H&H Land & Estates Penrith reviews

★★★★★ 4/5

Google

3 months since our first home purchase... what a time... from making the offer, acceptance, survey, the chain going out of whack, and ending up in an AirBnB for a month.... H&H were holding our hand throughout it all. The stressed emails in the middle of the night, the pleading for updates, and weeks of sleepless nights, Grace and the team were nothing short of amazing. Getting the phonecall from the conveyancer on deadline day and getting the keys within 30 minutes was such a relief. Many estate agents would delay a few hours and get a present and lovely handover, but on this occasion the two out of breath people appearing at the office and the huge smiles were all we needed. The company, the agents, the show viewers, and team were incredible. I actually think they were as stressed as we were at the end of it. We still joke that it's the most expensive keyring we ever bought... especially when we used the token to buy our first furniture. Thank you all, Matt and Heather

Matt · 14 July 2025

★★★★★ 5/5

Google

H& H provided such an excellent service from the start to the finish of our house sale. The whole process was quickly up and running after a professional & fully considered appraisal of our property & situation. Preparation of details & photography was handled punctually and to a very high standard to create immediate impact on the market. Once 'on market' the sales team in Penrith kept us fully informed of interest, arranged viewings with us, followed up and kept us fully informed at all times. All in all we could not have wished for a more professional and friendly team to look after our sale!

Simon · 14 July 2025

★★★★★ 5/5

Google

Selling a house can be such a stressful journey, and at one point mine felt like it was all going wrong. H&H were incredible, so professional but also genuinely kind and understanding when things weren’t going smoothly. With their support, everything came together for a successful sale. A special thank you to Grace and Sarah, who went above and beyond to guide me through, I could not have done it without them.

Cliff · 14 September 2025

★★★★★ 5/5

Google

An amiable and hard working team who went above and beyond to help us sell our house whilst we were living 4 hours’ drive away. I wouldn’t hesitate to use them again. They were all excellent, but special mention to Grace and Sarah for making the experience borderline enjoyable! They are friendly, they know the area extremely well, they already know potential buyers, they communicated effectively throughout - I’m so glad we went with H and H :)

T · 14 June 2025

★★★★★ 1/5

Google

We recently began renting a property through your agency. Unfortunately, on the second day of our tenancy, the landlord admitted to H and H agents that he had looked through our windows, an act that constitutes a serious violation of our right to privacy. Following this incident, we mutually agreed to end the tenancy early. However, we have been informed that a full month’s rent will be retained, with the explanation that the landlord’s actions were merely "a quick peek" and therefore not a cause for concern. Regardless of how brief the intrusion was, any unauthorized observation into a tenant’s private space is entirely inappropriate and unacceptable. According to the terms of the tenancy agreement, landlords must provide at least 24 hours’ notice before entering or inspecting the property. If there are concerns regarding the condition of the property, the appropriate course of action is to use the security deposit, not to violate a tenant’s privacy. In our case, the deposit was returned in full. While we acknowledge that we painted the walls without permission to high standard and neutral white colour, this does not in any way justify the landlord’s actions or the withholding of a month’s rent. Due to the seriousness of the privacy breach, I have reported the matter to the police, as it may constitute a criminal offence. I will also be pursuing the matter through civil court to recover the withheld rent. The response from your agency has been disappointing. In particular, a member of your staff, Shirley, laughed when I expressed discomfort over the landlord’s behavior. This dismissive attitude only adds to the distress we have experienced. A Complaint is ongoing but the agents to not seem to have the time to respond within a few days.. Renters deserve to be treated with the same respect and dignity as homeowners. Owning a property does not entitle anyone to disregard the legal and ethical boundaries that protect tenants’ rights , we are not second class citizens..

M · 14 July 2025

★★★★★ 5/5

Google

Grace and her team were professional, helpful and friendly throughout the buying process, and subsequently. Highly recommended!

Paul · 22 December 2025

★★★★★ 5/5

Google

Grace and Sarah, H&H Penrith made all the difference when recently purchasing a property, they could not have been more helpful, with great advice and guidance. Communications were maintained throughout, including weekends and late …

Steve · 14 April 2025

★★★★★ 5/5

Google

Sarah and Shirley at H&H were excellent when helping me to rent out my property in Penrith! They gave me first class advice, always responded to my queries/ emails, and found excellent tenants suitable for my flat within a short period of time. Grace who works in the sales department of H&H is also excellent; she gave a friend invaluable advice regarding the sale of his property. I wouldn`t hesitate to use H&H again and would definitely recommend them if you are renting or selling your property!

Dot · 14 April 2025

★★★★★ 5/5

Google

We sell our house with H&H, we been helped by Grace, very nice lady, professional and very helpful. A big Thank You for all the team.

