Bryce Baker Woods reviews

★★★★★ 5/5

Google

From the first viewing to picking up the keys to our new house, we had an amazing experience! Our estate agent, Sarah was very attentive and helpful at each step of the purchase. I would highly recommend Woods Bryce Baker to other people!

Gemma · 13 May 2024

★★★★★ 5/5

Google

Massive shout out to Sam at the paignton office and the rest of the team who dealt with my sale and purchase. you kept me informed and at many times calm ! Always chased my quieres and replied to my calls ! And with a smile and a kind word. Thanks Chris

Chris · 13 June 2023

★★★★★ 5/5

Google

1ST CLASS SERVICE Just want to say a massive thank you to the team, especially Jamie. The viewing on a rental property couldn't have gone any smoother. Jamie was very informative when talking us through the rental process as potential tenants, this made the whole process easy. I love the online portal it really works for people working long hours and makes the whole process of referencing so simple. Thanks again Jamie 👍😊

Jamie · 14 June 2019

★★★★★ 1/5

Google

I purchased a property through this estate agency but this has to be tbe worst estate agent I have had the displeasure of working with. In two viewings of the property neither time the estate agent accompanied us leaving the vendor to show us around. We purchased the property but the house was not taken off sale until two months later and countless calls, each with a different excuse to why it hasn't been taken down, only me threatening to pull out resolved it. One month into the purchase I called to see progress and the staff member I spoke to didn't even know the house was sold. A week later they cancelled my surveyor appointment thinking I wasn't proceeding. One month after that I had a call from their team asking if I wanted to view a property they had just taken on. I could never get hold of their progressions team and never got a response. When asking if we could view the property before exchange they said they would try but didn't have a key and the owners were away, then avoided the request and on day of moving I had a call to say they would be out of the office and they would leave a key somewhere safe for me to collect. They then called back and said there was a key in a keysafe all along. I insisted on them checking this, lucky I did as there wasn't. I would have turned up and been unable to get in. Avoid them at all costs. Update: I am grateful for the feedback and that you took the time to investigate our case and respond. We did not take it through your complaints procedures, which I agree should have been a process I followed but as we were not your direct customer, I did not feel it appropriate but thank you for the suggestion. Unfortunately the responses you provided were inaccurate, there was not £10,000 reduction in price, there was a survey cancelled owing to the reasons you explained but a follow up survey was also cancelled. I will follow the complaints procedures and provide the information to enable you to have the full picture which is clearly not been recorded or remembered correctly by your team.

Clare · 13 May 2024

★★★★★ 5/5

Google

A massive shoutout to these guys! Especially Sam and Sarah, who have been super helpful from the day me and my partner purchased! They have made everything feel so smooth and efficient which has made the stress of buying a house feel great! I highly recommend!

Shanice · 13 June 2023

★★★★★ 5/5

Google

Jamie was extremely accommodating throughout the whole process of me trying to decide and view the properties at such short notice. He not only informed me about the properties in great detail, but he was also very understanding of what I was looking and what I will need as a potential tenant. Thank you Jamie!!

Samantha · 14 June 2019

★★★★★ 5/5

Google

We sold our property through Woods Bryce Baker and although most of the staff were working from home owing to lock down, the service that we received from them in particular Sarah was second to none in dealing not only with our buyer, but also the seller of the property that we were puchasing in Lincolnshire. If we still lived in Torbay and were selling or buying we would use them againg.PositiveResponsiveness, Quality, Professionalism, Value

Rodger · 13 June 2021

★★★★★ 5/5

Google

Sam and Sarah were great - keeping me posted every step of the way on my purchase, and flagged any issues to me so I was in the loop at all times . House buying / moving is a frustrating process as it is, but actually keeping the communication going was most helpful . Would recommend !

Victoria · 13 June 2023

★★★★★ 3/5

Google

Very cramped at the table there was 5 of us had no elbow room we were 5 adults and there were tables of 2 adults and 2 children on much better spaced tables but they would not move us our poor waiter looked so stressed and you could tell in his voice not his fault at all even when we came to pay was told had to pay at table bought over card reader would not work got another one would not work so after all that we had to go and pay at the bar steak knife given with a meal which was broken so not the waiters fault at all its what is going on at the back of house I'm concerned about the lady who I would think is main person needs some customer service lessons very abrupt and a bit patronising

Kay · 13 June 2021

★★★★★ 1/5

Google

Well they must have lots of business as I called them and spoke to a lady who took my details (which were already on their system) as I was looking to sell or rent my property out, but have never received a call back or email so after a week of waiting I went to fulfords, who have already been out, no emails or missed calls on my landline of mobile from them , bit silly really but if they can’t manage a call back…..

Rob · 13 May 2024

★★★★★ 5/5

Google

I cannot thank Woods Bryce Baker enough for finding me my perfect property. Especially Sarah Thomas who always went the extra mile to offer me information, help and support before, during and after the purchase. Both my daughter and myself have used them and we would suggest anyone selling their property contact them.

Elaine · 13 June 2022

★★★★★ 5/5

Google

Just purchased a lovely 4 bedroom house from these guys. Sam was our agent and from start to finish she guided us through the whole process with ease. Communication was excellent on all levels I would definitely recommend Sam and her team. Thank you. We’re extremely happy in our new home.

