Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotthe new tenancy went well
the new tenancy went well. Also the leaving of the previous tenant.
Mail · 15 September 2026
Agent replied · 22 September 2026
Thank you so much for your thoughtful review! We're really happy to hear that everything went smoothly with both your new and previous tenancies. We truly appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 1/5
Trustpilot2 years of renting stress
Before renting a flat managed by this company, I would not have expected the experience to be so difficult. The points below describe my personal experience during a two-year tenancy so that others can form their own opinion.
Fair · 12 March 2026
Agent replied · 20 March 2026
We are really sorry to hear about your experience. We haven't been able to locate your details, but please do reach out to complaints@knightfrank.com so we can look into this for your further and work to resolve the issues. Thank you and please accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotWould happily work with Beth Tighe again.
Have had a very efficient and well informed process with Beth Tighe since day one of viewing my property. It’s been clear and straight forward with a warm “welcome” kind of service which immediately puts you at ease during a very stressful time of moving homes. Would gladly put my trust in her again.
Johanna · 21 October 2025
Agent replied · 22 October 2025
Hi Johanna, thank you for your kind words ! It has been a delight working with you and I wish you many happy years in your new home. Best, Beth
★★★★★ 5/5
TrustpilotFlat search
I truly appreciated my experience with James Szalay. He has provided clear guidance, taken the time to address my queries and proactively updated me throughout the process. Highly recommend him to anyone in search of their next home!
Othmane · 11 March 2026
Agent replied · 20 March 2026
Thank you for the kind review, Othmane.
It’s been a pleasure helping you through the process, and thank you for being so efficient.
Please do let me know if there is anything else that I can help with at all.
Very best,
James
★★★★★ 5/5
TrustpilotKev was a great agent
Kev was a great agent. Even though we didn't end up going with their properties he was timely, honest and not pushy. Very responsive and clear about what each property offered in benefits and drawbacks.
Kane · 1 November 2024
Agent replied · 26 December 2024
Thank you for the kind words! I'm glad to hear you felt well-informed and supported throughout the process, even if it didn’t lead to a match this time. It was a pleasure working with you, and if you ever find yourself looking again, I’d be more than happy to help. Best of luck with your next steps!
★★★★★ 5/5
TrustpilotThank you to Dan from Ascot Renewals
Thank you to Dan from Renewals for his efficient, professional help. Dan was proactive, quick to respond and everything went very smoothly with the renewal of my house in Ascot. Really appreciate it, thanks Dan!
Mim · 28 October 2024
Agent replied · 30 October 2024
Thank you so much for this lovely review, I really appreciate it and it was a pleasure assisting you.Kind regards,Dan
★★★★★ 5/5
TrustpilotEfficient Rental Process
A great experience with the rental process all thanks to Zuzanna who showed us all we asked to see (and many more apartments to get a feel for the building). Many thanks. Quick / efficient process.
A · 9 October 2024
Agent replied · 30 October 2024
Thank you so much for your lovely feedback. It was so lovely to meet you and I’m thrilled we could find the perfect property for you! Wishing you all the best. Zuzanna
★★★★★ 5/5
GoogleDanial and Scott were fantastic when it came to selling our house. Their communication is excellent and they were always very nice and easy / straight forward to talk to. We will be recommending you! Thank you
Stephanie · 23 September 2024
Agent replied · 24 October 2024
Thank you for this lovely review for our sales team, that is great to read. Victoria (FK)
★★★★★ 5/5
TrustpilotJust amazing
Just amazing! Worked with Summer White on renting out one of our properties. Not only did she over deliver but she made us feel important, valued and listened to what we wanted. Tailored service from an amazing group. Would not recommend highly enough!
