Countryside Homes Home Counties South Paddock Wood reviews

★★★★★ 5/5

Trustpilot

Such a lovely team in countryside

Such a lovely team in countryside, Mandy, Sara and Laura have been absolutely amazing, making the process so easy and smooth! Couldn’t thank you enough! Always welcome to help and show us round the show homes, always on hand to help with any questions we have! Amazing service! Thank you girls!!

Jack · 7 September 2026

★★★★★ 5/5

Trustpilot

Linda was provided excellent services…

Linda was provided excellent services for us. She was a really professional sales agent. We felt very good today! Fab!

Chung · 2 May 2026

★★★★★ 1/5

Trustpilot

Hall Park 👎🏻

Given the poor site planning, the houses opposite us were built three years after we moved in. During the whole construction process, vehicles were parked everywhere, causing a lot of inconvenience to residents. In addition, we often found litter in our front garden. We escalated these issues to customer service many times, but they did not consider them to be a problem.

CS · 29 May 2026

★★★★★ 5/5

Trustpilot

Great experience

Great experience. Very personal, detailed and patient. Many thanks to Sam for the professional support throughout

Eslam · 27 April 2026

★★★★★ 5/5

Trustpilot

The Sales person Karen was absolutely…

The Sales person Karen was absolutely brilliant and helped me decide on going with the home I truly wanted.

Customer · 4 April 2026

★★★★★ 5/5

Trustpilot

Great service

Katie made this experiance of reserving a plot 5*. Her service and knowledge elevated the experiance.

Happy · 8 April 2026

★★★★★ 5/5

Trustpilot

Angel was very helpful

Angel was very helpful, knowledgeable and answered all my questions.

John · 4 May 2026

★★★★★ 4/5

Trustpilot

Hannah was great

Hannah was great, she was very knowledgeable, polite and welcoming

Laura · 1 May 2026

★★★★★ 5/5

Trustpilot

Helpful and well-informed Sales team.

Craig was helpful (and knowledgeable) throughout, as he took us from first viewing through the Reservation process. Thank you Craig!

Customer · 20 December 2025

★★★★★ 1/5

Trustpilot

Developer who disregard the safety of their residents

I would like to express my dissatisfaction to developer Countryside Homes UK, which is the part of Vistry Group, as the company has delayed the promised construction for over six months, we can’t use our garden over half an year, and cause us feel dangerous and anxious. If arrangements cannot be made for me shortly, I will publish the property address and hope that investors will reconsider this company.

Wai · 9 December 2025

★★★★★ 1/5

Google

Terrible, rushed us to buy and put a bow on the door stating it was conpleted after reporting the snaggings two weeks prior at least. Snaggings took months to do and still dragged their feet until the take over from the other company. Then, apparently they had no record if any snaggings reported, another delay on our warranty. They are very quick to wash their hands of doing any work including maintenance that their contractors did less than half a job. While in warranty the contractor did reported that it was a big job and didnt want to come back! Get your own electrician, plumber to check the works prior to save the hasstle as we are still having electric issues that were to be fixed in the warranty rather than using the wrong contractor that has no experience in the relevant field and dragging out the warranty time period. Safety is an issue to the development requiring a convex mirror for blind spots, but instead a bike sign is put in the very position requested. If you buy, dont expect much from them from start to finish. I think that sums it up in a nutshell!

Ruth · 25 January 2025

★★★★★ 5/5

Trustpilot

Excellent Customeř Service

Your sales consultant Ruth is Amaaazing. Always happy to help

Grace · 16 February 2026

★★★★★ 1/5

Trustpilot

Absolute joke of a company

Absolute joke of a company. House was supposed to be sold to us on July 2022, we are still waiting for legal completion. We get 0 communication from anyone within the sales or aftersales team, they are dodging our lawyer and refuse to disclose any information. Countryside seems to be deliberately delaying the process to force us to back out of the sale so they can list it again at a higher price. This has happened to other sales within the project that other people have backed out of. DO NOT BUY WITH THEM.

J_T · 14 February 2023

★★★★★ 5/5

Trustpilot

Great after-service

I moved in last year and throughout the process, I’ve been impressed with the excellent after-service. A special mention goes to Andrea Smith, the customer coordinator at Vistry Group. She always responds promptly to emails and provides consistent follow-ups. Initially, I was concerned that switching to Vistry Group could lead to issues but I can now saying that there’s no reason to worry. A big thank you to Andrea and her team for their efforts in helping to fix my home!