Cristina · 14 April 2025

★★★★★ 5/5

Google

Andrew and team at H&H we’re amazing. I sold my house through H&H we were about to close and then corona hit. It was unprecedented. The other thing that was unprecedented was the support and guidance that Andrew and his team offered us. He was always available and actively invested in helping us to complete our sale. Andrew and his team were professional yet friendly. We had been with another local estate agent for a month previously and the difference was huge. Most importantly we felt like people and not just a client. Thank you Andrew and your team. When I come to sell again you are top of my list.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 26 August 2020

★★★★★ 5/5

Google

It took 6 1/2 months from accepting on offer on our property to actually moving. Sharon from H&H was chasing up and down the chain on a weekly basis to keep us informed ‐ even if it was only to say there was no movement. During what became at times a very stressful period, Sharon kept us sane. We can't thank her enough.

Hayley · 10 September 2022

★★★★★ 5/5

Google

Great Team at H&H right from the beginning, lots of care and attention given to the sale of our home and business, getting the extended sales team out to see what they were selling really helped. A smooth process. Thankyou

Carly · 29 November 2025

★★★★★ 4/5

Google

A tricky sale as there were many complications along a bumpy road, none of which were H&H’s fault. Sarah, Andrew and Grace handled them well and we got a very pleasing result more quickly than if we had had to do the tasks needed to get us over the line. Well done to everyone involved

David · 14 April 2025

★★★★★ 5/5

Google

Enquiry about rental property very polite, friendly and professional on phone, very nice to deal with and easy, awaiting a viewing date and am looking forward to dealing with them in person at viewing. Website is very informative and details everything you need to know about renting. Highly recommend!!

Julia · 7 July 2022

★★★★★ 5/5

Google

This was my first time in letting a property. I chose H&H and have been very impressed with their speedy service in all areas of the letting. Sarah Gremmell has been brilliant and supported me all the way. I will defiantly use H & H for any future lettings. Excellent service Thank you !

Val · 7 July 2021

★★★★★ 4/5

Google

We have had a very good experience with H+H overall. We would like to say a particular Thank You to Andrew Low for his professionalism and excellent prompt responses and assistance. He remained calm and efficient throughout the whole process acting as coordinator between all parties including solicitors. When the stresses of the process of buying became overwhelming at times, Andrew was our reliable go-to person for which we are very grateful. We think he is a great roll model for more junior members of staff to learn from his expertise. We would definitely recommend H & H land and Estates to others going through the house buying/selling process.PositiveResponsiveness, Quality, Professionalism

Claire · 26 August 2021

★★★★★ 5/5

Google

Wonderful service! Grace was especially helpful from the outset and Sarah kept is informed throughout the purchase process. Would definitely recommend but not looking to move anytime soon!!!

Ste · 30 August 2023

★★★★★ 5/5

Google

We had an excellent experience selling our property using H&H King. Andrew was very professional from start to finish and went above and beyond to ensure the sale went through. He took some great pictures of the house and even came back to retake a few to ensure they looked perfect. Andrew was also very knowledgeable about the local area and gave an accurate valuation of the house which was in line with all the renovations we had done. Kathy was very helpful arranging the viewings and giving prompt feedback. Overall, we are very impressed and would highly recommend using them.

Kevin · 7 July 2020

★★★★★ 5/5

Google

Shirley, Sarah and Sue in the Residential Lettings team were absolutely fantastic. We were looking for somewhere at short notice and they pulled out all the stops to help us. They were extremely professional and friendly and we cannot recommend them highly enough. They expedited our application as quickly as possible and enabled us to start a tenancy just 3 weeks after we first contacted them!

Julie · 23 June 2023

★★★★★ 5/5

Google

My experience with H & H lettings has been excellent, Sarah the lettings manager is very professional, while still being very friendly & approachable, answering all questions, very patient if we asked what were probably unnecessary questions & looking to ensure that we get tenants that will fit in with what we want. While checking the house out between tenants & cutting the grass we met Justin who does viewings & he was brilliant. He is very friendly, while being on the ball at the same time, asking what we would be looking for in a tenement, so that as he showed people round he would be able to assess who were the most suitable people for us, passing that information on to Sarah & her team.PositiveResponsiveness, Quality, Professionalism, Value

David · 26 August 2021

★★★★★ 5/5

Google

H&H Land & Estates in Penrith have been excellent to deal with and we can't praise them highly enough! This is the second house in 5 years that we have sold locally and having had experience of other estate agents in Penrith H&H are by far the best in the area and are 'THE' Estate Agents to go to! We have found them to be very professional - they always get back to you by phone or email if you have a query. All the staff are lovely and extremely helpful. We have found that they go above and beyond when dealing with anything and working out of Office hours has to be commended. Plus, they don't harass you just to get a sale and they do look after you! They also have a key position on the high street for advertising your property. We can't thank them enough!

Stephen · 7 July 2021

★★★★★ 5/5

Google

H&H were extremely efficient, helpful and friendly through the process of selling my father’s house. We couldn’t recommend them highly enough!

Emma · 14 April 2025

★★★★★ 4/5

Google

Very friendly staff. The marketing of our house was brilliant. David the photographer went the ‘extra mile’ to spend time getting photos that definitely made a difference in getting people interested to come and view.

Judith · 30 September 2025

★★★★★ 5/5

Google

Great service from Sarah and Grace throughout the process of buying our first house! Thank you very much!

Emma · 14 April 2025