William H Brown Bulwell reviews

★★★★★ 5/5

Google

Superb customer service from the whole team at William H Brown in Bulwell. I bought my home with them 6 years ago and just sold it with them too. Mandy is nothing short of amazing. She always goes above and beyond and has the client at the heart of everything she does. If I ever move again I wouldn’t choose anyone else :-)

Reasha · 21 November 2025

★★★★★ 5/5

Google

This is the second property we are buying through William H Brown Bulwell. I am happy to say that we had a positive experience throughout in both instances. We were given the necessary information to make informed choices. It was like a one stop shop for property purchase, including valuable advice from the mortgage broker, survey and conveyancing. Mandy was particularly very helpful and treated us as valued customers. I highly recommend William H. Brown Estate Agents Bulwell.

Benson · 18 March 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

After selling our house very quickly ,we came to a holt with our purchase, so we decided to buy another property offered by another estate agent. Thanks to Mandy and her team at W,H.Brown this is now proceeding quickly .Mandy and her team have been absolutely amazing nothing too much trouble always at the end of the phone offering support and advice.l would highly recommend there service.Many Thanks to Mandy and the brilliant staff team Lorraine and James Hall

Lorraine · 13 December 2025

★★★★★ 5/5

Google

I am a buyer of residential properties for BTL investments and have been so for a few years now. The purchase process for residential properties in England is quite involved, tricky, and full of uncertainties until the contracts are signed. For my latest purchase, I dealt with Mandy Spence of William H Brown, Bulwell office and I can say that it was a very positive experience. Normally buyers get all manners of excuses and fobbing off from selling estate agents but from Mandy, I only got straight and factual information which was so helpful. I will definitely consider another purchase when time and opportunity are right. Meanwhile, I wish Mandy all the best.

Raj · 24 November 2024

★★★★★ 5/5

Google

A big big thankyou to Mandy Spence, for completing our sale through very challenging circumstances, Mandy went above and beyond to make it happen She is a credit to you, and very much deserves a big applause Mandy Thankyou we will be forever grateful to you for making our sale and purchase possible Glenis and Malc Whysall

Glenis · 24 August 2025

★★★★★ 5/5

Google

Mandy was my main person who guided me through tbe proses of buying and selling fantastic from start to finish 5star treatment great at her job but all so her coleges were on hand too great team work thank you all irene

Irene · 11 December 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

The state agency is fabulous! I’m so pleased with their services and especially I thank Mandy for all her help and support throughout the whole buying process. She is very professional and I can’t complain about anything when it came to her help. Similarly Martin was also a great support and made the viewing of the property as easy and possible. Grateful for the whole team.

Daniela · 10 December 2024

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Google

Not a very good service Agreed to pay 6 months rent upfront was absolute hounded for the payment and then I was told landlord was having trouble getting insured because I’d paid upfront. Finally moved in after various issues not of my own doing!! Then told they would refund me 5 months rent but instead of refunding me they sent it to the landlord. Now I’m chasing £5k of my own money. Also they told the landlord to go ahead with the tenancy and then after I complained down the phone to the manager they then sent a email to say they would not recommend me as a tenant. Which I feel was personal because I gave them a piece of my mind. I wouldn’t rent off them again absolute nightmare.

Robert · 25 October 2025

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 1/5

Google

Shocking service I sold modern auction was valued an amount by WH Brown & 2 others I unfortunately chose to sell through WH Brown. I AM SOLD where the auction house after a week I was asked to lower my reserve by 20k. I was constantly harassed to lower my house reserve price after being told by WH Brown & I AM SOLD where”you set the reserve price” . I emailed a complaint to Sequence to be told my issues were with I AM SOLD my issues were with WH Brown also. The area manager apologized and assured me going forward it would be ok. It got worse I was still constantly kept being told I wouldn’t get my reserve price. Jo at WH Brown is unprofessional she said “your house is not worth the reserve price it won’t sell” Nisha at I AM SOLD asked why I went through modern auction route I did because my house needed a full renovation and on the advice of WH Brown & 2 other estate agents I did this way. 3 days after the last time of harassment & stress my house sold for the reverse price. Please be aware of the issues I had this added more stress to the process that should have been avoided. I would never recommend WH Brown to anyone I would never use them again. Unfortunately I can’t give zero stars

Sara · 1 October 2025

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Google

Poor service from start to finish, taken over 30 weeks to complete. Support was poor from all staff and refused to admit there failures in why it had taken so long to complete. Still waiting on area manger to acknowledge our complaint and has ignored us. didn't have the common decency to call us to say the house sale had completed, had to chase my solicitor to confirm this.

Graham · 13 January 2024

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

Avoid WH Brown!

Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation

MS · 20 December 2024