Ella · 19 December 2024

★★★★★ 1/5

Trustpilot

Countryside Partnership Property - A Nightmare - Do not buy

Think seriously before buying a property from Countryside. I definitely regret doing so and wish I had been warned to avoid the company.In August 2022 I purchased a 2 bedroom flat from Countryside and have been experiencing difficulties with the Customer Service Department since completion. The Sales Team were excellent.The 'Snagging List' was lengthy, it seemed that the flat had been 'thrown up. The worse problem encountered was the concrete floor which was not level or flat. There were potholes in it. As a result, my representative was told to vacate the flat and not return for at least 48 hours. Alternative accommodation was not provided. As a gesture of goodwill instead of laying the original Amtico flooring, carpet was laid. I later discovered that replacing with carpet was a cheaper option.There were numerous other faults.I have been emailing Customer Services since October 2022 but without success. I receive the usual standard response stating my issues will be investigated. How long does will it take to resolve?The walls and floors appear to be paper thin. Conversations and footsteps can be heard from the flat above.There have been other faults since providing the initial 'Snagging List'. I, unfortunately, am confident further faults will require to be remedied.Avoid Countryside i wish I had.

ELAINE · 17 January 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!

If I could give a minus, I would. This company doesn’t even deserve 1 star. DON’T BUY FROM COUNTRYSIDE! Sales experience was pleasant, quick to answer any questions, very knowledgeable - then you sign that dotted line! No contact throughout the whole build process, only generic updates that were sent to all. No one answers the phones, only emails every now and then. Completion was delayed from July to September with no real reason provided. Completion date was stressful, waited until 3.30pm for our keys when the property was legally ours from 12.20pm, but again, they lied and said they didn’t have the completion funds, when really the property hadn’t been professionally cleaned (when they had advised this would be done the day before moving in) The builds are quite literally thrown together, no real craftsmanship or attention have gone into them. Snags a’plenty! Customer service (aftercare) are a complete joke - half of the team have left (not surprised!) We’ve now been left with leaking, unsealed windows which have wind howling through them. Can’t get through to anyone on the phone. Shame on Countryside - awful company who I wouldn’t recommend to anyone. This review is a drop in the ocean compared to how much I could write. COWBOY BUILDERS - AVOID, AVOID, AVOID!!!!

Holly · 3 January 2023

★★★★★ 3/5

Trustpilot

Lovely home but not a great experience

We worked with two sales reps on site for nearly two years in total, from seeing the site and knowing what house type we wanted, then having to wait until the phase they were on became available, and finally the six months of build.

Gemma · 20 May 2026

★★★★★ 1/5

Google

We bought our property and moved in June 2022. The quality of the build was good. However, we have had a few issues including cracking (more than settling cracks), severe creaking flooring (they refuse to fix) and mortar left in our plumbing causing blockages and damage. They removed the mortar but that was it. But the final thing that has tipped it over the edge is the safety of the development. We have zero pavements on our road and blind corners when pulling out. This is severely dangerous. They have acknowledged how dangerous this is and initially agreed to put in a mirror however after months of waiting they informed us it had been ordered and would be fitting it shortly. Weeks later then then email to say they now won't fit it. This has led me to believe we have been lied to about the mirror the whole time. Safety is not a priority for countryside (now vistry) and sadly it will likely result in someone being hit and seriously injured. I sadly would not recommend soley on the basis of how dangerous it is to walk my infant child down the road or leave the road without a collision.

