Every review we hold for the Parbold office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookI chose Arnold and Phillips as I had previously bought a house sold by them and they were super helpful, friendly and informative …. Unlike my agent who I had to constantly chase.
I rang last week to request a valuation and again they were very responsive and i was informed Paula would come Thursday morning.
I was happy with the valuation, fees and plan - she mentioned she had a couple of clients she knew would be interested and contacted the office to let them know we would be listing.
Within the next 15 minutes the office rang Paula about a viewing and Paula said she would stay to show them round - they left and then rang Paula to negotiate a price we were both happy with and Job Done ……Its Sold in two hours.
Even if it hadn't sold so quickly I was totally impressed with the marketing, comms and plan we had co created. I felt listened to and assured they would do an amazing Job.
Cannot thank Paula and the team enough AMAZING !
Joanne · 17 May 2024
Agent replied · 22 March 2026
Thank you Joanne, this is wonderful news that you've had such a great experience with us! We appreciate the fabulous review! ⭐️
★★★★★ 5/5
FacebookWe sold our house with the Southport branch within 2 days and at full ask , we’re looked after brilliantly by our sales progression agent Rebecca Day ! Rebecca is always professional , cheerful, and understanding , she kept us in the loop about everything , was always happy to listen and give great advice ,
David Moorcroft was also very professional when he came out to value our property , we were happy with the whole process of Using Arnold & Phillips we wouldn’t hesitate to recommend them.
Many thanks to the team
Claire & Anthony Jones
Claire · 27 May 2021
Agent replied · 22 March 2026
Great to hear you've had a positive experience with us! Thanks for the kinds words.
★★★★★ 5/5
FacebookWe have been extremely impressed with the service from the very start. The staff have all been very friendly and the communication has been excellent. The staff have all come across as caring and very committed.
Lots of viewings took place within days of our house coming to the market and our photographs and video looked very professional and we had an offer almost immediately with several over offers within days.
We would highly recommend Arnold Phillips and plan on using them again in any future moves.Special thanks to Paula and Martyn who have been excellent.
Philip · 5 June 2022
★★★★★ 1/5
FacebookMy experience with Arnold & Phillips was frustrating from start to finish. When Paula came out to sign us up, she was incredibly persuasive, making bold claims about having buyers ready and a quick sale, none of which turned out to be true. Once we were on board, communication was poor, viewings weren’t properly followed up, and I had to chase for updates constantly.
After months of no progress, I raised a formal complaint, only to be met with a frosty and unprofessional attitude. They refused to release me from my contract early, despite their poor service. Ironically, only after my complaint did they finally sell the house, but by that point, the damage was done.
If you’re looking for an estate agent who delivers on their promises and values their clients, I’d strongly suggest looking elsewhere.
Chris · 8 March 2025
★★★★★ 5/5
FacebookI would thoroughly recommend Arnold & Phillips.
David Moorcroft is superb.
A perfect mix of professionalism and friendliness, nothing is too much trouble for him and the team.
I am very impressed with the service we received from David and The Estate Agent team(s) especially throughout the initial Covid lockdown.
I without hesitation recommend this company and happily look forward to using them again in the future.
Thank you so much, it really is a pleasure doing business with you.
Maria · 29 July 2021
★★★★★ 1/5
FacebookWarning! Arnold & Phillips estate agents.
Just a warning if you are intending to leave your home in the care of Arnold and Phillips while you are away. We did this in May trusting them with the care of our home.
We came back to find all of the upstairs lights on and the bathroom extractor fan going full blast! The last viewing had been a full 7 days earlier!
David Arnold has refused to speak to us and simply said complain to the ombudsman. They asked their member of staff who says she wouldn’t have left them on. Of course she did! Why in earth would we lie about this. So just be warned!!!
Cathy · 1 July 2022
★★★★★ 1/5
Facebookcan tell it's a busy market, dont seem to be able or interested in doing the basics. made a booking for a viewing and received an incomplete email with no information. travelled to the viewing and nobody was there. rang the office and was clear from the questions I wasn't believed that I had made the booking or even been in contact. somebody from the office turned up for a later viewing, got 2 stories about what time the viewing was, asked the same question twice by him, mustn't have believed my first answer and then when I explained he laughed and walked away. the house will sell. The estate agent will get their money so doesnt matter they didnt do the simple tasks. Seems that customer service is a dying art.
Mark · 28 January 2022
★★★★★ 5/5
FacebookI’d just like to say a massive thank you to everyone at Arnold & Phillips for helping me buy my first home. Having never dealt with an estate agent in the past, I hadn’t a clue what to expect or how the process works. But from the very first viewing you put me at ease and helped answer my many questions and worries I had. Thank you so so much! ❤️
Sophie · 18 March 2021
★★★★★ 5/5
FacebookI have had a fantastic experience with Arnold and Phillips. Each member of the team have been very friendly, responsive and helpful. I am hugely grateful to Mia for her dedication, efficiency and warmth. The word that comes to mind when thinking about Mia, and with Arnold and Phillips more broadly, is - impressive.
Lucy · 17 April 2021
★★★★★ 1/5
FacebookSells houses with obvious structural/planning issues and doesn't inform potential buyers, wasting money on searches and surveyors only for it to fall through.
Maia · 24 January 2021
Agent replied · 22 March 2026
Hi Maia, we would really like to help you find the perfect property, and we are sorry to hear a sale fell through, we always hope people will find the ideal home. Our Open Market Appraisers aim to get an accurate price on each property, however, we are not RICS qualified, so only surveyors guided by your solicitors will be able to determine any structural issues further down the line, which we may not be aware of when they initially go on the market. If you want to find out more about what happens on a valuation you can read more here > https://www.arnoldandphillips.com/blog/how-much-is-my-house-worth.html
★★★★★ 5/5
FacebookCalled the office and the agents were super helpful! Assisted me massively when looking for a new place. Thankyou so much!
Lyndsey · 22 April 2021
★★★★★ 5/5
FacebookFantastic service; always answer the phone. All queries answered quickly and expert advice given throughout. Would highly recommend!
Rachel · 10 March 2021
★★★★★ 1/5
FacebookBeing reasonable with customers who you have not sold a house in over a year
Peter · 5 December 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
