Every review we hold for the Penkridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhat can I say from first meeting Adam , who was fantastic and photos were 2nd to none and then dealing with Andrew who was brilliant from start to finish . I’ve used a few estate agents now and the lads at the Penkridge office are leagues above the rest.
I must also give a special mention to Sarah Austin from the sales progression team , she is an absolute Angel , she works tirelessly to help you through the whole process of buying and selling. Sarah you’re a star⭐️⭐️⭐️⭐️⭐️.
So if you need an estate agent look no further than..Dourish and day they are the best by far….
Lee · 2 April 2025
Agent replied · 29 May 2025
Thank you for your glowing review Lee and the 5* review! We’ll make sure the team in Penkridge are aware, together with Sarah. We truly appreciate your feedback!
★★★★★ 5/5
GoogleI would like to Thank Adam,Andrew & all the staff at Dorish & day at the Penkridge branch for the professional service they provided selling my late mom's house.
100% recommend them! Adam did a superb job valuing the house & also did a professional job of the photographer. Nicole was on the ball & kept us updated regular.
Very friendly staff . They went that extra mile. Great Team. Thank you all.
Carol Thorpe
Carol · 21 April 2025
Agent replied · 15 January 2026
Thank you so much, Carol, for your wonderful feedback. We're so pleased that Adam, Andrew, Nicola, and the entire Penkridge team were able to support you professionally and compassionately during the sale of your late mum’s house. Your recommendation means a great deal to us. We truly appreciate your kind words and are here if you ever need us again!
★★★★★ 5/5
GoogleBest estate agent ever, always time for any concerns, prompt call backs, staff polite, friendly, especially Andrew & Nicola many many thanks for your incredible patience with our lengthy chain
Updated us at least weekly, sometimes more!
Can't fault your service.
Nicola · 16 December 2025
Agent replied · 15 January 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that you felt supported throughout your move, especially with such a lengthy chain.
Andrew, Nicola and the whole team will be thrilled to know their communication and patience made a real difference. Keeping you updated and reassured is exactly what we aim for, so it’s lovely to hear we delivered for you.
Thank you again for your kind words, we’re so pleased we could help, and we wish you all the best in your new home!
★★★★★ 1/5
TrustpilotI was clearly under the misconception that I was dealing with adults
Stafford Office. 13th February I asked Dourish and Day to value a rental property that I'm selling. They agreed to liaise directly with the tenant, she didn't want anyone in during 1/2 term and said that she would have boxes around. Dourish and Day informed me that the tenant had totally REFUSED their request but this was clarified with my agent and they then contacted Dourish and Day but 2 weeks later are still awaiting a response. 4th March I requested an update from Dourish and Day and received an extremely petulant response. Instead of just making ONE phone call and phoning my tenant, having previously agreed to contact directly, to arrange a time letting me know if there were any issues, or even give myself or my agent dates/times that Dourish and Day could conduct a valuation and my agent would make the arrangements this is their response:
SusanC · 4 March 2026
★★★★★ 5/5
GoogleA big thank you to the team at Dourish & Day for all the help and support with the sale of my mother’s home after her move to a care home.
The team at the Penkridge office couldn’t have done more.
A special mention for Andrew, Adam, Vicky and Claire thank you all so very much.
Steven · 16 December 2025
Agent replied · 15 January 2026
Thank you so much for your lovely review. We’re truly grateful for your kind words.
It was our privilege to support you with the sale of your mother’s home, and we’re pleased to hear that the Penkridge team helped make the process a little easier during what can be a challenging time.
Andrew, Adam, Vicky and Claire will be delighted to know how much their efforts meant to you.
Thank you again for choosing Dourish & Day, we wish you and your family all the very best.
★★★★★ 5/5
GoogleVery impressed with the service from Dourish & Day in Penkridge from start to finish. Always kept informed and with viewings and offers being logged on an app it means you can easily keep track of everything. Would recommend and use again for sure.
Sue · 14 February 2026
Agent replied · 14 April 2026
Thank you so much for your five-star review and kind words. We’re really pleased to hear you were impressed with the service from our Penkridge team and that you found the app helpful for keeping track of viewings and offers. Keeping our clients fully informed throughout the process is something we take great pride in. Thank you again for your recommendation, it truly means a lot to us, and we’d be delighted to help you again in the future.
