Trusted Agent profile · Oxfordshire
★★★★★
827 reviews across 2 platforms
Off Newlands Drive, Grove, Wantage, Oxfordshire, OX12 0QL
Charles Church's office in Oxfordshire, at Off Newlands Drive, is rated 4.2 out of 5 across 827 reviews on two platforms, including 6 Google reviews rated 4.2.
Every review we hold for the Oxfordshire office, from every platform, shown as written. First names only.
4/5
TrustpilotThe Ridings
We brought a Charles Church house in The Ridings, Co Durham. Can’t speak highly enough about Sandy ( sales admin) who was on the ball at all times, helpful and very thorough. Love our house and any little snags were quickly sorted out by the team in Customer Care in Durham. Highly recommend the Charles Church team as professional and efficient. Thanks!!
5/5
TrustpilotSo far so good
So far so good . Purchase of new house went smoothly . Can’t wait to move in
Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Kind wishes,Lucy
1/5
TrustpilotVery poor quality of finish
Very poor quality of finish. I would not recommend to others to buy from this builder
I'm sorry to hear this, Hesham.I'm going to refer your review to our local team who can look into this for you.Kind regards, Sophie from Charles Church Homes
4/5
TrustpilotWarren Park Phase 3
Warren Park Phase 3 Bessacar, DoncasterHaving placed a deposit on a Hadleigh house based on sight plan only we are pleased with the help and support we have received so far from Nicola - Sales advisor. This is just the beginning of our exciting new home journey. Pat & Andrew.
5/5
TrustpilotExcellent
Excellent, helpful and friendly service from start to finish.
Hi Christine.Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Mia
5/5
Trustpilotpolite
polite, efficiency service
This is great feedback, thank you!Best wishes, Zoe
2/5
TrustpilotIt’s true what they say
It’s true what they say , once your moved in no one cares about any problems you may have from broken appliances to incorrect fittings to shoddy brickwork , the list goes on and on and literally no one cares ; priority building new houses as fast as they can, BEWARE before you invest in Charles church
5/5
TrustpilotVery helpful and efficient staff in…
Very helpful and efficient staff in show office
Hi Rosalind, We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes, Ada
5/5
TrustpilotFriendly and explained in details while…
Friendly and explained in details while home demonstration.
We are pleased that the team have been friendly and professional. We wish you all the best in your new home.Best wishes,Eva
5/5
TrustpilotExcellent service
Friendly and efficient. The communication was excellent and everything was organised.
Dear Georgina, Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team at Mulberry Grange.Best wishes, Ada
5/5
TrustpilotExtremely helpful at all stages from…
Extremely helpful at all stages from initial reservation to final completion.
Hi Donald,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Kat
5/5
TrustpilotIt’s great and fantastic
Excellent I really appreciate Thankyou
Hi, We always hope to receive this kind of feedback, thank you for sharing. Best wishes,Kat
1/5
TrustpilotVery poor buying process
Very poor buying process. Our reservation was abruptpy cancelled during the latter stages of the purchase, after significant outlay, after they failed to communicate between themselves (the site, their head office and their conveyancer) to update each other on progress made. An expensive experience and a crazy decision on their part.
5/5
TrustpilotMorley Park Plymouth
We are due to move in next week to Morley Park in Plymouth and so far I can not fault Kate in the sales office. She has gone out of her way to help us, even on her days off and annual leave. I can’t say it has been easy but Kate has definetly supported us.
1/5
TrustpilotI regret the purchase
I regret the purchase. Poor quality build. No quality inspection done when I fed back to NHBC some one called me and asked the reason for the feed back. She gave me her contact details but there after never heard from the same person. I am still struggling to get things sorted out.
1/5
TrustpilotI moved into my home some years ago
I moved into my home some years ago, and I have to say the standard of workmanship is poor at best, we have had numerous issues that are still to be rectified, and the customer Service is none existent.Try another builder if I was you.
5/5
TrustpilotExcellent
Excellent service Excellent house very happy family.
Hi,Thank you so much for taking time to leave your review, we really appreciate it. We are pleased to hear you have had a positive experience.Best wishes,Kat
1/5
GoogleSmaller kitchen than what I already had units stingy bedroom would not fit in a king-size bed ..... in a 3 bed detached expensive for the size
5/5
TrustpilotNew Build Property
From start to finish I have been thoroughly impressed with the service and care provided by Charles Church and the property was built / finished to a satisfying high standard. I would highly recommend them.
1/5
TrustpilotPoor customer service
On top of poor quality of build the customer service is poor. Reported water logging in garden due to drainage no one turned up till date.Turn around time and responses are poor. Don't care about you after the sales. Very stressful journey with the builder.
1/5
TrustpilotPoor drains work has flooded my garage
Poor drains work has flooded my garage. Local firm investigated with camera. They've covered up under ground work and no customer services. only an online "query" form. 3 weeks, no response. They have tens of sales lines, but no customer care.
1/5
TrustpilotWaiting for a reservation refund for…
Waiting for a reservation refund, for the last 1 month tried to call many different numbers no one knows what they are doing. When it comes to taking money they are very very quick
1/5
TrustpilotWorst decision ever made to buy from Charles church
Disgusting customer services.Worst ever director for Midlands, not approachable and never get any replies. Massive amount of cracks on rendered wall and never rectified.Worst brickworks. After sales is disgusting.
1/5
TrustpilotUnable to get an appointment to view…
Unable to get an appointment to view any properties, having requested an appointment on line. I received no responce, multiple telephone calls and messages left on the answerphone no responce, disgracefull company
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
