Every review we hold for the Padgate office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis Company is the best company ever, especially Darren. We don't know what we would have done without him. The house sale of my late Mum and Dad was bad enough but we just got through it with Darren. He is very calm and has a bucket full of knowledge and he is very honest with throughout. When I sell my house at the end of the year. I wouldn't want any one else, So thank you Very much Darren for everything.
Rhonda · 15 March 2026
Agent replied · 15 April 2026
Thankyou for the kind words Rhonda, its been a pleasure and glad we got there in the end!
★★★★★ 5/5
GoogleThe Infinite Property Team were fantastic from start to finish. Whilst we was dealing with the pain of bereavement and deciding to sell our parents house, dealing with Darren was friendly, very knowledgable and professional advising us through all the stages of selling the property and made the process as easy as possible. He was available and a constant throughout and went above and beyond to keep us updated right through to completion when we was not getting much updates from the Solicitor.
Rob · 13 April 2026
★★★★★ 5/5
GoogleWe dealt with Darren for the purchase of our new property and the sale of our house. Darren was professional and priced the property to ensure we got a quick sale, our house was on and off the market within a week which enabled us to proceed with the purchase of our dream forever home. (Also the photographer they employ is great!) Darren was patient with us throughout as the process took a while and was quick to respond to queries and keep the whole chain informed including the solicitors. I would highly reccomend using infinite property if you are looking to sell in the wider warrington area as you get a better service than the bigger named agents for a better price!
Thanks Guys
Lucy · 15 March 2026
★★★★★ 5/5
GoogleI mostly dealt with Darren, who was very clear and informative throughout the process, especially when it came to what needs to be done and the best price to list at. The agents personally accompanied potential buyers to every viewing, whether during the day, evening, and weekends, which was far more than most other agencies would do. I was always kept informed on feedback from viewings. Any questions I had were quickly answered via phone, WhatsApp, or email. Overall, it was a great experience working with the team and I would definitely recommend them.
Becky · 15 November 2025
★★★★★ 1/5
GoogleHorrific agency! Charged us over 200 for cleaning fee for dust and refused to produce evidence of actually cleaning the property or even give us an option to choose are own cleaners. Agency was a nightmare from the beginning not only did they leave us with outstanding water bills to sort out when we moved in they also left the property in a complete construction mess with rubble on the balcony and sanding dust throughout which they didn’t sort out despite raising this on the initial reports. Amongst many other things. Attached images of what they left it in vs what they said deserved a 200 pound cleaning fee. Honestly not worth the hassle! Save your sanity go with an independent landlord not some money grabbing company like this!
Edit
As you can see from the company response there unwillingness to cooperate professionally is very prevalent. Let me comment that the bills were down to us to sort out which took many weeks of back and fourth to get the landlord to take owner ship of their bill having not paid their bills before we moved in. The landlords so called emails never stated that they wanted the flat to be cleaned to a standard with no dust or that they required a professional clean. And these marks were there before we moved in as highlighted on the report. I feel like this is an important review to highlight so that people do not have to go though the hassle that we did.
Alice · 22 September 2024
Agent replied · 22 October 2024
You did not have to sort out outstanding water bills, you simply had to register with United Utilities and give them the meter reading. Any bills before the date you moved in were the landlords responsibility. You rented a brand new apartment from us and signed off the inventory. You were charged 170 + vat to clean a 2 bed 2 bath apartment including an oven clean, which the deposit scheme you selected adjudicated was fair. When you handed your notice in we wrote to you with information on how we expected the property to be returned. This gave you a month to select your own cleaner if you wanted to. Leaving a property unclean is not “wear and tear”. Despite being a “horiffic” agent as you claim we did not charge for marks on walls etc which we did consider fair wear and tear.
★★★★★ 5/5
GoogleI have rented a property with infinite property for the last nine years, due to needing somewhere bigger we are having to move out. Just wanted to leave a quick review and let people know what an amazing estate agents they are.
Simon and his team have been superb every step of the way. Moving in was a quick and effortless and the house was in an immaculate condition when we arrived.
Any issues we have had over the nine years has been dealt with swiftly and repairs/maintenance issues have been dealt with immediately and carried out to a very high standard.
They are very easy to contact and have a great online system for reporting any issues you have.
Would highly recommend to anybody looking at buying/renting a property and I would not hesitate to rent from them again in the future.
