5/5
TrustpilotProperty transaction
Our principal contact, was Kay whoconducted the sale process supported by Charlotte and Helen.All were exemplary,making a difficult journey so much easier. Thanks.Robin & Nicky
Trusted Agent profile · Oxford
Savills Summertown New Homes reviews in Oxford
★★★★★
1,974 reviews across 2 platforms
256 Banbury Road, Oxford, OX2 7DE, OX2 7DE
Part of Savills, see every office.
Savills's office in Oxford, at 256 Banbury Road, is rated 4.2 out of 5 across 1,974 reviews on two platforms, including 154 Google reviews rated 4.8.
Reviews
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWe couldn’t have purchased our home…
We couldn’t have purchased our home without George. Bit of a rollercoaster with this one, but he calmly guided us through.,Highly professional at all times. Thank you George!
5/5
TrustpilotSold the house!
Sold the house!! More importantly they have great service from efficient and courteous staff. Sales chaser Lucy stayed on top of the process and Tamar worked out of hours to help.
Agent replied · 24 October 2024
Thank you for your lovely review, Roger. It was a real pleasure being able to help you.
5/5
TrustpilotCharlie was very helpful
Charlie was very helpful, prompt with replying to questions/requests, and personable. Thank you for the professional service
Agent replied · 24 October 2024
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotSavills we’re superb especially Ian and…
Savills we’re superb especially Ian and Clare Bingham.
Agent replied · 24 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact usRegards, Clare and Ian
5/5
TrustpilotExcellent service from start to finish
Michelle Weaver and her colleagues provided an excellent service, both in finding potential buyers and (especially) in ensuring that our sale progressed successfully. Michelle followed up with other estate agents and solicitors in the chain. Without her hard work we would probably not have exchanged contracts for several more weeks. Her cheerful and positive approach was always reassuring when things looked bleak. We would highly recommend Savills.
Agent replied · 24 October 2024
Hi David, Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we exceeded your expectations.
5/5
TrustpilotTop property management services
We have rented two properties managed by Savills and have always received a first class service. Our current property manager, Terence Lane, is consistently responsive and regularly goes above and beyond to be accommodating. He recently helped us through our move into a new Savills-managed property and made the process as smooth as possible!
Agent replied · 24 October 2024
We really appreciate your kind feedback, Kevin. We are very pleased we were able to help and wish you all the very best.Regards,Terry
5/5
GoogleWe worked with Huw Warren and Nicky Quintell of Savills Oxford on the sale of our listed house and land. They did a brilliant job - guiding and supporting us through a complex process with great knowledge and understanding of the market and with great empathy. Highly recommended.
5/5
TrustpilotVery pleased
Thought my offer/position would be immediately rejected but Lucy took it seriously and helped to make the purchase work. I appreciate that Savills are working primarily for the seller but they were genuinely helpful to us as purchasers. They were accommodating with multiple viewings, open with progress and professional throughout. We are very pleased with the process and would not hesitate to deal with Lucy again.
Agent replied · 24 October 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
1/5
TrustpilotBad efficiency
Bad efficiency, worst customer service ever. Wanted to get an air conditioning issue fixed, still could not get it fixed in 1 year. Do not rent the flat if it is managed by Savills.
Agent replied · 24 October 2024
We're sorry to hear about your experience. Please know that this is not the level of service we strive to provide. We would like the opportunity to make things right. Please reach out to us directly via email at socialmedia@savills.com so we can discuss your experience further and work towards a resolution.
1/5
TrustpilotI keep getting e-mail from this…
I keep getting e-mail from this compagny allthough i have never rented an appartment from them. I have noumerous times written that back to them, but they keep sending invoices. I have now written to my danish consumer counsil for their help with this. The next move is to write an english consumer counsil
Agent replied · 24 October 2024
We are sorry to hear this, and would like to resolve this. If you could email your details to socialmedia@savills.com we can investigate.
