Every review we hold for the Peebles office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJBM provide a friendly & professional service making it a stress free experience to market & sell the property.
Thank you to Scott, Greg & Mark
Kerry · 15 April 2024
Agent replied · 26 November 2023
We appreciate your kind words and positive feedback about our estate agency services Kerry. It's truly heartening to hear that your experience with us was both friendly and professional, and that we were able to make the process of marketing and selling your property a stress-free one. At JBM Estate Agents, we take great pride in delivering top-notch service to our clients, and it's wonderful to know that our team members, Scott, Greg, and Mark, have left such a positive impression on you. We believe in going above and beyond to ensure a smooth and successful property transaction, and your satisfaction is our utmost priority. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleI recently sold my flat in Penicuik very quickly and easily with the excellent service given by Scott and his team. They made it all seem very easy and offered lots of advice. Very kind and easy people to ask questions to. I can highly recommend.
Ally · 13 October 2022
Agent replied · 7 June 2023
Thank you for the wonderful Google review, Alison. It was our pleasure to help.
★★★★★ 5/5
GoogleScott & Team made putting our property on the market a bit of a breeze.
Nothing was too much trouble, especially helpful to two aging relocators who had been firmly planted in the same home for 35years, explained everything to us as the process progressed
Thank you Scott & TeamPositiveResponsiveness, Quality, Professionalism, Value
Barbara · 26 August 2021
Agent replied · 7 June 2023
Thank you so much Barbara for your wonderful review. We really do appreciate you taking the time to share you thoughts. We were pleased to help with your property journey. We know how hard it was for you and Gerald to leave your home at 35 years. We wish you many happy years of enjoyment in your new home. Thank you again for instructing us.
★★★★★ 1/5
GoogleTerrible experience, 3 viewings in 6 months. Lazy and no effort other than putting an advert online. Suggest a price to market the property at then tell you to reduce it below the home report value.
The response to this reivew is exactly the communication you will recieve. A Chat GPT response full of superlatives with zero useful information. Useless.
Calum · 4 November 2024
Agent replied · 10 November 2024
We’re genuinely disappointed to receive this review, as client satisfaction has been our unwavering priority throughout our 14 years in business. This is, in fact, our first instance of negative feedback, as evidenced by the many five-star reviews from clients who have experienced our dedication and commitment firsthand. Our team is deeply committed to delivering the very best results for our clients, and they will be equally disappointed to hear of your concerns. We have always held strong values in genuinely helping clients along their property journeys, and your comments are not reflective of the standards we uphold. We have already corresponded with you directly regarding the matters raised here and wish to note that we offered you advice and support on three separate occasions to help improve outcomes. While it seems this guidance was not taken up, our recommendations, such as pricing adjustments, were made with your success in mind, aligning with current market conditions to encourage a sale. We wish you all the very best with whatever direction you decide to take with your property.
★★★★★ 5/5
GoogleI can highly recommend Scott and the team at JBM. They provided an excellent service. They were friendly, professional and went above and beyond to support us in the sale of our late Uncles property. Thank you so much for making a difficult process so much easier.PositiveResponsiveness, Quality, Professionalism, Value
Kathleen · 26 August 2021
Agent replied · 7 June 2023
Thank you for such a wonderful review Kathleen. It was our pleasure to be of help.
★★★★★ 5/5
GoogleScott and the team at JBM Estate Agents provided a professional and friendly service throughout the house selling process. They were efficient and attentive. I would definitely recommend JBM to anyone in the Peebles area looking to sell their home.PositiveResponsiveness, Professionalism
Mike · 26 August 2022
Agent replied · 7 June 2023
Thank you for the superb five-star Google Review, Mike. That was very kind of you.
We are pleased to hear that you found our service efficient and attentive and that you would recommend us to anyone looking to sell their home. We wish you well in your new home.
★★★★★ 5/5
GoogleThanks to Scott and the whole team at JBM. They provide a great service in the sale of my house. How's was well marketed and sold in less than 10 days for a good price.PositiveResponsiveness, Quality, Professionalism, Value
Sean · 26 August 2022
Agent replied · 7 June 2023
Thank you very much for the Google review, Sean Wilson. It was a pleasure to work with you. We wish you all the best in your new home.