Lizzie · 26 November 2024

★★★★★ 1/5

Trustpilot

Dont buy with Countryside

Service is amazing when they are chasing you for your money, once the signatures have been received they cut all contact. We are currently in the process of purchasing a home at one of their developments in the North West and I can say that our experience has been horrible after we have submitted the mortgage papers etc. When you are in the starting process of purchasing a property, they are truly amazing and will help you at every step. Once you make your decisions, that willingness to help abruptly stops.We were supposed to move in in June, which got moved back to August, then September and now possibly 2023! We have had 0 communication and had to find out by ourselves (5 days before legal completion) that the permit for the building project was expired and they did not file for an extension or a new permit with the Council. Countryside did not inform us but rather sent us a letter in July saying that everything was on schedule which was one big lie. This whole situation has now led to months of delays and our mortgage offer expiring, having to pay for a new rental property and putting most of our furniture in storage. There has been no efforts made by Countryside to help or give information to clarify the situation. The aftersales team are impossible to reach, sales agents are dodging our calls and are leaving us in the dark completely. At this point we have to bite the bullet as we're already invested in to the project but please make very sure what you are getting in to with Countryside as they will leave you in the dark.Update 30-09-2022 :As expected, no replies back from Countryside to ANY of our questions. We've just got a letter stating that they are now expecting completion for JANUARY 2023 which is 7 months beyond the first date we were given. There is still no mention of any compensation and the aftersales team / legal team are still dodging our calls and emails. ShockingUpdate 05/12/2022Just got word that Countryside has failed to set up a meeting with Cheshire East Council and we are looking at another 3 months delay for a grand total of 9 months delay. We had to find this out ourselves as Countryside is ignoring our calls, emails as well as calls from our lawyer. Avoid this company at all costs

J_T · 5 December 2022

★★★★★ 5/5

Trustpilot

Linda was very helpful and not at all…

Linda was very helpful and not at all pushy so our visit was pleasant.

Katrina · 12 December 2025

★★★★★ 5/5

Trustpilot

Fantastic experience with Miss Sophie

I had a fantastic experience with Miss Sophie from Property Sales. She helped us so much throughout the whole process and always contacted me in time, which gave me the chance to secure the last 3‑bedroom house. She spent a lot of time showing us different properties and was always patient, professional, and supportive.

Wong · 19 February 2026

★★★★★ 5/5

Trustpilot

I bought a house in Middlebeck and have…

I bought a house in Middlebeck and have absolutely loved it! Customer service team were great pre and post purchase - big shoutout to Donna, Sarah and Liam and Arron who have reassured me with any questions or issues. On moving day we did have a slight delay but that was compensated for. Then we only had about 15 snags which were all sorted pretty quickly and mainly decorative. We did have one issue with drainage plans and layouts but again this has been rectified and remedial works in progress. I absolutely love the houses, love the spaciousness and the layout (I have a new Walton). Only top tip as with all new builds is don't underestimate the dust until any development is complete!

Miss · 6 October 2022

★★★★★ 1/5

Trustpilot

If you want a stress-free life, avoid this company!

If you buy from Countryside then you may be one of the very lucky few that moves into a house with not that many major problems. Unfortunately, I’m one of the average buyers that now has a house full of on-going problems, how do Countryside deal with any major issues/problem? they simply ignore you. If you stand your ground with any snag/issue/problem they will shout, swear and threaten you. They will of course come back and carry out very simple jobs like running a paint roller over the walls but anything major they will simply ignore the problem and keep stalling you until you either forget or go away. Currently I have a window that has been fitted crooked, very loud creaking flooring in the upstairs of the house, loose tiles on the roof, large gaps between the soffit and the roof, a damaged kitchen due to the dishwasher not being plumbed in, large wide cracks are now appearing in the plaster work, my new build actually had a second-hand bath fitted, I could go on and list even more problems but I’m sure you get the picture. There is a shocking lack of professionalism from Countryside, the favourite saying from the customer service team is “We’ll need to check and call you back” this has been said to me on at least fifty occasions and not once have they ever called back. If the work and the build was carried out to a competent standard these could be really nice houses, but until UK Laws are strengthened and enforced companies like Countryside will continue to build bad houses and treat customers with total contempt.

KM · 3 October 2022

★★★★★ 2/5

Trustpilot

No Car Parking Space and FAKE promising

We bought a flat on Alma Estate Development.At the beginning, the Sales Team was amazing, the property was and is good. But for many residents, we were refused a Parking Space under the FAKE clame that all were sold out. Later on, after half year or so, in order for Countryside to sell the remaining flats, Car Parking Spaces were magically found and offered for free with last remaining flats, despite the last buyers openly tolled Countryside that they didn't need one, don't have a car and are not drivers. Now, some of these residents, ask £250/month parking renting fee...Living in my area, mandatorily needing and having a car but not having a Parking Space, is insane! At the time of the flat purchase, it was promised that later on, a Parking Space will be offered, but after almost 4 years now, all our correspondence goes without ANY replies from Countryside. It looks like they just DON'T CARE anymore...We are VERY DISAPOINTED in Countryside now.

Oleg · 19 September 2022