Trusted Agent profile · Park Gate
★★★★★
39 reviews across 2 platforms
33 Middle Road, Park Gate, SO31 7GH
Brook Independent Estate Agents's office in Park Gate, at 33 Middle Road, is rated 4.5 out of 5 across 39 reviews on two platforms, including 28 Google reviews rated 4.3.
Every review we hold for the Park Gate office, from every platform, shown as written. First names only.
5/5
GoogleJerry and his team have been fantastic in securing a chain to enable our move. Always available at the end of the phone, they go above and beyond and offer brilliant advice, Vanessa presented my house with flair. I recommend these Independant agents 100 percent.
5/5
GoogleBrook Independent Letting Agents has been superb so far. Helped me and my partner achieve a move in date asap on a rental. Any concerns and or issues are sorted straight the way. Scott is very good as are the rest of his colleagues at this company. Can recommend
5/5
GoogleI have dealt with both the lettings side of Brook Independent and the sales side and the service was amazing. Refreshing to deal with a customer service orientated company, I always felt the service was very personal, professional and excellent value for money. I would like to thank James in the lettings team and Jerry in the sales team in particular for the excellent work, you guys have been great and I can't thank you enough for your efforts. Highly recommended, keep up the great work!
5/5
GoogleI've had a really great experience with Brooks Independant estate agents as a buyer. They have been easy to get hold of, quick and pro active to any queries and requests i've had. Vanessa has been lovely and easy to get along with. Purchase completed and i'm in my new home and i'm excited to be there.
5/5
GoogleI rented my flat in Southampton via Brook Letting and can confidently say they have been the best estate agent I've dealt with. For perspective, I have previously used the three biggest agents in Southampton and always felt a bit cheated especially considering the huge fees I've had to pay and unreasonable deposit deductions as well as service. But with Brook, the fees were half of the big three, their professionalism was above and beyond what I've previously experienced and on top of that, they are extremely helpful! I moved into a new build and there were a few issues in the beginning, but James and Scott was super quick to get the landlord involved and the "issues" were resolved within a day or two. I have now finished my contract with Brook and as I'm departing this chapter I want to give credit where credit is due! I can highly recommend the lettings team of Brook Independent! Thank you for the last 2 1/2 years! It was been my pleasure dealing with you guys! Cheers, Hanna & Shane
5/5
GoogleYay! Sold …….. Can’t thank Edward and his team enough. In the current climate with interest rates going mad and the economy in free fall I was very nervous about how our sale might progress. Their advice and support through this has been outstanding. Lovely people, lovely job. Thank so much
5/5
GoogleWe don’t have the words to explain how grateful we are for Brook Independent, especially for Vanessa who went above and beyond for our every need, even with problems that weren’t necessarily for them to solve. We are so thankful for having a dedicated team who were a stable and pivotal part in the success of our move, as first time buyers they were encouraging and made a lot of processes clearer to us. We would highly recommend this agency as they were friendly, faultless and provided us with confidence every step of the way!
5/5
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5/5
GoogleI think I was very lucky when I moved to Southampton to end up renting a property with Brook Independent. Hands down one of the best letting agencies I've ever been managed by. Scott and James, in particular, thank you both so much for being such wonderful letting agents, it was a relief knowing -- when I moved there during Covid and whilst living on my own -- that I had such amazing support from my letting agency. They were always happy to help me with any issues I may have had during my tenancy, and always professional and respectful and prompt. The maintenance system was equally as helpful and great , as well as one of their maintenance managers, Wookash - thank you as well for always assisting in fixing any issues in the property. I would highly recommend this agency to anyone looking to rent in the area, they are absolutely brilliant!
5/5
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5/5
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5/5
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1/5
GoogleRung on Friday to book a viewing for three days later on Monday at 6pm. Was told if I dont hear back that the booking was confirmed. I rung Monday morning (today) to make sure the viewing is definitely booked. The same guy that answered Friday answered the phone. He told me "Literally just spoke to the house owners and they say the 6pm viewing is fine". He then rings me about a minute later to say the house has been let. A bit strange since he had JUST spoke to them......
5/5
FacebookJames is a fantastic estate agent, I would highly recommend to anyone. James always gets back quickly and deals with problems or issues in such a quick time period!
5/5
FacebookJames is a fantastic estate agent, I would highly recommend to anyone. James always gets back quickly and deals with problems or issues in such a quick time period!
5/5
FacebookExcellent work form Jerry and the team allowed me to sell my old house and complete on the new one within 28days! Amazing, highly recommended.
5/5
GoogleEdward introduced me to a property in Gosport & although it wasn't for me he was informative & courteous ,would recommend Brook if you're looking for an estate agent to market your property
5/5
GoogleA quick note to praise James for his professionalism and diligence whilst we rented a home from him - always did what he said he was going to do and communication throughout was excellent - to you and your team James thank you
5/5
GoogleFirst class service from Jerry, Edward and the office staff at Brooks. We originally purchased our first house through Brooks back in 2009 and when it came to selling recently we had no hesitation in using Brooks again. They were professional and kept us in the loop throughout the whole process. Would definitely recommend them.
5/5
GoogleVery proffessional service given by all the team, happy to answer any questions asked and give advice. I was helping my mother with her move she was in a very small chain which helped. Really happy with the after care after completions.
5/5
GoogleWe just bought a flat through Brook and we really couldn't have been more impressed. They were so helpful, responsive and professional at every stage. Thank you so much!
5/5
FacebookVery friendly team . I have bought and now using letting services as landlord . Scott in particular always goes out of his way to be helpful. James and the rest of the team are also very professional. Have recommended to friends and family .
1/5
GoogleRating only, no written review.
1/5
GoogleI know estate agents are always bad but Edward takes bad service to a new level. Argumentative and a liar
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brook Independent Estate Agents's Park Gate office has 39 reviews across two platforms: 28 on Google, 11 on Facebook.
Brook Independent Estate Agents Park Gate is rated 4.5 out of 5 across all 39 reviews, and 4.3 out of 5 on Google from 28 reviews.
Brook Independent Estate Agents Park Gate, 33 Middle Road, Park Gate, SO31 7GH.