RAHUL · 6 June 2024
Agent replied · 30 October 2024
Dear Rahul, Thank you so much for your kind words. I am delighted that we have found great tenants for you. Please let me know if there is anything else I can assist you with in the future.Best wishes,Summer
★★★★★ 1/5
TrustpilotIrresponsible organizations attempting to shift responsibility and defraud tenants in pest disputes
First of all, I would like to express my balanced view. Rachel, as my property management contact, has effectively helped me resolve many issues. Our dispute exists solely regarding this particular matter, and my rating reflects only this specific issue.This incident occurred within six months after I renewed my lease. Before this, everything with the property had been fine. However, after returning from my summer vacation, I discovered that the carpet in my home was infested with moths, a problem that had never occurred during my tenancy. Before leaving, I ensured all windows and doors were securely closed, and no one, apart from the inspection personnel from your agency, had entered the property. It is clear that the issue stemmed from the carpet itself or someone else, not from me. Even the report your agency issued (which I still haven’t been allowed to see) did not mention any prior issues with the carpet.Upon discovering the problem, I immediately cleaned the entire property, sealed the carpet, and attempted to contact your agency for assistance, whether to remove the carpet or address the issue in some other way. Initially, Rachel assisted me by contacting the landlord and arranging pest control. I repeatedly emphasized that I should not be charged for this issue and that the landlord should bear the costs, as the problem was clearly not my fault. Rachel assured me that I wouldn’t need to pay. However, after the first pest control appointment, Rachel began demanding a fee of £330 from me, claiming that I was responsible for the issue. This is pure deception and extortion.Since then, I have provided various pieces of evidence and attempted to communicate, but your agency either avoids addressing my questions directly or does not respond at all. Later, Rachel's supervisor, Angelah, contacted me, but instead of resolving the issue, she questioned the evidence I provided and diverted the discussion to irrelevant matters, such as whether I had informed them of my extended absence. Even after I provided the requested information, she attempted to find faults to refute my claims. This is highly unusual and feels like outright fraud.Meanwhile, I have not received any updates from the pest control company regarding a second treatment appointment. The only information I received was through your agency, which claimed they would contact me, but no one ever did. To make matters worse, Rachel insisted that I reopen the infested carpet in the apartment, which is entirely unreasonable. Doing so would only allow the moths to spread throughout my home and belongings. Any cleaning or treatment of the carpet should be conducted outside the apartment, not within such a small living space.One day, Rachel suddenly closed the case without explanation, which left me very confused. However, I am now prepared to protect my rights through the deposit platform after my tenancy ends. I am sharing my experience here in hopes that other tenants or landlords can carefully evaluate this agency. As I mentioned in my previous review, your leasing team is excellent, but it seems the property management team does not meet the same standard. I also hope to receive fair and impartial assistance from your company in resolving this matter.
Frederic · 2 December 2024
Agent replied · 30 October 2024
Hi FredericThank you for your patience in getting the renewal agreed and thank you for your kind words.I look forward to working with you again in the future. Kind regardsBrigette
★★★★★ 5/5
TrustpilotBrilliant Louna Del Barrio!
Louna has demonstrated exceptional qualities from first contact through to my moving in. She offered an outstanding service in every possible way. Super available, super responsive, diligent, taking initiatives when spotting potential issues ahead. Very good communication and social skills as well, keeping me informed every step of the way, in a warm and friendly manner. I would add she also manifested great people and project management skills, efficiently juggling with the different parties involved. I would trust her with my projects and recommend her any day.
Emilie · 29 November 2024
Agent replied · 26 December 2024
Dear Emilie,Thank you for your kind words. The pleasure was all mine. You were a delight to deal with during the entire process, and I wish you and your daughter the best possible time in the new home.Kindest regards,Louna
★★★★★ 5/5
GoogleReally pleased with the service I received from Inspired. Every one I spoke to was really helpful and I was kept fully informed throughout the process. Thank you Scott, Padraig and Oscar for all your help. Would heartily recommend you.
Kate · 25 July 2024
Agent replied · 24 October 2024
Thank you for leaving this five-star review for our Inspired Sales team and for recommending us. Joanne (FK)
★★★★★ 5/5
TrustpilotCharlotte has been amazing and has…
Charlotte has been amazing and has helped us with our renewals with ease. She was very prompt with her emails and negotiated really well on our behalf. It was a relatively easy and quick process - all thanks to Charlotte!
Neha · 25 July 2024
Agent replied · 30 October 2024
Thank you so much for your kind words. It has been a please working with you. Please don’t hesitate to contact me should you require anything further.Kind regards Charlotte 020 7483 8338
★★★★★ 5/5
TrustpilotTimely and Thoughtful Service
We worked with Charlotte Mackintosh over the 2 years of our tenancy and she was very responsive and nice to work with. Our flat had a number of issues and she was able to help us navigate them in a timely manner.
Not · 18 June 2024
Agent replied · 30 October 2024
Thank you for your kind review. It is a pleasure working with you. Charlotte
★★★★★ 5/5
TrustpilotWalid is a an asset on a rental journey
I would like to start by saying I would a 100% recommend Walid. He goes above and beyond his scope of a letting agent. Walid ensures that the moving process is smooth and ensures that the delivered property meets the standards that he has set….which are high.
Susie · 13 March 2024
Agent replied · 30 October 2024
Dear Sue,Thank you for your kind words. I am pleased that I was able to play a small part in ensuring your move went as planned. Best,Walid
★★★★★ 5/5
TrustpilotBrigette from renewals
Mr. Brigette Bulan is very sincere and enthusiastic. He is the most reliable partner who always prepares the best solution for his clients and achieves it successfully. I would like to thank him for all his excellent support and recommend him to everyone.
