Trusted Agent profile · Oxfordshire
★★★★★
112 reviews across 1 platform
1-2 Bank Court Chambers, 60 Between Towns Road, Cowley, Oxfordshire, OX4 3LR
Connells's office in Oxfordshire, at 1-2 Bank Court Chambers, is rated 4.2 out of 5 across 112 reviews on 1 platform, including 112 Google reviews rated 4.2.
Every review we hold for the Oxfordshire office, from every platform, shown as written. First names only.
1/5
GoogleWhat an unpleasant experience dealing with these people. Started well enough but rapidly fell apart when they exceeded their authority. …
Hello Simon, Thank you for sharing your feedback with us. I'm sorry to hear about your … More
5/5
GoogleI really recommend Connells especially Gabriella Rees, she helped a lot in the whole letting journey.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGabriella and Mohammed really helped me out a big time. I was desperately searching for a place to move in within a short frame of time and they sorted me out with a perfect sized place under my budget and worked everything out within the timeline I requested. I definitely recommend them and their services are really smooth and easy. Thank you again!!!
Thank you for your terrific 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery poor service! I was with connells for over 6 months with very limited viewings and no serious offers, since going with a different estate agents I have had more viewings in 3 weeks than I had in 6 months with connells. I often couldn’t get through on the phone and would leave a message for them to call me back, which they would very rarely return. They didn’t give me any feedback on viewings until I insisted that they should. No proper advice on pricing etc. I have wasted so much time and money waiting for connells. AVOID!!!!NegativeResponsiveness, Quality, Value
Hello, we are very sorry to hear that you believe the service of our team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
1/5
GoogleAbsolute shambles. No communication whatsoever. Never return calls, also staff don't seem to know what's going on
We apologize for any inconvenience. Our team strives to provide excellent communication and we will be sure to address this issue. Thank you for making us aware of your experience, please do contact us via … More
5/5
GoogleConnell's was the only letting agency I contacted that was on top of things and replied to my emails promptly. In particular, Fabiha was extremely helpful and made the whole process easy and stress free. I can't recommend her enough, thank you Fabiha!
5/5
GoogleMe and my husband were really struggling to find a property that was suited for us but Fabiha Hoque was really professional and kept us well informed with all of the available properties. She has made this process so much easier and I cannot recommend her enough. Thank you Fabiha!
5/5
GoogleExcellent service provided. Special mention to the lettings manager Kismet, she was very helpful in our enquiries. Thank you.
Thank you so much for taking the time to write this review! We are thrilled to hear that you had an excellent experience with our lettings manager Kismet. We will be sure to pass along your kind words to her. Thank you for choosing us! Kind regards, Lucy, Customer Relations.
5/5
GoogleThe staff, Fabiha is a responsible and reliable person who replies all inquiries about everything immediately and she takes prompt follow up actions throughout the process. She has provided a very good services. Thank you.
1/5
GoogleAs a renter, you may not have a present experience. They seem to be only interested in making the money from you signing contracts. After that, they were super slow at any enquiry, zero response from emails. I always had to call many times and rarely got any response. Save yourself time and trouble and use another agency.NegativeResponsiveness, Quality, Professionalism
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleI have been doing business with Connells since 2016 and I would like to consider myself a loyal client. However, there was a misunderstanding in their account system which caused me and Connells both a lot of headache. I was almost certain not to carry on with them in future. However, I found Fabiha Hoque, which was the most helpful and tried her best to sort out the issue. I am very pleased with the outcome and believe will carry on with Connells in future as far as I can find people like Fabiha who understand the value of loyalty and customer service.
5/5
GoogleVery happy to work with such a professional team ! Anum is absolutely amazing and helpful ! Thanks Anum !
Thank you so much for taking the time to leave our Connells team a five-star review!
5/5
GoogleGabriella and Mohammed secured a lovely house which we are currently living it! They also offered the Zero Deposit scheme which was really straightforward. Connels have a very good digital system to process the contract, and raise issues on the house. Thanks!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFast set up to our new home all went smoothly without any issues. Thanks to the help of Fabiha and her team!
1/5
GoogleWe used their "fully managed" services to let our flat in the area. They were very good at collecting the fees and reminding us of legal stuff like boiler inspection (even when there were only two days remaining in the tenancy) but apart of that didn't do much, and were very slow at responding. Basically acting as proxies between you and tenants/contractors, but you still somehow have to manage it all. The inventory checks were poorly made; they didn't even bother to open/close the curtains or take a water meter reading, and they didn't check the garage. The thermostat was left at 21C for five weeks while the flat was empty; we were later told by Connells that their staff is not trained to use thermostats. They are not responsive; your contact point changes, sometimes without notice, and the new one is not updated on your case.
5/5
GoogleI have been searching for something for a while, although I wasn’t able to find anything, I had the most help from Fabiha. She made sure to contact me every time there was a new property on the market, and was very thorough and able to answer all my questions. She made sure that anything she had available was very much suited to my needs, and I couldn’t recommend her enough. Thank you for making it easier for me !
1/5
GoogleIt has been over four months since I left my apartment and still haven’t received the remaining amounts from my deposit. It takes weeks to get an email response and when I call the people I need to talk to are never there.NegativeResponsiveness, Quality, Professionalism, Value
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
4/5
GoogleConnells were great as always. All staff are friendly and helpful. Mr Sanal Sundaresan in particular was exceptional with the service he provided throughout. His honest and friendly approach with clear and consise instruction is highly commendable. He hardly says NO and went above and beyond his role as a Mortgage Consultant. I have no hesitation recommending Mr Sanal for any Mortgae related services regard less whether you're buying a property through Connells or another agent.
5/5
GoogleI have had a great experiance with jordan at connells he has been a great help to me he is always polite friendly & very easy to talk to, always has time to answer any questions or wories you may have so i would like to say thankyou very much for your time & makeing this experience easier for me jordan.
2/5
GoogleThey are treating clients lower than the lowest customer/client service standards
Hello, I am sorry you feel this way please email me at complianceresidential@connells.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant branch. Mohammed tended to us and made the process seamless, would highly recommend
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
4/5
GoogleCasey Huckin was very helpful throughout the process of buying my house she was very imformative and quick to respond to any correspondence.
5/5
GoogleAll staff was good but mainly want to say thanks to Sanal Sundaresan his the best very helpfull and knows wat is doing
1/5
GooglePoor service . Wasting of time .
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing complianceresidential@sequencehome.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
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