★★★★★ 5/5
GoogleSuperb service from start to finish, thanks to everyone in the team......Scott, Greg & Mark, thanks for making everything so easy, this may appear very late but just noticed Google didnt post it due to content, who knew you couldn't mention a brand name
Paul · 24 January 2026
★★★★★ 5/5
GoogleI highly recommend jbm. First class professional service from Scott and his team. Very professional from start to finish on the sale of our 3 property's.They were always on hand for any questions or issues we had and always easy to deal with. Thanks again for your help.
Barry · 8 June 2019
Agent replied · 7 June 2023
Thank you very much for your 5 star review Barry. We are delighted to hear of your experience with Scott and that you found him and our service professional throughout the sale of all three properties. Thank you for choosing JBM and we look forward to working with you again should you ever require future assistance.
★★★★★ 1/5
GoogleUse a different estate agent! Communication was poor throughout the process, with long delays in responses and a lack of transparency. I constantly had to chase for updates, and when I did get information, it was often incomplete or unclear. Their customer service felt dismissive, and Rude. Avoid.
Megan · 4 November 2024
Agent replied · 10 November 2024
Thank you for your feedback. We’re genuinely committed to providing an exceptional service experience, and it’s concerning to hear these comments. However, we have no record of you as a client of JBM Estate Agents, and we are therefore unable to verify your claims. At JBM Estate Agents, we take pride in our transparency, responsiveness, and dedication to each client’s property journey, as reflected in the experiences shared by our clients over the years. Should you wish to discuss any legitimate concerns, please feel free to contact us directly, as we would be more than happy to assist in addressing any issues.
★★★★★ 5/5
GoogleExcellent service from Scott and team, have used JBM before and wouldn’t go elsewhere as always go above and beyond!
Heather · 13 October 2023
Agent replied · 7 June 2023
Thank you so much for your wonderful feedback Heather. We truly appreciate your kind words and your continued loyalty as a JBM customer. We're thrilled to hear that Scott and our team provided you with excellent service. Your satisfaction is our top priority, and we're delighted that we have been able to meet your expectations consistently.
Should you have any further needs or require our assistance in the future, please don't hesitate to reach out. We're here to provide you with the same exceptional service that you've come to expect from JBM. Once again, thank you for your kind words and for choosing JBM.
★★★★★ 5/5
GoogleThe team at JBM are so helpful and professional, they were such a pleasure to work with.
They have a great website and organised the photography and drone footage to fully capture the best images of my property.
Their marketing was impressive, I had several viewings within the first few days and was fortunate to accept an offer within the first week of advertising.
I had great communication from them and felt fully involved at every step of the process.
I would happily recommend JBM to anyone looking at buying or selling a property.
They made a potentially stressful time a pleasure!PositiveResponsiveness, Quality, Professionalism
Sam · 26 August 2022
Agent replied · 7 June 2023
Thank you so much Sam. That is an excellent review. We appreciate your kind words. We really enjoyed working with you. Thank you for recommending us. We wish you well in your new home and hope you have a lovely Christmas.
★★★★★ 5/5
GoogleScott and the team were very professional, maintaining close contact throughout the sales process, and indeed in the build up to my marketing the property. They have a great understanding of the local market and I would highly recommend them
Ray · 7 June 2021
Agent replied · 7 June 2023
Thank you Ray for your review. Very much appreciated.
★★★★★ 5/5
GoogleJBM were professional from beginning to end. The team do a great job in making you feel at ease with the whole process. Brilliant thank you Scott, Greg and Mark.
Nicola · 13 October 2022
Agent replied · 2 January 2024
A heartfelt thank you for your generous five-star review Nicola! We are incredibly grateful for your kind words and thrilled to know that our team's efforts resonated so well with you. At JBM Estate Agents, we understand that the property process can be daunting, and it's our top priority to ensure our clients feel supported and at ease every step of the way. Your acknowledgement of the professionalism and dedication shown by Scott, Greg, and Mark is truly appreciated. It's feedback like yours that inspires us to keep raising the bar in our service. Please remember, we are always here to assist with any future property needs or questions you might have. We're just a call or a visit away in Peebles.
★★★★★ 5/5
GoogleWe had super customer service with JBM. Scott was very quick at organising viewings and was very good at keeping myself and the viewers up to date with any changes. He managed to sell our house in 4 days!! I would thoroughly recommend him. Many thanks
Rachel · 8 June 2017
Agent replied · 7 June 2023
Thank you for taking the time to review the service you received from JBM Estate Agents.
