Every review we hold for the Penrith office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a very good experience using lakes estate to sell our home. This was the first time we had sold a home and lakes estate were with us every step of the way. The communication was excellent, always at the end of the phone, with regular check in calls. Their knowledge of the property market in Cumbria is very impressive. The impressive marketing and technology used, including the virtual tour, ensured the value of our property was maximised. Overall I can't recommend lakes estate enough, and we wish them the best of luck with their business, it's great to see a team so passionate about delivering high quality service. many thanks
Luke · 16 April 2024
Agent replied · 11 June 2024
Hi Luke,
Thank you so much for taking the time to share your review. It has been fantastic working with you over the last few months and we are absolutely thrilled that you have had such a positive experience.
We hope to catch up with you soon and good luck to all three of you in your new home.
Hannah
★★★★★ 5/5
GoogleWe would not hesitate to recommend Lakes Estates who have handled the sale of our beautiful large townhouse in Carlisle City centre.
We have just Completed! In particular we would like to thank Matthew King, who has been proactive from start to finish.Matt is friendly, professional and knowledgeable, a real asset.
We would also like to thank Glenn & all the receptionists at Lakes Estates, who as are often the first to be approached by prospective purchasers, are refreshingly helpful & friendly.
June · 27 March 2024
Agent replied · 11 June 2024
Hi June,
Thank you so much for leaving such kind words about Lakes Estates and our Associate Agent, Matthew King.
We all wish you the very best of luck in your home!
Hannah
★★★★★ 5/5
GoogleThis whole house buying process was drawn out, convoluted and a pain in the neck but Hannah was absolutely brilliant from the get go. Patient, professional and empathetic. We now have our wreck to renovate and we will be back to Hannah and the boys for a valuation when everything has been completed. Thank you.
Simon · 27 March 2024
Agent replied · 11 June 2024
Hi Simon.
Thank you so much for taking the time to leave us a review. The house buying process is certainly not always an easy one but I am so glad that you now have the keys and can begin your renovation project!
Thanks again!
★★★★★ 5/5
GoogleWe sold our house with Lakes Estates and I would 100% recommend them to anyone! The service was outstanding and everyone in the team gave their best every day and truly cared about us and our sale. A million “thank yous” to Glenn, Hannah and the team; you are remarkable! It (almost) makes me want to move house again!!
Kez · 28 October 2024
★★★★★ 5/5
GoogleProperty we visited was absolutely perfect, the agent who showed us around was very knowledgeable and approachable. The only problem was us. There was absolutely nothing for us to do to put our own stamp on it, if we were a few years older, it would have been fine, who knows we may change our minds but we can't thank the vendors and the estate agents for their time.
Michael · 27 March 2024
★★★★★ 5/5
GoogleCould not recommend Lakes Estates enough! They supported us through a very tricky sale and couldn't thank Glen and the team enough for being able to guide the sale through to completion! Their communication was great and you can see they have a real passion for what they do. 5 stars!
James · 27 November 2024
★★★★★ 5/5
GoogleMany thanks to Glenn, Rob and team during the purchase of a house Nothing was too much trouble and they allow 1 HOUR for a viewing which was a new experience
They were happy to organise more viewings and visits as the sale progressed. …
Sean · 16 April 2023
Agent replied · 11 June 2024
Thank you so much for your review. It was a privilege to support you and your family throughout the process and I am so glad you felt that things were as easy and stress-free as possible! … More
★★★★★ 5/5
GoogleThe Lakes Estates team were really friendly and went out of their way to help me organise things when I rented out my property. As I live on the other end of the country, their help and advice was invaluable.
Jane · 26 March 2026
★★★★★ 5/5
GoogleFrom start to finish we received a very professional service. Friendly, informative, tailored service to suit our needs. Nothing was too much trouble for the entire team. We would highly recommend Lake Estates.
Paul · 16 April 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to leave us a review, Paul. It has been great working with you and we are so glad you had such a positive experience!
★★★★★ 5/5
GoogleWe would like to start our review by saying we highly recommend Lakes Estates. Glenn, Rob and Hannah are a superb team with real integrity. They are thoroughly professional and unfailingly pleasant to deal with. It all started with amazing photographs and a first class brochure. The innovative commission model has worked very well for us. They were so supportive during a very stressful time down to serious health issues. The sale was delayed by events but all ended well and we are so pleased to have chosen Lakes Estates.
Grateful thanks to you all for a five star service!”
Sam · 16 April 2023
Agent replied · 9 June 2024
Hello both,
Thank you so much for your review. We are so glad that we have been able to work with you to sell your home - it hasn't been easy for you but we have got there in the end.
We truly do wish you all of the happiness in the world once you're settled in your new home and look forward to catching up with you soon!
Hannah
★★★★★ 5/5
GoogleLakes Estate team are incredibly professional and go above and beyond to sell your home. The guys have fabulous photography too. The team kept us informed every step of the way, not just another number, Glenn, Hannah and Rob showed for every one of our viewings, spent time to make sure we were happy at every stage. On selling our property they have kept us up to date with each stage. I wouldn't go past them, selling your house with them is putting your largest investment in very safe hands. Thank you
Amanda · 16 April 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us such a kind review. It has been fantastic to work with you every step of the way and we all wish you the very best of luck in Spain - we aren't envious at all!!!