5/5
TrustpilotExcellent and efficient service
Excellent and efficient service. Ryan kept me fully informed at all stages.
Agent replied · 24 October 2024
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotSold my flats at auction
Sold my flats at auction, excellent service from start to finish from Jay Jhumat. The whole process made easy and professional throughout.
Agent replied · 24 October 2024
Thank you for your kind words and for taking the time to post a review, M. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotReally great experience
Really great experience. Charles and his team were very quick and prompt in all responses.
Agent replied · 24 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotI dealt with Jess exley who was…
I dealt with Jess exley who was extremely helpful and professional. Jess was available at all times to answer questions and support. This really made things a lot easier especially considering it’s covid times. Very happy with the service I was provided and highly recommend.
5/5
GoogleSavills at Oxford Summertown have been managing our rental property for over eight years. The team (Charlotte N, Kelly M and Rosie M) are reliable and approachable. They look after the property and the tenants. Very satisfied with the services they provide. Over the years the staff of that branch have been excellent.
5/5
GoogleRosie and Kelly of Savills Oxford Summertown provided professional service to us in renting our new home in Headington Oxford. They are responsive and helpful in arranging the viewing, preparing the offer letter, coordinating our references and facilitating the signing of the tenancy agreement. We are thankful to them for successfully matching us with the landlord!PositiveResponsiveness, Quality, Professionalism
Agent replied · 24 October 2024
Dear Jimmy, thank you so much for your review. I'm very pleased to hear that the team in Summertown have met your expectations and that you were happy with the service! Please do come back to us if you require our services again. Kind regards Louise
5/5
TrustpilotPurchase through Savills Mayfair
The team at Savills Mayfair have been faultless from start to finish during our purchase, Claire Reynolds delivers a professional , no-nonsense approach and is clearly out to achieve the best result for her client but was always pro active and helpful with us as buyers , we would definitely want her acting for us on a sale.
Agent replied · 24 October 2024
Thanks Chris, it was our absolute pleasure. All the best.Regards,Claire
1/5
TrustpilotBlatant disregard for covid restrictions
I was a tenant in a house that Savills were selling. Multiple members of the household were quarantining after a trip abroad, which Savills were well aware of, but they still brought elderly and vulnerable prospective buyers around to view the property. Not only was this a blatant disregard of the government restrictions, but also of the safety of the prospective buyers.
Agent replied · 24 October 2024
Hi, we're sorry to hear this. Please can you email further information and your contact details to socialmedia@savills.com so we can investigate this? Thank you.
5/5
GoogleWith seventeen years experience renting out properties in Oxford we have used many of Oxford's estate agents and find Savills the best combination of speed, reliability - they do look after your property and your tenants - and value for money. We would recommend them as excellent agents to anyone looking to manage Buy To Let properties. Kelly and Rose are outstanding but the whole setup and team is good.
5/5
GoogleI am so happy with my experience of Savills, Summertown. Kelly Matthews has been very patient, kind and helpful. Max Utting was the original contact who, without whom, I wouldn’t have looked at the rental property so I am very grateful to him too. Five gold stars all round!
5/5
TrustpilotPremium service from premium agents
Friendly & professional service from a great team of people who guided me through every step of selling my character cottage. Despite being a large firm I dealt with the same people who always answered the phone or replied to my emails. They're definitely not cheap but you pay for service.
Agent replied · 24 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotLauren Sullivan is an extremely…
Lauren Sullivan is an extremely efficient agent and is always responding and reacting swiftly to any request or questions that I might have as a landlord.
5/5
TrustpilotGoes the extra mile
I have both sold and rented out my apartments and the team couldn't have been any more helpful. Maria goes the extra mile to make the experience as trouble free as possible.John Paul and Alistair have given me the benefit of their extensive experience over the last 10 years and I hope it continues for many years to come! Thanks very much, great team!
Agent replied · 24 October 2024
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.
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