★★★★★ 5/5
GoogleScott and his team were very friendly and informative during the sale of our house, acting quickly when problems or offers arose, organising photos, home reports very quickly and efficiently. Thanks againPositiveResponsiveness, Quality, Professionalism, Value
Marion · 26 August 2021
Agent replied · 7 June 2023
Thank you Marion. You review is very much appreciate.
★★★★★ 5/5
GoogleWe would thoroughly recommend JBM to anyone looking to sell their property. They undertook all our viewings as we were unable to do so. Professional, friendly, helpful and nothing is too much trouble. Thank you Scott, Mark, Greg and Myra.
Nick · 7 June 2020
Agent replied · 7 June 2023
Thank you very much Nick.
★★★★★ 5/5
GoogleWhen I was looking for a property for my dad in Peebles I asked every estate agent to alert me when they had any properties which might be suitable. JBM Estate agents were the most helpful. It was for this reason that I used them to sell the house when my dad died. They were so easy to work with; friendly and professional and always happy to answer questions and offer advice. The quality of the marketing material was excellent and I have no doubt that it helped to generate the interest there was in the house. I would have no hesitation in recommending JBM estate agents.PositiveProfessionalism
Jacqueline · 26 August 2021
Agent replied · 7 June 2023
Thank you Jacqueline for your review. It was lovely to work with you.
★★★★★ 5/5
GoogleJBM is an excellent Estate Agent with staff who are on the ball & have good common sense in dealing with Clients.
I’ve spoken to them countless times in person and on the phone and they’re very friendly and professional.
I personally wouldn’t look past these folks in selling any property in the future.
Thank you JBM!.
Neil R.
Neil · 13 October 2023
Agent replied · 26 November 2023
Thank you so much for taking the time to leave such a wonderful review for JBM Estate Agents. We truly appreciate your kind words and feedback. It's fantastic to hear that you have had positive interactions with our team both in person and over the phone. We take great pride in providing friendly and professional service to all our clients, and your feedback reaffirms our commitment to excellence. Should you ever decide to sell a property in the future, please don't hesitate to reach out to us. We would be honored to assist you again. Thanks once more for your support and for choosing JBM Estate Agents.
★★★★★ 5/5
GoogleFantastic service from Scott and his team. They answered every call, email and question we had. Could not of been more helpful. Thank you guys so much for the super fast sale of our house.
Scott · 7 June 2020
Agent replied · 7 June 2023
Thank you very much for your kind words Scott. They are much appreciated.
★★★★★ 5/5
GoogleHighly recommend jbm estate agents. All business was done very efficiently. There was always someone on the end of the phone to answer any queries and both members of the team were helpful and patient at all times.
Lyn · 8 June 2018
Agent replied · 7 June 2023
Thank you Lyn. Its lovely to hear your thoughts. We were glad to be of assistance.
★★★★★ 5/5
GoogleSo grateful to all the wonderful staff at JBM for a fantastic service....they kept in touch every step of the way and delivered an efficient friendly experience. Our property was flawlessly marketed and sold extremely quickly. Brilliant!
Martin · 13 October 2024
Agent replied · 26 November 2023
Thank you Martin. We are truly delighted to receive such a glowing review from you. It was our pleasure to assist you throughout the entire process, and we are thrilled to hear that you had a fantastic experience with our team at JBM. Maintaining clear and consistent communication is one of our top priorities, and we are pleased to know that you felt well-informed every step of the way. Your kind words about our marketing efforts and the swift sale of your property are greatly appreciated. We take great pride in delivering efficient and friendly service, and your feedback reaffirms our commitment to excellence. Thank you for choosing JBM, and should you ever require assistance in the future, please do not hesitate to reach out.
★★★★★ 5/5
GoogleGreat company to use. Would recommend. Very personal service. Very good at keeping us informed. Marketed our house in record time. Excellent photographs.
Frank · 15 April 2025
Agent replied · 25 August 2024
Dear Frank, Thank you for your kind review! We're delighted you appreciated our personal service and timely communication. It's great to know you were happy with the marketing and photographs of your house. Your recommendation means a lot to us. If you need any assistance in the future, please reach out. Best wishes in your new home!
★★★★★ 5/5
GoogleThank you Scott and Myra for your expert help and guidance regarding our house sale. The marketing was excellent and we were kept informed each step of the way. I would highly recommend you .
W · 8 June 2018
Agent replied · 7 June 2023
Thank you for your review. We were glad to be of assistance.
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