Laura · 13 June 2022

★★★★★ 5/5

Google

Hi Jamie has just let a property for me in Torquay. Jamie kept in touch with me all the time I wouldn't hesitate using woods Bryce baker in the future 10/10 jjbrophy.

Justin · 14 June 2019

★★★★★ 1/5

Google

Don't bother with this so called estate agent, as a letting agent they are only interested in taking all your deposit for the smallest things, and when the cooker packs up they do nothing for 3 weeks. As a selling agent no better. I had local authority searches completed on a property they were selling costing me £350.when I pulled out of the purchase as the survey found it needed too much work doing I offered any future buyer of said property the local authority searches for free . What did wood bryce Baker do? Nothing . So the new buyer has spent time and money needlessly. They don't see the bigger picture . My friends family and anybody else I come into contact with will Not be using them as an estate agent in future.

Tim · 14 June 2019

★★★★★ 5/5

Google

Hi Amanda, Please let me express my gratitude to all members of your exceptional team. From handling all my endless questions, to open house viewings, advice on keeping calm (which I was not ) , and being realistic about the purchase,all helped to achieve the purchase of my Auction property. You all managed to be extremely well informed and the whole process was a great example of superb team work and great customer service. I have already recommended your company to other friends and relatives, and will continue to do so. I cant thank you all enough and I only wish that so many other companies were as diligent and knowledgeable as you and your amazing team. With Kind Regards Kate.

Hollie · 14 June 2019

★★★★★ 5/5

Google

Steve,Sam,Rachel,Sarah were all extremely professional. They sold our house as requested immediately and worked for us which sadly can not always be the case. They listened to our requests and dealt accordingly, sympathetic, approachable and friendly, I would highly recommend! Thanks again team Ed amd GemPositiveResponsiveness, Quality, Professionalism, Value

Edward · 13 June 2022

★★★★★ 5/5

Google

We were really impressed by all the team at Woods, especially with Jo and Angie, who we dealt with most frequently. As tenants for several months in one of their properties, they made the process very simple - nothing was ever too much trouble and any queries were all picked up and dealt with immediately. They provided a very efficient, helpful and friendly service throughout - many thanks.PositiveResponsiveness, Quality, Professionalism, Value

Wendy · 13 June 2021

★★★★★ 5/5

Google

Thank you to all at Woods Bryce Baker for my recent experience in buying a house in Shiphay, Torquay. A very professional team , always cheerful and informative. My queries were dealt with quickly and efficiently and the whole process gave me confidence and reassurance. I wouldn't hesitate to recommend them to anyone.

Helen · 13 June 2023

★★★★★ 1/5

Google

We asked to view a property with Woods Bryce Baker from the Paignton Office. We are cash buyers, not that this should have made any difference! The initial call, the gentleman whom we spoke to was unsure if the property had sold, was going to speak to someone and get back to us……..We in total have made three calls to the office and on three occasions we have never received a call back. The service is absolutely dreadful. I would not recommend this firm to anybody.

Peter · 16 September 2023

★★★★★ 5/5

Google

I would highly recommend Woods Bryce Baker Paignton as they were highly professional friendly. Sarah Thomas and the team was professional and friendly. There was nothing too much trouble and was very much attentive and punctual. Everything was informed and explained whole through the process.

Xavier · 13 June 2022

★★★★★ 5/5

Google

Thank you to 'woods' especially Kiera who was a star in dealing with my purchase

Michelle · 14 June 2019

★★★★★ 5/5

Google

Jamie showed us around the property we were looking to rent, he has a very professional and friendly manner. Have found the application process very quick and efficient and Jamie has been very helpful answering any questions that we may have had.

Owen · 13 June 2020

★★★★★ 1/5

Google

I am a key worker NHS worker single parent with no family here a sold property wanting to view a property with intent to buy. I asked for a viewing on my couple of hours off work without my child whilst in school, fully booked. Gave me an appointment on my day off ok but I’ll have to bring my son, Like plenty of other estate agents have let me do given the circumstances. The woman said no and when I said but I have no choice she still refused unlike other agencies that let me view with my son. she in a patronising way said, errrm cos it’s a national lockdown”. I felt a bit discriminated on really to be honest.NegativeProfessionalism

Danielle · 13 June 2021

★★★★★ 1/5

Google

We have experienced this estate agent as a seller and as a buyer and been disappointed on both occasions. The lack of communication is frustrating and having to constantly chase the company to return calls means unnecessary stress at what is already a stressful time. As a seller we eventually changed to another estate agent to sell our property. The communication and overall experience was much better and more professional. As a buyer we were told that the people we were buying off of had an offer accepted on another property only to be told six weeks later that it was not the case and they had never had an offer accepted. Six weeks wasted watching other properties go because Woods had been dishonest about what was happening in the chain. When you have an offer accepted on a property they send you a letter telling you how communication is key. We sent them an email over a month ago asking some questions. This email has never been replied to. We called asking for an update and were told someone would call back. They did not and when we called back we were told the person had gone home for the weekend. As it was a bank holiday weekend we were left waiting all weekend for an update. The call never came and we had to chase them again. They need to take onboard their own advice about the importance of communication. When we eventually spoke to someone they tried to use the fact that they had been very busy as mitigation. I would suggest that the company concentrates on customer service rather than numbers of customers. They are obviously taking on more work than they can cope with. My advice to anyone is to avoid this company if you can.NegativeResponsiveness, Quality, Professionalism

Devon · 13 June 2021