Hannah
★★★★★ 5/5
GoogleAs a first time seller i cannot put into words how pleased i was that i choose to deal with Lakes Estates, I had inherited a property from my late father which i had very little knowledge about but with the generous amount of help and support from Glenn, Hannah and Rob going above and beyond helping me throughout the whole process, pointing me in the right direction, Constantly keeping me updated on every little aspect in relation to the property not only that but they would even call just to see how i was doing in myself.
The team know my background they know how hard its been for me since the passing of my father, But from my personal experience and i mean this from the bottom of my heart i cant thank you guys enough i honestly dont think i could of went thru all this without you all from the selling process right to client care.
Glenn, Hannah, Rob youse really are truly amazing and caring people and i hope Lakes Estates will get the recognition it well and truly deserves 100 million percent i would recommend them to anyone they are phenomenal from start to finish.
Again thank you so much for everything i will never forget it❤️
Sam
Sam · 16 April 2023
Agent replied · 11 June 2024
Hi Sam,
Thank you so much for such a kind review. It has been great to work with you over the last few months and we are SO glad that we have managed to get your family home sold.
We can't wait to catch up with you soon.
Hannah
★★★★★ 5/5
GoogleWe were recommended The Lakes Estates by our neighbours. Having been on the market a little while to sell our property with another agent we decided to switch to The Lakes Estates. Very glad we did! The photos were of high quality and the whole team worked hard to sell our house. They were on call whenever we needed them, even weekends which is rare to find in this industry! Even through the most stressful parts of negotiations they were on hand to get the best price possible. They wanted us as the clients to be happy with our decisions with no pressure to accept offers we were not comfortable with. Having sold our home they even helped us move into a rental whilst we waited on our next property purchase. Which really took the stress out of our move. As tenants they also took promt care of any maintenance issues we had. Having bought and sold numerous times over the past few years The Lakes Estates were the best by far. I think that comes down to the fact they actually care about their clients, which is what you need when making stressful and life changing decisions. If we were to move in the future we wouldn't hesitate to use their services again.
Emma · 28 September 2024
★★★★★ 5/5
GoogleGlen, Rob and Hannah worked tirelessly to sell our house in record time. The photos were great and Glen worked closely with the agents selling the property we wanted to buy. A seamless process. We would recommend Lakes Estate; they gave a first class service, nothing was too much trouble, and we were kept up to speed with viewings and outcomes. Many thanks
Deb · 27 December 2024
★★★★★ 5/5
GoogleThank you to the whole team, I can not speak highly enough about these guys.I would recommend these estate agents to anyone buying or selling their home. They provided regular contact at every stage of the process. This provided us with a safe a secure experience moving into our new home. 5 star all the way.
Nicola · 16 April 2023
Agent replied · 11 June 2024
Thank you so much for such a kind review Nicola. We are very glad to have been able to get you into your dream home!
★★★★★ 5/5
GoogleBrilliant viewing Very comfortable in every way very helpful and awnserd any questions thanks alot
Darren · 16 March 2026
★★★★★ 5/5
GoogleA friend recommended Lakes Estates to me and im glad he did. They dealt with everything for me and made the process very very easy. Glen introduced me to the login portal which was super handy to see who had viewed and what their feedback …
Cameron · 16 April 2023
Agent replied · 11 June 2024
Thank you so much for trusting us Cameron and for your kind review. It has been a pleasure working with you and we wish you all the very best in your new home!
★★★★★ 5/5
GoogleLakes Estates recently managed the sale of my in laws house. From initial market valuation appointment to exchange and completion they went above and beyond at every stage. We agreed a sale within a matter of days and the team guided us …
Sue · 16 April 2023
Agent replied · 11 June 2024
Thank you so much for your review. It has been fantastic to work with you over the last few months and it was a great relief to see that your move was completed just in time for Christmas! … More
★★★★★ 5/5
GoogleRob, Glenn and Hannah provided us with an excellent service throughout. Would highly recommend and we will definitely be using Lakes Estates in future!
Nick · 16 April 2024
Agent replied · 11 June 2024
It was a pleasure working with you Nick and thank you for such a kind review.
★★★★★ 5/5
GoogleHopefully we can put across a review that signifies just how special, talented, professional, tireless and passionate the team at Lakes Estates are. After marketing our beautiful home with, what would be described as typical, renowned …
Suzette · 16 April 2023
Agent replied · 11 June 2024
Thank you so much for your review, Suzette. It was an absolute pleasure working with you and we wish you all the best in your beautiful new home! … More
★★★★★ 5/5
GoogleGlenn and Rob came out to do a free valuation for us. They gave us great advise on an extension and when the time comes we will 100% be selling our house with the Lakes team!
Michael · 16 April 2023
Agent replied · 11 June 2024
Thank you for your review. So pleased that we have been able to help you out and we look forward to working with you in the future!
★★★★★ 5/5
GoogleExtremely helpful and very knowledgeable about the locality. Very willing to offer sensible, down to earth and realistic advice. Staff are always reliable, punctual and courteous. They are very thorough but also relaxed and certainly don't make you feel pressurised.
R · 28 October 2024
★★★★★ 5/5
GoogleBriliant, friendly and efficient service from the team. They go that extra mile for you and nothing is too much trouble. Would highly recommend them. Thank you!
A · 27 November 2024
★★★★★ 5/5
GoogleThe Lakes Estates - phenomenal estate agency! 5⭐️⭐️⭐️⭐️⭐️
Groundbreaking estate agency! We have been absolutely blown away with their …
Catherine · 16 April 2023
Agent replied · 11 June 2024
Thank you so much for such a kind review. It has been an absolute pleasure to work alongside you both and we hope to catch up with you very soon. … More
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