★★★★★ 5/5
GoogleSecond house sold in as many years at the full asking price through Dourish and Day. The latest was a very stressful one, however throughout the process D & D were excellent. Special thanks to Andrew Downing who as always went above and beyond to ensure they got the sale and Nicola from the Penkridge branch. Nicola was professional throughout and made the dealings with D & D a joy, she kept us informed and negotiated through some difficult moments with our buyers, she really is a credit to Dourish and Day and I expect to see her going places in the business. Thanks again to everyone at Dourish and Day Stafford and Penkridge 10/10 again. - Tim Bebb
Tim · 6 July 2020
Agent replied · 6 July 2023
Hi Tim, Thanks for taking the time out again to leave us another review. We're delighted to hear that the service that we've given again has hit the right spot for you. Our team work incredibly hard and it's such a moral boost for them when they are able to see a review like yours thanking them for what our team do - day in, day out. We'd be delighted to help you in the future should the need arise, don't hesitate to contact us. Best of luck with the house move!
★★★★★ 5/5
GoogleOur experience with Dourish and Day was excellent . From start to completion the bungalow sale went through without a hitch or setback . The staff were polite and very professional. My sister and myself would definitely hire Dourish and Day again if required. A very big thankyou to all involved.
Steven · 17 September 2025
Agent replied · 15 January 2026
Thank you for taking the time to share your experience. We’re delighted to hear that the sale of the bungalow went through smoothly from start to finish.
Our team always strives to provide a professional and supportive service, so it’s wonderful to know you felt well looked after throughout.
We truly appreciate your kind words, and it means a lot that you and your sister would choose Dourish & Day again in the future.
A big thank you from all of us, and we wish you both all the very best.
★★★★★ 5/5
GoogleDourish and Day were absolutely brilliant. Andy was amazing with negotiating our purchase and we got our dream house at a great price. Nicola was brilliant with keeping us updated with the sale progress and it made us feel like we were being looked after. All the staff there were very responsive and it gave me confidence knowing we were in good hands. I would highly recommend 👌PositiveResponsiveness, Professionalism
Shelby · 25 August 2021
Agent replied · 24 August 2024
Thanks for the 5* review Shelby - we really appreciate it.
★★★★★ 5/5
GoogleWent into Dourish and Day estate agents yesterday 19/12/24 looking for a wee bit of advice for my daughter as she is having to move out of her flat in Manchester before the end of her tenancy. The staff in penkridge shop are amazing (sorry …
Tracy · 14 April 2025
Agent replied · 27 December 2024
Thanks for your review Tracy. It goes without saying, any help that your daughter needs, we will be happy to help.
★★★★★ 5/5
GoogleVery helpful well informed staff, I've been kept up to date really well with progress weekly. Michelle chased the buyers solicitor and our solicitor for updates and pushed the process forward.
Would highly recommend Dourish and Day.
Marcus · 19 July 2025
Agent replied · 15 January 2026
Thank you so much for your kind words! We’re delighted to hear that Michelle and the team kept you well informed and pushed the process forward smoothly. Your recommendation means a lot to us, thanks again for choosing Dourish & Day!
★★★★★ 2/5
GoogleWe found a property we liked and immediately put in an offer. Initially, Gurvinder was very helpful and kept us to date with everything. However we were told our offer was excepted if all went well. We had sold to first time and cash …
Kerry · 14 April 2022
Agent replied · 6 July 2023
Hi Kerry,
It was good to speak to you earlier.
As discussed, the issue we had was that the house you wanted to buy from us … More
★★★★★ 5/5
GoogleFirst class job by all concerned, went as smooth as possible throughout. An estate agent second to none. Thanks
Michael · 25 December 2025
Agent replied · 15 January 2026
Thank you very much for your fantastic 5-star review ⭐⭐⭐⭐⭐
We’re delighted to hear that everything went as smoothly as possible and that you found our service first class throughout. Your kind words mean a great deal to the whole team.
Thank you for choosing Dourish & Day, it was a pleasure to help, and we wish you all the very best moving forward.
★★★★★ 5/5
FacebookI just wanted to say thank you to Dourish & Day and in particular Nicola Hart. She was absolutely brilliant from start to finish in helping me and my girlfriend purchase our first home. Her service levels were outstanding. She communicated throughout the whole process and always put our needs at the forefront. We are so happy to be in our house and couldn’t thank Nicola any more for all she did.
