★★★★★ 2/5

Google

Despite the friendly staff sadly we did not have a good experience with Bradley's. Having rented a property through these agents the landlord evicted us (and our vulnerable neighbour!) during the pandemic, claiming they were intending to sell. A few months later the property is advertised to rent again at 33% more than we were paying! The property was not in good condition, major problems with damp, infestation and subsidence which the landlords refused to do anything about, and a severely neglected garden which we put to rights without a word of thanks. In our subsequent search for a property Bradley's rarely responded to our emails and calls. Needless to say, we found another agent!

Pete · 10 October 2021

★★★★★ 5/5

Google

We used Bradley’s when going through the process of buying our first home, although it went on for a very long time due to matters out of our control the team were always very helpful and gave us their time and effort, especially Charlotte who was dealing with our purchase. Would definitely use Bradley’s again if we were moving house.

Danielle · 24 April 2022

★★★★★ 1/5

Trustpilot

Unfortunately their maintenance service…

Unfortunately their maintenance service for existing property doesn’t work ! No help or unavailable No service etc

Customer · 16 April 2026

★★★★★ 5/5

Google

The team at Bradleys were brilliant. They only showed buyers around my property that could proceed. The team always kept me updated and returned my calls promptly. I would highly recommend Bradleys of Penzance to friends and family.

Andrea · 17 September 2025

★★★★★ 2/5

Trustpilot

They won't answer any question…

They won't answer any question regarding a property if you don't feed first their database with your personal details. Clearly they don't care about privacy in an age when AI bots are all over data mining information.

AJ · 14 August 2025

★★★★★ 5/5

Google

The team at Bradleys Penzance were great. They valued my property recently and explained everything really clearly to me before coming out and at the appointment. Friendly and professional, once I'm ready to sell I will be using them.

Charlotte · 12 November 2022

★★★★★ 5/5

Google

The team at Bradleys Penzance were great. They valued my property recently and explained everything really clearly to me before coming out and at the appointment. Friendly and professional, once I'm ready to sell I will be using them.

Charlotte · 10 October 2022

★★★★★ 1/5

Trustpilot

Worst customer service I have ever…

Worst customer service I have ever received. Made to feel like my thoughts and views were insignificant and I was stupid!! I have been in sales and senior management for 25years and have never experienced such a lack of customer care. I would never recommend anyone to use this company to sell their home, people deserve more than this company delivers.

APH · 28 May 2024