Thankyou to everybody at infinite
All the best
Chad
Chad · 15 October 2025
★★★★★ 5/5
GoogleWe let a property with them. Friendly capable staff Always kept upto date with maintenance issues,. Rent received in a timely manner. We have then sold a property and from beginning to end had the support needed, even with a difficult sale from a solicitor position, always felt support and help from Darren
Would let and sell with them again
Phil · 15 February 2026
Agent replied · 15 April 2026
Thanks Phil, we got there in the end!
★★★★★ 5/5
GoogleI didn't sell a property with infinite, I was the buyer, however it was an absolute pleasure to deal with Darren. We kept in constant contact over the purchase of the house. Darren kept me updated from his and sellers end of things and I kept him up to date with my end. Nothing was too much trouble. I had a couple of viewings and all my questions and queries were answered promptly. Nice to see an estate agent actually doing some really good work. 10/10 from me.
Callum · 19 October 2024
★★★★★ 5/5
GoogleInfinite Properties was the managing agent for our rented accommodation. We stayed at the property for 3 years and during that time, if we've had to contact Infinite, they were really easy to get in contact with and always happy to help with any issues making this stress free.
They were able to book in and organise all maintenance on the property and gave us plenty of time to notified us when any works where being carried out.
Kyle · 8 October 2024
★★★★★ 1/5
GoogleWhen I moved in, the propert was filthy, had a serious water leak, dodgy electrics and torn carpets. It took months for them to fix some of the issues. Others were never fixed. The propert was owned by Simon from Infinate so there was no excuse. Despite all of this, Infinate tried to keep my deposit because I hadn’t cleaned the property when I left. The bond protection scheme had to step in and return it to me themselves.NegativeProfessionalism
Shot8un · 25 August 2021
Agent replied · 4 June 2023
Thank you for providing your feedback, and I am sorry that on this occasion our service did not meet your expectations. However, for transparency its important a few facts are cleared up: Firstly, Golden Gates Housing inspected the property on your behalf before you moved in and I am sure they would not have allowed you to move in to a “filthy” property.
There was a serious water leak, and unfortunately these things happen - however you were provided with a bathroom renovation because of it, and it wasn’t a job that could be done overnight. You were more than happy to accept the rent reduction offered at the time for the inconvenience.
Your initial deposit was provided by Golden Gates Housing, and they compensated the landlord for the condition of the property when you left.
We would be more than happy to discuss this further if you feel we have not dealt with any complaint you have adequately, and can be contacted on our usual office numbers.
★★★★★ 1/5
GoogleExtremely unprofessional, especially when refusing to show us proof of the costs they asked of us after we moved out. I have never been charged this much for a clean, especially since it did not require the amount of cleaning asked from the company, and we had zero proof that this cleaning actually took place. They will claim that we “agreed” to pay this amount for cleaning as it was deemed “fair”, when in reality, we simply could not afford to pay an additional £60 to dispute their ridiculous pricing in case we lost and had to pay extra. This, understandably, caused a lot of unnecessary stress and anxiety, and I would not trust this company to advocate for tenants. Would not recommend.
Jaimie · 22 September 2024
Agent replied · 22 October 2024
Please see earlier response to Alice Picken.
★★★★★ 1/5
GoogleAwful company to deal with, I have rented numerous properties personally and for my business. The Director Simon Shipley is combative and completely unhelpful.
After receiving the keys to a property on 15/06/23 the flat had several issues
- Mould on the walls
- Carpets needed deep cleaning
- Flat needed deep cleaning
- Flat needed repainting
- Water pressure was non existent and not flowing correctly (previous tenant reported and still not fixed)
Naturally these needed fixing. I would normally expect quick and clear communication, I don't want to spend my time fixing issues that should not exist for a new tenant.
There was never any discussion of fixing the issues that I had raised and had been raised in the check out report. I proposed that I'd fix everything if the landlord could at least repaint the flat which was in need of it, this was declined. Completely unhelpful and the reply will be that I did not give them time to fix things. The report was clear I'd already emailed in a list of items and no effort was made to then fix this quickly.
The manner from the director Simon Shipley to talk to a tenant who's just paid 6 months upfront and courtesy given was disgraceful. I've picked up all the costs of making this flat fit for a new tenant and had nothing but barriers from Simon.
I would expect a clear dialogue of issues identified and a firm plan to fix them. I don't tend to leave negative reviews I always give a lot of leeway.
Si · 29 June 2023
★★★★★ 5/5
GoogleI appreciate your property maintenance and support team especially thank you Corrie , Thersea ,Paula and Simon .They are professional and efficient very impressed .