Amy · 29 May 2024
Agent replied · 30 October 2024
Dear AmyThank you for your kind words. It was a pleasure assisting with the renewal of your lease.Kind regardsBrigette
★★★★★ 5/5
TrustpilotVery good service
The agency was very helpful to assist with a tenancy in Cobham at a very short notice. It all worked out. Especially Jamie Vass was helpful and responsive during the last days before we could move in.
Dr · 9 September 2024
Agent replied · 30 October 2024
Many thanks Ekaterina, it was a challenging process with such swift timescales to work to but I am glad you have started to settle in. Please do feel free to reach out if I can ever help at all in the future,Jamie
★★★★★ 5/5
TrustpilotA Seamless Experience
We recently purchased a new build house in the Cotswolds through KF in Stow on the Wold. The property went to best and final offers and our offer was accepted.I have to say after buying and selling many properties over the years this was the most seamless transaction that I have experienced. All my queries and questions were responded to immediately and always in a most agreeable manner.All the staff were charming and genuinely helpful. Helen Waddilove looked after the purchase and was extraordinarily efficient and helpful throughout.From my personnel experience I cannot recommend this office enough and certainly exceeded any expectations.
Tim · 25 November 2024
Agent replied · 26 December 2024
Thank you very much for the lovely review Tim. We hope you enjoy your wonderful new home.Best wishes, Helen and the rest of the team
★★★★★ 5/5
TrustpilotWriting regarding Allan McSween who was…
Writing regarding Allan McSween who was an absolute professional in every regard. He dealt with a deposit dispute promptly and efficiently, with the utmost courteousness and was more than willing to help- as well as displaying experience and fairness. A real pleasure to work with him. Thanks Allan.
Donna · 16 February 2024
Agent replied · 30 October 2024
Thank you so much Donna for your kind words. It was really lovely and a pleasure working with you, and I’m extremely elated with the outcome of the deposit dispute. If you ever need our services again, please do not hesitate to get in touch with us. Kind regards, Allan
★★★★★ 5/5
TrustpilotThe whole process of selling our property
The whole process of selling our property was a pleasant one.
Chris · 9 September 2026
Agent replied · 30 October 2024
Hi Chris, thank you for your kind words and for trusting us with the sale of your home. We hope you are loving life in The Cotswolds, and would love to stay in touch.
All the best,
James Ackerley, James Godley and the rest of the Knight Frank Guildford team
★★★★★ 5/5
TrustpilotDear Nadine and Lizzie,
Dear Nadine and Lizzie,I got the welcome hamper!Your service is very thoughtful. The details are in place! Today is the happiest day since I checked in! Thank you very much for your help! Best wishes,Amber
Amber · 7 October 2024
Agent replied · 30 October 2024
Thank you so much for the kind words Amber. It was a pleasure working with you and your family and we hope you’ll be very happy in your new apartment! Lizzie and Nadine
★★★★★ 5/5
GoogleFrom start to finish, Richard was always available and was the essential link between all the parties, including the solicitors.
He was friendly and efficient. Always returning calls when promised. Without his drive, the transaction would have been so much slower.
I feel this company is a refreshing addition to the sector and I wouldn’t hesitate to use them for any sale in the future.
Maria · 25 October 2022
Agent replied · 24 October 2024
Thank you for this super review for Richard and the team, I know they will be really happy to read it. Victoria (FK)
★★★★★ 5/5
TrustpilotSo happy with Sophie
I had a very smooth and satisfied experience with all processes that Sophie has delivered. She is very positive and patient when I met an unexpected situation and found the solution through her profession. She is good at liaising with landlord and other managing companies, instructing me through stages, checking property and fitting in my move in date. She is also very communicative and detailed, I really appreciate her work to make my renting experience a happy one.
Dianting · 20 December 2024
Agent replied · 26 December 2024
Thank you for your kind words, really pleased you had a great experience and looking forward to welcoming you into your new home next year. Sophie
★★★★★ 5/5
TrustpilotI had a fantastic experience renting a…
I had a fantastic experience renting a new apartment with Louna. They were professional, responsive, and truly dedicated to finding the perfect place for me.Louna understood my needs and preferences, showing me several options until we found the ideal apartment. Their knowledge and attention to detail made the process smooth and stress-free.I highly recommend Louna to anyone looking for a new home. Thank you for helping me find my perfect apartment!
Caden · 30 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.