Connells Headington, Oxford reviews

★★★★★ 5/5

Google

I can’t speak highly enough of Connells ,Jessica and the amazing service she providing me in helping me to find my new home. From our very first conversation, Jessica was professional, attentive, and genuinely committed to understanding what I was looking for. She made the entire process feel smooth and stress-free, guiding me through each step with clarity and confidence. Jessica was always available to answer my questions, provide honest advice, and offer thoughtful insights about the properties we viewed. If you’re looking for someone who is not only skilled but also genuinely cares about her clients, I wholeheartedly recommend Jessica .She’s an absolute gem!

Abel · 24 July 2025

★★★★★ 5/5

Google

We are buying our first home, and Jack is our mortgage advisor. He was very patient with us and answers all our questions in depth. He guided us through the process, making it very easy for us. The chance to reach him at any time was the fact that made us decide to hire him, and we don't regret it, as he is always ready to help us.

Vane · 17 May 2025

★★★★★ 5/5

Google

Massive thank you to Andrew and his team for selling my house Andrew dealt with the sale from the beginning and he was spot on with everything through the whole process he was very helpful and professional, he kept me up to date with everything that was going on with the sale and he made the whole process stress free I am glad I chose connells headington and I would definitely recommend them Thank you Bes

Besmir · 1 December 2024

★★★★★ 5/5

Google

Andrew and his team, Thank you so much for all your help! Andrew and his team helped us sell our property!! Andrew and Julian are knowledgeable about the area of Heading/ Marston, they are real salespeople in a good way they are not pushy. They were professional and friendly, and responded proactively and in a supportive manner as we navigated through the process in a complex and time sensitive deal. Would use them again and recommend to others.

Cindy · 3 October 2024

★★★★★ 5/5

Google

As first time buyers, me and my wife were not too familiar with the whole process of buying a house and finding the right mortgage. We visited the Connells team at the Headington office. The whole team was brilliant from day one. Their Mortgage Advisor, Jack Ballard was simply amazing!! Jack is very professional, knowledgeable, friendly, practical and very efficient. He is always available for you and has great communication skills. He would call you if there was anything urgent even if he was on his holiday. He was abe to quickly understand our needs and circumstances. He brings his vast experience not only as a mortgage advisor but also his previous experience working as an estate agent to the table. This was really helpful for us as you basically get two services in one. He not only helped us find the best mortgage rate at that time but also kept us informed when the rates went down and got us onto a lower rate. Jack's experience working as an estate agent really came in handy for us when choosing the property to buy, negotiating and communicating with the seller's agents, solicitors and expediting the whole process of buying a house which so far has been really smooth and hassel free thanks to Jack. Thank you Jack!! We would highly recommend Jack Ballard to anyone looking for a mortgage advisor.

Nuwan · 26 July 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

My partner and I are both first time buyers and are completing today! We walked into Connells and met Jack Ballard near the start of our journey to getting a house. He has been amazing from start to finish, explaining everything to us in an easy to understand and concise manner. Jack has gone above and beyond helping us with our mortgage and insurance. He has regularly checked in with us making sure we are up to date, don’t feel forgotten about and has helped us with chasing the other estate agents and solicitors to make sure we reached our deadline. We couldn’t have done it without him and couldn’t recommend him more! Our experience has been fantastic. Thank you Jack!

Phoebe · 27 April 2024

★★★★★ 5/5

Google

As first time buyers our mortgage advisor Jack Ballard was exceptional. He guided us through every little details of the process and made sure we understood. Secured us with the best mortgage offer available at the time. Even after the mortgage was agreed Jack kept track of it and when the mortgage rates dropped he rearranged the mortgage for a lower rate, amazing work by him. He also told us about the pros and cons of the property, he helped us to understand the value of the property and to get the best deal secured. Overall he was outstanding and we are fully satisfied with the service.

Ashwin · 27 February 2024

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 5/5

Google

I am going through the process of buying a home and have sough the assistance of Jack Ballard in helping me with the mortgage brokerage and conveyancing. Though I am not buying the house through Connells. Jack has been really helpful so far in guiding me through the process and I am looking for his continued help over the next months as I complete the process.

Raghav · 26 September 2024

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

The estate agent who facilitated the property viewing, Julian Denson was affable and generous with information. I was particularly impressed by the mortgage broker, Jack Ballard who worked above and beyond to help with my application in these turbulent times. Update: I have gotten the keys! I wish to thank Andrew Topping and his team again for their amazing effort in making this happen. Andrew was so thoughtful and kind that he even helped me with measuring the room dimensions!

Jong · 25 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 5/5

Google

Our experience with Jack, our mortgage advisor, was exceptional. As first-time buyers, Jack patiently guided us through the process, explaining each step. His professional negotiation skills helped us secure the property we wanted. Jack's dedication was evident when he went above and beyond to secure the best mortgage rate, even working outside regular hours to finalize our application before the rates changed. We highly recommend Jack for his expertise and commitment to his clients.

Alexis · 27 February 2024

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

I used services of Headington Connells Estate Agency to help me secure mortgage for my first property. Jack Ballard, Mortgage Services Consultant, compared different options and found one most suitable to my situation. He is very professional and was able to advise me not only on the mortgage but also insurances and the purchase itself based on his previous experience as an estate agent. I highly recommend Jack and I am glad about the support I received from him.

Piotr · 25 October 2023

★★★★★ 5/5

Google

Had a very pleasant experience with Andrew Topping at Connells, who demonstrated a great deal of dedication. Matters were dealt with efficiently and communication was always prompt. We have bought and sold through Connells Headington and they most definitely exceeded our expectations. Overall our experience was nothing short of excellent. If only more estate agents followed the same model!

Irfan · 3 October 2024

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Andrew and his team at Connells were fantastic, we are really impressed with their service and would highly recommend them. There knowledge of the market was impressive, and they were always available to answer my questions. We are extremely greatful to the dedication of the team, they went above and beyond to ensure a smooth transaction.

Tamzen · 10 October 2024

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 2/5

Google

I invited three different estate agents to value my property in Headington, all reputable companies. Andrew Topping arrived well-prepared with valuation reports and supporting documentation. He began the appointment by thoroughly assessing the property and took the time to explain the data, offering insights based on current market conditions and his professional experience. However he gave me an un-realistic listing price that was higher than any valuation I received. He also advised that I needed to make improvements/re-decorate for the listing. He quoted his fees (non-negotiable) with arrogance which was a lot higher than other agents. Ultimately, I chose to proceed with another agency that felt more grounded and aligned with my expectations.

Julie · 10 July 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026