I had an issue with my front door not working properly which was a safely concern for me. At that time, The maintenance team service provide solve my problem within 2 hours.I appreciate their prompt response and attention to detail ,as well as their commitment to ensuring that my home is safe and secure.
Thank you and love with your seecices
Gordon
Gordon · 7 May 2023
★★★★★ 5/5
GoogleInfinite properties sold my house with the minimum fuss and inconvenience. The whole team were just so helpful; but Darren in particular was just great. Great advice, a voice of calm when the inevitable snags occur in the process of survey's, documents and solicitors; and he just made the experience painless! My house sold on the first day of viewings thanks to Darren's contacts from previous viewings, and I owe a great debt to the Infinite team and their professionalism'. They also really looked after the lady buying my house too which was really nice. Many many thanks!
Highly recommend!
Jenny · 6 November 2022
★★★★★ 5/5
GoogleI recently purchased a property via Darren and team at Infinite Property and they couldnt of provided a better service. Although I wasnt a paying customer (purchaser not vendor), Darren and team were always responsive and ensured all my questions and queries were answered the same day.
I would highly recommend Infinite Property for your services whether, buying, selling or rentals. Highly professional and always available.
Thanks team for a great experience.
Hayley FPositiveResponsiveness, Quality, Professionalism
Hayley · 25 August 2022
★★★★★ 5/5
GoogleReally excellent service from infinite. My friend recommended them and I'm really glad she did! I would highly recommend. Nothing was too much trouble and they really understood how stressful buying/selling a house can be. They reassured us every step of the way. Brilliant.
Maria · 15 March 2026
★★★★★ 5/5
GoogleHighly recommended. Darren was great and helped us from start to finish. He answered all our questions immediately. Very pleasant and friendly dealings. Thanks also to the whole team.
Ewelina · 15 April 2025
★★★★★ 5/5
GoogleExcellent company who make the whole process of renting a house seamless from start to finish.
We have to give a special mention to Emma Owen as she is is amazing, always replies to questions quickly, went out of her way to help us, and was available whenever we needed her. So professional and an absolute credit to the team. Thankyou so much!
John · 5 April 2023
★★★★★ 5/5
GoogleThere are many property agents around the Warrington area but these poeple are awesome. Infinate property have been amazing especially Julie and Emma at the Padgate office .They have made this so easy from the start , I cannot thank them enough , I'd give them 6 stars if I could ✨️
Steve · 12 December 2023
★★★★★ 5/5
GoogleI cannot recommend Infinite Property Ltd enough on how they handled our Liverpool property. From the moment I contacted them they were on top of things. From refurbishment to moving the new tenant in, 5 stars. Gillian has been very attentive and professional throughout the whole process. I will definitely be using them for any future property rentals.
Derek and Olena
Olena · 6 March 2023
★★★★★ 5/5
GoogleDear Emma,
Thank you for your great help on process our rental agreement. This is no difference between movie and actual.
Emma and her team has fully support to BNO visa people.
Excellent professional team, start from lease, follow up move-in procedure and follow up defect.
Thanks again and we love our new home.
Judy and Gordon Apr 2023
Judy · 5 May 2023
★★★★★ 5/5
GoogleThere are many property agents around the Warrington area but these poeple are awesome. Infinate property have been amazing especially Julie and Emma at the Padgate office .They have made this so easy from the start , I cannot thank them enough , I'd give them 6 stars if I could ✨️
Steve · 21 August 2023
★★★★★ 1/5
GoogleStole £500 deposit off a Deceased Tennant and kept over 3x £175 standing orders for TOPUP.
Company owes over £1000 to her estate.
Do not use.
Flat left in a very good state (photos).
Flat 1, 14 Moss Lane, Bootle, Liverpool, L20 0ED
TELL Gillian to pay me the money.
R · 23 August 2024
Agent replied · 22 October 2024
Infinite Property have not managed this property since the 2nd April and you need to speak to your current agent / landlord regarding this. I can see the deposit is held with DPS and therefore cannot be "stolen" as you claim. The DPS would not release the money without your say so, and you should speak to Deposit Protection Service regarding this, who will advise you on the claim. No payments have been received by Infinite for this property since 27th March - any payments since that date would have gone direct to the landlord. To make it clear, Infinite Property do not owe any money to any estate.
★★★★★ 5/5
GoogleFantastic service from Infinite Property! Gillian has been amazing from the first day of meet up until now. She has great communication and coordination skill, always willing to go the extra mile. She helped to make my move in and settling in so stress free. I recommend her services, she is so genuine, professional and friendly.
Thank you once again!!
Fran
Fran · 7 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