Moe · 26 July 2022
★★★★★ 5/5
GoogleWhat a team! Marketed our property with D&D after meeting Adam who took some superb photos & got our property online very quickly. Andrew dealt with the only viewing we had & subsequent offer & Clare worked her socks off to progress our sale, even though it wasn't always easy! Would definitely recommend 😁 …
Denise · 1 October 2024
Agent replied · 27 December 2024
Thank you Denise for your glowing 5 star review. Glad that we could assist you in the way that we did.
★★★★★ 5/5
GoogleDourish and Day handled selling our home, and the onward purchase of our new property. I cannot recommend them enough. Andy at Dourish and Day and the sales progression team helped the entire journey, including one property dropping out, …
Rob · 14 April 2025
Agent replied · 27 December 2024
Rob, thankyou for your 5 star review, we really do appreciate it. We are so pleased that we could assist you ad you were happy with our service.
★★★★★ 1/5
TrustpilotPoor communication is our experience of…
Poor communication is our experience of this agent both when trying to sell with them and purchase from them. Lots of promises not delivered.
K · 25 May 2026
★★★★★ 5/5
GoogleDourish and Day made the process of selling our home very simple. They were efficient with communication and kept us in the loop throughout the process. Couldn’t fault them. They’re also open for longer hours than other estate agents so it is good when it’s a weekend/evening enquiry.
Shayla · 1 September 2024
Agent replied · 24 August 2024
Thank you for your 5* review Shayla and we are glad that we assisted you in the sale of you home and that our extended hours of 9am to 9pm / 7 days a week worked for you too :)
★★★★★ 5/5
GoogleA special thanks to Nicola and Clare for sticking with us through our protracted sale. With a long chain, we needed all of the sellers to align and the office team helped to ensure that this happened. Thanks again!
Dean · 6 July 2020
Agent replied · 6 July 2023
Hi Dean, thanks for your very kind comments and we’ll ensure to pass on your thanks to Nicola and Claire.
★★★★★ 5/5
GoogleFrom start to finish the selling of our old house and purchasing of new house we were dealt with respect & humanity throughout, despite the global restrictions that were in place. Right from the first phone call we knew that Dourish & Day were the ones for us and made us feel at ease throughout the whole process. From the initial contract, to photos of our property & purchasing our new home we were thoroughly informed throughout. I could not recommend Dourish & Day enough!PositiveResponsiveness, Quality, Professionalism, Value
Sheridan · 25 August 2021
Agent replied · 24 August 2024
Great to hear that you were so pleased with the service and gave us a 5* review - we truly appreciate it.
★★★★★ 5/5
GoogleWe have used this estate to sell two houses and buy one. The service from start to finish on the intial sales dept to sales progression and then all that encompasses the purchase of the other property was excellent. Prompt, courteous, reasonablly priced and very friendly. We would not hesitate to recommend them to friends as well as use them again in the future if we needed too.PositiveResponsiveness, Quality, Professionalism, Value
Vicky · 25 August 2022
Agent replied · 24 August 2024
Thanks for the 5* review Vicky - great to hear the service was great from start to finish.
★★★★★ 5/5
GoogleExtremely helpful throughout the whole process despite it being a long and complicated sale Clare was really helpful and professional from the very beginning. Thank you to all the team.
Aimee · 6 July 2021
Agent replied · 6 July 2023
Thanks Aimee for leaving us a review. Greatly appreciated.
★★★★★ 5/5
GoogleSold our little cottage very quickly. Thank you to Nicola Hart for all your help. You were wonderful and pleasure to work with. Nothing was too much trouble. Thank you. Highly recommended 😊 …
Lee · 7 July 2019
Agent replied · 6 July 2023
Lee, thanks for allowing us to sell your cottage! We're so pleased that we managed to find you a buyer and help you move into your new home so quickly. If you need anything further, please don't hesitate to give us a call or pop in and see us!
★★★★★ 5/5
GoogleExtremely helpful throughout the whole process despite it being a long and complicated sale Clare was really helpful and professional from the very beginning. Thank you to all the team.
Aimee · 29 October 2020
Agent replied · 29 October 2023
Thanks Aimee for leaving us a review. Greatly appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
