1/5
GoogleMy experience with NOPS was frankly appalling. Their conduct especially regarding the was incompetent, misleading and borderline fraudulent. After renting a flat for only 3 months in 2025, NOPS attempted to justify deposit deductions using a false and inaccurate check-in report, which clearly omitted certain items, or included items that weren't there. Even while admitting that the check-in report was incorrect, they still stuck to the bogus deductions. NOPS tried claiming a deduction of £330 to "professionally clean" my flat when the check-out report demonstrated a perfectly clean flat except for minor deviations including water stains on the kitchen sink! To add insult to injury, NOPS also tried charging me £150 for steam-cleaning a sofa that wasn't listed in the check-in report and which they claimed the landlord added after move-in. NOPS refused to engage with the inconsistencies. Their attitude was: “send your bank details, accept our figures, or open a dispute.” Zero accountability. Zero integrity. This was all accompanied by slow, evasive, and dismissive communication, including their refusal to speak by phone and a condescending attitude whenever questioned. To summarise clearly: - The check-in inventory is demonstrably inaccurate. - They relied on it anyway. - They admitted parts of it were wrong, and still used it against me. In my view, this behaviour is not just incompetent, it is deeply dishonest.
